Conflict management
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Transcript of Conflict management
WHAT IS A CONFLICT?
FOR WHOM THE CONFLICT IS?
WHAT ARE THE PLACES A CONFLICT CAN CROP UP
WHAT ARE THE CAUSES
FOR CONFLICTS
FEW CAUSES ARE
1. ONE UPMANSHIP2. PERSONALITY CLASHES3. UNCLEAR AUTHORITY4. CONFRONTING ISSUES5. MISUNDERSTANDING6. FEAR OF PERFORMANCE
CONFLICT MANAGEMENT
ONE UPMANSHIP
WHEN TWO PERSONS ARE KEPT IN THE SAME CADREPASSION TO DOMINATEINTENTION TO CEASE THE CREDITILL-ADVICE BY SUBORDINATESEGO
PERSONALITY CLASHES
DIFFERENT ATTITUDEBASIC NATUREQUALITIES OF A PERSONPREVIOUS BITTER EXPERIENCES
CONFRONTING ISSUES
ISSUES NOT LIKED THAT MAY FETCH THE BLAMETHAT MAY GO AGAINST IRRELEVANT BUT THRUST ON SOME ONE
UNCLEAR AUTHORITY
NO CLEAR BOUNDARYLACK OF PROPER ALLOCATIONINFORMAL OR DISCREET RELATIONSHIP WITH HIGHER Up's
MISUNDERSTANDING
LACK OF KNOWLEDGE IN THE SUBJECTNO PROPER COMMUNICATIONPRECONCEPTIONMISTRUST
FEAR OF PERFORMANCE
UNDER QUALIFICATIONINEXPERIENCEINFERIORITY COMPLEXLACK OF SELF CONFIDENCELACK OF MOTVATIONNO SUPPORT FROM THE SUPERIORS
AND.. THE MOST IMPORTANT ONE IS
THE THIRD PERSON
THE ILL EFFECTS OF CONFLICTS
CONFLICTS SPOIL UNITY AMONGST THE EMPLOYEES – IT PAVES WAY FOR GROUPISMCONFLICTS HAMPER DEVELOPMENT OF THE ORGANIZATIONCONFLICTS SPOILS THE IMAGE OF THE ORGANIZATIONCONFLICTS, IF REMAIN UNNOTICED, CAN RUINE THE ROOT OF THE ORGANIZATION
CONFLICT MANAGEMENT
CONFLICT MANAGEMENT STRATEGIES
• FORCING• ACCOMMODATING• AVOIDING• COMPROMISING• COLLABORATING
FORCING
THIS IS NOTHING BUT BULDOZING USING ONE’s AUTHORITYPRIOR ASSESSEMENT IS ESSENTIALTHIS IS NOT SUCCESSFUL AT ALL TIMESTHIS CREATES PERMANENT ENIMITY
ACCOMMODATING
• PERMITTING THE OPPONENT TO SATISFY HIS/HER CONCERNS THUS NEGLECTING OUR OWN.
• THIS MAY RESULT IN A FEELING OF HURT AND OFFENDED
AVOIDINGNOT REACTING TO THE PROVOCATIONREMAINING INERTTAKING NO ACTION AT ALL TO RESOLVE THE CONFLICTTHIS STRATEGY MAY MAKE YOU IN THE EYES OF OTHERS THAT YOU ARE A COWARD
COMPROMISING
ATTEMPTING TO RESOLVE THE CONFLICT BY IDENTIFYING A SOLUTION SATISFACTORY FOR BOTH THE PARTIES.THIS IS POSSIBLE ONLY WHEN WE CREAT WIN-WIN SITUATION
COLLABORATING
• APPRECIATING OTHER’S PROs & CONs AND PROACTIVELY REACTING
• ALTHOUGH THIS STRATEGY IS HIGHLY RECOMMENDED, IT IS DIFFICULT TO ADOPT MOST OF THE TIME.
PERSONS WHO ARE CLEVER WOULD ADOPT DIFFERENT STRATEGIES
KEY VARIABLES
IMPORTANCE OF THE ISSUEPERSON(S) BEHIND (or INVOLVED) THE CONFLICTIMPORTANCE OF RELATIONSHIPTIME FACTOR
ALL THE BEST MY FRIENDS !!