CompTIA: Third Annual Trends in Enterprise Mobility Study for U.S. Companies
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Transcript of CompTIA: Third Annual Trends in Enterprise Mobility Study for U.S. Companies
CompTIA Study Reveals Mobility Push Continues, but New Challenges Lie Ahead for Many U.S. CompaniesJune 2014
Copyright (c) 2014 CompTIA Properties, LLC. All Rights Reserved. | CompTIA.org
Typical Workforce Composition
76%
15%8%
Full Time at Home
Full Time at Office Location
Split Time between Office/Home
53%
32%
14%
Zero Travel
Travel up to 50%
Travel more than 50%
Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility studyBase: 400 U.S. end users
Benefits of Mobility
Opportunity to reach new market segments
New capabilities for certain job roles
Higher job satisfaction
Improved ability to collaborate
Improved ability to engage with customers
Ability to reach employees at any time
Higher productivity
Keeping employees connected
23%
32%
35%
46%
48%
55%
55%
58%
Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility studyBase: 400 U.S. end users
Challenges in Adopting Mobility
Finding mobile application developers
Maintaining mobile & Internet offerings
Optimizing business applications
Users not familiar with company policy
Mobility skill level of IT staff
Determining cost/ROI of mobile solutions
Making systems accessible securely
Mobility skill level of general staff
16%
20%
29%
30%
31%
33%
36%
45%
Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility studyBase: 400 U.S. end users
Device Deployment
45%
47%
9%
Small Firms< 100 employees
Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility studyBase: 161 small U.S. end users/120 medium U.S. end users/119 large U.S. end users
39%
58%
3%
51%
46%
3%
Medium-Sized Firms100-499 employees
Large Firms500+ employees
No BYOD Partial BYOD Full BYOD
Financial Impact of Mobility
Significant cost savings
Moderate cost savings
Cost neutral
Moderate investment
Significant investment
1%
5%
20%
57%
17%
1%
3%
20%
60%
16%
Companies with at least some BYOD
Companies with No BYOD
Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility studyBase: 220 U.S. end users with BYOD/180 U.S. end users without BYOD
Amount of Workflow Change as a Result of Mobility
8%
38% 41%
10% 3%
Significant Change
No Change
Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility studyBase: 400 U.S. end users
Steps Towards Integration
Device usage information provided to users
IT team assists with configuring devices
Build custom mobile applications
Move applications to cloud systems
Implement/explore virtual desktops
Move to applications with mobile apps
46%
46%
39%
36%
36%
31%
41%
34%
29%
25%
29%
23%
Minor/No integration Heavy/Moderate integration
Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility studyBase: 400 U.S. end users
Slow Progress in Policy Creation
Currently have a formal policy
Currently building a policy
Only share best practices
No set policy or practices
Don't know status of policy
30%
37%
21%
10%
2%
24%
40%
18%
12%
6%
2013 2014
Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility studyBase: 400 U.S. end users
Connecting to corporate email
Accessing private corporate data
Accessing public corporate information
Internal video calls
External video calls
Using personal file-sharing app
Storing corporate data on device
67%
39%
52%
35%
31%
24%
30%
6%
24%
11%
7%
7%
26%
24%
23%
25%
31%
31%
34%
28%
26%
3%
8%
4%
4%
8%
15%
16%
Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility studyBase: 218 U.S. end users with some form of BYOD
Addressed in policy No policy statement
Allowed Prohibited Acceptable Unacceptable
Technologies need to be improved
Control security from a central location
Poor security implementation by users
Tight security impacts usability
Security is lower priority than mobility
43%
35%
31%
18%
17%
44%
44%
44%
49%
46%
Major issue Minor issueSource: CompTIA’s 3rd Annual Trends in Enterprise Mobility study
Base: 400 U.S. end users
Many Mobile Security Issues to Solve
Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility studyBase: 400 U.S. end users
Different Challenges for Different Companies
Medium-Sized Firms Large Firms
1. Integrating devices
2. Multiple OS
support
3. Enforcing policy
1. Balancing needs
2. Enforcing policy
3. Integrating devices
Small Firms
1. Integrating devices
2. Remote support
3. Balancing needs
Managing suggestions from end users
Rapid pace of innovation in mobility
Supporting multiple mobile OS
Supporting devices remotely
Enforcing mobility policy among end users
Balancing the needs of end users and IT
Integrating mobile devices
19%
36%
39%
39%
39%
40%
42%
Types of Training Provided to General Staff
29%
38%
23%
8%
30%27%
46%
23%19%
23%27%
56%
45%
24%
14%
SmallMediumLarge
Source: CompTIA’s 3rd Annual Trends in Enterprise Mobility studyBase: 400 U.S. end users
About This Research
Source: CompTIA IT Industry Business Confidence Index, Q2 2014 | Base: n=305 IT industry executives
CompTIA is a member of the Marketing Research Association and abides by its guidelines for survey best practices and research ethics. CompTIA is responsible for all content contained in this report.
This study and all CompTIA research is one way in which the association re-invests resources in the IT channel. As the voice of the IT industry, CompTIA has hundreds of tools, market intelligence reports and business training programs to help IT channel organizations grow through education, certification, advocacy and philanthropy. The full report is available at no cost to CompTIA members to help them develop and hone their business plans.
Visit www.comptia.org or contact [email protected] for more information.