Contractor General Site SPECIFIC INSTRUCTION Pack€¦ · In order for JLL to determine your...

THINK SMART THINK SAFE

General WHS Pack House Rules Version 3.0

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Document Control

Record Change

Date Author Company Version Change Reference

11.08.15 Paul Finney Top Ryde 1.0 Changed Centre Contact Details

12.10.15 Sam Bourne Risk Factors 2.0 General updates and formatting

29.06.16 Paul Finney TRC- JLL 3.0 Update to JLL Risk Requirements



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Table of Contents

INTRODUCTION ------------------------------------------------------------------------------------------------------------- 3

CENTRE DETAILS ------------------------------------------------------------------------------------------------------------ 4

GENERAL GUIDELINES ---------------------------------------------------------------------------------------------------- 5

SECURITY --------------------------------------------------------------------------------------------------------------------- 7

TRAFFIC MANAGEMENT ------------------------------------------------------------------------------------------------- 8

REPAIRS & MAINTENANCE ---------------------------------------------------------------------------------------------- 9

FIRE SAFETY & EVACUATION ------------------------------------------------------------------------------------------ 10

ENVIRONMENT------------------------------------------------------------------------------------------------------------- 22

SAFETY ----------------------------------------------------------------------------------------------------------------------- 25

NON – SMOKING ENVIRONMENT ------------------------------------------------------------------------------------ 32

SUPERVISION --------------------------------------------------------------------------------------------------------------- 32

HANDLING & STORAGE ------------------------------------------------------------------------------------------------- 33

INSURANCE ----------------------------------------------------------------------------------------------------------------- 33

CERTIFICATION OF WORKERS ----------------------------------------------------------------------------------------- 33

PROTECTION OF SURFACES -------------------------------------------------------------------------------------------- 34

HOARDING SPECIFICATION ------------------------------------------------------------------------------------------- 34

BLUE GLUE PRIVACY POLICY ------------------------------------------------------------------------------------------ 35

FORMS & PERMITS TO WORK ------------------------------------------------------------------------------------------ 38

COPY OF FORMS---------------------------------------------------------------------------------------------------------- 39



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Introduction

Bevillesta Pty Ltd (Receivers and Managers Appointed) in its capacity as Trustee of the John Beville

(Bankstown) Trust will be referred in this document as Bevillesta.

Jones Lang LaSalle (JLL) are the appointed Property Managers by Bevillesta to manage Top Ryde City

Operations will be referred in this document as JLL. This document forms part of the wider JLL groups

principle contractor information process, found on CM3.

This site specific instruction pack is designed to inform all retailers and contractors, of Top Ryde City

Shopping Centre, of their minimum obligations whilst working in the Centre including the identification

of site-specific hazards and the application of house rules in relation to Health & Safety. The intention is

to provide a safe workplace for all members of the public, employees, retailers and contractors.

Contractors must ensure all their employees working in the Centre read this document and

understand their obligations under the Work Health & Safety Act 2011.

Statutory rules and regulations are to be taken as a minimum guide only. Where Bevillesta

requirements exceed these, Bevillesta requirements must be met. Should you require clarification of

any safety matters, please discuss with the Operations Manager and / or Centre Management

representative (Security).

It is a requirement when working on a JLL managed property that work conducted is in accordance

with current Workplace Health & Safety (WHS) LEGISLATION REQUIREMENTS. In order for JLL to

determine your organisation has a WHS Management System that meets this requirement, JLL has

engaged the services of CM3, a web based WHS prequalification system. In order to conduct work on

a JLL managed property your organisation must be CM3 prequalified.

Along with your organisation being CM3 prequalified your employees and subcontractors who will be

conducting work on the JLL managed properties must also complete the JLL online induction (Go

Live) and relevant site specific induction(s), Once your organisation is CM3 prequalified, your

organisation will automatically be notified by email with the online access information to enable your

employees and subcontractors to complete the JLL online induction.

JLL recognises the importance of forming a strong working relationship with contractors with processes

in place to safely conduct their work. This Relationship will benefit all involved.



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Centre Details

Address: Top Ryde City Shopping Centre

Car Park Level B1, (Orange)

109-129 Blaxland Road

Ryde NSW 2112

Location: Centre Management is located at Car Park Level B1 North

(Orange)

Facilities Office Location: Basement Parking BP1 North (Behind Centre Management

Office)

Management: Jones Lang LaSalle (JLL)

Centre Contact Details:

Senior Operations Manager: Paul Finney [email protected]

Assistant Operations Manager: Dave Irvine [email protected]

Duty Manager Ray Opitz [email protected]

Security Manager: Matt Granter [email protected]

Carpark Manager: Chere Paul [email protected]

Phone Number: 02 9808 8888

Facsimile Number: 02 9808 2188

Security 24/7: 1300 079 577

Car parking 0403 448 311

Hazardous Materials No Hazardous Materials on site

Trading Hours: Monday 09:00am – 18:00pm

Tuesday 09:00am – 18:00pm

Wednesday 09:00am – 18:00pm

Thursday 09:00am – 21:00pm

Friday 09:00am – 18:00pm

Saturday 09:00am – 18:00pm

Sunday 10:00am – 17:00pm

Public Holidays: 10:00am – 17:00pm

Loading Dock Hours: LOADING DOCK 1&2

Monday to Sunday 06:00am – 18:00pm

LOADING DOCK

Monday to Sunday 06:00am – 20:00pm

Carpark Office Hours: Monday to Saturday 08:00am – 19:00pm

Sunday 09:30am – 18:00pm

Morning Noisy Works: Monday to Friday 07:00am – 09.00am

Evening Noisy Works: Monday to Friday 16.00 pm – 20.00pm (excluding Thursday)

Note: No Noisy works Thursday Evenings or from 20.00pm – 07.00am each day

mailto:[email protected]







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General Guidelines

Work in Base Building

If you are required to undertake works anywhere within the base building (outside a

tenancy), either engaged by Top Ryde City Shopping Centre, a contractor or a retailer, the

following applies:

All Contractors MUST be CM3 approved, Prequalified and JLL Registered

All workers are to be inducted through CM3 system

The appropriate documentation, including but not limited to

o Insurances (Public Liability, Workers Compensation, Professional Indemnity)

o Evidence of a safe system of work (Safe Work Method Statement / Risk

Assessment)

o Licenses / Qualifications for workers

All Contractors MUST contact Security prior to undertaking works – at least 24 hours in

advance.

All contractors and staff will be signed into the Blue Glue Controlled Verification

System, fingerprint ID.

All contractors are to wear the wrist band from Blue Glue system daily.

In addition to the above, the principle contractor information pack & general site

requirements detailed in this guideline apply.

If you have any queries in relation to the above, please contact a Centre Representative.

Work Standards

All work is to be carried out in a professional manner to a proper and workmanship standard (or such

higher standard as is specified in the contract) and only by appropriately licensed and approved

tradespeople.

Contractors must ensure that all work undertaken, as well as the equipment and tools used on site

conform to the relevant Australian Standards and legislative requirements. Contractors will be required

to modify or remove any equipment that does not meet these requirements or the safety

requirements of JLL.

The objective of the premises House Rules is to ensure that both tenants and contractors obtain

maximum benefit and access from the shared services provided in the premises, and tenants suffer

minimum disruption to their leased spaces. The well-being and safety of workers, tenants, contractors

and others e.g. visitors to the premises are paramount.

Behaviour Standards

The following examples WILL NOT be tolerated in the premises under the management of JLL and

failure to comply with these items will mean removal from the premises

Theft

Vandalism

Fighting or provoking a fight



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Use of abusive words or actions against, tenants, visitors, shopper’s retailers, staff, premises

management or in the premises in general

Refusal to act upon a safety instruction issued by JLL or one of its representative

Storage of material in fire corridors or stairs, near fire exit doors

Failure to comply with the premises safety requirements or instruction

Use of loud radios which interfere with premises PA system or the comfort of the premises

patrons

Failure to use the restrooms provided & also the failure to keep them clean

Cleaning of tools and equipment in public restrooms

Disposing of chemicals in the means contravening environmental legislation

Isolation of any system without the prior written consent of JLL or its nominated representative

Failure to apply to JLL for Hot Works permit prior to the use of welding or flame producing

equipment

Use of any of the premises retailers’ trolleys for any purpose associated with construction or

daily use of specialty requirements

Use of pallet trolleys on the terrazzo or tiled floors. Materials must be transported via means that

will not damage the premises in any way or harm the public.

There is to be NO use of deliveries or construction workers using the public lifts

Removal of guard rails without approval

Wearing of offensive or ripped or torn clothing and not wearing safety boots

Dust, fumes, welding, grinding, generation affecting common areas

Spillage of liquids or materials outside of the works area and leased premises

Centre House Rules

The objectives of the Centre House Rules are to ensure that both retailers and contractors obtain

maximum benefit and access from the shared services provided in the Centre and that retailers suffer

minimum disruption to their leased spaces.

The following behaviours WILL NOT be tolerated and may result in removal from the Centre:

Working without being inducted

Working without having attended the Facilities Office prior to undertaking works

Working without providing a timeline to the project lead. Project lead is who you are working

for at the Centre, Operations, Marketing, Tenancy Coordination, other

Working without identification, i.e. wristband ID issued by Blue Glue

Not providing safe work method statements (SWMS) for review and sign off prior to works

commencing

Not having a safe work zone on inspection of Centre personnel

Undertaking high-risk works without a valid permit equipment and qualifications

Parking in an unauthorised area

Failure to notify security of any damage caused to the Centre

Not cleaning up post works or removing rubbish/waste

Obstructing fire doors at any time.

Failing to report a hazard or emergency situation

Cleaning of tools and equipment within the Centre

Isolation of any system without the prior written consent of Centre Management or Security

Accessing areas not approved by Centre operations and within your SWMS

Use of shopping trolleys for any purposes associated with the contractors’ works

The wearing of offensive / ripped or torn clothing and not wearing safety boots

Requiring permits to carry out noisy works outside of times provided

Filling out permits required to meet SWMS and required contracted and or works



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Bullying behaviour towards members of the public, retailers, other contractors, etc.

Any noisy works out side of the specified time frame will need council consent

There is to be no transporting of materials, equipment and goods within lifts or by using public

vertical transport, security will remove you from site if reported.

Contractors and retailers or to dispose of any sanitary and or nappy waste via an approved

contractor who manages these services, e.g. Rentokil Hygiene is at the retailers cost,

Contactors working in the Centre are not to use these bin types for disposal of their waste.

Safe Work Method Statements / Risk Assessments

Contractors undertaking works within the Centre are required to submit a documented Safe Work

Method Statement (SWMS) or risk assessment prior to works being undertaken. Top Ryde City has a

number of WHS requirements in relation to the content of the SMWS; a copy of the review checklist is

available from Security.

Security

General

Please contact the Facilities Office prior to commencement of ANY works to discuss the times you

propose to carry out works in the Centre.

If you require access to the Centre, or plan to carry out works outside of normal trading hours

dedicated Security may be required. This service is at your expense and independent arrangements

must be made between yourself and Centre Management. Security will require authorisation from

Centre Management and some form of identification before allowing access.

Accessing Site

All Contractors working on site either for Centre Management or retailers must sign in and out on a

daily basis using the contractor kiosk (Blue Glue) located at the Facilities Office on B1.

In order to use the system, you are required to register with Security, which will involve the completion

of a registration form, ID verification and completing the site induction through CM3.

By signing in, you are acknowledging that you understand the Centre House Rules and will abide by

them at all times. If you are found working on site without having signed in, you will be made to cease

work immediately and go to sign in. If you repeatedly commence works on site without signing in, you

will be removed from site immediately and refused entry to site in the future.

Key Management

Building services keys for plant rooms, building risers and areas other than tenant space are issued,

subject to approval from Building Management.

Keys are accessible via the Blue Glue contractor management system, using the key cabinet located

at the Facilities Office.

The only way any keys are issued is through being inducted into the Blue Glue Biometric system.



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Any Keys that are issued to contractors and or retailers are the sole responsibility, until such time as the

keys have been returned to the Facilities Office and signed back in through the Blue Glue

Only authorised and approved contractors are permitted to access the key cabinet.

The full costs associated with the replacement of such keys and associated master rekeying

requirements if any keys are lost, the replacement costs will be passed onto the contractor and or

tenant, the rekeying of TRC is circa $70k.

Please note, if you are leasing a shared storeroom, the first key is issued free with lease, the second

and any further keys will be charged at the dollar rate Top Ryde City purchase these keys for, if a key is

lost, all store rooms will be rekeyed at the lessee cost circa $6k.

Traffic Management

Contractor Parking

All vehicles parked at the Centre are parked at their own risk. All contactors must park their vehicle in

BP3 car park. There may be a charge for such parking, for the benefit of our tenants and visitors these

restrictions must be adhered to.

The allocation of staff parking maybe changed from time to time or even suspended altogether in

certain circumstances for the benefit of our retailers.

Centre Management seeks your cooperation with the enforcement of any staff parking directions

In addition, contractors and retailers are required to abide by posted authority signage which whilst

onsite, if you are found breaking any rules, Centre Management will issue warnings to the Principle

Contractor and Lessee of the tenancy to take appropriate action with your staff member.

All vehicles parked at the Centre are at their own risk. The Centre accepts no responsibility for

damage to the vehicle, its contents or the safeguarding of any vehicle whilst parked in the premises

Loading Docks

All loading docks around the Centre are numbered for ease of access. When ordering goods, the

delivery firm should be advised to deliver through the doorway most conveniently located to the area

or store.

Upon entry to the loading dock all vehicles must park in the designated bays. If the loading

dock is full, drivers will be required to ‘circle the block’ until space is available.

No private vehicles are to be parked in any goods delivery areas at any times.

Under normal circumstances the maximum loading / unloading parking period is 30 minutes to

avoid congestion. Therefore, if the drivers are going to be delayed within the Centre, please

make sure their vehicles are not to be parked or left in the dock areas, the Centre will have

these towed at the expense of the contractor or retail tenancy

Vehicles are parked in the area at the owner’s risk and under the conditions of entry as

displayed.



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No materials are to be delivered in Centre during trading hours. Advise Facilities Office when

entering loading docks and always leave your contact details (name & mobile phone

number) on the dashboard if you are leaving your vehicle park in the dock.

The loading dock areas and common areas must be maintained in a clean condition. The

cleaning up of any foreign material is the responsibility of the deliverer, Retailer or Contractor

during and after the delivery of any material or equipment. If cleaning staff are required to

clean up after the delivery of goods, the contractor / retailer will be responsible for the cost of

that service.

No goods or rubbish are to be left in the loading dock or common areas without the approval

of Centre Management. If goods or rubbish are left in these areas without approval they will

be removed from the area at the contactor / retailer’s expense.

No Forklifts, pallet trolleys pallets, goods, milk crates or any other items of this nature are to be

left in the delivery docks (These items need to be stored in Lessee space until they are picked

up)

Centre Management will not accept, hold or sign for goods on behalf of any Retailer or

Contractor.

Delivery’s may only be made between the hours of 06:00am – 18:00pm

The Centre has a Loading Dock Management Plan (LDMP) which lays out rules of traffic and

pedestrian management within the loading docks. These must be followed

Store Owners are reminded that all delivery drivers are the stores responsibility, and that any

untoward actions by these people will be treated seriously.

Repairs & Maintenance

The maintenance and certification of the common area throughout the Centre, including air

conditioning, cleaning and lighting is the responsibility of Centre Management

The tenant is responsible for all maintenance and certification associated within their tenancy demise.

This includes all maintenance, lighting, tenancy signage, fire appliances exit / emergency lighting

repairs, pest control, if applicable and for food retailers, fire blankets and kitchen exhaust clean

certification after testing.

However, if an issue of emergency in nature does occur, please contact Centre Management for

assistance or advice.

As part of the customer service experience for retailers, Centre Management also offer a dedicated

help desk where all maintenance calls are logged with time frames and priorities are set

JLL Help Desk Number 1300 733 454

Centre Customer Service Desk 9808 8816 or 9808 8818

We ask that if any Contractor or Retailer notices any broken or dangerous / hazardous problems within

the common mall areas, they report this to the Help and Customer Service Desks

Please Note: Tenants are required by the Fire Codes and the Australian Standards to carry out regular

maintenance and provide annual certification of all Essential Services that form part of their fitout, this

is part of the Lessee requirements under the lease.

A copy of this annual certification must be forward to Centre Management



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Fire Safety & Evacuation

General

The following procedures for fire safety & evacuation are very important and must be complied with.

Any detection of fire or smoke in the area should be reported to your Warden who shall then inform

the Chief Warden / Centre Management staff on duty.

All Contractors and retailers must familiarise themselves with the closest fire stairs, and it would be a

good idea to traverse this stairway / corridor so you will be aware as to where it deposits you.

Please observe where the nearest Fire Warden Assembly Area is in the Centre, which will show the

position of the nearest safety external assembly area closest to your exit point of the Centre.

Fire detectors and alarm circuits throughout the Centre are fully activated at all times, the

deactivation of these systems will only be permitted whilst tests are in progress, repairs or additions are

being carried out whilst conditions may cause false alarms are evident.

For example, smoke detectors should be isolated whilst sanding or cutting, sawing, mist spraying.

NOTE: Isolation of any safety system MUST be organised through the Centre Management Operations

utilising the appropriate permission and completing the appropriate forms

24 Hours’ Notice is required prior to any isolation

48 Hours’ Notice is required prior to extend impairment

Under no circumstances will any fire safety system be left isolated overnight without the express

consent of Centre Management

Emergency Contact

Centre Management Office: 02 9808 8888

Security 1300 079 577

Fire Brigade / Ambulance / Police 000

Hot Work Permit

Any works that including welding, grinding or cutting facilities, which use or generate heat, flames or

sparks, require a ‘Hot Work Permit’ from Centre Security.

Contractors must comply with the “Hot Works Permit” for which requires the use of the authority

approved non – flammable shield and all necessary equipment in case of a fire, including, fire

extinguishers securely attached to each electric, OXY-ACETYLENE OR OXY-LPG welding plant brought

into the Centre and the provision of an adequate supply of water

Note: The Centres installed fire extinguishers must not be used for the above purpose.

A fire watch must be maintained for 60 minutes after the hot works activities have ceased

A “Hot Works Permit” will not be issued when fire sprinklers are isolated or impaired, unless the works

are being undertaken on the fire sprinkler systems. Only Centre Management may authorise the

isolation of the fire safety systems to be isolated until this authority is received



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Fire or Smoke Detection

Detection units are provided throughout the Centre, these can be set off by smoke and dust. If you

are undertaking works that may cause smoke or dust you are required to contact Security Centre

representative as it may require isolation.

Isolation of any safety system i.e. fire alarms and detector, must be organised through the Centre

Facilities office. Failure to request isolation of system/s will result in the Contractor having to meet all

associated costs, including fire brigade fees for false alarms.

Alert people in the area (Do not shout “Fire”- THIS MAY CAUSE PANIC) and notify Centre Management

Evacuation

Contractors & retailers are required to familiarise themselves of the Centre evacuation procedures /

plans prior to undertaking works on site.

Evacuation diagrams are displayed throughout the Centre that detail the appropriate arrangements:

Further information on Centre Emergency Response is provided in the Centre Training and EVAC

manual which forms part of the induction process for contractors and retailers.

On the ALERT signal being sounded ...beep...beep…beep, be aware that an evacuation of

the Centre may be imminent.

Follow instructions given by the Centre Evacuation System and / or Floor Wardens and Area

Wardens who will be identified by safety hats and / or vests.

On the EVACUATION signal being sounded ...whoop...whoop…whoop, or when told to do so

proceed to your Assembly Area outside the Centre.

In an evacuation or emergency situation, use the fire exits. Do not use the lifts.

Evacuation Plans



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This floor map is under review



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Warden Structure



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Environment

Environmental considerations are essential as to the way we approach our business. Contractors

and retailers should also be aware of their environmental responsibilities.

In some cases, environmental consideration has been formalised in legislation, thus requiring careful

attention from effected parties, to ensure compliance.

The reduction of energy and water consumption, along with emissions of carbon dioxide (a major

greenhouse gas) are important issues which need to be addressed by both ourselves, contractors

and retailers. Jones Lang LaSalle are continually investigating safer, non -toxic methods of water

treatment control along with proper control of emissions and disposal of wastes, noxious or

otherwise.

It is important to remember that these environmental objectives, legal obligations, and priorities

apply to all patroons including tenants, customers, contractors and visitors.

Building Energy Efficiency Disclosure Act (2010)

The Building Energy Efficiency Disclosure Act (BEEC) came into effect on November 1, 2010 and

imposes legal responsibilities on building owners and occupiers. It is important that all parties clearly

understand the implications of the Act and manage their obligations appropriately.

In summary, the Act requires the disclosure affected building or space offered for sale, lease or

sublease. The term ‘disclosure affected’ is defined in the Act.

A BEEC is comprised of three elements

NABERS energy rating (base building or whole of the building)

Tenancy lighting assessment

Energy efficiency guidance

In the case of a sale or lease, the obligation to disclose information will typically fall to the building

owner. However, in some cases, such as where a whole of the building rating is required, owners and

occupiers must work collaboratively to collect and report all relevant information.

In the case of a sub-lease, the obligation to disclose information will typically fall to the sub – lessor.

The sub – lessor will require information from the building owner to complete their disclosure

obligations.

Alternative scenarios may arise with obligations fall to different parties. It is important that you

discuss your legal obligations legal advisers, and where relevant, with Jones Lang LaSalle and or

Centre Management

Information typically required to complete a NABERS Energy / Water rating includes:

Original energy records

Hours of operations

Floor space surveys



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Records of after-hours air-conditioning

Records for building vacancy

Details on potential exclusions such as non- commercial space

Number of computers (for whole building)

Top Ryde City is a NABERS rated premises and is annually rated for both Energy and Water

Full details for NABERS & Building Energy Efficiency Disclosure Act can be found

www.nabers.com.au or www.cbd.gov.au

Noise, Vibration, - Quit Enjoyment

Works that may disturb (noise, vibration, dust, fumes) must not be conducted during trading hours

without prior consent from Centre Management.

All noisy works and works that generate vibrations (power saws, grinders, hammer drills, etc.) are to

be completed by 9.00 am weekdays and are not to recommence before the end of business/ trade

as indicated in the store trading hours indicated on page 4

Centre Management reserve the right to stop work in case of excessive noise or where they believe

the safety or “quiet enjoyment” of general public, tenants or staff is compromised

Noisy works are not to occur between 8pm and 7am the following morning unless Centre

Management grants prior approval

Any noisy works which are outside of the times permitted may also need approval from council.

The contractor must conduct regular housekeeping and cleaning to ensure the presence of dusts

and rubbish is kept to a minimum.

Waste / Rubbish

It is the contractors and retailer’s responsibility to dispose of the rubbish in an appropriate manner.

Contractors shall during the progress of their works thoroughly clean all work areas daily.

All rubbish must be removed daily from the site as it accumulates. Failure to remove rubbish will result

in a fee being charged for this service by Centre Management. Those people who continually fail to

remove rubbish will be permanently banned from the Centre

Protection of the environment must be considered at all times. All contractors must comply with the

Waste Management legislation as it applies to each state or jurisdiction.

Slurries, paints etc. must not be entered in the drainage system within the Centre including Docks, all

slurries and paints are to be disposed of offsite, in addition washing paint and grease from hands is

also not permitted in the Centres restroom facilities.

Top Ryde City has underground oil / silage separation tanks which are cleaned house regularly. If

these underground tanks are blocked by contractors or retailers not following the Centre Rules, the

Centre will build up with an unpleasant odour until the system has been cleaned.

http://www.nabers.com.au/

http://www.cbd.gov.au/



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Any hazardous chemicals (paints, chemicals etc.) must be disposed of in accordance with

governing regulations.

Note: Centre waste compactors (general waste and cardboard) are NOT to be used for disposal of

any waste generated from contracted work on site this includes but not limited to retail de-fits or

fitout of tenancies.

Separate to the General House Rules Pack, Top Ryde City also has a Loading Dock Management

Plan (LDMP) and the Loading Dock Waste Plan is available from Centre Management

Hazardous Chemicals

Any hazardous chemicals used or stored on site are required to have a valid safety data sheet (SDS)

and the use or storage of the chemical is to be in accordance with this data sheet. If the chemical is

stored on site, you are required to provide Centre Management with a register of chemicals; this

includes storage location, quantity, type, use, etc.

Prior to hazardous substances being brought on site, information as to the method of application,

protection and danger to persons, property and the environment must be provided to Centre

Operations Team. Failure to comply with this requirement will mean exclusion of product from site.

No Hazardous chemicals are to be put into any drainage system.

Use of adhesives and any products with acid or offensive odours are prohibited during normal

trading hours.

Where required Contractors must supply powered ventilation to dissipate odours or vapours caused

by the work.

The disposal of chemicals, grease and other toxic substances must be done in an approved manner

and under no circumstances are to enter the Centre drainage system.

The Trade Waste Authority imposes strict penalties on persons or companies who pollute the

environment. For more information, contact Centre Management.

Jones Lang LaSalle actively supports the use of safe products and therefore requires that all

chemicals and substances used on its properties are as environmentally safe as possible.

Asbestos

There is no Asbestos at Top Ryde City shopping Centre



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Safety

We are committed to providing a safe environment for members of the public, workers, tenants and

contractors.

Under the Workplace Health and Safety Act, an obligation exists for Persons Conducting a Business

Undertaking (PCBU) and Workers to ensure that safe working environment is provided and

maintained for all

The information outlined below is for General reference only. For more detailed information on the

buildings WH&S requirements, please refer to Centre Management

Site inductions

All JLL staff and Contractors conducting works at the Centre must complete the approved Jones

Lang LaSalle site induction and obtain a completion certification prior to commencing works. In

addition, prior to the commencement of any works at the Centre, all contractors must conduct a risk

assessment of the proposed works they are undertaking and provide a Safe Work Method Statement

(SWMS). The contractor must also ensure that all staff comply with the SWMS at all times. Where

applicable, the contractor (whether engaged by JLL representative or a Tenant), is responsible for all

requirements of the relevant WH&S Act.

Persons Conducting a Business Undertaking (PCBU) Responsibilities

A PCBU has the responsibility to:

Provide or maintain plant and systems of work that are safe and without risks to health;

Make arrangements for ensuring safety and absence of risk to health in connection with use,

handling, storage or transport of plant and substances;

Provide such information, instruction, training and supervision as may be necessary to ensure

the health and safety of their Workers;

Provide or maintain a working environment for their Workers that is safe and without risks to

health and adequate with regard to facilities for their welfare at work.

Provide Certifications of Currency for Public Liability, Workers Compensation and if

applicable and Professional Indemnity. All insurances policies must provide the approved

minimum $ amount of cover.

Worker Responsibilities

While at work, Workers have the responsibility to:

Take reasonable care for the health and safety of themselves and others who are at their

place of work and who may be affected by their actions or omissions.

Co -operate with regard to any requirement imposed in the interest of health, safety and

welfare by the PCBU or relevant WHS legislation.

Avoid intentional or reckless interference, with misuse of anything provided in the interests of

health, safety and welfare in regards to relevant WHS legislation

Contractors (all PCBU’S) are encouraged to participate in keeping the Shopping Centre a

safe & healthy environment for all persons. Your comment and observations are welcomed.

We want you to report anything you see or consider unsafe or unhealthy. Your Centre

Management contact details are included on page 4 and 11 of this document, we



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recommend that the Help Desk and Customer Service Desk is the first place to provide this

information.

Incident Reporting

All accidents and/or injuries, major or minor are to be reported to Centre Management or Facilities

Office if after hours.

JLL requires an Incident Report to be completed on all incidents, near misses and first aid treatments.

The retailer, contractor and their Workers are required to co-operate with Jones Lang LaSalle in any

subsequent investigation into the accident / incident

First Aid

Al Contractors on site must carry a suitable first aid kit at all times on the work site or within the

tenancy and shall familiarise themselves with the Centres First Aid Facilities. All Contractors shall

provide First Aid training to all personnel to be engaged at the Centre to comply with WHS

requirements

Alternatively, Contractor and Retail staff should know the nearest Medical Centre (L1) or pharmacy

LG2, LG1 & Ground.

First aid kits are located on site for emergency use at the following locations.

Information desk (LG1)

Maintenance Office (BP1 South)

Facilities Office (BP1 North CP)

Alcohol, Smoking and Drugs

Alcohol and drugs that are not prescribed to the bearer are not to be brought onto or consumed on

site. Persons affected by drugs or alcohol are not permitted on site. Contractors or their employees

suspected of supplying either drugs or alcohol within the Centre will be removed from site.

This Centre has a smoke free policy, which will be enforced; Smokers are to vacate the site to smoke

external to the building, 4 metres away from entrances into the Centre.

The Smoke fee policy also is enforced in carparks or Loading Docks.

Electrical Works

NO WORK IS PERMITTED ON ‘LIVE’ ELECTRICAL INSTALLATIONS.

The only exception to this is for the purposes of commissioning or testing, and then only after the

licensed electrician who will carry out the work has completed a written Safe Work Method

Statement has been completed by the licensed electrician who will carry out the work

Portable Earth Leakage Units

Residual Current Devices (RCD) also known as earth leakage devices are designed to

prevent serious injury or death from an unindented flow of power should a short circuit in the

electrical system occur. A RCD can be fixed or portable and must be used;



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Where construction works supply obtained from a permeant wiring outlet, then an

earth leakage device must be fitted at the power outlet.

Portable generators must be fitted with earth leakage device.

All common area outlets of the Centre must be protected by RCD’S.

All Hostile environments must be fitted with RCD’S.

All existing and additional GPO’S are to comply with Work Health & Safety Legislation 2011

All portable electrical devices must be protected by an Earth Leakage Unit (RCD). The earth

leakage unit will be an approved device or can form part of the electrical device appliance

used in accordance with the manufacturer’s recommendations, it is the responsibility of the

Contractors and Retail tenancies to ensure that RCD’S are properly tested as per Work

Health & Safety Legislation 2011.

Electrical Isolation and Equipment

Any works that require a penetration (i.e. core holing, drilling) must be authorised by Centre

Management, contractors are required to provide a SWMS for any works.

Isolation of electrical supply on the Centre’s switchboards is only to be carried out by

a qualified / authorised person after approval from Centre Management has been

obtained.

Works to any of the retailer’s distribution boards are also to be carried out by a

qualified / authorised person.

Main switches, circuit breakers or fuses must be tagged, with an approved tag stating

reasons for isolation and signed by the authorised person with a contact number and

removed at the completion of that task.

Main switches, circuit breakers or fuses must be tagged, with approved tag stating

reason for isolation and signed by the authorised person.

All equipment must be fully tested prior to the tag being removed and the circuit

energised. Only the person who tagged the equipment may authorise the removal of

the tag and energising the system.

Electrical Lead and Tool Tagging

All electrical leads / appliances, cords and tools used on site are to be tested and tagged by

a licensed electrician. It is the responsibility of the person using the electrical lead or

equipment to ensure it has a current safety tag.

All electrical equipment must be tested before being brought on site and must comply with

relevant Australian Standards. Safe Work practices will include:

Compliance and Tagging procedure;

Testing and tagging to confirm to AS3760;

All wiring to conform to AS3000;

All electrical appliances or direct -wired are connected to an approved earth

leakage device;

Electrical leads must not be over – extended and must be switched off at the point of

supply and removed when not in use;



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Leads must be supported clear of floors by use of stands or other suitable means at

least two meters above floor level or run through protective covers which in turn do

not create a hazard especially where cable leads run across public mall space and

between tenancy areas.

Double adaptors and “piggy back” connections shall not be used. This includes the

use of power boards connected to other power boards.

Working at Heights

Written Safe Work Method statement must be supplied and the working heights permit completed

for all works over 1.8 metres from the ground. When accessing high areas or near edges where there

is a risk of falling, you must ensure all personnel are trained in the safe work procedure applicable. As

a minimum risk control strategy, all personnel will wear full body harness, shock- absorbing lanyard

and be connected to a fall restraint or fall arrest system.

The Contractor must supply personnel protective equipment & harnesses where required to

complete the work.

IMPORTANT:

Before commencing any work where there is a risk of a fall, the contractor is responsible for ensuring

that:

1. A risk assessment and safe work method statement has been completed;

2. The agreed risk controls are in place and safe work procedures have been established;

3. All employees have received adequate training and instruction in the use of the agreed risk

controls and safe work procedures.

Scaffolding

Any work to be carried out at heights that require the use of scaffolding must comply with the

relevant Work Safe Regulations and be erected, altered and dismantled by suitable qualified

competent persons in accordance with manufactures requirements.

Ladders

Contractors and retailers are required to provide their own ladders. Ladders are to be in good

condition, fit for purpose and used by competent persons only. A documented safe work

method statement is required for all works that require a ladder.

Ladders used in the Centre must be

In good order and structurally sound

Industrial grade and to approved standards

All contactors must conduct safe use of ladder training for all their Workers prior to

coming to work on site.

Are not to be placed against any window or electrical equipment, cupboards etc.

No ladders, Barricades or free standing signs are to be left standing if unattended in

public areas of the Centre.

When using ladders in a public area, appropriate barriers and warning signs must be used

on all sides of the ladder.



29

No equipment or materials are to be carried by persons while ascending or descending a

ladder of any type. While moving up or down a ladder it is recommended the 3 points of

contact are maintained at all times.

Located on form footing with second person footing the ladder whenever a person is on

the ladder.

Access to Rooftop

All roof works require a permit to work to be completed, this is undertaken at the Facilities Office.

Only authorised contractors will be permitted to access the roof area.

As part of the roof access permit to work all contractors and their staff are to have read and

completed a Safe Work Method Statement prior to any works conducted on the roof.

Please note when using ladders three limbs must be in contact with the ladder at all

times. No ladder is to be left standing unattended.

When tools or equipment need to be carried to the rooftop, it must be done using the

stairwells only. If the load is awkward or heavy, an alternate means must be adopted.

All contractors must ensure that safe manual handling procedures are in place and

comply with Australian Standard for Manual Handling

All contractors must ensure that their workers are familiar with all hazardous areas on the

roof areas, e.g. falls heights, radio frequency radiation, (RFR) etc.…

Hazardous areas are generally identified by yellow line marking and signage

communication a no go zone; however extreme caution is always warranted.

Confined Spaces

If planning on entering confined space, the Confined Space permit must be completed prior to

commencing works. The permit requires persons to be competent, monitoring equipment to be

provided, emergency response procedures to be in place and signage to be provided. The

contractor is required to provide a SWMS for review by Centre Management.

All works involving confined spaces must be conducted in accordance with relevant WHS

Legislation and Australian Standards 2865. All personnel must have appropriate confirmed space

training. A confined space access permit must be obtained from the Centre Operations located at

the Facilities office B1orange level carpark.

NO Confined Space work is to be conducted on site within the Centre without a written, full risk

management plan including Safe Working Method Statement and written approval by the Centre

Operations Team.

Personal Clothing and Equipment

It is the responsibility of the Supervisor or Manager of the tenant or contractor to ensure that their

personnel have suitable protective clothing and equipment to carry out their tasks safely.

Personal Protective Equipment

Personal Protective Equipment (PPE) must be worn where the need has been identified a

hazard or a risk that requires PPE

Contactors and tenants are responsible for ensuring that all workers are wearing the

appropriate PPE and that they are trained in its use.



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The use of PPE is considered the last line of defence in the hazard control hierarchy

PPE does not remove or control the hazard, it just limits the worker’s exposure – the hazard still

exists

If the hazard can be completely removed the workplace by different method of work, this is

the preferred option.

E.g. Contractors must wear approved eye protection whilst performing any operation that

may cause eye injury.

Barriers

Barriers must meet the following requirements:

Prevent incursion of pedestrian traffic and trolleys;

Prevent unauthorised person (including children) from accessing dangerous equipment and

services;

Be clearly marked and seen;

Must not create a slip / trip hazard;

Must be 1000mm minimum in height; and

Must be able to take trolley strikes without collapsing.

Be appropriately signposted for the task that is being undertaken.

Construction work barriers must meet the following requirements:

Be no less than 1.8 high;

Totally child – proof;

Not present a danger to public; and

Be of high quality and not degrade the Centre and or premises.

Be appropriately signposted for the task that is being undertaken

Temporary work barriers must meet the following requirements

Be able to deter both pedestrian and trolley traffic; and

Not present a danger to public and only to be used to designate a temporary work area,

cleaning and painting etc.…

Be appropriately signposted for the task that is being undertaken

Civil Works

Physical barriers are to be erected to completely isolate the public from any Civil works on

site

All operators of equipment and assistants must hold current certificates of competency

where required.

Clear and standard signals must be used at all times in accordance with rigging codes and

standards

Personnel must have the appropriate tickets or approvals for work they are doing, e.g.;

riggers, scaffolds, forklifts etc.

All hoists and scaffolding are to be standards laid down by legislation and approved in

writing where required.



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No penetration or hole is to be left without a suitable barricade and sign in place personnel

are allowed access

Safe access and egress shall be provided in all excavations

Structure Cutting & Coring

The Contractor shall coordinate with Centre Management before carrying out any structural cutting

/ coring / drilling / chasing of walls and slabs for conduits / piper work etc.

Obtain approval in writing from Centre Management prior to any coring of slabs.

Prior to the commencement of any drilling, digging or cutting activities on site the Contractor

must establish if any services or structural impairment will be effected by the activity.

The contractor shall not chase block walls where conduits can be slotted in from the top and

turned at the base.

Centre Management will hold the Contractor liable for any repairs or damage caused by

their works.

Isolation of Services

No work is permitted by Contractors on any equipment without first ensuring that all services have

been disconnected, secured and declared safe.

Should a contractor need to isolate any system (security, water, power, fire etc.), then Centre

Management must be notified of their intention to interrupt a system, in writing before commencing.

All isolations must be approved by Centre Operations Management.

Guarding

Guarding covering such items as rotating couplings, grindings wheels and general moving

machinery (i.e. compactors) must not be left off without the correct isolation being in place.

No machinery, hand tools or any other type of equipment are to be operated without effective

safety guards.

Fire Protection

All contractors have to provide adequate fire protection as necessary. In particular, a suitable fire

extinguisher should be kept on site in the immediate area of work being carried out.

Explosives

Explosives must not be used on site under any circumstances. This includes any explosives power

tools.

Petrol or Diesel Powered Equipment

If any petrol or diesel powered equipment is to be used onsite, the Maintenance / Security Manager

must be notified prior to use. Fuel must be stored only in approved safety containers and MSDS

provided.

Equipment Damage



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Any equipment damage (e.g. air conditioning ducts, fire systems, electrical) must be reported to the

Centre Security immediately.

Hoarding

For all SHOP WORKS, WG Vacating or incoming tenancy, a hoarding must be erected to Centre

Managements specifications, by the approved Centre hoarding installer. Centre Operations

Management will provide contact details if required.

Shop front repairs or upgrades that require closure of the tenancy during a trading day must also

install a hoarding to Centre Management specification.

Prior to any works being undertaken please seek Centre Management approval, any works

undertaken without approval will see the tenant reinstate the demise back to its original condition at

the tenant cost.

Dust Protection

The contractor must conduct regular housekeeping and cleaning to ensure the presence of

dust and rubbish is kept to a minimum

A suitable floor mat must be placed just inside the hoarding and plastic / calico sheeting

must be set – up prior to the commencement of any fitout works, to prevent dust entering

the Centre and Common areas of the mall

All efforts possible must be used to minimise the occurrence of dust

The contractors must place all rubbish generated by their work is removed from site

Where reasonably practicable, ceiling to floor encapsulation of the tenancy should be used

during fitout band dusty works.

Demolition and Installation Works

Before any demolition or installation work of any kind, permission in writing must be obtained from

Centre Management, who will advise the location of electrical cables, fire services, gas mains and

underground services where practical. There may be the need to have floor areas scanned prior to

any cutting of floors.

Non – Smoking Environment

The Centre is a total non- smoking environment. Anyone found breaking the Centre smoking policy

rules will be given a warning in the first instance by a follow up letter to your employee if the rules are

continually broken.

Supervision

All work carried out by contractors must be supervised, for its duration, by a competent, full time

foremen or supervisor who shall fully experience in all aspects of the works. The foreman is to be the

trades person’s representative on site and must be empowered to take all necessary actions as

requested by Centre Management in relation to safety, quality, performance, timelines and labour

control, as well as the day to day organisation and planning of works.



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Handling & Storage

Tenants, contractors and tradespeople are responsible for the security, handling and storage of all

their materials on site. All materials, rubbish etc. must be contained within the tenancy or site area.

No materials, rubbish etc. must be contained within the tenancy or site area. No material or rubbish

is to be stored or placed outside the lease line or in the common areas.

Contractors must not transport or move material through public areas during Centre trading hours,

which are detailed on page 4 of this document above.

Contractors must keep the public area clean, to the Centre Management standards, at all times

and must clean up any dust or mess created by their work.

Note: Centre cleaners will be asked to clean these areas at the contractors or retailer’s costs if they

fail to ensure the public areas are left clean.

Insurance Prior to the commencement of works, all contractors and tradespeople (including those employed

by tenants) must provide certificates of currency for the following insurances

Note: Centre Contractors provide this through CM3

Tenant Employed Contractors will need to provide Centre Management

Public Liability

$20 million (minimum, per incident)

Workers Compensation

Statutory

Professional Indemnity

(Where applicable)

$10 million (must maintain PI insurance for 6 years)

Certification of workers

Contractors or retailers refitting out a tenancy must supply certifications of compliance upon

completion of any fitout works for the following areas: glazing, roller grills, ceilings, shopfronts,

partition walls, prefabricated structures, plumbing, water proofing, air-balancing, electrical,

suspended signage, fire and mechanical (supplementary if installed)

Compliance must identify the installation component as well as material. Statutory rules and

regulations are to be undertaken as a minimum guide only. Where Jones Lang LaSalle’s

requirements exceed these, Jones Lang LaSalle’s requirements shall be met.

Note: Read the Tenancy Fit out Manual in conjunction and prior to any fitout works.



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Protection of Surfaces

Contractors are responsible for protecting all surfaces and finished work from damage during the

course of their works. Any damage to surfaces resulting from contractor’s works will be rectified at

their cost.

When carrying out dusty works the hours of works as described in Nosie and vibration – Quiet

Enjoyment, will apply, all furniture and equipment in the common areas and other tenanted space

shall be protected. The contractor shall be responsible for the costs of additional cleaning required.

This should be organised through Centre Management office.

Hoarding Specification

Hoardings are erected to all vacating tenancies prior to the commencement of the strip out works.

Centre Management will organise that at the Tenants costs, using the Centres proffered hoarding

contractor

For tenancies that have rear access door, no door is required in the hoarding unless due to the size

of the equipment to be removed, a front door id then installed.

Doors in hoardings are sliding or swing in towards the shop front.

The door must be secured and lockable from both the mall side of the hoarding and must remain

locked during the Centre trading hours.

The hoarding construction should consist of

Steel and or timber stud framework to line of bulkhead

10mm custom board screwed to stud

All joints taped with masking tape for painting

Custom board painted white

Black 100mm skirting top and bottom of the hoarding

The hoarding is to be a maximum of 1 meter from the shop front

The two ends of the hoarding are to return 45 degrees to the inert – tenancy walls

The hoarding is to be self-supporting and braced back to the bulkhead

The hoarding is to be sealed from the top of the bulkhead with clear plastic to stop all dust.

The hoarding is to be repaired and repainted should any damage occur, to maintain an

acceptable level

At the discretion of the Centre they may ask to have a graphical wrap installed and or 30/40

signage installed

All hoardings will be inspected by Centre Management for approval of standard and

presentation

Photos are available from Centre Management for presentation standards to understand the

costs which are needed to erect and maintain a hoarding.



35

Blue Glue Privacy Policy

Top Ryde City Privacy Policy

Our commitment to protect your privacy

Bevillesta Pty Limited (Receivers and Managers Appointed) in its capacity as trustee of the John

Beville (Bankstown) Trust ACN 008 428 162 trading as Top Ryde City (we/ us/ our) is committed to

protecting your privacy. We understand how important it is to protect your personal information.

This document sets out our privacy policy commitment in respect of personal information we hold

about you, and what we do with that information, for the use of Blue Glue Biometric system.

Any personal information we collect about you will only be used for the purposes for which we have

collected it, or as allowed by law. It is important to us that you are confident that any personal

information we hold about you will be treated in a way which ensures protection of your personal

information.

Our commitment in respect of personal information is to abide by the Australian Privacy Principles for

the protection of personal information, as set out in the Privacy Act 1988 and any other relevant law.

Personal information

When we refer to personal information, we mean information from which your identity is reasonably

apparent such as your name, organisation, address, phone number, fax number, e-mail address,

etc. This information may include information or an opinion about you. The personal information we

hold about you may also include sensitive information.

When we refer to sensitive information, we are generally referring to your biometric information,

including finger prints. We will only collect sensitive information with your consent.

The kinds of personal information we may collect about you include your name, date of birth,

address, occupation, details of your emergency contact, your finger prints (only where required for

security purposes), any additional information that you provide to us, and any other information we

made need to identify you.

We may collect personal information from you directly, or via your use of our services. We will only

collect personal information which is reasonably necessary for, or directly related to, our functions

and activities.

Why we collect your personal information

We collect personal information for the purposes of providing services to you, managing our

relationship with you, providing you with access to our facilities and our service providers identifying

you. We may also collect your personal information for the purposes of direct marketing and

managing our relationship with you. From time to time we may offer you other products and

services.

If you do not wish to receive marketing information, you may at any time decline to receive such

information by emailing us on [email protected] or by writing to us at PO Box 855, Ryde

NSW, 1680, If the direct marketing is by email you may also use the unsubscribe function. We will not

charge you for giving effect to your request and will take all reasonable steps to meet your request

at the earliest possible opportunity.

How do we collect your personal information?

We will collect your personal information directly from you. We do not collect your personal

information and sensitive information from other parties.



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It is your responsibility to determine the level of detail of the information you give us.

How we use your personal information

We use your personal information, including sensitive information, to:

provide you with our services;

providing you with access to our facilities;

respond to your questions or requests; and

keep a record of our dealings with you and enable us to contact you when necessary.

From time to time, we may also use your personal information (other than sensitive information) to

contact you to provide you with the most recent service information or new product offerings that

we think would be of interest to you.

We will only disclose your personal information for a purpose other than the main purpose for which it

was originally collected if:

you would reasonably expect that we would disclose your personal information for that

purpose;

you have consented to such disclosure; or

the disclosure is authorised or required by law.

In the case of sensitive information, we will only disclosure the information for a purpose directly

related to the main purpose for which it was collected.

How we disclose your personal information

We may disclose your personal information, including sensitive information, to the following parties:

organisations that carry out functions on our behalf such as our business associates,

contractors, or agents;

service providers approved by us;

government bodies;

entities in a position of care, safety monitoring, law enforcement, emergency response, or

similar, who require your personal and health information or usage records to respond to a

medical or safety incident;

a person considering or acquiring an interest in our business; and

other bodies if required by law.

Prior to disclosing any of your personal information to another person or organisation, we will take all

reasonable steps to satisfy ourselves that:

(a) the person or organisation has a commitment to protecting your personal information at least

equal to our commitment, or

(b) you have consented to us making the disclosure.

We may use cloud storage to store the personal information we hold about you. The cloud storage

and the IT servers may be located outside Australia.

We may disclose your sensitive information to overseas entities that provide support functions to us.

Currently, we do not disclose personal information offshore.



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Updating your personal information

It is important that the personal information we hold about you is accurate and up to date. You are

responsible for ensuring that the information that we hold about you is accurate and up to date.

You should immediately inform us if any of your personal information has changed.

If you wish to make any changes to your personal information, you may contact us. We will

generally rely on you to ensure the information we hold about you is accurate or complete.

Access to and correction of your personal information

We will provide you with access to the personal information we hold about you. You may request

access to any of the personal information we hold about you at any time. We may charge a fee for

our costs of retrieving and supplying the information to you.

Depending on the type of request that you make we may respond to your request immediately,

otherwise we usually respond to you within seven days of receiving your request. We may need to

contact other entities to properly investigate your request.

There may be situations where we are not required to provide you with access to your personal

information, for example, if the information relates to existing or anticipated legal proceedings, or if

your request is vexatious.

An explanation will be provided to you, if we deny you access to the personal information we hold

about you.

If any of the personal information we hold about you is incorrect, inaccurate or out of date you may

request that we correct the information. If appropriate we will correct the personal information at

the time of the request, otherwise, we will provide an initial response to you within seven days of

receiving your request. Where reasonable, and after our investigation, we will provide you with

details about whether we have corrected the personal information within 30 days.

If we refuse to correct personal information we will provide you with our reasons for not correcting

the information.

Using government identifiers

If we collect government identifiers we do not use or disclose this information other than authorised

by law.

Business without identifying you

In most circumstances it will be necessary for us to identify you in order to successfully provide you

with our services or conduct business with you. However, where it is lawful and practicable to do so,

we will offer you the opportunity of doing business with us without providing us with personal

information, for example, if you make general inquiries about the services that we offer.

How safe and secure is your personal information that we hold?

We will take reasonable steps to protect your personal information by storing it in a secure

environment. We may store your personal information in paper and electronic form. We will also



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take reasonable steps to protect any personal information from misuse, loss and unauthorised

access, modification or disclosure.

Metadata

We may collect, use, disclose, or sell metadata. Metadata is not personal information about you

and cannot be used to identify you. Rather, metadata is aggregated information about statistics of

events.

Complaints

If you are dissatisfied with how we have dealt with your personal information, or you have a

complaint about our compliance with the Privacy Act, you may contact our complaints officer by

emailing on [email protected] or by writing to us at PO Box 855, Ryde NSW, 1680

We will acknowledge your complaint within seven days. We will provide you with a decision on your

complaint within 30 days.

Forms & Permits to work

All Forms & Permits to work at Top Ryde City are to be found at the Facilities Office with Security, all

contractors needing complete a Form & Permit must do so in the presence of the Security personnel

on site.

At the completion of the job or prior to leaving site, the contractor is to advise Security on the status

of the Form or Permit to work.

In the event of not completing the above process, Security will advise the appropriate department

of the breach which in turn can see your company removed off site, this is at the discretion of the

Senior Operations & Security Manager.

All Forms and Permits required for work must be identified on your (SWMS) or risk assessment prior to

works being undertaken, the appropriate authorised JLL representative, will review these prior to any

works starting on site.

Forms & Permits

1. Fire Impairment Notice Form

2. EPS (Expand Polystyrene Sandwich) Work Permit

3. Working at Heights Permit

a. Site Plans

4. Core Cut / Chase / Drill Permit

5. Hot Works Permit

a. Fire Watch Checklist

6. Confined space entry Permit (N/A)

7. Building Maintenance Unit Operational Checklist

8. Abseiling / Industrial Rope Access System Site Checklist

9. Blue Glue Register Form

Copy of Forms



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41



42



43



44



45



46



47



48



51



52



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Blue Glue Registration Form

Please complete the information below and return to Security at top Ryde City Shopping Centre. All

attachments must be less than 2 Mb.

Part 1: Company Component

Company Information Details

1 Trading Name

2 ABN

3 Street Address

4 Suburb

5 State

6 Post Code

7 Mailing Address

8 Contact Name

9 Phone Number

10 Email

Insurance Information Value (AUD) Expiry Date Attached (Y/N)

11 Public Liability (Minimum $20 Million)

12 Workers Compensation

13 Professional Indemnity (Required if professional services)

Note: Certificates must match trading name

Safety Information Attached

14 Safe Work Method Statement / Risk Assessment provided that meets

Top Ryde City Shopping Centre Requirements

Company Licenses (tick relevant & attach)

15 Security Electrical

Building Refrigerant

Other Waste Transport



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Part 2: Personal Information


1 Surname / Family Name

2 First Name

3 Phone

4 Email

5 Street Address

6 Suburb

7 Post Code

8 Date of Birth

9 Emergency Contact (Name

/ Number)

10 Trade / Qualification



2 First Name

3 Phone

4 Email

5 Street Address

6 Suburb

7 Post Code

8 Date of Birth


/ Number)




56



2 First Name

3 Phone

4 Email

5 Street Address

6 Suburb

7 Post Code

8 Date of Birth


/ Number)




2 First Name

3 Phone

4 Email

5 Street Address

6 Suburb

7 Post Code

8 Date of Birth


/ Number)


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