CONFIDENTIAL Microsoft Remote Working Study- Industry Ted Ladd, Senior Public Relations Manager US...

CONFIDENTIALCONFIDENTIAL

Microsoft Remote Working Study- IndustryTed Ladd, Senior Public Relations ManagerUS and Industry Public RelationsCorporate CommunicationsMicrosoft

Prepared by Ipsos Public AffairsMarch 2011

CONFIDENTIAL2

Table of Contents

» Objectives» Methodology» Executive Summary» Key Findings – Market Level» Key Findings – Industry Level» Remote Working» Personal Technology Use» Social Network and Collaboration» Firmographics

CONFIDENTIAL3

ObjectivesThe objective of the Microsoft Remote Working Study is to better understand the extent to which information workers are working remotely, as well as the behaviors and perceptions of working remotely compared to working from an office. More specifically, the objectives of the research are:

» Measuring behaviors and attitudes towards working remotely;

» Assessing the existence of formal policies allowing remote working;

» Measuring the prevalence of technology support provided by companies to remote workers;

» Measuring technology preferences and needs of information workers at home vs. in the workplace, including the selecting and purchasing of devices;

» Understanding use of social media and collaboration tools for work, including the use of both public and internal social media and tools;

» Providing key insights from the research results at both the market and industry level.

CONFIDENTIAL4

Methodology» The Microsoft Remote Working Study was conducted using an online

interviewing methodology.

» Interviews were collected from February 27 to March 10, 2011.

» The study was conducted among 4,523 information workers across the U.S. with a particular focus on 15 greater metro areas – Atlanta, Boston, Chicago, Dallas, Denver, Detroit, Houston, Los Angeles, Minneapolis, New York, Philadelphia, Phoenix, San Francisco, Seattle and Washington, D.C.

Atlanta, GA

Chicago, IL

Phoenix, AZ

Denver, CO

Dallas

New York, NY

Boston, MA

Los Angeles, CA

Detroit, MI

Philadelphia, PA

» With a sample size of n=4,523, results are accurate to +/- 1.46% when tested at the 95% confidence interval.

» The survey averaged approximately 12 minutes in length.

Seattle, WA

San Francisco, CA

Washington, D.C.

Minneapolis, MN

Houston, TX(Throughout report some single response questions may not equal 100% due to rounding.)

CONFIDENTIAL5

Executive Summary» The majority of information workers surveyed nationwide (57%) say their

company has a formal policy allowing employees to work remotely.–Among the 15 markets surveyed, the proportion of information workers reporting a

formal policy allowing employees to work remotely varies from 64% in Dallas and Seattle to around 50% in Los Angeles and Detroit.–Nearly two-thirds of information workers in financial services (64%) say their company

has a remote working policy, more than in manufacturing (58%), professional services (55%) or retail/hospitality (45%).

» On average, information workers nationwide say they work remotely only about half as many days as they would prefer.–Nationally, information workers, on average, say they would prefer to work remotely

almost 9 days a month, but say they actually do so only about 4 days a month.–Among the 15 markets surveyed, the number of days information workers say they work

remotely varies from 4.7 days a month in Atlanta and 4.5 days a month in Phoenix, to 2.6 days a month in Detroit.

» Information workers say their peers are more supportive of remote working arrangements than their bosses or managers are.– 45% of information workers nationally rate their peers as supportive of remote working

arrangements (rating of 8, 9 or 10 on a 10 point scale), compared to 37% of information workers who rate their boss or manager as supportive.– Peer support for remote working varies across market from 54% giving it a high rating in

Atlanta to only 37% in Chicago.

CONFIDENTIAL6

Executive Summary (continued)» Information workers nationwide cite a better balance between work and home

priorities and eliminating a long commute as the primary reasons to work remotely.– The need to complete unfinished work is the third most common reason.

» More than three quarters of information workers (77%) say their company provides access to technology support for working remotely.–Access to remote technology support varies from a high in San Francisco (81%) and

Atlanta (80%), to 72% in Chicago and Los Angeles.

» Information workers top two pet peeves with colleagues working remotely are inability to speak face-to-face and lack of a quick response.

» Social networking tools, both public and internal, are used by a substantial portion of information workers for collaboration at work.– 43% of information workers use public social networking tools to collaborate on work

with colleagues.– Even more information workers, 47%, use internal social networking tools to collaborate

with colleagues, while 26% use internal social networking tools to collaborate with customers or vendors.


Key Findings – Market Dashboards

CONFIDENTIAL8

Key Findings – National

Primary Reason for Working Remotely (n=2,087)

Boss Supportive Peers Supportive

24%10%

39%45%

37% 45%Supportive (Top 3)Neutral (Mid 4)Not Supportive (Low 3)

7%

36%

57%YesNoDon’t know

ActualPreferred

3.6

8.6

Formal Policy Allowing Remote Working at Company (n=4,523)

Average Days Per Month Working Remotely (includes 0) (n=4,523)

Remote Working Arrangements – Boss/Peer Support (n=4,523)

Pet Peeves of Colleagues Working Remotely (n=4,523)

Cannot speak face-to-face

Lack of a quick response

Background noise

Believe they do less work than those in the office

Lack of focus

Difficulty communicating with individual

Lack of accountability of individual working remotely/missed deadlines, etc.

43%

30%

27%

26%

26%

20%

19%

Tasks Unable to Perform Remotely (n=2,604)

Make phone calls from your computer

Participate in video conferences

Easily determine if a colleague is available or in a meeting

CRM/ERP access or updating

Collaborate online and in real-time with colleagues on documents, presentations, etc.

Instant message

Access or update financial management systems

39%

28%

17%

17%

14%

13%

12%

Better balance work/home priorities

Eliminate long commute

Need to finish work I can't get done at the office during the day

Be more productive than in the office

Have fewer distractions than in the office

Save gas

19%

16%

13%

11%

8%

7%

» More than half of information workers surveyed across 15 metropolitan areas say their company has a formal policy allowing employees to work remotely.

» On average, information workers surveyed across 15 markets prefer to work remotely about 9 days a month, but say they do so only 4 days a month.

» 45% of information workers say their peers are supportive of remote working arrangements and 37% say their boss is. » Information workers cite a better balance between work and home priorities as the most important reason to work remotely.


Key Findings – Industry Dashboards

CONFIDENTIAL10

Key Findings – Financial Services

Formal Policy Allowing Remote Working at Company (n=1456)

Average Days Per Month Working Remotely (includes 0) (n=1456)

Primary Reason for Working Remotely (n=689)

24%9%

38%44%


ActualPreferred

3.5

8.8

Commuting



Office environment


Spend more time with family

Work in a less stressful environment

29%

20%

14%

11%

11%

4%

3%

7%

30%


Remote Working Arrangements – Boss/Peer Support (n=1456)

Pet Peeves of Colleagues Working Remotely (n=1456)




Background noise

Lack of focus



40%

30%

28%

28%

28%

20%

20%

» Nearly two-thirds of information workers in financial services surveyed say their company has a formal policy allowing employees to work remotely.

» On average, information workers in financial services prefer to work remotely 9 days a month, but say they do so only 4 days a month.» 47% of financial services workers say their peers are supportive of remote working arrangements, while 38% say their boss is.» Information workers in financial services cite a better work/home balance and no commuting as the primary reasons to work remotely.

Tasks Unable to Perform Remotely (n=824)


Video conferences

Instant message




Download video

46%

35%

17%

16%

16%

15%

14%

CONFIDENTIAL11

Key Findings – Manufacturing


Commuting


Office environment





28%

18%

14%

12%

11%

4%

2%



22%8%

39%46%


ActualPreferred

4.0

8.5

6%

36%






Background noise

Lack of focus




44%

28%

28%

25%

25%

19%

18%

» Nearly three in five information workers surveyed in manufacturing say their company has a formal policy allowing employees to work remotely.

» On average, information workers in manufacturing prefer to work remotely 8 days a month, but say they do so only 4 days a month.» 46% of information workers in the manufacturing sector say their peers are supportive of remote working, while 39% say their boss is.» Information workers in manufacturing cite a better balance of work/home priorities and no commuting as the primary reasons to work

remotely.



Video conferences





Make sales calls

37%

25%

15%

15%

12%

11%

10%

CONFIDENTIAL12

Key Findings – Retail/Hospitality


Commuting




Office environment



22%

17%

15%

15%

11%

7%

4%



32%18%

39%44%


ActualPreferred

3.2

8.5

7%

48%

45%

YesNoDon’t know






Lack of focus

Background noise



42%

33%

25%

24%

24%

22%

19%

» Less than half of information workers in retail and hospitality surveyed say their company has a formal policy allowing employees to work remotely.

» On average, information workers in retail prefer to work remotely 8 days a month, but say they do so only 3 days a month.» 38% of information workers in the retail sector say their peers are supportive of remote working arrangements, while 30% say their boss

is.» Retail workers cite a better balance of work/home priorities and need to complete unfinished work as the main reasons to work remotely.



Video conferences





Make sales calls

39%

28%

22%

22%

19%

19%

14%

CONFIDENTIAL13

Key Findings – Professional Services


Commuting



Office environment




30%

22%

13%

11%

8%

5%

4%



20%8%

40%45%


ActualPreferred

3.9

8.4

7%

38%







Background noise


Lack of focus


46%

30%

26%

26%

25%

24%

21%

» More than half of information workers in professional services surveyed say their company has a formal policy allowing employees to work remotely.

» On average, professional services workers prefer to work remotely 8 days a month, but say they do so only about 4 days a month.» 48% of information workers in the professional services sector say their peers are supportive of remote working arrangements, while 40%

say their boss is.» Information workers in professional services cite a better work/home balance and no commuting as the primary reasons to work remotely.



Video conferences




Access internal network files


30%

26%

21%

20%

17%

14%

14%


Detailed Findings – Remote Working

CONFIDENTIAL15

Formal Policy Allowing Remote Working at Company – By Industry» Nearly two-thirds of information workers surveyed in financial services say their company has a

formal policy allowing employees to work remotely, significantly more than in manufacturing, professional services or retail/hospitality.

Total (n=4523)

Financial services (n=1456) (A)

Manufacturing (n=1665) (B)

Professional services (n=337) ( D)

Retail/ Hospitality (n=609) (C)

Others (n=456) (E)

57%

64%

58%

55%

45%

51%

36%

30%

36%

38%

48%

36%

7%

7%

6%

7%

7%

13%

Yes No I don't know

Q1. Does your company have a formal policy allowing employees to work remotely (from home or away from the office)?

BCDE

CE A

ABDE

A

C A ABCD

C

CONFIDENTIAL16

Average Days Per Month Working Remotely – By Industry» Across industries, there is little difference in the average number of days information workers say

they work remotely, ranging from slightly over 3 days a months in retail/hospitality to 4 days a month in manufacturing.

Total (n=4523)



Retail/Hospitality (n=609) (C)

Professional services (n=337) (D)

Others (n=456) (E)

8.6

8.8

8.5

8.5

8.4

8.6

3.6

3.5

4

3.2

3.9

3.3

Actual Column2

C

Q7. On average, how many days each month would you prefer to work remotely? Q8. On average, how many days each month do you work remotely? (Mean score, includes 0)

CONFIDENTIAL17

Preference for Working Remotely – By Industry» Information workers across key industries hold similar levels of preference for working remotely on

a regular basis.

Q6. Using the scale below, how strongly would you prefer to work remotely on a regular basis?

Total (n=4523)





Others (n=456) (E)

35%

37%

36%

35%

33%

33%

42%

41%

41%

44%

40%

43%

18%

19%

18%

17%

18%

18%

6%

4%

6%

5%

9%

7%

Very strongly Somewhat strongly Not at all I don't know

77%

77%

76%

78%c

73%

76%

Very/Somewhat Strongly Prefer

ABD

CONFIDENTIAL18

Remote Working Arrangements – Boss Support (By Industry)» Managerial support for remote working arrangements is most widespread in professional services,

manufacturing and financial services than in retail/hospitality.

Q11. On a scale of 1-10, how supportive is your boss or manager of remote working arrangements?

Total (n=4523)





Others (n=456) (E)

37%

40%

39%

38%

30%

34%

39%

40%

39%

38%

39%

39%

24%

20%

22%

24%

32%

27%

Top3 Mid4 Low3

C

CE

ABD

C

BD

CONFIDENTIAL19

Remote Working Arrangements – Peers Support (By Industry)» Peer support for remote working arrangements is more prevalent in professional services,

manufacturing and financial services than in retail/hospitality.

Q12. On a scale of 1-10, how supportive are your peers and colleagues of remote working arrangements?

Total (n=4523)





Others (n=456) (E)

45%

48%

47%

46%

38%

42%

45%

45%

44%

46%

44%

46%

10%

8%

9%

8%

18%

12%

Top3 Mid4 Low3

C

C

ABDE

BD

CE

CONFIDENTIAL20

Company Provides Tech Support for Remote Working – By Industry» Four in five information workers in financial services, manufacturing and professional services say

their company provides technology support for working remotely, compared to only two in three in retail/hospitality.

Q4. Does your company provide technology support, like set-up or troubleshooting, for working remotely?

Total (n=4523)





Others (n=456) (E)

77%

80%

80%

79%

64%

69%

15%

11%

13%

15%

25%

19%

9%

9%

7%

6%

11%

12%

Yes No I don't know

CE

CE

ABDE BD

CE

AB ABD

CONFIDENTIAL21

Primary Reason for Working Remotely – By Industry» Information workers across key industries cite a better balance between work and home priorities,

eliminating a long commute, and completing unfinished work as the primary reasons to work remotely.

» Information workers in retail/hospitality mention being more productive while working remotely than in the office.

Q9. Which of the following would you say is the most important reason you work remotely?

National Financial services Manufacturing Retail/ Hospitality Professional services Others(A) (B) (C) (D) (E)

(n=2087) (n=689) (n=824) (n=228) (n=169) (n=177)


19% 20% 18% 17% 22% 22%

Eliminate long commute 16% 17% C 17% C 10% 18% C 14%


13% 14% 12% 15% 13% 9%

Be more productive than in the office 11% 11% 11% 15% D 8% 12%

Have fewer distractions than in the office

8% 7% 10% 8% 7% 7%

Save gas 7% 8% 6% 6% 5% 7%

Avoid traffic 5% 4% 5% 6% 7% 6%

Spend more time with family 4% 4% 4% 7% 4% 4%

Work in a quieter atmosphere than the office

4% 4% 5% 4% 4% 3%


3% 3% 2% 4% 5% BE 1%

CONFIDENTIAL22

Primary Reason for Working Remotely – By Industry» Information workers across key industries cite commuting issues, a better balance between work

and home priorities, and completing unfinished work as the primary reasons to work remotely.» Information workers in retail/hospitality mention being more productive while working remotely

than in the office.

Q9. Which of the following would you say is the most important reason you work remotely?


(n=2087) (n=689) (n=824) (n=228) (n=169) (n=177)

Commuting 28% 29% 28% 22% 30% 27%


19% 20% 18% 17% 22% 22%


13% 14% 12% 15% 13% 9%

Office environment 12% 11% 14% A 11% 11% 10%


11% 11% 11% 15% D 8% 12%

Spend more time with family 4% 4% 4% 7% 4% 4%


3% 3% 2% 4% 5% BE 1%

CONFIDENTIAL23

Pet Peeves of Colleagues Working Remotely – By Industry» Information workers across key industries top pet peeves with colleagues working remotely are the

inability to speak face-to-face and lack of quick response.

Q15. Which of the following do you consider pet peeves when working with someone who is working remotely?


(n=4523) (n=1456) (n=1665) (n=609) (n=337) (n=456)Cannot speak face-to-face 43% 40% 44% A 42% 46% 43%

Lack of a quick response 30% 30% 28% 33% B 30% 33%

Background noise 27% 28% C 28% C 24% 26% 26%


26% 28% B 25% 25% 26% 25%

Lack of focus 26% 28% 25% 24% 24% 24%


20% 20% 19% 22% 25% ABE 19%


19% 20% 18% 19% 21% 16%

Cannot collaborate on documents and presentations

15% 15% 15% 15% 15% 18% B

Lack of tech support to fix IT problems in real time

11% 11% 11% 11% 11% 12%

CONFIDENTIAL24

Productivity When Working Remotely – By Industry» More than 7 in 10 information workers in retail/hospitality rate themselves as productive (rating of

8, 9 or 10) when working remotely, more so than in manufacturing, financial services and professional services.

Q10. On a scale of 1-10, how productive are you when you are working remotely?

Total (n=2604)





Others (n=230) (E)

64%

71%

64%

62%

62%

67%

35%

28%

34%

37%

38%

32%

1%

1%

2%

1%

1%

1%

Top3 Mid4 Low3

C

ABD

C

CONFIDENTIAL25

Tasks Unable to Perform Remotely – By Industry» Information workers across key industries are most unable to make phone calls from their computer

and participate in video conferences while working remotely.

Q5. Which of the following activities are you unable to do when working remotely?


(n=2604) (n=824) (n=1041) (n=293) (n=216) (n=230)

Make phone calls from your computer 39% 46% BCDE 37% 39% D 30% 31%

Participate in video conferences 28% 35% BDE 25% 28% 26% 25%


17% 16% 15% 22% AB 21% B 19%

CRM/ERP access or updating 17% 16% 15% 22% AB 20% 18%


14% 15% B 11% 19% B 17% B 14%

Instant message 13% 17% B 9% 13% B 14% B 13%


12% 10% 12% 19% AB 14% 13%

Download video 11% 14% B 9% 12% 13% 10%

Make sales calls 11% 10% 10% 14% 13% 12%

Access internal network files 10% 10% 9% 12% 14% B 12%

Access internal sites such as Sharepoint 10% 10% 9% 13% 14% B 10%


Personal Technology Use

CONFIDENTIAL27

Technology Purchases – Company vs. Personal (National)» Nationally, a majority of information workers say their company provides devices such as PC

accessories, laptops, landlines and desktops.» Smartphones and mobiles phones are the devices most likely to be selected and purchased for work

by respondents (not by their companies).

Q2. Which of the following devices does your company provide versus you selecting and purchasing to use for work?

PC accessories

Laptop

Landline telephone

Desktop

Smartphone

WAN card

Mobile phone

Webcam

Pager

Tablet

81%

68%

64%

64%

32%

29%

26%

24%

10%

8%

10%

8%

11%

6%

18%

5%

13%

6%

2%

6%

9%

24%

26%

31%

50%

66%

61%

70%

88%

87%

Company provides device I select and purchase technology devices for workNot applicable

CONFIDENTIAL28

Work Use of Personal Technology Devices – By Industry» Across all key industries, laptops, desktops and BlackBerrys are the personal technology devices

most commonly used by information workers.» Windows-based smartphone use is greater among information workers in manufacturing,

retail/hospitality and professionals services than in financial services.

Q3. Which of the following personal technology devices do you use for work related purposes, if any?


(n=4523) (n=1456) (n=1665) (n=609) (n=337) (n=456)

Laptop PC 59% 52% 69% ACE 48% 68% ACE 53%

Desktop PC 53% 58% BD 45% 60% BD 52% B 60% BD

Blackberry smartphone 25% 28% CE 25% CE 20% 23% 18%

iPhone 12% 8% 14% A 14% A 21% ABCE 12% A

Android-based smartphone 8% 7% 8% 12% ABE 13% ABE 7%

Windows-based smartphone 5% 3% 6% AE 6% A 6% AE 3%

iPad 5% 3% 4% A 9% ABE 7% ABE 4%

Netbook 3% 2% 3% A 4% A 4% 2%

Tablet 2% 1% 1% 5% AB 2% 3%

e-Reader 2% 2% B 1% 3% B 2% B 3% B

Other peripherals, like MP3 player, flash drive, storage device, webcam, etc.

26% 18% 34% ACE 23% A 30% ACE 23% A

None 6% 7% BD 4% 7% BD 3% 6% D

CONFIDENTIAL29

Separate Smartphones – Work vs. Personal Use (By Industry)» One-third of information workers in financial services and retail/hospitality maintain separate

smartphones for work and personal use, slightly higher proportions than in manufacturing and professional services.

Q13. Do you use separate smartphones for work and personal/social reasons?

Total (n=4523)





Others (n=456) (E)

31%

33%

32%

30%

29%

29%

40%

37%

41%

41%

47%

38%

29%

29%

27%

30%

23%

34%

Yes No I don't use a smartphone

B D

DA

ABE

CD

CONFIDENTIAL30

Reasons for Separate Smartphones – By Market» Across key industries, the choice to keep work and personal information separate is the most

popular reason information workers say they maintain separate smartphones.» A company policy to use a specific smartphone for work is more common among information

workers in financial services than among other key industries.

Q14. Which of the following, if any, are reasons why you use two different smartphones?


(n=1408) (n=487) (n=496) (n=194) (n=99)* (n=132)I choose to keep work and personal information/content separate

63% 59% 64% 63% 72% A 62%

I use two different phone numbers 31% 30% 33% 26% 37% 29%

My company requires that I use a specific smartphone for work that doesn't meet my personal needs

20% 27% BDE 15% 22% B 15% 15%

I can't access my personal media, like music, photos, etc, from my work smartphone

16% 22% BCDE 13% 13% 11% 12%

I can only access either work or personal email from one smartphone

16% 20% BCE 13% 13% 15% 11%

My personal phone does not have sufficient office productivity tools

10% 10% 9% 9% 11% 12%

My job function requires me to have multiple phones

6% 6% 5% 9% B 5% 10% B


Social Networking and Collaboration

CONFIDENTIAL32

Public Social Networking and Collaboration – By Industry» Across industries, use of public social networking tools to collaborate with colleagues is more

common with information workers in professional services, retail/hospitality and manufacturing than it is in financial services.

Q17. Do you use public social networking tools, like instant messaging (IM), Facebook, LinkedIn, Twitter to work with colleagues or partners?

Total (n=4523)





Others (n=456) (E)

43%

49%

47%

45%

39%

43%

56%

51%

52%

55%

61%

57%

1%

1%

Yes No Don’t know

BCD

A

A BD

CONFIDENTIAL33

Internal Social Networking and Collaboration – By Industry» Companies with access to internal social networking tools allowing collaboration with colleagues is

more common in manufacturing than it is in other key industries.

Q18. Does your company have any internal social networks, sites or online tools to allow you to collaborate with colleagues or co-workers?

Total (n=4523)





Others (n=456) (E)

47%

51%

48%

46%

43%

45%

47%

43%

49%

48%

50%

48%

6%

6%

4%

6%

7%

8%

Yes No Don’t know

B D

AE

B

D

CONFIDENTIAL34

Internal Social Networking and Collaboration with Vendors – By Industry» One-third of information workers in retail/hospitality say their company has internal social

networking tools to collaborate with customers and vendors, more than in professional services, manufacturing and financial services.

Q19. Does your company have any internal social networks, sites or online tools to allow you to collaborate with customers or vendors?

Total (n=4523)





Others (n=456) (E)

26%

32%

29%

27%

20%

27%

61%

56%

59%

59%

67%

60%

13%

12%

12%

14%

13%

13%

Yes No Don tknow

BCDE

A

AB

A

A

CONFIDENTIAL35

Reprimanded or Terminated for Social Media Use – By Industry» 27% of information workers in retail/hospitality say they know someone from their organization

who has been reprimanded or terminated for misuse of social media, more than in other key industries.

Q21. Do you know if anyone from your organization has been reprimanded or terminated for misuse of social media tools?

Total (n=4523)





Others (n=456) (E)

21%

27%

23%

19%

14%

16%

39%

37%

36%

41%

47%

40%

41%

36%

41%

41%

40%

44%

Yes No don’t know

BDE C

D CA

BDE

ABC

C

CONFIDENTIAL36

Preferred Collaboration Tool – By Industry» Email is the preferred collaboration tool among information workers across key industries.

Q22_2. [Prefer Most] Which of the following do you prefer for collaborating with co-workers, and which one do you prefer most?


(n=4523) (n=301) (n=302) (n=300) (n=304) (n=303)

Email 52% 49% 53% AC 47% 54% C 55% AC

Phone calls 22% 23% E 21% 24% E 21% 19%

Instant messaging 12% 14% BCE 12% C 8% 11% 9%

Face to face/ in person 4% 4% 4% 5% 3% 5%

Collaboration software, like SharePoint 3% 3% 3% 3% 4% 2%

Texting 3% 2% 2% 7% ABD 1% 5% ABD

Video conferencing 3% 3% 3% 2% 3% 2%

Social network sites, like Facebook or LinkedIn 1% 1% 0% 2% AB 2% B 0%

Sharing files through thumb/external drives 1% 1% 1% 1% 1% 0%

Microblogging site, like Twitter 0% - 0% A 0% - 1% A

Blogs 0% 0% 0% 1% - -

Web meetings (WebEx, Go to Meeting etc.) 0% 0% 0% - 1% C 0%

Other 0% 0% 0% 0% 1% 0%

CONFIDENTIAL37

Unique Locations for Business Calls – By Industry» Roughly half of information workers across key industries say they’ve conducted a business call or

meeting while driving.

Q16. Have you ever conducted a business call or meeting while... ?


(n=4523) (n=1456) (n=1665) (n=609) (n=337) (n=456)

Driving 50% 47% 55% ACE 50% E 53% AE 43%

At a traffic stop 21% 19% 23% AE 21% 24% 19%

Wearing only your underpants 15% 15% 15% 14% 15% 13%

Using the toilet in a public restroom 5% 4% 6% A 6% 7% A 4%

Visiting someone in the hospital 5% 4% 6% A 5% 5% 4%

Disciplining a child/children 4% 4% 4% 4% 6% 4%

Intoxicated 2% 2% 3% E 3% 1% 1%

Having a physical at the doctor 2% 1% 2% 2% 3% ABE 1%

Getting a massage 2% 1% 2% 2% 2% 2%

Having sex 2% 1% 2% A 2% 2% 2% A

Other 2% 2% 2% 3% 4% 4%

None 26% 29% BD 23% 25% 22% 31% BCD

(DK/NS) 5% 5% D 4% 6% D 3% 5%

CONFIDENTIAL Microsoft Remote Working Study- Industry Ted Ladd, Senior Public Relations Manager US...

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