Collaborative user research experience report ux cam 2014 r_nathaniel

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    10-Dec-2014
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Experience report for UX Cambridge 2014 on how to involve stakeholders in the process of User Research

Transcript of Collaborative user research experience report ux cam 2014 r_nathaniel

  • 1. Collaborative User Research REVATHI NATHANIEL, @REVNATHANIEL USABILITY ENGINEER, RED GATE SOFTWARE LTD.
  • 2. A confession @REVNATHANIEL | #UXCAM
  • 3. The lone researcher who observes interesting things and reports them back to the world @REVNATHANIEL | #UXCAM
  • 4. @REVNATHANIEL | #UXCAM
  • 5. @REVNATHANIEL | #UXCAM https://userresearch.blog.gov.uk/2014/08/06/have-you-had-your-recommended-dose- of-research/
  • 6. Collaboration is an act of shared creation and/or share discovery (Schrage89, p.4) Sir Ken Robinson's Changing Education Paradigms" RSA animated talk @REVNATHANIEL | #UXCAM
  • 7. Collaboration is active-it requires active participation with an intent to add value- James A. Highsmith III Illustration by Kevin Cornel, A List Apart, Issue 381 @REVNATHANIEL | #UXCAM
  • 8. Communication is passive- it transfers information, with an intent to inform- James A. Highsmith III Illustration by Kevin Cornel, A List Apart
  • 9. The entire process of user research can be collaborative @REVNATHANIEL | #UXCAM
  • 10. Collaboration during the phases of research @REVNATHANIEL | #UXCAM
  • 11. Plan Analyse Execute @REVNATHANIEL | #UXCAM Research Phases Understand Project requirements Plan scope of research & research activities Create research material Carry out planned activities Capture data Re-evaluate research plan Categorize data Analyse data Document analysis process Share findings
  • 12. Plan Analyse Execute Task Collaboration friendly? Yes Sometimes/ depends No Understand Project requirements Project kick-off meetings Plan scope of research & research activities Meetings, Documents on Google Drive Create research material e.g.: Surveys, interview questionnaires, screeners, etc. Emails to the team Documents on Google Drive Post work on walls, Collaboration games @REVNATHANIEL | #UXCAM
  • 13. Survey @REVNATHANIEL | #UXCAM
  • 14. @REVNATHANIEL | #UXCAM
  • 15. What worked Quality of research Rigorous process Widen scope of research Reduce bias Sense of ownership @REVNATHANIEL | #UXCAM
  • 16. What didnt work Survey Length Too wide scope Lengthy analysis Recommendations Have a clear and documented research plan Dont be afraid to put your foot down as the researcher
  • 17. Plan Analyse Execute @REVNATHANIEL | #UXCAM Research Phases Carry out planned activities Capture data Re-evaluate research plan
  • 18. @REVNATHANIEL | #UXCAM Data Techniques Preference Preferences, opinions, desires Surveys Focus groups Preference interviews Card sorting Ability What is understood or accomplished with a tool Prototypes Usability testing Log Analysis Customer feedback Card sorting Conceptual How things get done Interviews Contextual inquiry Surveys Classes of research Slide taken from Indi Young s Introduction to Task Based Models
  • 19. Plan Analyse Execute Task Collaboration friendly? Yes Sometimes/ depends @REVNATHANIEL | #UXCAM Carry out planned activities Site visits, Formative usability tests Persona creation, Heuristic evaluations Capture observations/data Google docs Capturing data on post its Re-evaluate research plan Discuss with project team Collaboration games
  • 20. Remote Usability Testing @REVNATHANIEL | #UXCAM
  • 21. What worked Reduce bias in note taking Variety of observations Discuss observations together Discuss facilitation technique Participation in the study
  • 22. Testimonials They provide a point of reference for discussions- James G, Tester We can pick up the language they use to describe things and incorporate it into the product- Chris M, Developer Listening to customers experienceshas exposed me to the technologies that I should familiarise myself Without UX providing such opportunities to get involved with the initial research this may not have happened until much later in the process- Chris M, Developer @REVNATHANIEL | #UXCAM
  • 23. What didnt work Busy calendars- team members unable to attend Team sometimes loses faith in the project Over enthusiastic and vocal observers Post study banter Recommendations Email notes from the session to the team Share video/audio recordings Give instructions before the session Own the role of a facilitator
  • 24. Personas @REVNATHANIEL | #UXCAM
  • 25. What worked Sharing what we learn as a team Getting buy in Shared understanding More communication less document heavy @REVNATHANIEL | #UXCAM
  • 26. What didnt work Space Falling post-it notes Recommendations Analyse and capture/document data as soon as you can Use super sticky post its
  • 27. Plan Analyse Execute Task Collaboration friendly? Yes Sometimes/ @REVNATHANIEL | #UXCAM depends No Categorise & Analyse data Post up data Document analysis process Share findings Presenting findings with a colleague
  • 28. There are times when you just need to work alone! @REVNATHANIEL | #UXCAM
  • 29. What didnt work Analysing data together with another person @REVNATHANIEL | #UXCAM
  • 30. What worked Work with a colleague but separately Discuss your own interpretations of the data Dont be afraid to ask why @REVNATHANIEL | #UXCAM
  • 31. Issues with Collaboration @REVNATHANIEL | #UXCAM
  • 32. Dominant team members Organization and time management sk