Clm Suite
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Comarch Information Management Suite
Comarch Loyalty ManagementComarch Loyalty Management
www.comarch.pl
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Comarch Information Management Suite
Customer Information Management Suite
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Comarch Information Management Suite
Market diversification
Airlines Retail, Banks, Telco
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Comarch Information Management Suite
CLM – functionalities breakdown
OPTIONAL SUPPORT FOR:
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Comarch Information Management Suite
Campaign Management … designed for intuitive campaign control…
• Advanced customer segmentation possibilities• Marketing campaign planning• Campaign stages creation and management • Results analysis • Marketing actions monitoring• Cost effectiveness analysis• Logistics of the advertising materials• Conflicts resolving• Team work
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Comarch Information Management Suite
Marketing Resource Management …manage your marketing activities… • Manage the marketing budgets and costs
• Plan, approve and modify activities
• Build marketing calendars in visual environment
• Manage and optimize the use of marketing resources including budgets, people, time and assets
• Control marketing processes
• Coordinate team work
• Track utilisation of the resources
• Create central marketing materials repository
• Review and approve advertising materials
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Comarch Information Management Suite
CLM FFPEnterprise class solution for FFP
• Rich functionality– account management
– operations
• Flexible business definition rules module• Tailored messages• Web based application accessed
remotely• Optional Modules• Integration with ARS, DCS• Extensive reporting possibilities
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Comarch Information Management Suite
Airport Information ServicesA better way to … spend time on the airport
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Comarch Information Management Suite
• Supports many active members• Tracks member specific data and allows agents to log
activities • Proactive, real-time flight anomaly management for
members• Assign available staff to assist
customers• Integrate with portable devices
for on-concourse usability
Comarch Concierge AgentA tool for improved satisfaction in key customers
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Comarch Information Management Suite
Smart AnalyticsKnow your customers better
• Dedicated OLAP cubes for Loyalty and EMM• Ad hoc data analysis• Drilling, slicing, pivoting, rolling up data• Looking for trends, patterns• Advanced segmentation support• Decision support• Company knowledge source
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Comarch Information Management Suite
Fuel CardsCash free fuel
• Management of fleet customers, contracts, cards
• Registration and settlements of non cash transactions
• Transaction control, fraud detection
• Aggregation and periodic settlements with customers
• Settlements with fuel stations
• UTA, DKV, ESSO, Routex etc….
• settlements
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Comarch Information Management Suite
Gift cards
• Cards generation and management• On line authorization
– POS Integration
• Value tracking– Usage
– Top ups
– Transactions
• Personalization support– Web Access
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Comarch Information Management Suite
References
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Comarch Information Management Suite
Value proposition
• Enterprise class solution– Proven on the market (8 years, large and mid size installations)
– Newest technology
– Ability to adapt (customizations)• Fast time to market for new functionalities
– Competitive pricing
• Value Added Services– Data Center (operations)
– Supporting products (Smart Analytics, Fuel Cards, Gift Cards)
– Partners (consulting companies)
– Business process operations
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Comarch Information Management Suite
Thank youThank you
www.comarch.pl