Communicating With Your Employees - 10 Things They Wish You Knew
Transcript of Communicating With Your Employees - 10 Things They Wish You Knew
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COMMUNICATING WITH YOUR EMPLOYEES
10 Things They Wish You Knew
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The most important thing in communication is hearing what isn’t said.
- PETER DRUCKER
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Businesses invest significant time and resources into communicating with consumers.
Can you say the same about communicating with your employees?
If not, we have news for you...
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“…nearly 75%...” of U.S. employees are not fully engaged in their work.
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What does engagement matter?
• Productive
• Loyal
• Creative
• Willing to recommend their company to others
• Eager to inspire others
Employees with “engagement traits” are:
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Need more proof? Try this:
Disengaged workers cost the country as much as $550 billion every year in lost productivity.
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This begs the question:
What drives employee engagement?
COMMUNICATION
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The average ratio of communication team members to employees in the workplace?
1 : 500-1000
(That’s not very many)
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With limited resources and so much at stake, what can you do?
The answer is simpler than you think.
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LISTEN.
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Even if your employees aren’t talking directly to you, trust us: They Are Talking.
Here are the top 10 things they wish you knew about communicating with then. Ready?
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10. Be Concise.
Employees don’t want to wonder what you mean or how it fits into their job description. Tell them exactly what you expect and what they can expect in return.
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9. Understand Them.
Just like customers, different staff members have different communication needs. By targeting your messages, you position yourself for more positive responses.
And besides: who doesn’t want to be understood?
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8. Be Timely.
Do you delay responses to important customers? Of course not. Employees deserve and expect the same prompt responses.
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7. Be Consistent.
Just because your mood changes doesn’t mean your message should. Optimize consistency and minimize frustration by standardizing your communication processes.
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6. Identify Value.
Employees want to understand how they fit into the "big picture." Identify the value in each phase of multi-step projects to foster this critical sense of connection.
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5. Stay The Course.
Vision without execution is meaningless. When employees buy into an idea, they expect you to follow through. Don't disappoint.
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4. Be Courteous.
Words to live by: “It's nice to be important, but it's also important to be nice.” Treat your employees with the same respect you reserve for your customers.
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3. Be Forthcoming.
Trust depends on transparency. Bad news or good news...your employees expect to hear it from you, not from the rumor mill.
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2. Be Objective.
Let’s face it: some employees are more likable than others. While it can be difficult to treat all employees equally in all situations, objectivity promotes a culture of fairness.
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1. Share Your Plan, Not Just Your Vision.
The leap from vision to execution is a big one with a lot of creative thinking and number crunching in between. Don’t just share your vision; also share the tactics and strategies you’ll use along the way.
And don’t forget: employees have ideas and input, too.
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Implementing these 10 tips not only shows your employees that you’re listening, but also that you’re learning.
The result?
A rich corporate culture that pays off in everything from productivity to profitability.
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HOW WOULD EMPLOYEES GRADE YOUR WORK-PLACE COMMUNICATION?
ARTICLE
Did you enjoy this Slideshare? Would you like other tips to improve your employee communications? Read our article, "6 Ways to Improve Organizational Communication".
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