Conflict mgt.
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Transcript of Conflict mgt.
Conflict Management
Definition of Conflict What is conflict?? Causes of Conflict Types of Conflict Different views on conflict What is Conflict Management? Ways of managing Conflict Tips for handling organizational conflicts Conclusion
Content
Conflict is an inevitable & unavoidable part of our everyday Professional & Personal lives.
Conflict is when two or more values, perspectives & opinions are contradictory in nature & haven’t been aligned or agreed.
Definition of Conflict:
A disagreement between people that may be the result of different:◦ Ideas◦ Perspectives◦ Priorities◦ Preferences◦ Beliefs◦ Values◦ Goals◦ Organization structures
What is Conflict??
Causes of Conflict:
Conflict is a problem when:◦ It hampers productivity & increases tension◦ Lowers morale◦ Causes more & continued conflicts◦ Causes inappropriate behavior◦ Increases absenteeism
Conflict is constructive when:◦ Opens up issues of importance resulting in issue
clarification◦ Helps build cohesiveness as people learn more about
each other◦ Causes reassessment by allowing for examination of
procedures or actions◦ Increases individual involvement
Interpersonal Intra group Inter- group Inter organizational
Each of the conflict types builds upon one another to create the bigger problem.
Types of Conflict
Traditional view of conflict:◦ The belief that all conflict is harmful & must be
avoided
Human Relations View of Conflict:◦ The belief that conflict is a natural & inevitable
outcome in any group
Interactionist View of conflict:The belief that conflict is not only a positive force in a group but that is absolutely necessary for a group to perform effectively.
Different views on conflict management
Conflict Resolution Styles
Forcing conflict style: person attempts to resolve conflict by using aggressive behavior
Avoiding: person attempts to passively ignore the conflict rather than solve it
Accommodating: person attempts to resolve the conflict by passively giving in to the other party
Compromising: person attempts to resolve the conflict through assertive give & take concessions
Collaborating: person attempts to jointly resolve the conflict with the best solution agreeable to all parties
What is Conflict management?
Lose – lose conflict Management by avoidance or accommodation
Win – lose conflict◦ Management by competition & compromise
Win – Win conflict◦ Management by collaboration
Ways of managing conflict
1. Diagnose• Clarify critical issues• Identify stakeholders• Assess sources of
conflict
2. Plan• Recognize your styles• Minimize blocks• Plan your strategy
4. Implement• Carry out the plan• Evaluate outcomes• Follow up
3. Prepare• Problem solve• Practice
4 Step Method of dealing with conflicts
Have a positive attitude Building good relationships Not letting small problems escalate, deal with them as
they arise Respect individual, group differences Have an open ear to others perspective on conflict
solution Be aware of your body language – what are you signaling Acknowledge feelings before focusing on facts Focus on solving problems, not changing people If you can’t resolve the problem, turn to someone who
can help Adapt your style according to situation & people involved Give constructive critic/feedback
Tips for managing workplace conflict
Conflict Between people is a Fact of Life. Conflicts occur at all levels of interaction. Thus, conflict is a critical event in the course of a
relationship. Whether a relationship is healthy or unhealthy
depends not so much on the number of conflicts between participants but on how the conflicts are resolved.
Reality of Conflict & Effective Communication