Confidential preliminary program. Session, topics and times subject to change. Program director: Antonia Kay, 646 200 7826, antonia.kay@wbresearch.com

Produced by

Consumer Returns Management 2019 October 21-23, 2019 | Austin, TX

Reducing Returns, Unleashing Profitability.

The premier conference for reverse logistics and returns management professionals

mailto:antonia.kay@wbresearch.com http://wbresearch.com https://consumerreturns.wbresearch.com/

Confidential preliminary program. Session, topics and times subject to change. Program director: Antonia Kay, 646 200 7826, antonia.kay@wbresearch.com

About Consumer Returns Consumer Returns is a must attend annual event for operations, logistics, returns management, asset protection and customer experience executives responsible for driving revenue through returns reduction and efficient returns management. Consumer Returns has been running since 2007 and we’ve seen exponential growth over the past few years. We hosted 350+ attendees in 2018 and are expecting 450+ attendees in October. Our Top Peer-Suggested Themes for 2019 Include:

 Omnichannel retail and returns

 Returns prevention and reduction

 Returns fraud prevention, asset protection

 Customer-centric return policies

 Efficient manufacturer-retailer partnerships

 Returned inventory ROI maximization

 Reverse logistics optimization

 B-stock products and secondary markets disposition

 Responsible recycling and disposal

 Consumer data security

 Regulatory compliance

Who Attends Consumer Returns?

You will meet and network with industry leaders and practitioners from top retail and manufacturing organizations, as well as the world’s most innovative start-ups:

VPs/Directors/Managers/Heads of:

• Reverse logistics/logistics • Supply chain • Supply planning • Operations • Returns & distribution • Customer care • Customer experience • Merchandising • Planning • Transportation • Asset recovery • Loss prevention • Distribution center • Warehouse management

Key Industries Represented at the Event:  Consumer Electronics  Telecommunications  Membership-Based Retail  Fashion & Apparel/ Jewelry  Sporting Goods  Office Supplies  Furniture/Home Improvement  F&B/Grocers/Convenience Stores  Beauty and Personal Care  Automotive

mailto:antonia.kay@wbresearch.com

Confidential preliminary program. Session, topics and times subject to change. Program director: Antonia Kay, 646 200 7826, antonia.kay@wbresearch.com

Research notes What are the top challenges on retail executives’ agendas?

1. Cost reduction and reverse logistics optimization/maximizing ROI of returned inventory 2. Converting returns into opportunities and better customer experiences/brand loyalty/returns prevention 3. Overcoming the complexity of omnichannel returns 4. Brand protection in secondary markets/avoiding risks of improper merchandise disposal

Annual returns rates: Reported total merchandise returns went up from $351 billion

to $369 billion within the past year (2018 2019)

Buy Online Return In store (BORIS) Growth: Omnichannel shopping increases the complexity of returns. Many

retailers report seeing more online purchases returned to physical

locations.

mailto:antonia.kay@wbresearch.com

Confidential preliminary program. Session, topics and times subject to change. Program director: Antonia Kay, 646 200 7826, antonia.kay@wbresearch.com

mailto:antonia.kay@wbresearch.com

Confidential preliminary program. Session, topics and times subject to change. Program director: Antonia Kay, 646 200 7826, antonia.kay@wbresearch.com

Speaker Faculty:

Multi-Line Retailers 1. Ryan Moss, Business Development Manager, Amazon Renewed #3 NRF Top 100 Retailers 2019 2. Irene Quarshie, Vice President, Global Supply Chain & Logistics, Target Corporation #8 NRF Top 100 Retailers 2019 3. Michael McKinney, Senior Divisional Asset Protection Leader, Rite Aid Corporation #22 NRF Top 100 Retailers 2019 4. Scott Sanford, Director of Loss Prevention, goPuff 5. Julie Bray, Senior Manager, RTV & Returns Planning, Operations Planning and Optimization, QVC #40 NRF Top 100 Retailers 2019

Membership-Based Retail

6. Sharon Su, Director of Product Management, Reverse Logistics and Backroom Operations, Sam’s Club a Walmart company #1 NRF Top 100 Retailers 2019

7. Tim Quinn, Distribution Operations Director, BJ’s Wholesale Club #37 NRF Top 100 Retailers 2019 8. John Komaromy, Director of Transportation and Reverse Logistics, Purchasing Power

F&B/Grocers

9. Ray Doustdar, Founder & CEO, BUICED Furniture/Home Improvement

10. Justin Henkenberns, Senior Leader, Profit Protection & Security, Restoration Hardware 11. Chuck Zegrati, Director of Quality, True Value #89 NRF Top 100 Retailers 2019 12. Jake Velikonia, Director of Operations, Build.com 13. Trish Boehm, Director of Operations, Home Depot

Fashion & Apparel/ Jewelry

14. Rufus McLain, Director of Operations, Stitch Fix 15. Stephanie Sexton, Manager - Order Life Cycle and Customer Delivery Experience, Abercrombie & Fitch 16. Marie Elkenany, Manager, Product Management, Macy’s #17 NRF Top 100 Retailers 2019 17. Brad Zinser, Senior Product Manager, Nordstrom #30 NRF Top 100 Retailers 2019 18. Richard Proud, Former Vice President of Planning, Allocation and Regional Buying, Groupe Dynamite 19. Lindrick Sands, IB/OB Area Manager, Belk #99 NRF Top 100 Retailers 2019 20. Roman Sobieri, Head of Global Shipping, Etsy

Automotive

21. Marc Patrouch, Senior Director, Asset Protection and Productivity, Advance Auto Parts 22. Pete Capuano, Director, Inventory Optimization, Advance Auto Parts 23. Jason Kovacs, Director of Reverse Logistics, Comoto 24. Shane Ackerman, Returns Manager, Comoto

Consumer Electronics

mailto:antonia.kay@wbresearch.com

Confidential preliminary program. Session, topics and times subject to change. Program director: Antonia Kay, 646 200 7826, antonia.kay@wbresearch.com

25. Jeremy Witte, Former Vice President, Returns, Damages, and Recommerce, Best Buy #13 NRF Top 100 Retailers 2019 26. Nate Omann, Director, Reverse Supply Chain, Best Buy #13 NRF Top 100 Retailers 2019 27. Brian Plott, Director of Recommerce, Best Buy #13 NRF Top 100 Retailers 2019 28. Tom Maher, Senior Vice President Global Service Parts, Dell Technologies #6 Forbes - 2017 World's 25 Biggest Tech Companies 29. Mike Burris, General Manager N.A. Sales, Dell Technologies #6 Forbes - 2017 World's 25 Biggest Tech Companies 30. Greg Skrovan, Senior Manager, Global Reverse Logistics Organization, Intel Corporation #51 Industry Week Global Top 1000 Manufacturers

31. Rich Bulger, Director of Reverse Logistics, Cisco #62 Industry Week Global Top 1000 Manufacturers 32. Kirstin Neira, Excess Inventory Management, Lenovo #75 Industry Week Global Top 1000 Manufacturers 33. Joyce Cruts, Vice President, Supply Chain & Operations, Acer #525 Industry Week Global Top 1000 Manufacturers 34. Julie Ryan, Senior Manager, NA Returns & Remarketing, HP #63 Industry Week Global Top 1000 Manufacturers 35. Steve Freemerman, Director Global Reverse Logistics, GoPro #496 Industry Week US Top 500 Manufacturers 36. Larry Maye, Director of Global Reverse Logistics, Fitbit #355 Industry Week US Top 500 Manufacturers 37. Tom Gratiano, Senior Manager, Global Reverse Logistics, Bose Corporation 38. Liza Shanks, Logistics and Transportation, Molekule 39. Jan Peels, Vice President, Global Quality, Allegion 40. Ryan Bond, Quality Manager – Olathe DSC, Allegion 41. Ray Richardson, Senior Project Manager – Customer Care, Arlo Technologies 42. Kyle Wiens, Co-Founder & CEO, iFixit

Telecommunications

43. John Green, Director, Supply Chain Reverse Logistics, Verizon Wireless #24 NRF Top 100 Retailers 2019 44. Jeong Lee, Senior Manager, Reverse Logistics, US Cellular 45. Tom Orlando, Logistics Manager, US Cellular

Regulatory, Academics, Industry Associations

46. Brian Daigle, International Trade Analyst, United States International Trade Commission 47. Robert Casanova, International Trade Analyst, United States International Trade Commission

48. Tony Sciarrotta, Executive Director, Reverse Logistics Association 49. Corey Dehmey, Executive Director, SERI

2019 Partners

50. Paul Baum, CEO & Founder, PlanITROI 51. Patrick Wiedemann, Group CEO, RLG 52. Fizah Jadhavji, CEO, Vivitech Solutions 53. John Sedej, SVP, Strategic Relationships and Partner Solutions, Clover Wireless 54. Barry Grant, Vice President Product, Narvar 55. David Sobie, CEO & Co-Founder, Happy Returns 56. Nathan Henderson, Chairman & CEO, BILT Inc. 57. Daniel O’Neill, Vice President, Client Solutions, Liquidity Services

mailto:antonia.kay@wbresearch.com

Confidential preliminary program. Session, topics and times subject to change. Program director: Antonia Kay, 646 200 7826, antonia.kay@wbresearch.com

Consumer Returns 2019 (Oct. 21-23, Austin, TX) Preliminary Program

Day One - Monday, October 21

RETURNS PREVENTION & COST REDUCTION IN THE AGE OF E-COMMERCE

7:00- 8:00

Continental Breakfast & Re