Client Tools Booklet Final 1
24
D IMENSIONAL A CCOUNTABILITY F OR Y OUR G UARD P ROGRAM
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Transcript of Client Tools Booklet Final 1
d i m e n s i o n a l a cco u n ta b i l i t y f o r y o u r g u a r d p r o g r a m
Relentless InnovationThe security guard industry has been broken for too long. Great people using the best tools in the industry really can redefine how security guards are managed. Complete transparency of timekeeping and incidents drives accountability to new levels of performance. We look forward to building a partnership of great guard management together.
Our dispatch team is instantly aware of everything occurring in the field. Our operators efficiently deal with issues through quick communication with the guard vendor and store management.
TARDY INCIDENT ALERTS
INTERVAL
GUARD REQUEST QA CALLS
HOT SPOTS
Protos Dispatch Operations:At the Protos Dispatch Center, there is constant monitoring 24/7/365. Every client assignment is integrated into our Protos Management System and our numerous screens show live views of our different operation dashboards. They are updated with live information from the field every 30 seconds. At a glance it provides everyone with a snapshot of all actionable events in the field.
Account managers & dispatch team work together delivering the best possible service
Archived
Instant Alert Dashboard
On Demand
Web App
WeeklyDaily
Budget
Archived
Instant Alert Dashboard
On Demand
Web App
WeeklyDaily
Budget
Vendor Management:Providing great results for our clients starts with setting up our guard vendors to succeed. With 2000+ screened and vetted guard vendors nationwide, Protos has invested heavily in our vendors to ensure they too have the tools needed to meet the demands of our clients. With Protos tools, our vendors become “Super Vendors!”
Marketplace Sharing Data Compliance• Vendors receive e-notices when jobs are
available• Vendors receive tardies • Auto-notify vendors when Certificate of Insurance
(COI) & License are about to expire• Vendors competitively bid against each other • Vendors receive electronic timesheets
No wasting gas to pick up paper timesheets!• Follow up with vendors when QA issues surface
• Chosen vendor receives electronic binding packet with post orders, directions, details, etc.
• Vendors receive a copy of real-time incidents • Weekly KPI report discussions
• Missing clock-out alerts, job continuity alerts
Quality Assurance & Hot Spots:Each Assignment lasting more than three days will be subject to a quality assurance (QA) call. This consists of a list of questions targeted at the objectivity of the guard’s performance. Our QA specialists quickly, yet diligently, retrieve an unbiased questionnaire at the store level... “boots on the ground.” If an issue is uncovered, it is placed on the “Hot Spot” dashboard and an action plan is developed to resolve the issue promptly.
Preventative Maintenance for your guard program.
QA DASHBOARDHOT SPOTS
Recent QA call locations are available in the client portal web app.
Archived
Instant Alert Dashboard
On Demand
Web App
WeeklyDaily
Budget
Archived
Instant Alert Dashboard
On Demand
Web App
WeeklyDaily
Budget
Client Focused Tools
At Protos, we believe the customer comes first. Through years of refinement and customer input, Protos has developed the most complete guard-specific toolset in the industry. Using our proprietary data, Protos clients receive real-time actionable information about unfolding events.
Tardy AlertAmerica’s best guard management must occasionally deal with guards that are late to clock-in. With Protos there are distinct advantages. First, you only pay for the time worked. Second, data transparency ensures that everyone involved is aware of the tardy, and the data is logged for further QA evaluation.
Archived
Instant Alert Dashboard
On Demand
Web App
WeeklyDaily
Budget
Archived
Instant Alert Dashboard
On Demand
Web App
WeeklyDaily
Budget
Optionsfor 1st
clientalert
Client Location City/State Start Time Time Elapsed Claimed ByDiscount USA DS-3133 Roanoke, VA 1700 38:05 Min JH
Star Industries ST-3321 Columbus, OH 1715 23:05 Min. AA
Quick Stores QS-5664 Orlando, FL 1730 03:05 Min. LC
Real-Time Incident Notification:As incidents are called in, our dispatch team will transcribe and process these alerts. They will be automatically available in the Protos Web App, as well as emailed to appropriate client personnel. Clients may also listen to a recording of the officer’s call.
Sample Incident Transcript:
Officer Andrew states at 18:25 one white adult female was caught stealing items. All items were retrieved at the main door by the store manager. Officer states the female was told to leave the store and not return and no ID was given.
Client Location Post Position Incident Type Incident Date Delivery Time Claimed ByDiscount USA DS-3133 Store Front Guard Theft: Shoplifting 2/20/2015 9:08 Min. JT
Archived
Instant Alert Dashboard
On Demand
Web App
WeeklyDaily
Budget
Archived
Instant Alert Dashboard
On Demand
Web App
WeeklyDaily
Budget
Client Request Queue Every guard request received by Protos is promptly entered and managed within our request queue. Clients may request guard service by phone, email or within the Protos Web App. All requests stay in the queue until they are claimed by a Protos dispatcher and filled. Automation, communication, and standardized management procedures ensure accuracy and efficiency.
Archived
Instant Alert Dashboard
On Demand
Web App
WeeklyDaily
Budget
Archived
Instant Alert Dashboard
On Demand
Web App
WeeklyDaily
Budget
BUILD
WORK ORDER
ONSITE
VERIFICATION
DISPATCH
GUARD
Status Client Location City/St Position Work Start Claimed ByOpen Discount USA DS-13291 Richmond, VA Parking Lot 2/18/2015
In Progress Mega Retail MR-0421 Denver, Co Floor Deterrent 2/19/2015 RF
In Progress Retail Industries RI-02437 Camden, NJ Floor Deterrent 2/20/2015 JB
Reminders & Reports
Get rid of sticky notes! Protos technology automates common management tasks and creates a paperless system of reports and reminders. A clear, accurate view of the entire guard program reduces errors and saves money.
Daily Emergency/Temporary Assignment ReminderDaily reports show the emergency and temporary services that are currently active. This report keeps everyone on the same page so that an assignment does not go on unnecessarily or end prematurely.
Archived
Instant Alert Dashboard
On Demand
Web App
WeeklyDaily
Budget
Archived
Instant Alert Dashboard
On Demand
Web App
WeeklyDaily
Budget
#1 Cost Saving Feature
Location Request Reason City/ State Billing Code Projected Sch. Weekly Hrs. Arm Cat. Rate Start Date End DateAA-3312 Deterrent Kyle, VA 122232 Fri: 1600-2000 4 Armed $22 11/18/2014 12/5/2014
JM-2112 Robbery Bay, CA 110000 M-F: 1700-0800 75 Unarmed $19 12/1/2014 12/6/2014
KA-122 Alarm Issue Erie, PA 100000 Thurs: 1900-0600 11 Unarmed $18 12/01/2014 12/2/2014
Weekly Punch ReportNo longer will time be wasted picking up paper timesheets. Each Tuesday at 5pm (EST), our clients receive an electronically generated timesheet for each and every location for all permanent, temporary or emergency services. These reports can be used to supplement the invoice as a back-up resource. Key performance indicators such as late clock-ins, and missing clock-outs are also present in this report.
Archived
Instant Alert Dashboard
On Demand
Web App
WeeklyDaily
Budget
Archived
Instant Alert Dashboard
On Demand
Web App
WeeklyDaily
Budget
No More Paper Timesheets!
Date Day Position Pin City/State Sch. Start Sch. End Sch Hrs. Punch In Punch Out Act. Hours Difference (Min.)2/2/2015 Mon. UUG-Perm1 Erie, PA 0700 1400 7 0700 1425 7.42 25
2/3/2015 Tues. UUG-Perm1 Erie, PA 0700 1400 7 0706 1402 6.93 -4
2/4/2015 Wed. UUG-Perm1 Erie, PA 0700 1400 7 0706 1403 6.95 -3
2/5/2015 Thurs. UUG-Perm1 Erie, PA 0700 1400 7 0704 1401 9.95 -3
2/6/2015 Fri. UUG-Perm1 Erie, PA 0700 1400 7 0700 1407 7.12 7
35 35.37 22
Budget ReportEach week Protos clients receive budget reports with useful financial data. Our clients are kept informed to assist in making better decisions.
In addition, clients can generate their own reports for a specified date range through the web app.
Location City Arm Cat. Date Range Rate Projected Hours Actual Hours Projected Total Actual Total11092 Denver, CO Armed 10/16/14 - 10/31/14 $21.43 80.5 82.97 $1,725.12 $1,778.05
12205 Tulsa, OK Unarmed 12/30/14 - 1/8/15 $19.50 59.5 57.22 $1,160.25 $1,122.23
4286 Norfolk, VA Unarmed 1/12/15 - 1/18/15 $19.50 56.0 52.12 $1,092.00 $1,016.34
Total $45,624.25 $43,801.20
+/– – 4%
Archived
Instant Alert Dashboard
On Demand
Web App
WeeklyDaily
Budget
Archived
Instant Alert Dashboard
On Demand
Web App
WeeklyDaily
Budget
Burn Rate Analysis
Weekly Incident Recap ReportProtos immediately dispatches every individual incident report as they occur, but our clients like to receive a weekly report that represents a comprehensive list of all incidents that occurred from the week prior. In addition, all data concerning incidents is saved to allow deeper analysis to find trends, and even find locations where guard service may no longer be needed.
Archived
Instant Alert Dashboard
On Demand
Web App
WeeklyDaily
Budget
Archived
Instant Alert Dashboard
On Demand
Web App
WeeklyDaily
Budget
Voted Best New Feature
Location City/State Post Position Incident Type Date DescriptionDS-3133 Roanoke, VA Store Front Guard Theft: Shoplifting 2/16/2015 Officer Johnson reported at 1700 he observed LP Mgr. Brandon appre-
hend a black male for concealing store merchandise (kitchen knife) in his pocket. PD was called by LP. MOD was notified. Officer remained on post.
DS-9888 Camden, NJ Parking Lot Guard Vehicle: Parked Illegal 2/20/2015 Officer Jones reports six cars being observed parked in the fire lane. MOD was notified.
DS-5533 Atlanta, GA Store Front Guard Child: Unattended 2/21/2015 Officer Hawkins reporting that a 7 year old boy was found in the NW corner of the store crying and was brought to the front of the store and reunited with his mother.
Key Performance Indicator ReportAs a transparency measure, we offer our clients visibility to see and analyze performance measures in their guard program. These measures allow for guard lateness, guard early leave and incident tracking per location.
Archived
Instant Alert Dashboard
On Demand
Web App
WeeklyDaily
Budget
Archived
Instant Alert Dashboard
On Demand
Web App
WeeklyDaily
Budget Guard
PerformanceProgram
ROI
Location Tardy <15 min
Tardy 15 -30
Tardy 30 +
No Clock - Out
Early Out <15 min
Early Out 15 -30
Early Out 30 +
Incident Report #
ScheduleCount
DS-3313 8 1 2 13 10 6 6 122
DS-2219 2 1 2 3 1 1 85
DS-2437 5 1 10 2 29
DS-3411 3 8 1 1 22
DS-0782 14 7 3 1 3 2 92
Client Portal Web App (Includes Mobile)Our tools can be accessed online at any time. Users of the Client Portal Web App receive...
Discoverable Data
� Incident report alert notifications
� Incident transcripts and audio recordings
� Vendor performance
� Request guard service with the click of a button
� Manage key performance indicators
Live Activity Dashboard
� See who’s on time
� How many total assignments that day
� What assignments are late
� Incident snapshot
� Past week / past day
� Recent QA’s
Self Generated Reports (custom date ranges)
� Punch reports
� Incident reports
� Budget reports
� Key performance indicator reports
Instant Message BroadcastDeliver critical information directly to the to the guard over the phone. Our Interactive Voice Response (IVR) system allows our clients to easily send messages to guards at a single location or large geographic region.
Please be advised, there have been recent robberies in and around the vicinity of this location. Please follow your post orders and be acutely aware of any suspicious behavior.
What the guard hears when calling in...
Your custom message can be generated in two ways.
� Client can request Protos to create a message from an email message or over the phone.
� Email your own prerecorded audio file to Protos.
Protos Client Tools Request FormOur team of dedicated account managers and dispatch personnel are ready to assist you and set up the modes of communication for your organization. To start the process, we will schedule a conference call to customize access for the people and positions within your company.
Real-Tim
e Incin
dent Reports
Tardy Alerts
Emergency/T
emp. Reminders
W
eekly Punch
Reports
Budget Reports
W
eekly In
cid
ent R
eport Reca
p
Generate KPI R
eports
Clie
nt P
orta
l W
eb App
Create Broadca
st Mess
ages
VP Loss Prevention
Regional LP Dir.
Store Manager
Sample Customization
Access to client tools is customizable by location, employee, and store location.
On The HorizonOur goal is to create the best set of tools in the industry. Client input has helped to guide our technical development and refined our service. In the near future we will be introducing a smartphone app for guards that will have several capabilities and benefits beyond our current phone based system.
� Clock in/out (GPS verified)
� Incident Reports (with photo support)
� Guard Tours/Geo-Fencing
� News Feeds
� Mileage Tracking
Incident reporting with photosBetter two-way communication
Just Ask our ClientsProtos security provides security guard management services to many levels of the retail industry. From Fortune 100 companies to smaller regional clients who simply need to place management of their guards in the hands of someone they can trust. We encourage you to reach out to any of our clients mentioned below. Contact Protos for more information.
“Protos Security is the only guard company I have worked and partnered with where I am constantly receiving compliments on the level of service they provide. The technology they bring to the table is unmatched within the industry as it relates to reports and time and attendance. We have experienced a 5% savings in our budget because of the accuracy of time worked being properly billed and reported.”
—Terry Hoal, Delhaize America (Food Lion)
“Protos gives us a single point of contact for requesting security guard cov-erage in all of our stores, as well as the ability to communicate with the onsite officer. We can also follow up using various reporting tools, which greatly enhances our ability to manage and be informed of our guard ac-tivity. They have truly found a way to add value to an age-old solution.”
—Andrew Barborak, Gander Mountain
“The management tools they have devel-oped provides cost and labor savings for our company. Protos Security is unlike any other security company I have ever done business with.”
—Jeff Carr, Advance Auto
