Company Confidentialftflow.ppt;November 11 '981 Allegro Project Phase 1: (File Transfer & Web...

Company Confidential ftflow.ppt;November 11 '98 1

Allegro Project

Phase 1: (File Transfer & Web Registration Flow)


Allegro Project

Step 1 - Distributor/Reseller gets e-SupportPack Details

Note:- Distributors use current process for getting product/price information from HP- In future, e-SupportPack could enable other mechanisms for providing product info.

DistyDistyHPHP

Reseller

Disty Service Selection Page

Disty Service Selection Page

Disty loadprocess

Disty loadprocess

Partneship Web,Connect,

CIC

Partneship Web,Connect,

CIC

Partnership Web is the US Channel Communication Website HP Connect is the European Channel Communication Website HP CIC is the Asia Pacific Channel Communication Website


Allegro Project

Step 1 - Reseller Places e-SupportPack Order

Option 1: HP drop ships the e-SupportPack shipment to the end customer via email (UPS)

DistyAllegro Reseller EndCust

Order via fax, phone, etc, Include:

End cust email address Reseller email address

Order

e-SupportPack Shipment Acknowledgement

e-SupportPack Shipment

O p t i o n 2 : H P d r o p s h i p s t h e e - S u p p o r t P a c k s h i p m e n t t o t h e r e s e l l e r v i a M a i l ( U P S )

D i s t yA l l e g r o R e s e l l e r E n dC u s t

O r d e r v i a f a x , p h o n e , e t c , I n c l u d e :

R e s e l l e r e m a i la d d r e s s

O r d e r

e - S u p p o r t P a c k S h i p m e n t

e - S u p p o r t P a c kS h i p m e n t


Allegro Project

Step 1 - Reseller Places e-SupportPack Order

Option 3: Distributor sends the e-SupportPack shipment physically to the reseller or end customer


Order via fax, phone, etc,Ordere-SupportPackShipment

Drop Ship Physical e-SupportPack Shipment

Physicale-SupportPack Shipment

Note:- Reseller places an order with the Distributor- e-SupportPack order = 1 PO, 1 End Customer: Can be more than 1 EC Hardware Location No Bundling, No Registration data, No Promos- May Supply: * Reseller PO, End Customer PO * Reseller’s email, End Customer’s email


Allegro Project

DistyDisty

Step 2 - Distributor e-SupportPack Order

Ordervia FileAllegroAllegro

HP Mailbox

Ordervia File

Note:• File sent as fixed Column ASCII File• File sent in PKZIP format and Encrypted• File transfer via FTP to Secured Unix directory unique for the distributor• Mailbox Site Requires IP filtering• File can contain 1 or more orders• HP to retrieve & process files at Noon and 4pm• Order File must specify who the shipment goes to (default to distributor)• Price must = CPL - Disty PA discount (Net)• On load: File is checked for correct format, required fields, Pack#s, Check Credit status of Distributor


Allegro Project

File Transfer Information:

Order Header Disty outlet ID Disty PO *Reseller PO *EU POShipment Detail (if both blank its manual, reseller only gets UPS, else End user gets UPS) *Reseller Email *EU Email Pack Records Pack Number QTY Price (CPL-PA) (do we want list price and net?) * HW product number * HW Serial number

* Optional


Allegro Project

Step 3 - Order Acknowledgement/Rejection

AllegroAllegro DistyDisty

HP Mailbox

Order Conf/Rejection

Note: • File sent as fixed Column ASCII File• File sent in PKZIP format and Encrypted• File transfer via FTP to Secured Unix directory• Site Requires IP filtering

• Status if order was successful or rejected: (Rejected if credit is Bad, Incorrect Pack #s, Format problems)

Order Conf/Rejection


Allegro Project

Step 5 - Send Shipment and Shipment Acknowledgement Overview of All Methods/Options

DistyDistyAllegroAllegro

ResellerReseller EndCust

EndCust

e-SupportPackShipmentAcknowledgement

e-SupportPack Shipment Acknowledgement via Email (1/1)

e-SupportPack Shipment (1/1,1/2)(triggered by disty: 2/1,2/2)

e-SupportPack Shipment Notification via Email (1/1, 2/1)

e-SupportPack Shipment download (1/1, 2/1) Pull by end customer (PDF Format)

HP Support Admin

HP Support Admin

StatusInfo

(1/2)

e-SupportPack Shipment Physical (1/2, 2/2, 2/3)

Method/Option

1/1: HP automatically sends the e-SP shipment via UPS to e.c.

1/2: HP automatically sends the e-SP shipment via UPS to reseller

2/1: Distributor emails the e-SP shipment via UPS directly to e.c.

2/2: Distributor emails the e-SP shipment via UPS directly to reseller

2/3: Distributor physically prints the e-SP shipment & sends to reseller

e-SupportPack Shipment Physical ( 2/3)

Access Website, select order,email or print the shipment (2/1,2/2,2/3)


Allegro Project

Step 5 - Send Shipment and Shipment Acknowledgement Method 1: Via e-mail to the Reseller or End Customer

Option 1: HP Automatically sends e-SupportPack shipment to the end customer


e-SupportPack Shipment e-SupportPack Shipment Notification via email

e-SupportPack Shipment Acknowledgment via Email

e-SupportPackShipmentAcknowledgment

e-SupportPack Shipment downloadPull by end customer (PDF Format)

HPSupportAdmin

Status Info


Allegro Project

Step 5 - Send Shipment and Shipment Acknowledgement Method 1: Via e-mail to the Reseller or End Customer

Option 2: HP Automatically sends e-SupportPack shipment to the reseller


e-SupportPack Shipment

e-SupportPack Shipment Notification via email


e-SupportPack Shipment downloadPull by Reseller (PDF Format)

e-SupportPack Shipment Physical

HPSupportAdmin

Status Info


Allegro Project

Option 1: Distributor e-mails the shipment via UPS directly to the end customer

DistyAllegroReseller End

Cust

e-SupportPack Shipment(triggered by disty)



e-SupportPack Shipment downloadPull by end customer (PDF Format)

HPSupportAdmin

Status Info

Access Website, select order,Enter email address for shipment

Step 5 - Method 2:Distributor directly controls how the e-SupportPack Shipment issent


Allegro Project


Option 2: Distributor e-mails the shipment via UPS directly to the reseller

DistyAllegroEndCust

e-SupportPack Shipment(triggered by disty)


HPSupportAdmin

Status Info

Access Website, select order,Enter email address for shipment

Reseller


e-SupportPack Shipment downloadPull by Reseller (PDF Format)

e-SupportPack Shipment Physical


Allegro Project


Option 3: Distributor Physically prints the e-SupportPack shipment and sends to the Reseller

DistyAllegro


HPSupportAdmin

Status Info

Access Website, select order,Physically print the shipment

Resellere-SupportPack Shipment Physical

EndCuste-SupportPack

Shipment Physical

Distributor can Print and drop shipe-SupportPack Shipment with HW


Allegro Project

Step 6: HP sends order to OMS system for invoicing

Note:• Price Verified at time of entry into OMS (CPL - PA)

AllegroAllegroOMSOMS DailyOrders DistyDisty

Invoice

ASOCASOCDailyOrders

HP Product File /Purchase Agreements

HP Product File /Purchase Agreements

e-SupportPack PricesDisty's Purchase Agreement Discounts


Allegro Project

Step 7: Registration of e-SupportPacks

e-SupportPackRegistration

Website

e-SupportPackRegistration

Website

PAKPAK

Order Ref, Order Date,Keys/Reg Info, Groupingsvia screen or file upload

T&Cs, Service Desc, Proof of Service,

Complete Reg Info

Daily RegReport

HP SupportAdmin

HP SupportAdmin

EndCust

EndCust

Company Confidentialftflow.ppt;November 11 '981 Allegro Project Phase 1: (File Transfer & Web...

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