HLC Client Welcome Kit Booklet

8/6/2019 HLC Client Welcome Kit Booklet

http://slidepdf.com/reader/full/hlc-client-welcome-kit-booklet 1/28

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Guide to ServicesGuia de Servicios / Gid pou Sèvis



Welcome to ourHealing CommunityBienvenido a nuestra Comunidad Terapéutica

Byenvini nan Kominote Geri nou

welcome to our Healing community

Congratulations.

We know it can be hard to take those frststeps. Just walking through our doors is a hugeaccomplishment. We’re so glad you’re here.

You are now ocially a Housing Works client.We encourage you to take advantage o everythingwe have to oer.

As you complete the exercises in this workbook,you will receive Trit Cards. You can use thesecards at any o our Housing Works Trit Shops inorder to buy clothing, shoes—whatever you need.

1

Housing Works is a healing community o peopleliving with and aected by HIV/AIDS. Our mission

is to end the dual crises o homelessness and AIDS through relentless advocacy, the provision o liesaving services, and entrepreneurial businessesthat sustain our eorts.

Mission StatementNuestra Misión

Misyon Housing Works

Whe you see his crd, you mybe eligible for hrif crd

1



Here at Housing Works you will work with a team o people to help you get the care you need. You are the mostimportant member o that team. Your well-being is theocus o everything we do.

What are the treatment goals you would like to accomplish here

at Housing Works? Describe your goals in your own words.

your name

your doctor’s name

doctor’s PHone number

Your Care TeamSu equipo de atención

Ekip ki pran swen ou

name

PHone number

wHat is tHis team member HelPing you witH?

name

PHone number


name

PHone number


your care team

Other Team Members

2 3



Our our health centers are one-stop shops providing youwith all the care you need under one roo.

Tese health centers are the heart o our healingcommunity. Tey are daily gathering places or hundredso people working toward the goal o a healthier lie.

Medical and Dental Care from

Doctors who Listen to You

Substance Use and Mental

Health Treatment in a

Judgment-free Environment

Support to Stay on Trac witha Dedicated Case Manager

and Legal Team

Job Training that guaranteesgraduates a good job

A Place to Call Home and provide

the stability you need

Our Lifesaving ServicesServicios Para Salvar Vidas

Sevis Ki Sove Vi Ou

lifesaving services

our lifesaving services 54



Medical and Dental Care fromDoctors who Listen to YouAtención Médica y Dental con Doctores que te Escuchan

Swen medikal e swen dan avèk Doktè ki Tande ou

Our skilled team o doctors and nurses are here because theycare. Tey want to help you get on the road to good health.

Our centers are designed to provide you with top-qualitymedical and dental care in a clean, sae environment.

Comrhnsiv rimry cr

ʇʇ Fullʇcheck-upsʇandʇtesting

ʇʇ Personalizedʇhelpʇwithʇyourʇmedication

ʇʇ Transgenderʇspecialtyʇcare,ʇincludingʇaccessʇtoʇhormones

ʇʇ GYNʇservices

ʇʇ Opiateʇaddictionʇtreatmentʇwithʇ buprenorphine

ʇʇ astroenterologyʇspecializingʇinʇhepetitisʇCʇtreatment

ʇʇ Smokingʇcessationʇcounselingʇandʇtreatment

Full srvic dntl cr

ʇʇ Routineʇcheck-upsʇandʇcleanings

ʇʇ DigitalʇX-rays

ʇʇ Fillingsʇandʇrestorativeʇwork

ʇʇ Rootʇcanals

ʇʇ xtractions

ʇʇ Dentures,ʇbridges,ʇcrowns,ʇandʇimplants

ʇʇ Teethʇwhitening

Medical Care

1 Visit one of our medical providers and have a

preventive checkup.

make sure your Provider signs off Here.

2 Fill in your provider’s name and phone number on your

care-team contact list on page 3 of this booklet.

3 Mark down your follow-up appointment in your

appointment book starting on page 22.

4 Work with your case manager to login to the client portal

on our website.

Dental Care

Our dental clinic has free screenings every Thursday from to 5pm.

The clinic is located in Downtown Brooklyn at 57 Willoughby Street.

See the map in the back of the guide for subway directions.

1 Meet with the dentist for a free screening.

make sure tHe dentist signs off Here

2 Mark down your next dentist appointment in your

appointment book starting on page 22.

medical and dental care

see your cse mgerfor $20 “tHrift card!”


76



Support to Stay on Tracwith a Dedicated CaseManager and Legal TeamApoyo para seguir con su tratamiento con un

ascesor social y un equipo legal

Sipò pou rete sou bon chemen avek ou

travayè sosyal e ou ekip legal

Community Follow-U

ʇʇ Aʇteamʇofʇthreeʇwillʇbeʇassignedʇʇtoʇworkʇwithʇyou

ʇʇ Allʇyourʇyourʇmeetingsʇareʇprivateʇandʇcondential

ʇʇ Aʇmemberʇofʇyourʇteamʇwillʇ

accompanyʇyouʇtoʇyourʇappointmentsʇandʇadvocateʇʇonʇyourʇbehalf

Adult Dy Hlth Cr

ʇʇ Aʇgreatʇwayʇtoʇmeetʇotherʇʇpeopleʇjustʇlikeʇyou

ʇʇ Aʇvarietyʇofʇsupportʇgroupsʇʇtoʇparticipateʇin

ʇʇ Fullʇon-siteʇtnessʇfacilities

ʇʇ Creativeʇartʇtherapyʇgroups

ʇʇ roupʇactivities/eldʇtrips

Ll Suort

ouʇcanʇaccessʇourʇlegalʇservicesʇʇ byʇsigningʇupʇforʇoneʇofʇourʇlegalʇintakeʇclinics,ʇheldʇeveryʇmonthʇatʇʇallʇofʇourʇhealthʇcenters.ʇourʇcaseʇmanagerʇcanʇtellʇyouʇwhenʇtheʇʇ

nextʇlegalʇclinicʇis.Supportʇwithʇwideʇvarietyʇofʇlegalʇissuesʇincluding:

ʇʇ Landlord/tenantʇdisputes

ʇʇ Accessʇtoʇpublicʇassistance

ʇʇ Childʇcustody

ʇʇ Preparationʇofʇwills

ʇʇ Discriminationʇlaw

Navigating any medical system is challenging. Ourdedicated case managers are here to help you understandyour medical needs and with your care. Our case managerswill help you get all the benefts and entitlements or whichyou qualiy. Tey will also make sure that all your paperworkis up-to-date and ocial.

Support to Stay on Trac

1 Meet with your case manager to complete your

initial screening.

Have your case manager sign Here

2 Your case manager will give you a tour and introduce you

to his or her program director.

write tHe name of your site’s Program director

His/Her PHone number

suPPort to stay on track


98



Substance Use and MentalHealth Treatment in aJudgment-free EnvironmentTratamiento en un Ambiente Libre de Prejuicio

Sevis pou Moun ki vle Sispann Pran Dwog ak Sevis

Sante Mantal nan ou Anviwonman ki pa Jije

Everyone needs someone to talk to. We’re here to listen,whether you need to talk about a death in the amily,about ongoing substance use or whatever is on your mind.

Mntl hlth srvics

Weʇhaveʇaʇwideʇrangeʇofʇmentalʇhealthʇservices,ʇfromʇone-on-oneʇsessionsʇtoʇvariousʇsupportʇgroups.

ʇʇ One-on-oneʇorʇcouplesʇtherapyʇandʇcounseling

ʇʇ Mentalʇhealthʇsupportʇgroups

ʇʇ Assistanceʇwithʇandʇmonitoringʇʇofʇpsychiatricʇmedication

Substnc Us srvics

Weʇprovideʇaʇvarietyʇofʇharmʇreductionʇ

programsʇthatʇoerʇjudgment-freeʇ

alcoholʇandʇsubstanceʇuseʇtreatmentsʇ

designedʇtoʇmeetʇyouʇwhereʇyou’reʇat.ʇ

Weʇwantʇtoʇhelpʇyouʇbeʇasʇsafeʇandʇ

healthyʇasʇpossible.

ʇʇ Harmʇreductionʇsupportʇgroups

ʇʇ Cleanʇsyringeʇexchangeʇandʇsafeʇinjectionʇsessions

ʇʇ Helpʇdevelopingʇsoberʇlivingʇskills

ʇʇ -certiedʇtreatmentʇprogram

ʇʇ Buprenorphrineʇ(suboxone)ʇtreatment

Mental Health Services

Have lunch with the mental health provider at your site. The

provider is available every Thursday from noon to pm.

1 Meet with your provider to discuss what services are available.

Have your Provider sign Here

Substance Use Services

We oer a range of substance use programs. Your case manager

can explain the options available to you.

1 Did your substance use assessment indicate a need

for services?

Yes No

If “Yes,” meet with a substance use counselor and have the

counselour sign here.

substance use counselor signature

substance use and mental HealtH treatment



1110



A Place to Call Home and GiveYou the Stability You NeedUn Lugar para Llamar ‘Casa’ y para

Darle la Estabilidad que Necesita

Yon Kote ou Rele Lakay e Ki ka

fe ou Estab nan tout Bezwen ou

We understand that good housing is essential tomaintaining your health. We want to work with you to

ensure that you are getting all the housing benefts youneed to have a nice place to stay. Tere are a number o programs available to you, including:

A Place to Call Home

1 Discuss your housing situation with your case manager and

complete a housing assessment to determine what programs

you’re eligible for.

if you’re not already enrolled, scHedule an intakeaPPointment witH Hasa.

note your Hasa aPPointment in your aPPointment book.

2 Housing Works believes benets should be available

to all people living with HIV/AIDS, not just people who are

already sick.

Call Councilwoman Christ ine Quinn’s oce at

(212) 564-7757. Tell the representative at her oce ‘I support

support Intro 691, which would provide benets for all.’

name of tHe Person you sPoke witH in Quinn’s office

HASA (HIV/AIDS Srvic Administrtion)

ForʇanyoneʇlivingʇwithʇAIDSʇinʇewʇ

ork,ʇHʇprovidesʇaʇnumberʇofʇ

essentialʇbenets,ʇincludingʇrentalʇ

assistance.ʇHʇcanʇplaceʇyouʇinʇ

emergencyʇhousingʇandʇhelpʇyouʇndʇ

aʇmoreʇpermanentʇhousingʇsituation.

Sadly,ʇHʇbenetsʇareʇonlyʇavailableʇ

toʇpeopleʇwithʇanʇocialʇAIDSʇ

diagnosis.ʇPleaseʇworkʇwithʇyourʇcaseʇ

managerʇtoʇdetermineʇyourʇeligibility.

Otherʇassistanceʇprogramsʇinclude

ʇʇ HRʇ(PublicʇAssistance)

ʇʇ 3/4ʇHousing

ʇʇ WorkʇAdvantageʇProgram

ʇʇ NY/NYʇʇHousing

ʇʇ NYCH

Housin Works Housin

Weʇoperateʇmoreʇthanʇ170ʇunitsʇofʇourʇownʇhousingʇthroughoutʇtheʇʇcity.ʇPleaseʇtalkʇwithʇyourʇcaseʇmanagerʇtoʇseeʇifʇHousingʇWorksʇhousingʇisʇavailable.

Weʇoer:

ʇʇ Manyʇapartmentsʇlocatedʇinʇtheʇsameʇbuildingʇasʇmedicalʇservices

ʇʇ Transgenderʇhousingʇunits

ʇʇ Long-termʇandʇtransitionalʇapartments

ʇʇ Buildingʇmanagementʇonʇsiteʇʇ24ʇhoursʇaʇdayʇtoʇkeepʇyouʇsafe

ʇʇ Sustainableʇdesignʇandʇbuildingʇpractices

a Place to call Home 1514



We want each person to be his or her own advocate.

Ask your case manager for the date of the next advocacy rally.

ark th rally in your appointmnt book starting on pag 22.

What was your favorite chant from the rally?

Housing Works holds weekly advocacy meetings open to all

clients interested in learning more about using activ ism to

create policy change.

Ask your cas managr for th dat of th nxt mting.

ark th mting tim in your appointmnt book.

What was the most important issue to you that was discussed?

Advocacy is an important part o Housing Works.Trough rallies, petitions and visits to the oces o government leaders, advocacy allows you to havean eect on the governmental policies that aectyour lie. In our 20-year history, Housing Workshas helped thousands o people with little or nopolitical experience band together to create bigchange. However, there is still much to be done—especially in New York—and we need your help.

AdvocacyLuchando para Cambios

Avoke pou Chanjman

advocacy16 17



Ask your case manager who your client advisory board representatives

are, and write their names down here.

The client advisory boards at each of our health sites have open

meetings called community living meetings. All clients are welcome to

attend and discuss their concerns and ideas.

Ask your cas managr th dat of th nxtcommunity living mting is.

ark th mting in your appointmnt book.

In your opinion, what was the most important issue discussed?

What other issues would you like to discuss at the next meeting?

We want to know what you think.

AtʇHousingʇWorksʇeveryoneʇhasʇaʇvoiceʇthatʇcanʇbeʇsharedʇallʇtheʇwayʇtoʇtheʇtopʇofʇtheʇorganization.ʇachʇprogramʇhasʇitsʇownʇclientʇadvisoryʇboardʇmadeʇupʇofʇelectedʇclientsʇtoʇrepresentʇthem.ʇeʇCBʇboardsʇmeetʇdirectlyʇwithʇtheʇexecutiveʇteamʇonceʇaʇmonthʇtoʇshareʇconcernsʇandʇideasʇfromʇtheirʇcommunities.

Client Advisory BoardComité Consultivo de Clientes

Gwoup Konseye pou Kliyan

client advisory board nutrition

Good Nutrition Leadsto Good HealthLa Buena Nutrición le Conduce

a la Buena Salud

Bon Nutrisyon Ki bay Bon Sante

A proper diet can have a huge impact on your quality o lie.Our centers include caeterias that serve you breakast and

lunch on the days you have appointments.

Etin Wll Tis!

ʇʇ Drinkʇaboutʇtwoʇlitersʇofʇwaterʇeveryʇday.

ʇʇ Dairyʇisʇgood,ʇconsumeʇatʇleastʇ3ʇservingsʇaʇday.

ʇʇ Tryʇtoʇincludeʇleanʇproteinʇwithʇeveryʇmeal.ʇChooseʇfromʇsh,ʇskinlessʇchicken,ʇtofu,ʇbeansʇandʇleanʇredʇmeat.

ʇʇ Don’tʇforgetʇtheʇveg!ʇCoverʇhalfʇofʇyourʇplateʇwithʇveggiesʇatʇbothʇlunchʇandʇdinner.

ʇʇ Wholeʇgrainsʇandʇcarbsʇgetʇaʇbadʇrap,ʇbutʇtheyʇareʇanʇimportantʇsourceʇofʇenergy.ʇTryʇtoʇgetʇtwoʇtoʇthreeʇservingsʇperʇmeal.

Tis for Clints Livin with HIV

ʇʇ atingʇwellʇwillʇmakeʇyourʇbodyʇandʇyourʇimmuneʇsystemʇstronger.

ʇʇ HIVʇmayʇlimitʇyourʇappetite.ʇTryʇeatingʇseveralʇsmallerʇmealsʇthroughoutʇtheʇday.

ʇʇ xerciseʇisʇoneʇofʇtheʇbestʇwaysʇtoʇstimulateʇyourʇappetite.

ʇʇ It’sʇimportantʇtoʇdrinkʇplentyʇofʇliquids.ʇManyʇHIVʇmedicationsʇcanʇcauseʇdehydration.

18 19



e a

Sundy Mondy Tusdy Wdnsdy Thursdy Fridy Sturdy

L

1. Askyourcasemanagerforthisweek’slunch

menu.FillinthechartbelowwithwhatyouplantoeathereatHousingWorks.

2. Haveyourcasemanagerscheduleanappointmentwiththenutritionist.

3. Marktheappointmentinyourappointmentbook.

4. Withthenutritionist,llintherestof

theweek’smealstooptimizeyourdiet.

Wor on smart meal planning

smart meal Planning 2120



Appointment BooSu Calendario

Kanè Aprentman

As you get more involved in the Housing Workscommunity, you will have a variety o appointments.

Tis calendar will help you stay organized.

Your appointment book holds important days inHousing Works’s history, seasonal health initiatives andNational Health Observances to keep you connected toour healing community.

aPPointment book 2322



1 5

8 12

15 19

22 26

29 2

2 6

9 13

16 20

23 27

30 3

3 7

10 14

17 21

24 28

31 4

4

11

18

25

1

National Women'sCheck-up Day

World NoTobacco Day

Memorial Day

National Asianand PacicIslander HIV/AIDSAwareness Day

Imortnt Housin Works Dts

May 18, 1999 Thanks to Housing Works'legal team, a judge forces the city toprovide same-day shelter placement forpeople living with AIDS.

May 26, 2005 New York City agrees to pay$5 million to Housing Works! HousingWorks sued NYC for terminating housingcontracts in retalation for AIDS activism.

May 2011 iol high blood Pressure educio moh

It’s time for yourSpring Cleaning

Make an appointment withthe dental clinic today

→ a 718-907-6243

24 25



28 2

5 9

12 16

19 23

26 30

29 3

6 10

13 17

20 24

27 1

31 4

7 11

14 18

21 25

28 2

1

8

15

22

29

June 2011


June 6, 2008 After a ve year battle, theGender Expression Non-Discrimination Actpasses the New York State Assembly. We’restill ghting for passage in the Senate!

June 15, 2005 Housing Works’ opens asatellite oce in Mississippi, AIDS Action inMississippi

National HIVTesting Day

Gay Pride Parade

me‘s helh moh

It’s time for yourSpring Cleaning

Make an appointment withthe dental clinic today

→ a 718-907-6243

26 27



31 4

7 11

14 18

21 25

28 1

1 5

8 12

15 19

22 26

29 2

2 6

9 13

16 20

23 27

30 3

3

10

17

24

31

August 2011 iol immuizio Wreess moh

Quit Smoing Today

Talk to your doctor about gettingthe help you need to quit onceand for all.

→ ae a appe a

30 31



28 1

4 8

11 15

18 22

25 29

29 2

5 9

12 16

19 23

26 30

30 3

6 10

13 17

20 24

27 1

31

7

14

21

28

September 2011


September 3, 2007 Housing Works andCampaign to End AIDS hold a “swim-in” atAlabama RV park that banned an HIV-positive toddler from its swimming pool.

National GayMen's HIV/AIDSAwareness Day

World Heart Day

National HIV/AIDS and AgingAwareness Day

iol lcohol d drug ddicio recovery mohiol choleserol educio moh

Quit Smoing Today

Talk to your doctor about gettingthe help you need to quit onceand for all.

→ ae a appe a

abor Day

32 33



25 29

2 6

9 13

16 20

23 27

26 30

3 7

10 14

17 21

24 28

27 1

4 8

11 15

18 22

25 29

28

5

12

19

26

October 2011

30 31


October 12, 2007 Beloved CEA activistand Housing Works Keith D. Cylar AwardeeStephanie Williams dies. Williams wasinstrumental in securing ADAP funding inSouth Carolina.

October 15, 2005 Housing Works and theCampaign to End AIDS walk through theincoln Tunnel, kicking o a three-weeklong protest march from New York toWashington, D.C.

World MentalHealth Day

Columbus Day

Nationalatino AIDSAwareness Day

iol bres ccer Wreess moh

Prevent the Flu

Protect Yourself

Protect Your Family

→ a a a appe

34 35



27 1

4 8

11 15

18 22

25 29

28 2

5 9

12 16

19 23

26 30

29 3

6 10

13 17

20 24

27 31

30

7

14

21

28

December 2011

World AIDS Day

Prevent the Flu

Protect Yourself

Protect Your Family

→ a a a appe

Christmas Day New Years Eve

38 39



1 5

8 12

15 19

22 26

29 2

2 6

9 13

16 20

23 27

30 3

3 7

10 14

17 21

24 28

31 4

4

11

18

25

1

January 2012


January 12, 2010 A major earthquakedevastates Haiti. Housing Works sendsimmediate medical help, and within monthsopens two clinics for Haitians with HIV.

hyroid Wreess moh

Cold weather got you down?

Start feeling better by making an appointment.

→ ee ea ea pe a

New Years Day

Martin utherKing, Jr. Day

40 41



29 2

5 9

12 16

19 23

26 1

30 3

6 10

13 17

20 24

27 2

31 4

7 11

14 18

21 25

28 3

1

8

15

22

29

February 2012


February 2 Charles King's Birthday Mental Health

Campaign

meric her moh



→ ee ea ea pe a

President's Day

42 43



26 1

4 8

11 15

18 22

25 29

27 2

5 9

12 16

19 23

26 31

28 3

6 10

13 17

20 24

27 31

29

7

14

21

28

March 2012


March 1, 1987 ACT UP was formed inNew York City.

March 19, 1987 FDA approved AZT –the rst drug approved for thetreatment of AIDS.

National NativeAmerica HIV/AIDSAwareness Day

American DiabetesAlert Day

iol uriio moh



→ ee ea ea pe a

44 45



Client Bill of RightsDeclaración de Derechos

Règleman dwa Kliyan

Housing Works believes that you, our clients,have a group o basic rights that we strive toprovide and protect.

At Housing Works, you have the right to

ʇʇ liveʇaʇlifeʇofʇdignity

ʇʇ receiveʇtheʇhighest-qualityʇmedicalʇcare

ʇʇ liveʇinʇdigniedʇhousing

ʇʇ achieveʇself-suciencyʇthroughʇprogramsʇʇsuchʇasʇJobʇTraining

ʇʇ advocateʇforʇorʇagainstʇpoliciesʇthatʇaectʇyourʇlifeʇthroughʇourʇadvocacyʇdepartment

ʇʇ participateʇinʇaʇnonjudgmentalʇcommunityʇwhereʇeveryoneʇisʇwelcomedʇandʇacceptedʇatʇeveryʇstageʇofʇlife,ʇwhateverʇtheʇcircumstances

Our Healing CommunityNuestra Comunidad Terapéutica

Kominote Healing Nou

Wherever you are in New York City,

Housing Works is never ar away.

Lit this panel to see a map to Our LiesavingServices and Our Shops all across the city.

As a client o Housing Works you are alwayswelcome at any location. Review the map key totake advantage o what each site has to oer.

mP / mP / K jeyogrfiK

48



Me De Ce

S S T

Pe C e J T

Se Ue Me e

HLC Client Welcome Kit Booklet

Documents

Transcript of HLC Client Welcome Kit Booklet