CONFERENCESeptember 29, 2011

10:00 a.m. - 4:30 p.m

Monopol Hotel, ul. Dworcowa 5KATOWICE

Please R.S.V.P at krakow@amcham.pl

KATOWICE

Clean, Green and Talent-Driven SSC/BPO/ITO Hub in Central Europe

„Katowice, the City of Remarkable Events”

KATOWICE Clean, Green and Talent-Driven SSC/BPO/ITO Hub

in Central Europe Date: 29 September 2011 Place: Katowice Venue: Monopol Hotel, ulica Dworcowa 5, Hosting Institutions: Katowice City, American Chamber of Commerce in Poland, Katowice Special Economic Zone, Association of Business Service Leaders in Poland

Conference Program 09:30 – 10:00 Registration 10:00 – 10:10 Official Opening – Mayor of Katowice City Mr. Piotr Uszok,

Paul Fogo, Board Member, American Chamber of Commerce in Poland

10:10 – 10:30 Katowice - an attractive outsourcing destination, Mateusz Skowroński, Mayor’s Plenipotentiary for Strategic Investors

10:30 – 10:50 The Place of the Outsourcing Sector in Poland.

The Future of the Outsourcing Sector in Poland. Business Service Sector in Poland – presentation Shared Service Centers, Business Service Sector and R&D centers in Poland Business Outlook – Poland on the global map of information and business services Sector investment dynamics Risks and opportunities for sector growth Paweł Panczyj, Ernst & Young Business Advisory

10:50 – 11:35 Case Studies of Business Services in Poland and Major Opportunities

Impacting Their Growth – panel discussion

• Facilitator: Marek Suczyk, Kroll Ontrack

• Marcin Nowak, Delivery Centre Director IOS CapGemini • Dave Gibson, General Manager, Fluor • Jolanta Jaworska, Governmental Programs Director IBM CEE, IBM • Paweł Tynel, Director Grants & Incentives Advisory Services, Ernst &Young • Tomasz Jachna, Manager of Customer Service Development, Grupa Żywiec

11:35 – 11:50 Coffee break 11:50 – 12:30 Polish Companies Looking for Opportunities and Cost Savings in Shared

Service Centers/Business Process Outsourcing: - Ruch S.A. - Tauron S.A. - Katowicki Holding Węglowy S.A.

12:30 – 12:50 HR – Employment flexibility. Effective Employee Motivation,

- Rafał Kijonka, KA Business Development Director, Manpower 12:50 – 13:10 Potential of Silesian Universities for the outsourcing sector,

- Jacek Frączek PhD, Silesian University of Technology 13:10 – 13:30 Sustainable Real Estate Solutions for the Outsourcing Sector,

- Katarzyna Unold, Green Business Manager, Skanska Property Poland 13:30 – 14:20 Lunch break, Cristallo Restaurant, Monopol Hotel

14:20 – 15:50 Ernst & Young Workshops Shared Service Centres' Contribution to a CFO's role in the 21st Century

- Jan Starzyk, Manager Advisory Department Ernst&Young - Marcin Walendowski, Consultant Advisory Department Ernst&Young

1. CFO - Scope of Competence and Expectations/ Requirements 2. What is an SSC? Definition, Functions, Implementation, Best Practices 3. SSC's - Case Study and Examples of Implementation 15:50 – 16:10 Katowice Special Economic Zone – Opportunities for Outsourcing

- Piotr Wojaczek, President of the Katowice Special Economic Zone 16:10 – 16:30 Growth in spite of crisis – Investment in Poland

- Paul Fogo, Board Member of the American Chamber of Commerce in Poland

16:30 – 16:45 Sweet surprise