Company Profile of DSNL, India's largest Independent Conference Service provider

DSNL Company Profile

An Introduction to India’s largest Independent Integrated Conference Service Provider

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Overview of DSNL

DSNL is India’s largest Independent Integrated Conferencing Provider and a pioneer in the conferencing industry.

• DSNL was founded in the year 2004 and has followed a tremendous success path owing to the core competence in Audio Conferencing and Voice solutions.

• DSNL is present in over 6 locations in India and has businesses with 90% of fortune 500 Companies.

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Conference Services

across the world

Key innovator in

conferencing

Largest Conference Service in

India

Over 90% Fortune 500 Customers

Presence in 6 locations across India

Our driving force

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• Designed the award winning modular jack,

and the first headset for Air Traffic Control

(ATC), India.

• Prime architect of Qmulus10-a NGEN

Communication cloud for C3 applications (Command, Control, Conferencing)

• Awarded Padmabhushan in 2012

• Former Central Vigilance

Commissioner of India

• Former Chairman, Telecom

Commission and Secretary-DOT

• Former Chairman of Hindustan Lever

Ltd / Unilever Group companies in India

& Nepal from 1990 to 1996

• Chairman of Castrol India Limited,

Philips India Limited , IL&FS

Dr. P. Mahalingam - Founder

S. M. Datta - Director N. Vittal - Director

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Our driving force are technology experts and industry veterans who have pioneered in the telecommunication sector.

Services Portfolio


Our Service Portfolio includes a wide range of products and services which enables conferencing for multiple case scenarios.

Audio Conference Services

MultiCall mobile app

Enterprise Bridge Services

Blast Dial Services

IR Calls

Voice drop services

Proxy Bridge services

Collaboration with Citrix and Livestream

Service Features


• Multiple telecom operators allow inter-operability during an operator downtime.

Multiple Telco's

• DSNL is powered by Qmulus10, which has the capability to extend up to 10,000 ports.

Scalable ports

• The multi-level security features prevents unauthorized access and maintains confidentiality of calls

Multilevel security

• DSNL offers a choice of International and Local toll free numbers to choose from.

International and local access

• Auto- dial outs enables instant dial out eliminating wait time.

Auto dial outs

• Important conference calls can be monitored using the online web access.

Continuous monitoring

• Conference call can be scheduled using M S Outlook or Google Calendar or Online Web Access.

Auto-booking

• Take the assistance of our professionally qualified conference agents available round the clock.

24/7 operator assistance

Qmulus10 : Core USP


Our Unique Selling proposition is the core technology platform which drives the conferencing. Qmulus10 , our carrier class next generation technology platform has been designed and developed by the pioneers in the audio conference industry.

• No dependence on third party vendors for technology

• Special features and customer requests can be implemented.

• Inter-operability to current and future telecom standards

• Scalable for customer specific requirements

Future proof design

Standard based

Fully owned stack

Flexible platform


DSNL Services Portfolio

DSNL Company Profile


Services Portfolio – Freedom conferencing

Dial in Calls

Dial Out Calls

Inco

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Ou

tgoin

g calls

Freedom conferencing viz. reservation-less conferencing can be conducted using demand PIN’s. These permanent PIN’s can be used any time for conferencing.

The three types of calls are dial in, dial out, hybrid calls

• Dial in requires the caller to dial in using an access number and enter the PIN number to enter the conference room.

• Dial out calls are initiated by DSNL operations team where the list of participants are dialed out at a prescribed time.

• A combination of dial out calls and dial in calls is known as hybrid calls.


Services Portfolio – MultiCall mobile app

Install app on phone. Step 1

Step 2

Step 3

Add contacts or create groups. For Ex. Distributor West

Click ‘MultiCall’ and conference in one go.

Conduct instant high quality conferences with DSNL's mobile app solution - The MultiCall app. The MultiCall app is a perfect solution for remote collaboration with colleagues, friends and family. The app works on any smart phone with an active 3G / Wi-Fi network.


Services Portfolio – Enterprise Bridge

Qmulus10 in customer premises 2 Mbps Leased Line DSNL Operations

The 'Enterprise Bridge' which is co-located in the clients premise will be connected to the preferred telecom carrier while a leased line connects the bridge to DSNL's operation center. The scalability of this product makes this the most preferred mode of conferencing among large corporates and enterprise businesses.


The Blast Dial feature allows the Conference executive to automatically dial a list of phone numbers simultaneously and connect all users in an instant.

Large Conference

Calls

Unlimited number of

participants

Dedicated operator support

Call recording and call

back option

Dials 8 participants

/ second

Services Portfolio – Blast Dial Outs

Features of Blast dial Outs


Services Portfolio – IR Calls

Conduct high profile meetings assisted by our in house conference specialists. The IR call feature offers high levels of security and personalized voice addressal system specially designed for confidential meetings.

Special Call

Back Services Call Out Facilities

Multi Carrier Compatibility

Dynamic Web Console

Based on database, DSNL will call analysts

for the IR call of specific companies

For Higher Participation of VVIP/ registered

users

With all telephone service providers like

Airtel, Tata, BSNL, Vodafone etc.

With features like: Chat Window

Audio Recording Audio Link Availability

When time is a premium, 'voice drop services' allows users to send pre-recorded voice to a specific set of audience. This service helps in efficient usage of time by delivering the most relevant communication just as if it had been addressed individually.


Services Portfolio – Voice drop services

13

The SPOC requests for voice drop to customer care.

DSNL operations records the message from the SPOC. Eg. Your quarterly reviews has been postponed to …..date

Recorded message and participant list uploaded to the system.

The message is sent as a voice drop to all participants.

Voice drop procedure


Services Portfolio – Proxy bridge services

Communication among multiple offices can result in higher telecommunication expense for most organizations. The proxy bridge solution is a cost effective alternative for International calling. Proxy bridge options range from one - one, one - many, many - one, many - many as per customer requirements.

No International

calling

Toll free dialing

making calls free for

participants

Access number from

customers preferred

service provider

Single invoice for

transparent accounting

Cost effective solution

Why Proxy Bridge Solution?


Services Portfolio – Livestream & Citrix

DSNL offers high definition video streaming and web conference facilities in collaboration with Livestream and Citrix Online. Take your interactions to the next level with DSNL’s collaborative solutions.

Broadcast your message to a large audience in a short time.

Enables mobility streaming on apple and android devices

GoTo Meeting enables screen sharing, keyboard/mouse sharing, high def. video

conferencing, text chat and recording sessions.

Goto webinar for presentations and company wide meetings.

Goto training for employee education and training.


Why DSNL?

So much is dependent on each

IR call going perfectly!

Call quality and clarity is of utmost importance in

an IR call.

Good transcription services are essential.

Coverage in over 50 countries across the globe

Large clientele of Fortune 500 companies Robust bridges and

good tech support will help for a perfect call. Presence in major

industry segments

People make the difference. If the operator and usher are

efficient, about 60% of problems are solved.

2.6 bn conferencing minutes served

85,000 Customer queries serviced

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Thank you

DSNL is India's leading audio-conferencing and web collaboration service provider.

www.dsnl.in

12/13/2013

Company Profile of DSNL, India's largest Independent Conference Service provider

Technology

Transcript of Company Profile of DSNL, India's largest Independent Conference Service provider