Communications capabilities cap

CITIZENS COMMUNICATIONS CAPABILITIES IN INFORMATION SOCIETY

10.11.2005

(?)

January 14, 2011

Internal/Relation/Identifier/Version

2

PREREQUISITES OF VIABLE INFORMATION SOCIETY

• The progress of the Finnish Information Society has stopped and according to the latest indicators we have started to lag behind the Nordic countries

• The reason is that we all do not have adequate communications capabilities

• Which is the reason that we cannot improve our ways of working, the ICT technology does not help our everyday work nor we can apply it creatively from our own premises

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3

Communications capabilities

AccessEquipement and network

Motivation


Skill

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4


Access Skill

Motivation

Access

Skill

Motivation

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5

M

M

S

S

S

M

M

M

L

OM

Cannot interpete messages

LO

MThere is no

motivation to belong to the

community

A= access S = skill M = motivation

Communication in a community

L

O

M

No compatible access

A

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6

How could we improve communication capabilities

• We understand the situation better when we look at the deficits in the communication capabilities

• So far we have only looked at the number of accesses but the bottle neck may be in skills and motivation

• The means to tackle deficits may be either at the individual level by dealing skill, motivation or access or at the communal level to be dealt with common actions

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7

Deficit of access

def

icit

Easy to acquire(citizen)

InformationExperience

Difficult to acquire

(view point of the community)

Availability of understandable information

Shops

Network access point

Technical support persons

Pricing

Information security

Updating (digistress)

National politics

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8

Deficit of skills

Lac

k of

ski

lls

Skilful citizen

Easy to useManuals and other material available and understandableTraining possibilities available Support persons (tax deductible)Well trained staff in the access network points

Persistence,information and experience

Difficulty to use

(Community)

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9

Deficit of motivation

mot

ivat

ion

Active citizen

Stagnation (Community )

National programs (information society, citizens participation etc. campaigns, )

Ethical Ombudsman

Visions (future workshops)

Examples and best practices (communication camps)

Stories

benefits

possibility for self-expression

”must”/”survival”

The adaptation of the use of the ICT technology

Group Community The users of ICT

The view point of the use of ICT

Communication culture

Agreed ways of working

Unique action

Individual

rational

adaptive

social

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Visio,käsitys hyvästä elämästäja halutusta tulevaisuudesta

Tavoite

Ymmärrysvalintavaihtoehdoista

Kes

ku

stel

ut

vuor

ovai

ku

tus

Päätöksenteko

Nykyt

ilan

iden

tifioi

nti

PalauteToteutus, toiminta

Communications capabilities cap

Technology

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