FULL VERSION

Please check the following web link for the interactive course format:

http://bhattacharyya.azurewebsites.net

CONFLICT RESOLUTION & NEGOTIATION

CONFLICT Conflict begins when two parties are in

disagreement

Conflict is common at workplace and personal life

Conflict can be damaging if taken personally, it can cost time, money, job and health

Lingering conflicts can also result in court cases, bankruptcy even a company shut down

TYPES OF CONFLICT Functional Conflict: Between parties

that can be helpful for the company’s performance. This kind of conflict can bring in positive change. This is always aimed at issues.

Dysfunctional Conflict: This kind of conflict can be targeted directly towards the party. High amounts of energy are wasted in this kind of conflict. This can affect organizational goals and performance.

CONFLICT RESOLUTION Conflict Resolution is the process to

settle disputes

It can be established through company rules or by rules of law

It can also be resolved through negotiation between two parties or groups

INTERPERSONAL CONFLICT RESOLUTION

Win-win Parties often resolve the conflict mutually Win-Lose One party receives more than the other party

STRUCTURAL APPROACHES TO CONFLICT RESOLUTION

Have common goals for the team to work together. This helps to reduce differentiation

Moving employees to different projects can help reduce conflict.

Using the power of authority appropriately to resolve a conflict

STRUCTURAL APPROACHES TO CONFLICT RESOLUTION (CON’T)

Communication with the parties involved in conflict often can help resolve issues. We need to able to make the employees understand the other employees’ situation. Put oneself in another person’s shoes.

Setting Company rules gives employees something to follow to reduce tension

SITUATIONAL EXAMPLE OF WORK CONFLICT

In this video we can see both Interpersonal & Structured Approaches to Conflict Resolution

NEGOTIATION

In this process parties involved in the conflict seek an agreement

Negotiation can occur in many forms: mediate, conciliate, make peace, compromise, bring to agreement, settle differences, arbitrate, bargain, and moderate

TYPES OF NEGOTIATION Integrative (Positive-sum approach) In this kind of negotiation, parties in

the conflict are willing to negotiate. It can result in a Win-Win solution.

Distributive (Zero-sum game) In this kind of negotiation, one party

has to settle on the decided distribution. Resources are usually limited.

VARIABLES OF SELECTING THE RIGHT NEGOTIATION

Negotiation processes are always unique to the situation.

It varies widely on the expected outcome.

Selecting the right Negotiations strategy can also vary across culture or gender.

SUCCESSFUL NEGOTIATIONS Successful negotiations includes

preparation and goals

Successful negotiations are always equipped with all the information needed to carry on the negotiation plan

Successful negotiations always considers the location, settings, time and the parties involved

NEGOTIATION SCENARIOS

In this video, we can see various negotiation scenarios. It shows things to be considered and avoid in negotiations.

SUCCESSFUL NEGOTIATIONS Successful negotiation include positive

attitude, alertness, focusing on the issue

Successful negotiation uses power of communication to bring an agreeable understanding between the parties

It always allows parties involved to express their feelings or concerns

Quiz

Click the Quiz button to edit this quiz

CONGRATULATIONS!

You have completed the training