Everything ITIL and ISO/IEC 20000

Your route to Service Excellence

Continuous Service Improvement for IT Governance

Your ‘One-Stop-Shop’ for

ITSM Consultancy

ITSM Education

ITSM Software

Everything ITIL and ISO/IEC 20000

About Marval South Africa

Established in 2008, Marval South Africa, based in Epsom

Downs, Bryanston, Johannesburg, South Africa, is the local

representative of Marval in the UK.

Since its inception in 1989 it has always been Marval’s prime

directive to deliver the most advanced, feature rich and process

based integrated IT Service Management (ITSM) Software on

the market, backed by high quality support and ITSM

consultancy and educational services designed to improve

quality of service, productivity, customer experience and

reduce costs.

Marval's mission, always, is to ensure its customers receive true

added value from their implementation of Marval service

management software, support and services, so that their

business will derive real, proven and ongoing operational and

financial benefits.

Marval is your ‘One-Stop-Shop’, providing integrated ITIL® and

ISO/IEC 20000 ITSM and Service Desk Software, Consultancy

and Accredited ITIL and ISO/IEC 20000 Education and Training.

Assisting you to establish and sustain your Continuous Service

Improvement Programme.

Marval is a major practitioner, innovator, thought leader and

contributor to Best Practice and standards in ITSM and is co-

author of ITIL and ISO/IEC 20000. Marval Software Limited, in

the UK, is an ISO/IEC 20000 registered company since 2005.

Educational Services

The provision of consistent, cost-effective and high-quality IT

Services, delivered in line with ITSM best practices,

distinguishes the professional IT organisation from the rest, co-

author of ITIL and ISO/IEC 20000, and acknowledged expert in

the ITSM arena, and actively promoting business awareness of

industry best practice. We will help you, your employees and

your organisation to

achieve

internationally

recognised service

management

qualifications.

All our educational

activities relate

directly to enabling

your organisation to

attain and maintain

the professionalism

that defines a world-

class service

organisation.

Consultancy Services

Our Consultancy team are ITIL and ISO/IEC 20000 qualified and

have time-honoured, wide ranging industry experience, gained

through working with a broad spectrum of organisations

around the world over many years.

Knowledge transfer is guaranteed, to ensure your business

receives real benefits

from the services that

Marval delivers.

Working with you, our

consultants focus on

exactly what you need.

Sharing their expertise,

they will help you to

efficiently implement

your new service

support strategy and, if

desired, seamlessly co-

ordinate your customer

service improvement

project throughout

each phase.

Our comprehensive

portfolio of MSM

product training and

ITSM education

focuses on quality

awareness, improving

customer service levels

and enhancing the service delivery skills of your personnel.

Your route to Service Excellence

Everything ITIL and ISO/IEC 20000

MSM Software

MSM – ITILv3 and ISO/IEC 20000 software - ensures a reliable IT

and service infrastructure, increased productivity and

adaptability in service provision. MSM has been implemented

by organisations across many diverse sectors worldwide and is

used for internal and external support and by providers of

outsourced and managed services.

♦ It provides you with everything you need for a totally

integrated Service Management solution that can be used

by your whole organisation

♦ It is fast, flexible, easy to use and deploy and puts you in

total control of all your IT and related business activities by

providing you with extensive, accurate and up-to-the

minute management information for making informed

decisions

♦ It makes your staff more productive and your processes

easier to manage, ultimately saving you time and money It

is fully scalable and will grow and keep up-to-date with the

ever changing needs of your business

♦ It provides you with instant access to knowledge

♦ It keeps your customers informed and satisfied

♦ It demonstrates what a great ‘value for money’ service

your IT service and support staff delivers

Developed to meet current and future requirements, MSM

offers a real choice with products designed to meet an

organisation’s ITSM maturity, budget and operational

preference.

The product that is right for you will depend very much on how

you intend to deploy and use the product e.g. within a closed

intranet or through web browsers.

Marval Software has over the past 20 years been providing

Integrated IT Service Management Software solutions designed

to meet changing market requirements and reflect advances in

technology. As a result of this development Marval’s product

portfolio has developed into two distinct options.

Marval Pedigree MSM software has been successfully implemented and relied

on worldwide by many organisations across many sectors

including:

♦ Automotive

♦ Banking and Financial Services

♦ Central Government

♦ Construction and Engineering

♦ Education

♦ Emergency Services

♦ Healthcare

♦ IT

♦ Leisure

♦ Local Government

♦ Publishing

♦ Retail

♦ Service Management / Technology

♦ Telecommunications

♦ Transportation

♦ Utilities

Award-Winning Track Record

“Marval customer

projects have won 10 of

the last 12 annual

European IT Service

Management

Improvement Project of

the Year Awards”

Including:

♦ European Central Bank

♦ Heineken International

♦ Allied Irish Bank

♦ BT Managed Services

♦ The Scout Association

♦ Oxford University Press

♦ Elsevier Science

Selecting the Right Software Solution

Marval and its customers have an unprecedented

record of attaining major industry recognition,

including coveted awards from the IT Service

Management Forum (itSMF) and the Service Desk

Institute (SDI).

Everything ITIL and ISO/IEC 20000

“Marval ® and MSM ® are Registered Trade Marks of Marval Software Limited”. “ITIL ® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries” . Marval also recognises the trade mark rights of the 3rd party trade mark owners mentioned in this document. Marval SA is the trade name of Revitilize Consulting (Pty) Ltd in South Africa.

Contact us now to discuss how we can assist you with your Service Improvement Programme

Marval South Africa

E: info@marvalsa.net W: marvalsa.net.com

Marval Group (United Kingdom)

E: info@marval-group.com W: marval-group.com