Consumers Have Taken Control: Keith Quesenberry, IMC Professor
Transcript of Consumers Have Taken Control: Keith Quesenberry, IMC Professor
CONSUMERS HAVE TAKEN CONTROL.
bit.ly/QuesenberrySM@Kquesen PostControlMarketing.com
NOW WHAT?
Source: Inside Edition: https://youtu.be/Baukq9JhmYM
THIS IS THE WORLD WE LIVE IN. THIS IS SAD.
Source: MLB: https://www.youtube.com/watch?v=ngt1JK3DyOU TheEllenShow: https://youtu.be/lOoDSYFoJxQ
BUT WE NEED THEM TO HELP IN SOCIAL
Source: MLB: https://www.youtube.com/watch?v=ngt1JK3DyOU TheEllenShow: https://youtu.be/lOoDSYFoJxQ
BUT WE NEED THEM TO HELP SELL
Source: MLB: https://www.youtube.com/watch?v=ngt1JK3DyOU TheEllenShow: https://youtu.be/lOoDSYFoJxQ
BUT WE NEED THEM TO HELP SHARE
Source: Inside Edition: http://www.hollywoodreporter.com/news/sorority-selfie-girls-give-free-828928
THIS IS THE WORLD WE LIVE IN. THIS IS GOOD.
Source: Prawny MorgueFile: http://mrg.bz/WqBvfq
MOST LEARN THIS MODEL BUT ITS
HALF THE PICTURE
MUST LEARN THESE FACTS
Source: Lithium: http://www.lithium.com/pdfs/infographic/lithium_nine_big_reasons_for_serious_WOMM.pdf
MUST LEARN THESE FACTS
Source: Nielsen: http://www.nielsen.com/content/dam/nielsenglobal/se/docs/Global%20Trust%20in%20Advertising%20Report%20September%202015.pdf
Source: PedroJPerez, MorgueFile JPEG URI: http://mrg.bz/NF7QyP
XMOVING
CONTROL FROM MARKETER TO CONSUMERS.
THIS SHIFT IS
HOW CAN WE
LEARN TO THINK
THIS WAY?
LEARN TO THINK
LIKE A JOURNALIST
Source: Caprisco MorgueFile: JPEG URI: http://mrg.bz/VsGi2S
Source: Caprisco MorgueFile: JPEG URI: http://mrg.bz/VsGi2S
USE THE 5 W’S
WHO? WHAT? WHERE? WHEN? WHY?
SOCIAL MEDIA AUDIT
SOCIAL MEDIA AUDIT
Sharing photos, videos
(some comments, likes and retweets)
SOCIAL MEDIA AUDIT
Source: FidlerJan MorgueFile: JPEG URI: http://mrg.bz/RQ6MmN
Consumer Perspective
SOCIAL MEDIA AUDIT No One Solution For All
Consumer Perspective
No One Solution For All FLIP IN MINDSET
» Objectives to sell a product/service remain the same» Method to achieve those results changes» Interruptive ad messages are reduced» Attractive content of value is added» Two-way communication involves consumer in the brand
FLIP IN METHODS
Source: Wikipeadia https://en.wikipedia.org/wiki/Lineman_%28gridiron_football%29#/media/File:Linemen.svg
Brand Experience ≠ Brand Promise
Brand Experience = Brand Promise
DEFENSE OR
OFFENSE
WHO HAS FLIP METHODS?
B2C
B2B
WHO HAS FLIP METHODS?
It is not giving up all control
Source: Caprisco MorgueFile: JPEG URI: http://mrg.bz/EyIwhh TrisMarie MorgGile JPEG URL: http://mrg.bz/VF3q5W Wallyir MorgFile JPEG URL:http://mrg.bz/jkVsGE
Seeing from consumer’s eyes
It is about shifting mindset
FLIP YOUR MINDSET
FLIP YOUR METHOD
Source: Socalab http://socilab.com/#home
FLIP YOUR MIND
WE NEED THE CONSUMER
IN OUR BRANDS
@Kquesen PostControlMarketing.com
LOOSE CONTROL TO GAIN IT
bit.ly/QuesenberrySM