i

Community Partner Toolkit

ii

1

The UC Berkeley Public Service Center offers this toolkit as a resource to guide partners through the process of connecting qirh students and faculty for projects that serve the public good: direct service, research, policy and politics, and activism. As the hub for social action at UC Berkeley, the Center collaborates with partners to offer safe, high quality service opportunities that provide students with a positive learning experience through supervision and training. We do not refer students to for-profit organizations or clerical positions.

The toolkit is organized in the following sections for ease of reference:

Who we are, what we offer, how to connect with us and the wider Berkeley campus

Getting Started How Organizations Can Recruit UCB Student Volunteers, Interns, Advocates, and Researchers

How to engage with PSC programs, students and faculty Crafting a “Blurb" to Attract Student Participants Where to Post your Blurb (Recruit Volunteers/Interns) Tips for Promoting your Internship at UC Berkeley How to Engage UC Berkeley Graduate Students Engaged Scholarship: Community Partners Working with Academia

How to successfully partner with students and faculty Best Practices: Supervising UC Berkeley Students Offering Academic Credit through Your Organization How to Help Students Reflect on their Service

Additional resources and staff contacts Additional Resources on the Public Service Center Website Other Public Service Center Resources Center Staff Contact Information

Table of Contents

iii

iiiiv

2

3

Getting Started

Determine your goals. How can the Center help to amplify your organization’s successes and/or provide it with resources to better serve your stakeholders?

Do you need people, resources, or funding to meet your goals?We offer tips on recruiting individual UC Berkeley students for your service opportunity, including how to market/post your events to our on-line database, connect with Center sponsored student groups, and funding opportunities.

Define the length of partnership you envision. Do you need volunteers for a one-time event? Interns to serve continuously for three months in spring, fall, or summer? Would you like a semester partnership with a faculty-taught course? Are you looking for a multi-year commitment through an academic department?

Decide on skill set needed in participants.Do you want to find faculty to assist you with a research project? Graduate students to analyze a pressing question or summarize best practices? Education minors to assist with a tutoring program?

What will you offer in return?To recruit students from all income backgrounds try to offer a stipend or hourly wage for students (you can establish yourself as a work-study site).

Explore programs and opportunities at UC Berkeley.We strongly encourage schools and organizations to engage with student-led organizations or “clubs” that already exist. Take some time to look through our website for the many ways UC Berkeley is engaging with the wider community.

The University of California, Berkeley's Public Service Center (PSC), founded as the Community Projects Office in 1967 and formerly known as Cal Corps, supports students and faculty in applying their passion, skills and knowledge to serve the greater public good.

The PSC is a focal point for engaging the university and community in reciprocal partnerships that amplify social justice efforts, build student leadership, and enable students and alumni to explore lifelong commitments to public service.

The Center supports 200 student leaders and the work of 5000 students, 250 community-based organizations, and dozens of faculty members who integrate community-based learning into their teaching.

4

PSC Internship Program Opportunities

Direct Service Interns (formerly Bonner Leaders)Direct Service Interns – formerly known as Bonner Leaders – work within community based organizations to recruit volunteers, organize educational trainings with reflection, and coordinate service program activities. Community sites pay a sliding scale fee based on organizational budget to help the Public Service Center cover the costs of program administration and intensive training. Applications are available in December for the following academic year.

Contact Mike at bishop@berkeley.edu, 501.642.7811

Interns for East Bay Government Agencies The Public Service Center oversees a local internship program, Cal in Local Government (CLG) which selects and prepares approximately 20 Cal students to intern in government offices at the city or county level. Internship sites must provide substantive, policy-oriented projects that will have a long-term impact on the community. CLG student interns serve from September through May, and sites pay a sliding scale fee based on organizational budget.

Contact Muttika Chaturabul at mootix87@berkeley.edu, 510.642.5429

Community Organizing Interns through East Bay Community BuildersEast Bay Community Builders interns assist grassroots organizations with their grassroots campaigns to build power I local communities. Students from DSI, CLG, and EBCB come together to discuss movement building across ways of making change. Community sites pay a sliding scale fee based on organizational budget. Applications are available in December for the following academic year.

Contact Fela Thomas at fthomas@berkeley.edu

Chan Fellows for East Bay OrganizationsThe Public Service Center administers a fellowship program that places advanced-level college students from China in 32 hour/week internships with Bay Area nonprofit organizations from August through December. All Fellows are fluent in English and Cantonese or Mandarin and receive training in nonprofit administration and local social justice issues. Organizations that work with the Asian American community are given preference.

Contact Sunshine Oey at sunshine_oey@berkeley.edu, 510.642.5753

Outside the Bay: Cal in the Capital, Alt Internships (Magnolia Project and Urban Pathways Project)The Public Service Center places students in summer internships through Cal in the Capital (Washington DC) and Alternative Summer Internships (Los Angeles, New Orleans). Students seek out their own internships sites including by searching the Career Center Callisto site. Organizations seeking summer interns should post their position to the Callisto site by January for the upcoming summer.

For posting specifics contact Mike Bishop at bishop@berkeley.edu

Literacy Tutors through BUILDThe Public Service Center places UCB students with schools to work as literacy tutors for K-8 youth. Tutors work 5-10 hours a week for the year, and are paid $12.50/hour through the federal work study program. Sites pay $500 per tutor to help the Public Service Center cover administration, training, and recruitment. Applications are available in January. We are currently not seeking additional partners for this program.

To be placed on a waiting list please contact Carrie Donovan at carriedonovan@berkeley.edu, 510.642.5429

From the program staff you should receive the following:Please ask for any of this if you are not provided it in advance.

Required forms and paperwork and calendar of major events for the year Links to the other program partner organizations Listing of past placements for students "Roles and Responsibilities" of Partner/Public Service Center How to minimize risk for your students What you can do to engage with PSC programs and students and faculty

5

Both as a Center and as a campus we value making off-campus social action opportunities available to students from all backgrounds and abilities.

Please note that service in partnership with the UC Berkeley campus must include options accessible to students with disabilities. The Disabled Students Program is available to help resolve any challenges involving students with disabilities, including issues related to off-campus activities and wheelchair access.

We also encourage you to be clear in your student recruitment efforts if your opportunities are open to undocumented students. Many students will “opt-out” of these opportunities if you do not make clear that they are open to them.

6

Crafting a “Blurb" to Attract Student Participants

The recruitment pitch or “blurb” is one of the most important tools in attracting a student. A strong blurb not only will “speak” to students but save you time in the long run. Here are some important things to consider when creating blurb to attract UC Berkeley students:

Concise + Specific

Your blurb should be no longer than 100 words or 3 sentences-- students will not read a paragraph of text at first glance.

Time frameWhat is the time commitment and days/times of day you need students? Be specific so they can compare their class schedule to what you are offering.

BenefitsIs the position paid (hourly or stipended) or unpaid? Do you offer units? Real-world experience? An opportunity to make a difference in the community?

Be creativeCommunicate an accurate overview of the work involved and what sets this apart from the thousands of opportunities students see.

Website + Contact

InformationYour blurb is designed to catch the attention of students: you can send a longer description once students have contacted you (usually by email) and explored your website.

Recruiting Berkeley Students To Serve The Public Good

7

East Bay Community Builders (EBCB) trains students in what it means to be an organizer while addressing the needs of communities in the East Bay. The program fuses theory with hands-on experience by placing students in internships working on a variety of campaigns and issue areas such as: youth, environment, immigrant and women’s rights, LGBT communities, working poor, and more.

On the website, you will also find a description of Fall 2015 internships available including the organizations and campaigns interns can work on.

Application: http://publicservice.berkeley.edu/ebcb Questions: communitybuilders@berkeley.edu

Where to post your blurb (Recruit Volunteers/Interns)

With a small professional staff team (and given the culture at Cal) the Center relies on students to lead or drive the development of many campus-based programs. Even with this model, we find it extremely difficult, if not impossible to meet the requests of every agency that contacts us.

And because UC Berkeley is such a large campus and many of our students live in non-campus housing, the Center relies on technology to reach potential volunteers and interns. While we do post opportunities in the Cal residence halls, to broadcast an event or a call for volunteers we suggest that you:

Through the VolunteerMatch portal the Center is able to provide easy, searchable access to students to over 400 community partners. Post your opportunity on the Center portion of the website; see below for directions on how to do this.

Send the Center your blurb to include in its seasonal list of short-term projects.

Our student leaders highlight short-term and one-time service projects to members of Cal fraternities and sororities (“Cal Greeks”) and students living in the residence halls. These projects are an excellent way to introduce potential volunteers to your organization so that they might make a longer commitment.

By their third year most Cal students have declared their major field of study and have been assigned an adviser. These staff members distribute fellowship, leadership, and service opportunities to their students. We suggest that you be selective and target advisers in the fields/disciplines where you are most likely to find students with an interest in the volunteer opportunities offered by your organization. You can find a list of academic advisors within the College of Letters and Sciences.

For education-related service opportunities send an email to the staff coordinator within the popular Education Minor to promote education related service opportunities. See below for more details.

East Bay Community Builders Internship Program Accepting Student Applications for Spring 2016Interested in grassroots community organizing?Want to gain experience working on pressing social justice issues on the ground in the East Bay?

Application deadline: January 25, 2016

Sample Blurb

8

Tips for crafting your internship

Take the internship experience seriously as a learning opportunity for both the students and themselves

Communicate consistently with students, partners, and faculty

Are committed to work through challenging issues as they arise

Know and understand the internship/course requirements

Provide an organizational context to interns

Share background history of issues the organization focuses on

Have infrastructure such as a work station (desk, computer) where the student can work

Here are some important points to keep in mind when seeking interns on the Berkeley campus.Developed from conversations with students and faculty members.

Communicate impact: how the intern’s day-to-day is contributing to the larger goals of the organization

Share expectations and requirements prior to starting, including a formal role/position description

Are flexible with hours given academic breaks, finals, etc.

Provide growth/leadership opportunities, and showapplicability of experience/projects to future goals

Model open communication (from supervisors): an initial conversation about project goals and student learning goals, as well as open avenue of constructive criticism

Give an orientation to the organization: (see section on “Best Practices: Supervising UC Berkeley Students”)

Students seek internship partners who Faculty seek partners who

9

How to Engage UC Berkeley Graduate StudentsOver 10,000 graduate students enroll each year at one of UC Berkeley’s 125 professional programs; many graduate programs require students to engage in discipline-specific internships which are called “consulting”, “field studies”, etc. while the host site might be referred to as a “clinical site” or “preceptor”. Outside of their required internships graduate students typically have very little time to engage in non-paid, non-credit field experience, and for this reason we encourage you to try to recruit graduate student interns through one of these formal programs. Timelines vary by program.

School of Social WelfareThe UC Berkeley School of Social Welfare is creating a new generation of social workers, scholars, advocates and policy-makers dedicated to serving the most vulnerable members of society in part through student field experiences.

http://socialwelfare.berkeley.edu/become-field-agency-instructorSandra Alexander, Field Work Assistant: swfield@berkeley.edu

Graduate School of EducationThe Graduate School of Education offers both credentials for working in California public schools and advanced degrees in education.

http://gse.berkeley.edu/ed-97197-faqs-agencies-0Click on “Guidelines for Participating Agencies”, a 9-page document on how to partner with the GSEStaff Coordinator, Field Studies Program (ED 97/197): ed97_197@berkeley.edu

School of Public HealthStudents in the 2-year MPH program are required to complete a summer internship (480 hours full-time for 12 weeks) in the summer following their first year of classes. The Center for Public Health Practice collaborates with academic, practice and community partners to provide services appropriate to the needs of its key constituents.

http://sph.berkeley.edu/cphp/internships/preceptor.phpOrganizations can post volunteer opps at https://ucalhealth-csm.symplicity.com/employers/Ruthann M. Haffke, Career Services Manager: haffke@berkeley.edu

Haas School of Business-Center for Nonprofit LeadershipBerkeley Board Fellows: Each year, 40+ select organizations host 65 Board Fellows who collectively contribute more than 8,400 hours of service.Social Sector Solutions: In each course, 10 organizations serve as clients to student teams and benefit from more than 900 hours of consultant work.Internships: Almost 20 students per year are supported by Haas for Students and special summer projects.

nonprofit.haas.berkeley.edu

Graduate School of Information (I-School) Summer InternsEach summer, first year I-School graduate students work in internships to learn more about work practices in the field of information management and systems. They can receive grants of up to $6000 from the I-School.

http://www.ischool.berkeley.edu/programs/masters/summerinternship Student Affairs and Career Services Coordinator Mariel Honigman, mariel_honigman@ischool

Berkeley Law Student-Initiatied Legal Service Projects (SLPS) SLPS are pro bono projects founded and operated by Berkeley Law students. With training and supervision provided by the SLPS and local attorneys, students gain the benefit of practical experience to inform their academic coursework. Contact the SLPS coordinator at slpscoordinator@gmail.com

Institute of Urban and Regional Development (IURD)IURD serves as a platform for students, faculty, and visiting scholars to investigate and help shape the processes and outcomes of dynamic growth and change of communities, throughout the world.

Center for Community Innovation: http://communityinnovation.berkeley.edu/, cci@berkeley.edu, and Center for Cities and Schools: http://citiesandschools.berkeley.eduJeff Vincent, Deputy Director, for information: jvincent@berkeley.edu

Goldman School of Public Policy (GSPP) Introduction to Policy Analysis (IPA)Each spring, policy consulting services are offered pro-bono to public sector agencies, and non-governmental organizations through Introduction to Policy Analysis (IPA, first year graduate students) and Advanced Policy Analysis (APA, second year graduate students) Projects

Cecille Cabacungan, Director of Career & Alumni Services, cecille@berkeley.edu

10

Engaged Scholarship: Working with faculty and emerging scholars

Public Service Center staff can assist you in connecting with faculty who are interested in teaching community-based courses or working on community-based research projects. Potential projects include direct service, research (e.g. oral histories or policy briefs), and many others.

Please contact: Suzan Akin | suzanakin@berkeley.edu | 510.643.0307

A few tips:

Look for faculty bios with research and life experience in line with your organization

Start well in advance and maintain regular communication with faculty

Explore professor’s course (learning) outcomes usually found in the syllabus

Develop intern projects by starting with a “brain dump” of your task list (i.e. what your organization needs, what you have to do on Monday back at the office, what you’ve always wished your organization could do, etc.)

Convert this “brain dump” into semester-sized/bite-sized projects. Think about multi-semester projects that one student could pass on to the next.

Create timelines and bench marks with students.

Ask for student’s academic schedule – campus holidays, spring break, finals, etc.

Discuss who “owns” the final product(i.e. a research paper, the data, a documentary)

Discuss how you want the information/data to be used and communicated

See alsoHandbook for Designing Community-Based CoursesA guide to developing community-based courses created by the Public Service Center and geared towards the UC Berkeley campus.

Experiential Learning GuidelinesUC Berkeley’s campus guidelines for credit-bearing experiential learning activities

11

12

Best Practices: Supervising UC Berkeley Students

Offer an in-depth, half-day orientation to your site, including sharing Vision, mission and values of the organization

Work rules and office policies and procedures including dress code if applicable

Position description and expectations

Detailed work plan for first month

How tasks and projects will be identified and shared

Schedule and standing meetings

Tour of the organization, including introducing your student to all other staff

Location where the student leader will work and store projects

Review risk management procedures—including sexual harassment policies—and have the volunteer complete a waiver

Complete and review an “individual learning agreement”

Learn more about your student, their career aspirations and personal goals and interests

Establish SMART (specific – measurable – actionable – realistic – time-sensitive) goals for semester

Develop a training plan including meetings with key staff people, stakeholders or collaborators for any major duties or projects

Share important dates of your organization

Establish a system for signing timesheets (if applicable)

Check in more frequently when student starts placement – as least weekly in person check-ins

Share with your participants your story, your reason for doing the work that you do

At the end of each semester share formal, written performance evaluation with the student;

Help your student disengage in a healthy way: celebrate her time with your org at a staff meeting; coach her to gather contacts of co-workers; suggest that she create a portfolio of her accomplishments; stay in touch through LinkedIn

13

Offering Work-study Pay and Academic Credit through Your Organization

Federal Work-study (FWS, Paid) Service

The Center encourages off-campus nonprofit organizations, government offices, and schools to provide stipends or work-study wages to students so that students from all income backgrounds can serve. The incentive to hire work-study students is the hourly-wage subsidy the Federal Work-Study Program provides. This works out to be either a net 50%-50% for UC, nonprofit, or government organizations. The Berkeley Financial Aid website has information on how to set up your organization as a FWS site: http://financialaid.berkeley.edu/work-study-information-prospective-employers

Academic Credit through Field StudiesAcademic credit is not granted for the volunteer hours, but for the educational component of the service experience.

Independent of any of the programs listed here, you can offer academic credit if students are willing to put in the effort through a department.

To obtain academic credit for an academic year internship/volunteer position, you need to ask the student to contact the appropriate academic department to make the necessary arrangements.You may be able to arrange credit through a special studies course (with numbers such as 97, 98, 99, 197, 198, 199) which includes field work components, especially courses in the 197 series. These courses are listed in the General Catalog by each academic department which offers them.

Department of Ethnic StudiesDewey St. Germaine: deweystg@berkeley.edu | http://ethnicstudies.berkeley.edu

Undergraduate students from the Department of Ethnic Studies majoring in Asian American Studies, Chicano Studies, Ethnic Studies, or Native American Studies are required to do a minimum of 180 hours of community service as part of their graduation requirements for their respective major.

Education MinorStaff Coordinator, Field Studies Program (ED 97/197): ed97_197@berkeley.eduhttp://gse.berkeley.edu/ed-97197-faqs-agencies-0

Many community-based organizations offer units to their volunteers through the Eduacation Minor.You can provide units through the school of education (referred to as “97/197 field units”) to students who are serving your agency.

Creating an educational experience should include a variety of reflection and academic opportunities.

14

How to help students reflect on their serviceTaking the time to reflect with your student volunteers is essential to the Center’s educational and service model—and a great retention strategy. In good service programs, reflection is well-organized, intentional, and continuous. Through reflection, students:

Reflection typically happens after a service experience or activity. Ideally, the reflection time takes place immediately after the service activity, within a day if possible.

An effective reflection activity should: Be directly linked and appropriate to the project or the experience

Be varied for different learning styles

Dispel stereotypes, address negative experiences, increase appreciation for the community, increase commitment to service

Effective reflection activities should: Have an open-minded and flexible facilitator

Be interactive

Ensure that all participants have an equal opportunity to become involved

Reflection activities are not about satisfaction, but instead should push students to challenge their assumptions and make specific connections between what they believe and what they have done.

15

Additional resources on the Public Service Center website

Community Partner Webpage Academic CalendarThe Academic Calendar is useful when planning community events or large days of service. Keep in mind “mid-term exams” run October-November and March-April. The semesters end with finals in mid-December and May.

Volunteer Recruitment - 2 Page Overview (PDF)There are many ways to work with UC Berkeley students and volunteering expands beyond tutoring and mentoring. Undergraduate and graduate students can serve in AmeriCorps programs such as our Bonner Leaders program, or as non-profit board members, or policy interns.

Timesheet SampleA useful template to track your participants’ time with you.

Volunteer Recognition and RetentionThrough an effective orientation, appropriate risk management and continuous recognition, you provide a welcoming, affirming and safe environment for the volunteer to excel and grow. See pages 54 and 55 of our Public Service Toolkit for more details.

Working with the Millennial GenerationHow is this generation different when it comes to goal setting, multi-tasking, and receiving feedback?

Posting opportunities through the center’s volunteer opportunities database (VolunteerMatch)

The Public Service Center Volunteer Opportunities Databasehttp://publicservice.volunteermatch.org

Provides Berkeley students with information on Bay Area non-profit organizations seeking volunteers.

The Center does not guarantee you will receive volunteers, but the database is an excellent opportunity to begin promoting your organization and its volunteer opportunities. In addition, organizations listed on our database will be highlighted in the Center’s monthly e-newsletter sent to more than 5,000 students, staff, and faculty. To be listed, go to http://volunteermatch.org and click on “Register your non-profit”, thenfollow the 5 steps to register your organization.Send an email to the Center at publicservice@berkeley.edu once your registration is confirmed.

Once registered you will receive important updates from the Public Service Center about campus recruitment opportunities, as well as other services the Public Service Center offers to non-profits. Please note that by registering with VolunteerMatch, your opportunities will be viewed by the general public as well as by UCB students.

16

Other ResourcesUC Berkeley Chancellor's Community Partnership Fund supports projects and programs that establish, extend and strengthen collaborative partnerships between UC Berkeley and the wider Berkeley community. The Fund seeks to enhance the quality of life for people who live and work in Berkeley by providing grant funding to neighborhood improvement projects and community service programs that link the university's energy and resources with those of the community. http://office.chancellor.berkeley.edu/gcr/ccpf.shtml

Mini-grants for Student Service Organizations if your organization already has Berkeley students volunteering with you, the students should register as a student group on campus. Student groups performing ongoing direct service in a local community can apply for Public Service Center sponsorship which provides training, advising, and mini-grants to support their project. Interested student groups should visit Public Service Center’s office at 102 Sproul Hall for more information or contact Rajelin Escondo rescondo@berkeley.edu, 510.643.0307

Additional Resources at Berkeley List of student associations and clubs – https://callink.berkeley.edu/Organizations

Other Berkeley offices that offer opportunities in student leadership and experiential and community- based learning:

Gender Equity Resource Center Multicultural Student Development

Advertise with the Career Center – If your organization is hiring for a full or part-time paid position, you can advertise the details with the UCB Career Center. Visit http://career.berkeley.edu for information on posting jobs and internships, to view the Career Fair calendar, and for additional campus recruitment opportunities.

Recruit for student interns– Register your internship opportunity with http://internships.berkeley.edu

Recruit Board Members: Founded by Haas MBA students in 2003, Berkeley Board Fellows is a nine month (October – May) experiential learning program that places Haas MBA as well as Goldman Public Policy and Public Health graduate students as non-voting members on Bay Area

nonprofit boards of directors. http://bit.ly/boardfellows

17

Public Service Center contact information

For full contact information see our staff bios at http://publicservice.berkeley.edu/staff

Suzan Akin |Faculty & Graduate Student Programs Managersuzanakin@berkeley.edu, 510-643-0307

Faculty and graduate student engagement How to do outreach

Mike Bishop | Assistant Directorbishop@berkeley.edu, 510-642-7811

Direct Service Internship program Alumni Community partnerships

Muttika Chaturabul | Government and Civil Society Programs Managermootix87@berkeley.edu, 510-642-5429

Cal in Local Government VITA Cal in the Capital

Fela Thomas |Student Leadership Program Managerfthomas@berkeley.edu, 510-643-0307

East Bay Community Builders Serving as campus speaker/workshop presenter

Rajelin Escondo | Student Groups Service Coordinatorrescondo@berkeley.edu, 510-643-0303

Engaging student organizations Posting to VolunteerMatch,

Public Service Calendar, and E-newsletter

Carrie Donovan | K-14 Programs Managercarriedonovan@berkeley.edu, 510-642-5753

BUILD program K-14 youth programming

Jose Martinez | BUILD Equity Fellowjose_martinez@berkeley.edu, 510-642-6772

Rosa Ortega | BUILD Coordinatorrosal.ortega@berkeley.edu, 510-642-6772

Mong Vang | Operations Managermongvang@berkeley.edu, 510-642-1081

Sunshine Oey | Immersion Experiences Program Managersunshine_oey@berkeley.edu, 510-642-5753

Bay Area and statewide weeklong immersion trips Summer internships

Visit us any Monday from 12-1pm for drop-in brown bag lunches!

Sandra Bass | Director sandrab@berkeley.edu 510.643.0326

Campuswide engagement Strategic partnerships

18

ACTCONNECT COMMIT