Connecting Australian Businesses and Consumers Through Global eCommerce Supply Chains

Connecting Australian businesses and consumers through global ecommerce supply chains

Charles Thompson GM International & Partner Sales,

Australia Post and StarTrack

| A business of Australia Post

Australian eCommerce and China’s growing role

• FY 14 saw international transactions only grow by 1% compared to domestic growth of 6%

International inbound has been stable at around 30% of total eCommerce but China’s role is growing rapidly

• China is only 18% but grew by 47% for FY 14

• The big exporters are in decline. UK at 1% and US at 6%

China

USA UK


StarTrack’s unrivalled suite of “B” and “C” solutions Connecting Australians with China and the world

Same day

Next day

Next Flight (Air) Courier (Road)

Premium (Air) Express (Road) Courier Distribution

Express Post

Day 1+ Parcel Post (eParcel) Express

Returns Consumer returns (via Post) Business returns (Via StarTrack)

Warehousing/ 3PL

Logistics/3PL Special Services

International Outbound

Premium International (Post services) Express Courier/Pack and Track/Air Mail/Registered Post/Sea mail/ Direct Access

International Inbound

Freight Forwarding (StarTrack International) 3PL Asia (StarTrack International/ Sai Cheng) International Inbound B2C

Distribution solutions Supply chain solutions


Suite of international solutions Driving leaner and more efficient supply chains If you are working in, or sourcing from Asia, we can offer you support to build a successful operation in the region. Through our own operation in Hong Kong and the joint venture in China through Australia Post we can provide you with warehousing, pick, pack and delivery solutions.

Our integrated partnership is your connection between

Australia, Asia and the world.

StarTrack International is able to provide supply chain management, logistics services and integrated fulfilment solutions for customers across the globe.

Our logistics hubs connect companies with supply chain services, right from point of manufacture through to final delivery to business or end consumer. This results in faster speed-to-market, reduced inventory costs, streamlined fulfilment solutions and supply chain reliability which can create a competitive advantage for your business.

China direct: May assist to bypass destination warehousing,

reduce inventory and labour costs, reduce lead times and optimise

speed-to-market and cash flow

Customised solutions: Deliver the right product to the right

customer at the right time

Visibility: Help improve your customers’ online experience with

end-to-end track and trace capabilities, including scan pack,

real time reporting and system integration

Flexibility: Value-added services such as assembly, kitting/de-kitting,

labelling, packaging, quality assurance, sampling, sorting, price

ticketing, scan packing and reverse logistics can be developed to

meet your business needs, as well as adapting to volume fluctuations

Integration: Seamless end-to-end solutions from Chinese

manufacturer to your customer’s door.


Flexible returns solutions

All Major Inbound Lanes

Call Centre Support

Sea and air options

Tracking Includes Tracking

Value proposition and target Customers • High volume offshore B2C shippers Major global E-tailers E-commerce platforms Consolidators and express players

• Onshore e-tailers and distributors need solutions from source of manufacture

Value proposition and target Customers • B2B customers who import goods • Larger consignments • Want single supplier end to end

Value proposition and target Customers • Manufacture or source goods in Asia • Require efficient value add service at origin

(pick & pack, labelling, sort, etc) • Seeking to lower inventory, domestic

warehouse and supply chain costs

• More than 50% of a customer’s supply chain cost is before the final mile • Our end-to-end solutions give “B” and “C” customers more supply chain control

DC to Door Service

Global coverage

Pallets to containers Pick and Pack

B2B and B2C solutions

Integrated fulfilment

Inbound B2C Solutions Freight Forwarding 3PL Asia

AU and NZ coverage

Single ST Invoice

Range of China locations

Quality Assurance

PRM & Eparcel solutions

Signature on Delivery

Door to door service

Labelling, QA, other Value

add services

StarTrack’s international customer solutions Leveraging our unrivalled distribution capabilities

http://www.google.com.au/url?url=http://quovadisblog.com/2007/08/&rct=j&frm=1&q=&esrc=s&sa=U&ei=p900VIWSBIfjoATDn4CACw&ved=0CCwQ9QEwCw&usg=AFQjCNEkmCTkVHYgY1AU-_acwdQ3MdpVpw


StarTrack’s international customer solutions International exporting

Global Coverage

2 to 4 business days

Prepaid and free contract packaging

Dedicated Call Centre

3 to 10 Business Days

Includes Tracking

Includes Tracking

Target Customers

• Online sellers – SMB and Large B2C • Enterprise and government –

Financial institutions • For more urgent requirements at a

lower rate than integrators • Customers requiring home delivery

without surcharges

Target Customers

• Online sellers – SMB and Large B2C selling lower value items - PTI

• Corporate businesses and governments requiring a signature service can choose registered

• Customers requiring home delivery without surcharges

Target Customers

• SMB wanting the lowest cost solution • SMBs wanting to use a large letter

service for smaller items • Large businesses with letter and parcel

distribution needs


Multichannel

Available to 26 destinations

Multichannel Up to 2kg


Global Coverage

$100 transit cover included

3 to 10 Business Days Multichannel

Global Coverage

Available for letters and parcels

Transit cover up to $5,000 available

Transit cover up to $5,000 available

Prepaid Satchels for UK, US and NZ

Money Back Guarantee*


StarTrack’s international association with China Post Sai Cheng joint venture – Coverage across China

Hong Kong

Xiamen (BLP)

Ningbo (BLP)

Shanghai (BLP & Non-BLP)

Qingdao

Tianjin (BLP)

Dalian

Nanning Shenzhen (BLP)

Guangzhou

Nanjing

Beijing

Warehouse & F/F Operations

Domestic Air Operations

Identified Future Expansion

StarTrack International partners with Sai Cheng to

manage customer supply chains from point of

manufacture to point of consumption

• Sai Cheng is a JV of Australia Post and China Post and

was established over 10 years ago

• Sai Cheng is focussed on supporting supply chain solutions

from China to Australia and to the World

• Sai Cheng provides excellence for supply chain solutions

involving international forwarding and value added services

in China.


Facility: Shenzhen bonded warehouse

Located in in Qianhaiwan Free Trade Port Area

• Immediate rebate of VAT for exporters

• Mix goods from different factories for export

• Ship direct to retail in destination country

• Full range of ocean and air services

• Customs on site

• Mix goods from different countries

• Hold inventory for extended periods

• Import for domestic distribution or for exporting to other countries


Case studies

Leading Australian sports

promotion agency

One of Australia’s largest sales promotion agencies and distributes promo packs for the AFL.

Product: International inbound Hong Kong to AU

Business Type: B2C

Product Category: Promotional

Volume: 100K + parcels per year

Despatch Frequency: Project Based

Services Provided:

• Origin receipt scanning

• Carrier management (Freight forwarding)

• Customs clearance

• Destination Scan

• Final Mile delivery

• Receipted delivery labels

Benefits delivered to Customer:

• Reduced lead-time (4-8 days Lead Time)

• Reduced Cost (eliminate local warehouse

requirement, eliminate GST and Duty)


Case studies

Australian Airline Uniforms

Leading marketer of Iconic Australian Brands

Product: International inbound China to AU / NZ

Business Type: B2B and B2C

Product Category: Apparel and Footwear

Volume: 600 Twenty foot containers via Ocean per year

Despatch Frequency: Project Based

Services Provided:

• Vendor and origin PO management

• Receipt and QA into 4 China warehouses

• Pick and Pack and labelling


• Reduced lead-time


requirement, eliminate GST and Duty)


Case studies

Premium Australian Online Retailer

Australian owned and operated high quality and brand name products Internet retailer.

Product: International inbound Hong Kong to AU

Business Type: B2C

Product Category: Various

Volume: 600 Parcels per week via Air

Despatch Frequency: Daily

Services Provided:

• Origin receipt scanning

• Carrier management

• Customs clearance

• Destination scan

• Final Mile delivery


• Reduced lead-time (4-8 days Lead Time)


requirement, eliminate GST and duty), thereby

reducing Inventory carrying cost

• Increased scalability


Thank you Questions & Answers

Charles Thompson GM International & Partner Sales,

Australia Post and StarTrack

[email protected] +61 409 605 459

Connecting Australian Businesses and Consumers Through Global eCommerce Supply Chains

Retail

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