Dell World 2014 First Last, Position, November xx, 2014

Connecting people through Unified Communications & Collaboration

Don Potts: Exchange Czar

Stephen McMaster: Lync Ambassador Session MT16

Dell World 2014

Dell World 2014

Which option balances $$ & productivity?

Hosted Exchange and Lync

On-premises

Private cloud On-premises or hosted

Ela

stic

ity

Control, customization and integration

Hybrid Private cloud

Hosted public cloud

On-premises

Office 365

Dell World 2014

Dell World 2014

Better value if you build or buy? Analysts & customers finding great ROI with on-site solutions

• 14 month payback: ~$1.6M investment 5,000 users

• $1.3M cost reduction by eliminating PBX and third- party web conferencing

• $493 saved per user/year over 2 years

• 86% of mailboxes remain on premises* (respondents with > 1,000 users)

• 50% larger mailboxes*

• 33% more mailboxes**

• $1 per month*** 10GB mailbox infrastructure, maintenance (3 years)

• Fast ROI • Lower cost • Greater

productivity • Larger

mailboxes

Sources:

*Dimensional Research customer survey

**Generational server improvement

***Dell internal data

Source: Forrester

Microsoft Exchange

Microsoft Lync

Dell World 2014

What’s stopping you? Survey says…

Lync adoption 47% bandwidth 33% network congestion 25% mobility support

Exchange in cloud 59% data loss or corruption 63% cloud security 78% availability or performance control

Common • Limited skills/time • Migration concerns • Management and maintenance • Hidden costs

Sources: “The State of Corporate Email.” Dimensional Research, sponsored by Dell. Companies >1,000 employees *“Lync Adoption and Challenges: A Survey of Microsoft Lync Users.” Dimensional Research, sponsored by Dell

5 Dell World 2014

Expert services and enterprise voice help desk Industry-acclaimed

software

Ground-breaking infrastructure and mobility solutions

Cost effective, future-ready solutions enable growth and innovation

Expect 100% coverage of critical solution elements

Best-of-breed partnerships

Dell software and IT management tools

Dell hardware and embedded management

Dell services

Partner ecosystem

Dell World 2014

This costs MORE than Exchange infrastructure

7 Dell World 2014

On-site Exchange infrastructure less than cloud?? How is it possible?

48,300 mailboxes – 1 POD

289,800 mailboxes – 6 PODs

Total Cost $1,733,505.28

Mailboxes 48,300

$ per mailbox $35.89

$ per year (5yr) $7.18

$ mailbox/month $0.60

Total Cost $10,401,031.68

Mailboxes 289,800

$ per mailbox $35.89

$ per year (5yr) $7.18

$ mailbox/month $0.60

Total Infrastructure Costs Include All: • Servers (R720XD) • Storage & Disk (MD1200)

If 3yr depreciation - cost per mailbox per month =$.99

• Dell Switches (S4810) • Racks & Cables

Dell World 2014

What should the building blocks look like?

Basic building block (Pod)

Two site active/active

Exchange 2013

Pod deployments

• Server form factor

• Choice of storage

• Virtualization

• Manageability and support

• High availability

• Cost

• Need for scale

Pod

Local

Remote

Remove remote building blocks for local copies only

Pod/DAG1

Pod/DAG2

Site 1

Site 1

Backup

Backup

Flip for 2nd site

Look for Exchange Solution Reviewed Program (ESRP) – Storage configurations Tested and validated designs for 1,000 to 50,000 mailboxes

Dell World 2014

Integration

Solid solution: great user experience & TCO/ROI Success criteria is different for each app

Exchange Ensure: Performance Capacity

Exchange performance validation

Avoid: Latency Jitter Packet loss

Lync network assessment

Lync

Availability

Integration

Scale

Dell World 2014

What should the building blocks look like?

External users

Branch office

Central site

Small Business

Architecture ITSP/PSTN

SIP trunk

SIP trunk

WAN link

Front-end server

Back-end server

Persistent chat server

Web apps server

SQL server

Dell MessageStats

Reverse proxy servers

Edge servers

Virtual load balancers

Wireless endpoints

Wired endpoints

Central site users

Wireless endpoints

Wired endpoints

Central site users

Lync Server Edge Architecture

Lync Server Core Architecture

Lync Server 2013 Architecture

• High availability, virtualized designs

• Resilient hardware

• Large memory capacity and I/O bandwidth

• Highly scalable features

• Optimized devices and wireless end-points

Dell World 2014

What should the building blocks look like? Networking options: Balance, Deliver & Protect

• Flatter, faster fabrics ensure QOS

• Non-blocking, non-oversubscribed networking switches

• Lync-optimized campus wireless solutions

• Best-of-breed load balancers and session border controllers

PSTDN

DNS Servers

Mediation & AV conferencing servers

Server Farm

LAN Switches

VoIP Gateway

SAN Switches

Campus

Internet

Lync servers

Archiving + Monitoring servers

Protect data

Balance data

Deliver data

External Users

Internal Users

Storage for Hyper-V VM’s

& SQL db’s

Dell World 2014

New reference architectures on PowerEdge 13G servers

Dell World 2014

How do you measure the value? Usage, trending and performance reports

Insights into your communications

Improved system performance

14 Dell World 2014

Physical

Where are you on the journey to the cloud? Cloud provides flexibility

• Consolidate • Virtualize • Enable agility • Lower costs • Improve service levels • Ensure business

continuity

Application

OS

Hardware

Virtualization

Hardware

Ap

p

Ap

p

Ap

p

Consolidation Cloud

VM

VM

VM

VM

VM

VM

VM

VM

VM

Virtualization

VM

VM

VM

VM

All this can be virtualized & “cloud-ified” Flexible UC&C should be part of your IT portfolio

Dell World 2014

UC&C at Dell

Globally dispersed workers and partners, needed

streamlined communications and improved

collaboration

• Saved >$1M by eliminating PBX and separate voicemail appliances

• Improved mobility and productivity for ~100,000 workers

• Decreased external services—hosting ~2M video conferencing minutes/month

Challenge

Dell World 2014

“ The UC&C solution has helped Dell’s Connected Workplace program avert annually an estimated 13 million kWh of energy and more than $14 million in annualized expenses.” Victor Walker, Director, Global Facilities

Shared Services

Results

Dell World 2014

TGE Gas Engineering

Globally dispersed users needed improved support and

faster access to data and Microsoft UC&C applications

Results

• Improved user productivity with reliable, fast

access

• Data speeds 20x faster at the core

• Access switches 2x as fast

• 50% savings in storage capacity with rollout of

Windows Server ®2012

Challenge

“We’ve gained excellent core switches with Dell Networking and paid 30 per cent less than the equivalent Cisco technology.” Christian Domschke, Head of IT Services, TGE Gas Engineering, Germany

Dell World 2014 Dell World 2014

Dell World 2014

Hawaiian Airlines

Dispersed operations, traveling customers

needing time-sensitive information

Results

• Company’s culture is transformed

• Office & airport-based employees

communicate more easily to manage flight

operations & help customers on the spot

• Reduced costs

Challenge

“We are a large company with employees spread across the globe, but with Microsoft Lync and the help of Dell IT Consulting Services, we all feel much more connected. This really enhances our sense of ‘ohana– family−as a company.” Robyn Inouye, IT Director of End User Shared Services

Dell World 2014 Dell World 2014

Dell World 2014

End-user experience, utilization, security IT service delivery

Business managers

End-users Server & networking managers

Application admins & managers

Delivering value across your organization

• Business continuity • Usage trends,

analysis & reports to drive utilization

• Device security, BYOD & mobility

• Application availability

• Enhanced voice & video quality for better experience

• BYOD & mobility

• Simplified deployment of Hyper-V

• Streamlined management

• Enhanced performance and QoS

• Modular scale-out

• Improved performance, uptime, planning &, utilization with reports & analysis of IM, file transfers, VoIP and A/V conferencing

• Automated user account management

Dell World 2014

How do you get started?

Workshop Assessment Design Implementation Manage/support

Understand the potential

Make informed decisions

Lay the path for success

Capture the value

Contribute to ongoing

success

Skilled Solution Architects

Unique intellectual property

Best of breed partners

Automated tools and analysis

Reference architectures

Contact your Dell representative about Dell and partner services

Dell World 2014

Let’s get started

See you in the Expo

Meet our experts & Discuss your UCC projects

Learn about migration solutions: www.dell.com/ucc

Dell World 2014

Thank you

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