Communication
-
Upload
draizelle-sexon -
Category
Education
-
view
1.344 -
download
0
description
Transcript of Communication
![Page 1: Communication](https://reader035.fdocuments.net/reader035/viewer/2022070304/54bea9c94a7959fb7c8b4578/html5/thumbnails/1.jpg)
COMMUNICATION
ENGLISH 103Lecture 1
![Page 2: Communication](https://reader035.fdocuments.net/reader035/viewer/2022070304/54bea9c94a7959fb7c8b4578/html5/thumbnails/2.jpg)
“No man is an
island…”
![Page 3: Communication](https://reader035.fdocuments.net/reader035/viewer/2022070304/54bea9c94a7959fb7c8b4578/html5/thumbnails/3.jpg)
![Page 4: Communication](https://reader035.fdocuments.net/reader035/viewer/2022070304/54bea9c94a7959fb7c8b4578/html5/thumbnails/4.jpg)
COMMUNICATION
• Late 14c , from Old French “comunicacion”
• From Latin “communicationem” • From Latin “communicare” which means
to share, to divide out , communicate, impart, inform, join, unite, participate in
• From Latin “communis” which means common
![Page 5: Communication](https://reader035.fdocuments.net/reader035/viewer/2022070304/54bea9c94a7959fb7c8b4578/html5/thumbnails/5.jpg)
COMMUNICATION• Transmission of thoughts from one mind
to another• An essential function of civilization• Process of mutual interaction of people
through sensory stimuli – anything that brings about a response in the nervous system, the sensory system or the feelings of a person
![Page 6: Communication](https://reader035.fdocuments.net/reader035/viewer/2022070304/54bea9c94a7959fb7c8b4578/html5/thumbnails/6.jpg)
ORAL COMMUNICATION
• Sound representation of a language• Consists of the speaking and
listening processes
![Page 7: Communication](https://reader035.fdocuments.net/reader035/viewer/2022070304/54bea9c94a7959fb7c8b4578/html5/thumbnails/7.jpg)
LANGUAGE• Man’s most effective medium of
communication• Allows people to communicate
their ideas
![Page 8: Communication](https://reader035.fdocuments.net/reader035/viewer/2022070304/54bea9c94a7959fb7c8b4578/html5/thumbnails/8.jpg)
PROCESS OF ORAL COMMUNICATION
![Page 9: Communication](https://reader035.fdocuments.net/reader035/viewer/2022070304/54bea9c94a7959fb7c8b4578/html5/thumbnails/9.jpg)
ELEMENTS OF COMMUNICATION
• Sender• message• Receiver• feedback
![Page 10: Communication](https://reader035.fdocuments.net/reader035/viewer/2022070304/54bea9c94a7959fb7c8b4578/html5/thumbnails/10.jpg)
PROBLEMS RELATED TO COMMUNICATION
![Page 11: Communication](https://reader035.fdocuments.net/reader035/viewer/2022070304/54bea9c94a7959fb7c8b4578/html5/thumbnails/11.jpg)
Wrong words
![Page 12: Communication](https://reader035.fdocuments.net/reader035/viewer/2022070304/54bea9c94a7959fb7c8b4578/html5/thumbnails/12.jpg)
![Page 13: Communication](https://reader035.fdocuments.net/reader035/viewer/2022070304/54bea9c94a7959fb7c8b4578/html5/thumbnails/13.jpg)
BAD Interpersonal relationships
![Page 14: Communication](https://reader035.fdocuments.net/reader035/viewer/2022070304/54bea9c94a7959fb7c8b4578/html5/thumbnails/14.jpg)
LOW Self-esteem
![Page 15: Communication](https://reader035.fdocuments.net/reader035/viewer/2022070304/54bea9c94a7959fb7c8b4578/html5/thumbnails/15.jpg)
Misconception of messages
![Page 16: Communication](https://reader035.fdocuments.net/reader035/viewer/2022070304/54bea9c94a7959fb7c8b4578/html5/thumbnails/16.jpg)
Loss of words
![Page 17: Communication](https://reader035.fdocuments.net/reader035/viewer/2022070304/54bea9c94a7959fb7c8b4578/html5/thumbnails/17.jpg)
Limited ideas
![Page 18: Communication](https://reader035.fdocuments.net/reader035/viewer/2022070304/54bea9c94a7959fb7c8b4578/html5/thumbnails/18.jpg)
![Page 19: Communication](https://reader035.fdocuments.net/reader035/viewer/2022070304/54bea9c94a7959fb7c8b4578/html5/thumbnails/19.jpg)
Family problems
![Page 20: Communication](https://reader035.fdocuments.net/reader035/viewer/2022070304/54bea9c94a7959fb7c8b4578/html5/thumbnails/20.jpg)
Analysis of issues
![Page 21: Communication](https://reader035.fdocuments.net/reader035/viewer/2022070304/54bea9c94a7959fb7c8b4578/html5/thumbnails/21.jpg)
Angry “Boss”
![Page 22: Communication](https://reader035.fdocuments.net/reader035/viewer/2022070304/54bea9c94a7959fb7c8b4578/html5/thumbnails/22.jpg)
Professional failure
![Page 23: Communication](https://reader035.fdocuments.net/reader035/viewer/2022070304/54bea9c94a7959fb7c8b4578/html5/thumbnails/23.jpg)
The Seven C’sOf
EffectiveCommunic
ation
![Page 24: Communication](https://reader035.fdocuments.net/reader035/viewer/2022070304/54bea9c94a7959fb7c8b4578/html5/thumbnails/24.jpg)
Correctness
Clarity
Conciseness
CompletenessConsideration
Concreteness
Courtesy
![Page 25: Communication](https://reader035.fdocuments.net/reader035/viewer/2022070304/54bea9c94a7959fb7c8b4578/html5/thumbnails/25.jpg)
1. CorrectnessUse the right level of languageCorrect use of grammar, spelling and
punctuationAccuracy in stating facts and figures
Correctness in message helps in building confidence.
![Page 26: Communication](https://reader035.fdocuments.net/reader035/viewer/2022070304/54bea9c94a7959fb7c8b4578/html5/thumbnails/26.jpg)
2. Claritydemands the use of simple language and
easy sentence structure in composing the message
Clarity makes comprehension easier.
![Page 27: Communication](https://reader035.fdocuments.net/reader035/viewer/2022070304/54bea9c94a7959fb7c8b4578/html5/thumbnails/27.jpg)
3. Concisenesssaves time of both the sender and the
receivercan be achieved by avoiding wordy
expressions and repetitionUsing brief and to the point sentences
Conciseness saves time.
![Page 28: Communication](https://reader035.fdocuments.net/reader035/viewer/2022070304/54bea9c94a7959fb7c8b4578/html5/thumbnails/28.jpg)
WORDY CONCISEDue to the fact that because
In due course soon
At this time now
Few in number few
On a weekly basis weekly
In spite of the fact that although
Until such time as until
Meet together meet
![Page 29: Communication](https://reader035.fdocuments.net/reader035/viewer/2022070304/54bea9c94a7959fb7c8b4578/html5/thumbnails/29.jpg)
4. CompletenessThe message must bear all the necessary
information to bring the response you desire.
answer all the questions go for extra details if needed
Completeness brings the desired response.
![Page 30: Communication](https://reader035.fdocuments.net/reader035/viewer/2022070304/54bea9c94a7959fb7c8b4578/html5/thumbnails/30.jpg)
5. Considerationdemands to put oneself in the place of
receiver while composing a messageemphasizes positive pleasant facts, visualizing
reader’s problems, desires, emotions and his response
Consideration means understanding of human nature.
![Page 31: Communication](https://reader035.fdocuments.net/reader035/viewer/2022070304/54bea9c94a7959fb7c8b4578/html5/thumbnails/31.jpg)
NEGATIVE EMOTION/
EXPRESSION
TRANSFORMS INTO
Anxious A little concerned
Confused curious
Destroyed Set back
Stressed busy
Lost searching
![Page 32: Communication](https://reader035.fdocuments.net/reader035/viewer/2022070304/54bea9c94a7959fb7c8b4578/html5/thumbnails/32.jpg)
NEGATIVE EMOTION/
EXPRESSION
TRANSFORMS INTO
I hate I prefer
Insulted misunderstood
Painful uncomfortable
Disgusted surprised
Failure learning
![Page 33: Communication](https://reader035.fdocuments.net/reader035/viewer/2022070304/54bea9c94a7959fb7c8b4578/html5/thumbnails/33.jpg)
GOOD WORD GREAT WORD
Attractive gorgeous
Fortunate blessed
Smart gifted
Curious fascinated
Confident unstoppable
![Page 34: Communication](https://reader035.fdocuments.net/reader035/viewer/2022070304/54bea9c94a7959fb7c8b4578/html5/thumbnails/34.jpg)
6. Concreteness Being definite, vivid and specific
rather than vague, obscure and general
Putting action into the verbs
Concreteness reinforces confidence.
![Page 35: Communication](https://reader035.fdocuments.net/reader035/viewer/2022070304/54bea9c94a7959fb7c8b4578/html5/thumbnails/35.jpg)
7. Courtesynot only thinking about receiver but also
valuing his feelingsusing polite words and gestures, being
appreciative, thoughtful, tactful, and showing respect to the receiver
build goodwill
Courtesy strengthen relations.
![Page 36: Communication](https://reader035.fdocuments.net/reader035/viewer/2022070304/54bea9c94a7959fb7c8b4578/html5/thumbnails/36.jpg)
COMMUNICATIONPSYCHOLOGY:
Understanding human behavior through communication
![Page 37: Communication](https://reader035.fdocuments.net/reader035/viewer/2022070304/54bea9c94a7959fb7c8b4578/html5/thumbnails/37.jpg)
Thank you!