Consolidate Customer Information from the Contact Center ...Integrate CRM/ Contact center Use the...
Transcript of Consolidate Customer Information from the Contact Center ...Integrate CRM/ Contact center Use the...
Integrate CRM/Contact center
Use the CRM application asthe interface to the contactcenter. Consolidate all info
through one single interface.
Deliver a SuperiorCustomer Service
Information gathered duringthe interaction is available to
all company immediately,allowing a 360º view of
customers in all departments.
Altitude Connector for SAP
The Altitude Connector for SAP is a powerful and easy-to-use solutionthat enabled us to quickly integrate everything into a single application, maximizing the
productivity, not only of the contact center, but also the rest of the departments.
COO, Spanish Communications Provider
Reduce Costs
Reduce integration anddeployment time. Short
training time due to agents working on a
familiar interface increases productivity.
Consolidate Customer Information from theContact Center to All Departments of Your Company
BENEFITS
AUTOMATIC ACTIVITY GENERATION For each interaction, Altitude Xperience
automatically generates a SAPactivity, along a contextualized pop-up.
AUTOMATIC CONSOLIDATIONAutomatically gathers and synchronizes
all information exchanged in all departments of the company
FEATURES
UNIFIED MANAGEMENTHandle all interaction at
the contact center through the SAP CRM application interface.
MULTICHANNELSeamless customer experience for
all interactions, regardless ofchannel or point of contact.
AUTHENTICATION Agents log in to the CRM application
interface and start working seamlesslyon Altitude Xperience.
CAMPAIGN HANDLINGAgents open campaigns and set
ready to start handling interactions.
C O N T A C T U SWWW.ALTITUDE.COM
Improve Customer Experience and Operational Efficiency