Communication:what, when and why?

Isabel Costello, Student Voice Coordinator (Course Reps & Quality)

Aims of the sessionEquip ourselves with the skills to be an effective Course Rep

How?• Identifying the way different groups

communicate• Identifying the different tools we can use to communicate• Deciding how we will communicate as

a team• Anticipating problems

Icebreaker

Creating a communication map

On a post-it note answer the following:• Who will you communicate with from the

University?• Who will you communicate with from the

Students’ Union?• What different types of student will you

communicate with?• What methods of communication will you use?

Creating a communication mapFeedback your ideas, and add more in!

Creating a communication mapUsing your post-its & string, work together to make a communication map to represent the communication channels

Creating a communication map

University is a complex organisation

We can help you navigate it!

We are a resource…so use us.

Time for a pep talk…

https://www.youtube.com/watch?v=l-gQLqv9f4o

What does good communication look like?

Think about good examples of communication (friends, lecturers & public figures):

What is the key to effective communication?

How can we inspire people to get involved?

What are our top 5 communication trips?

Challenges and boundaries

In pairs think about:

What challenges will you face?

What are your boundaries?

How do you want to communicate with the Students’ Union?