CONFLICT MANAGEMENT

Types of Conflict

Within an individual Between two individuals Within a team of individuals Between two or more teams within an

organization

INTRA-PERSONAL CONFLICT

A Conflict from Frustration

Need Drive Goal

Frustration

(deficiency) (Deficiency with Direction) Barrier

OvertCovert

(Reduction of Drives and fulfils deficiency)

WAC’em method

What’s bothering you?

A -What do you want to Ask the person to do?

Check in to see if what you’ve asked for can happen

CONFLICT OUTCOMES

I WANT YOU TO

WIN LOSE

WIN

LOSE

I WANT TO

WIN-WIN WIN-LOSE

LOSE-WIN LOSE-LOSE

Breaking the Conflict LoopLet’s review the elements to break a negative conflict loop (write this down)

Be Aware

Be Able to SupportBe Willing

Be Open to Learn

If we want to break the Negative conflict loop, we must be able to:

BE AWARE: of the patterns we are in and The fact that our personal responses to conflict can change, and probably shouldBE WILLING to change our behavior, to try new ways of

dealing with conflict

BE OPEN TO LEARN new skills that will help us respond to a new way when conflict occurs

BE ABLE TO SUPPORT others who are trying to make the same changes we are trying to make

Types of Conflict

Within an individual Between two individuals Within a team of individuals Between two or more teams within an

organization

Types of Conflicts

Intra – within

Inter – between

Intrapersonal conflicts - those occurring within the person, involving decisions that an individual must make about personal goals, use of time, moral questions, etc. (someone who feels bad because he knows he should get out and watch TV has an intrapersonal conflict)

CAN BE MANAGED THROUGH

SELF-ANALYSIS DIAGNOSIS OF THE SITUATION

ACTIONS: VALUS OF THE ORGANISATION ROLE ANALYSIS POLITICAL SKILLS

Types of Conflicts

Intra – within Inter – between Intrapersonal conflicts -

Interpersonal conflicts - These are more visible to outsiders. They occur between two or more individuals. They can be fights, arguments, or differences of opinion. (Sandra wants to use the car to go to her after-school job but her mother plans to use the car to go grocery shopping. These two are having an interpersonal conflict because their needs conflict.)

DEFENSE MECHANISM

• Aggression• Displacement• Compensation• Identification• Withdrawal• Fixation• Compromise

Power Networks

Equal Vs. Equal (Win-lose) High Vs. Low High Vs. Middle Vs. Low

Types of Conflicts

Intra – within Inter – between Intrapersonal conflicts Interpersonal conflicts

Intra-group conflicts - these conflicts occur between individual members of the same group (team, family.) A school facility that is divided over whether students should be allowed to leave at lunchtime is experiencing an intra-group conflict.

Types of Conflicts

Intra – within Inter – between Intrapersonal conflicts Interpersonal conflicts Intra-group conflicts

Intergroup conflicts - these occur between groups, regardless of the size of the groups (classes, teams, nations). A conflict between two gangs, each representing a different neighborhood, would be an example of an intergroup conflict.

Identify which type of conflict each statement describes.

Interpersonal Intrapersonal Intergroup Intra-group

a. _____________Occurs between two individuals with equal power

b. _____________Occurs between groups. Regardless of the group’s size

c. _____________ Occurs within the individual

d. _____________ Occurs between individual members of the same group

e. _____________ The chicks and hens fight over the last inch of shade in the yard

f. _____________ Joseph and his brother disagree over the referee’s call

Human RelationsConflictThe Causes of Conflict

Resources Psychological Needs * add the world emotional Values

Your oldest sister moves away from home, her room becomes available. You and your twin brother have shared a room your entire lives, and you want to move into your sister’s room, but your mom wants to use the space for her sewing room What causes this conflict? Is this type easier to solve than others? Why? What type(s) do you think are the most difficult to

resolve?

Match the cause to the conflict Psychological Needs (P) Resources ( R) Values (V)

a. ________ Workers fight to keep the farm upon which they work

b. ________ Catholics and Protestants fight in the streets of Belfast

c. ________ Iraq attacks Kuwait for Kuwait’s huge oil reserves

d. ________ When her older sister goes off to college, Judith wants the bigger bedroom

e. ________ The people of Washington want the Redskins to win in order to show how great their city is