Clarifications 29-12-11

8/2/2019 Clarifications 29-12-11

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171.2 Eligibility(PreQualification )Criteria;page9; clause 3.

Should have latest bank's certificate ofsolvency issued by schedule bank

Please clarify the ammount of solvencyrequired.

Please stick to requirements of RFP requestedfrom Bidder. It is also requested to please readRFP carefully for clarity.

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Annexure 1-CHECK LIST; page 45;clause 6.

Proforma for Contract Performance Securityas per Annexure 7

Please clarify whether Annexure 7 has to besubmitted at the time of bidding or only bythe selected bidder.

Please stick to requirements of RFP requestedfrom Bidder. It is also requested to please readRFP carefully for clarity as these details arealready available in RFP.

19Annexure 1-CHECK LIST; page 45;clause 7.

Proforma for Contract as per Annexure 8 Please clarify whether Annexure 7 has to besubmitted at the time of bidding or only bythe selected bidder.


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Annexure4(P1), Page50

Please note that PTCUL reserve completeright to normalize, change quantitiesmentioned below in order to compare the

price bids submitted by various bidders.Validity of these rates shall atleast 5 yearsfrom the data of LOA.

Please clarify whether the rates quoted shallbe valid for 5 years. If yes, we would requestyou to kindly re-consider/remove thisclause as the same would not agreeable tomost of the OEM's.

This is a standard clause in RFP.

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Page 50-52 Prid Bid Please clarify whether the REBATE

COLUMN in the price Bid could be leftblank.

Please mention any value in it.

22Page 51, Price Bid Clause 7 Pricing of Oracle Please confirm whether we need to quote

for both the options A & B under this clause.Please stick to requirements of RFP requestedfrom Bidder. It is also requested to please readRFP carefully for clarity.

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Page 53, Annexure4(P2)

Schedule of Price Incidence on Account ofWithdrawl of Deviations Mentioned inTechnical Proposal

Please confirm whether Annexure 4(P2) hasbe filled only if there are Technical &Commercial Deviations.



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Queries Raised by: HCL Infosystem Limited

S.No.

RFP Reference/ VendorReference

RFP Clause Clarification Sought Clarifications by PTCUL

1

Part A Technical Details1.2 Eligibility (Pre

Qualification) Criteria

Should have Quality Certification for CMMILEVEL iii or should have ISO 9001:2000 &

ISO 270001 or equivalent/highercertification

The CMMI & ISO 9001/ISO 27001 arediferent certification, so request you to

kindly correct the same.

Please stick to requirements of RFP requestedfrom Bidder. It is also requested to please read

RFP carefully for clarity.

2

Part A Technical Details1.0 Part A point #2, Pg 9;3.1 Pat A High Levelscope of Work, Pg11

along-with provision of Lab for 10 Nodes Please clarify about the 10 Nodes Lab,whether Vendor is supposed to take thesame under scope of work.

Yes and it is already mentioned in RFP.

3

Part A Technical Details3.1 Part B High Levelscope of Work, Pg11

Support Services of Data Centre for next 5years for Licensees, Annual TechnicalSupport,

Hardware and other peripheral equipmentexcept PC's and Printers.

As per this clause RHEL, UTMSubscriptions etc are not mentioned clearly.

Need not to be mentioned separately, this allcomes under scope of work as per RFP

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Part A Technical Details3.2 Other Scope of Work,Pg11

Oracle Installation and Configuration Only supply of Oracle Licenses should beconsidered under the scope of work,whereas installation and configuratin ofOracle Licenses is the part of applicationVendor's Scope.

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Part A Technical Details4.6.4 SAN; Pg 14

The storage area network should bedesigned and implemented keeping in mind

Owner's requirement of high availabilityand based on high availability architecture.

Technically the Entire Solution is notdesigned in a High availability architecture,

infact with no redundant insrastructure.This clause does not validate the design.Request you to kindly get the entire IT Infrato be in NSPOP mode (NO Singel Point ofFailure.

BoM and Requirement have already been definedin the RFP, therefore, Solution and BoM needs to

sticks to detailing in RFP to meet requirement.

6

Part A Technical Details4.6.5 Security; Pg 14

Firewalls in Data Centre shall be configuredas per best practices

As per the best Pratices for theImplementation of the datacentre, TheFirewall should be configured in HighAvailability Mode. Request you to kindly

get the qty of Firewall Changed to 02.


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39

Part C: Annexures andForms Annexure 4(P1);

7 Oracle (Option 8) For Option, Weblogic, Forms, and Reportand Services line item needs to added.Please include the same.

This is typographical error and has been rectified.


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Page No. 61, Annexure10

DIMENSION OF SERVER & UPS ROOM Please provide the existing floor diagram,indicating partitions required and otherinformation if any

Site was shown to bidders present in the Pre-BidMeeting and provisions for work has to be madeas per site. Other Bidders are free to visit site tomake a comprehensive plan before bidsubmission. Other details are already mentionedin Part A: Technical Details of RFP from point no.3 to 17.

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Page No. 27, Clause No.

13

Glass & Aluminum

Partitioning, Vinyl Flooring,Fall Ceiling, Distemper,Vanishing Blinds andinfrastructure items like

Please provide the minimum specification

required.

Site was shown to bidders present in the Pre-Bid

Meeting and provisions for work has to be madeas per site. Other Bidders are free to visit site tomake a comprehensive plan before bidsubmission. Other details are already mentionedin Part A: Technical Details of RFP from point no.3 to 17.

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Page No. 27, Clause No.13

Earthing, Fixing of Roads,Fans, Four Split/Stand/Roof mounted

ceiling Ac's (2 Ton),Separate Wiring of UPS,Lighting

Please provide the minimum specificationrequired.

Site was shown to bidders present in the Pre-BidMeeting and provisions for work has to be madeas per site. Other Bidders are free to visit site to

make a comprehensive plan before bidsubmission. Other details are already mentionedin Part A: Technical Details of RFP from point no.3 to 17.


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Gl P ti i Sit h t bidd t i th P Bid


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e.4

Glass Partioning Site was shown to bidders present in the Pre-BidMeeting and provisions for work has to be madeas per site. Other Bidders are free to visit site tomake a comprehensive plan before bidsubmission. Other details are already mentionedin Part A: Technical Details of RFP from point no.3 to 17.

1.2

b Is any BMS needed Kindly confirm Please stick to requirements of RFP requested

from Bidder.

22 Kindly confirm if a separate Media Room,

Staging room is neededPlease stick to requirements of RFP requestedfrom Bidder.

3

3 Kindly confirm if the WAN Link Media &Bandwidth needs to be provisioned byBidder or PTCUL

Please stick to requirements of RFP requestedfrom Bidder and clarification already issuedabove.

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4 Kindly confirm if Fireproof Vault is to be

provisioned by bidder or will be providd byPTCUL..Kindly mention the capacity (inltrs). If this needs to be provisioned by thebidder them mention the Fire Retardentcapacity (in Hours)



5

5 Rfer Section 8 Page#29 Hardwarefailure/replacement calls should beresolved within 24 HoursHardware failure/replacement at sites

shoult be resolved within 3 working days

Kindly clarifyif 24 hours is for DC & 3Working days is for other sites?

Already mentioned in the RFP.

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6 UTM kindly confirm if the Service. Firewall.VPN Concentrator. Gateway Antivirus.GatewayAntispam Content Filtering. IPS all these arerequired to be available & functional fromday one or it is only the support for theseservices is required.

Obviously from the day one.

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7 UPS As UPS is to be sized as per load & may

differ with each bidder. The followingspecificationshould be removed as this makes the UPSspecs Vendor specific. Minimum 6U RackSpace for Power electronics CabinetMinimum 6U Rack Space for BatteryCabinet.

Project Plan, Requirements and Bill of Materials

(BoM) are already defined RFP, therefore, Bidderis requested to plan accordingly to meetrequirement.

7.1

The UPS shall be contained in two ruggedsteel cabinets one containing the power

electronics and theother containing

Please stick to requirements of RFP requestedfrom Bidder.

The UPS and battery cabinets shall be Please stick to requirements of RFP requested


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7.2

The UPS and battery cabinets shall becapable of conversion between Tower/Stackand Rack-MountConfiguration


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8 O&M The RFP expects Operations &Maintenance for 5yrs. But is silent on theQty of ManpowerRequired.

Kindly fix the type & qty of manpower tosize up for commercials & bring a bidders atcommon platform.

Already mentioned in the RFP.

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9 Refer Price Bid Sno 5(b) L-3/L2 Switch Kindly confirm if Layer 2 or Layer -3 Switchis expected (Thought the specs given at page# 19 are of L-2 Switch)

Please read RFP carefully and proposed accordingto Specifications mentioned.

Queries Raised by: WIPRO LIMITED


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Queries Raised by: WIPRO LIMITED

S.No.



1

Page 11, Section 3, Sub-section 3.1

How would the call flow work for end userissues? Is the vendor expected to setup acentralized service desk for same?Does the vendor need to provide end usersupport services at individual locations ofPTCUL?What are the number of user at each of thelocation supported?Who will provice the tools for TicketManagement, Patch Management etc?Any SLA requirements for support servicesrequired?


2


Conduct Basic Training of user as specified.Please confirm the level of training requiredfor users - Basic Computer operatingtraining or application training?What will be the approximate number ofusers to be trained?All the trainings to be conducted at onlocation or trainings to be conducted atedifferent locations?Will PTCUL provide the trainginfrastructure like - training rooms,

projector and courseware?


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Set-up field level assistance units for userhandholding and troubleshooting asspecified by service levels.Please specify the locations and number ofdays of handholding required at eachlocation.


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Page 14, Section 4, Sub-section 4.6.1

PTCUL has aked for IP Sec VPNconnectivity between sites, Is this an

alternate connectivity for redundancy or thiswill be primary connectivity?

Please read RFP carefully and proposed accordingto Specifications mentioned. Broad

Band/Internet/ Leased Line shall be provided byPTCUL. Other details are already mentioned inPart A: Technical Details of RFP from point no. 3to 17.

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Page 27, Section 14, Sub-section 14

Requirement for Field Sites (24 RemoteLocations) - What are the locations addressand number of user at each location?What are the services provided to be atthese locations?How will these locations be connected to

Data Center?

Please read RFP carefully and proposed accordingto Specifications mentioned. BroadBand/Internet/ Leased Line shall be provided byPTCUL. Other details are already mentioned inPart A: Technical Details of RFP from point no. 3to 17.

5.0 MINIMUM Layer 2 VPN (VPLS) Please remove this clause. As shown in Please read RFP carefully and proposed according


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5.0 MINIMUMSPECFICATION FORHARWARE, 7.IPSECWAN/INTERNETROUTER, Point 5 MPLSSupport

Layer 2 VPN (VPLS) Please remove this clause. As shown inFigure 1 at Page 13 of RFPand mentioned insection 4.6.1 of RFP, A WAN network is tobe setup by the vendor using IP-Sec VPNtechnology which has been asked in routeralready. Whereas Virtual Private LANServices (VPLS) is a class of VPN thatsupports the connection of multiple sites in

a single bridged domain over a managedIP/MPLS network. VPLS is used by Serviceprovider. So, request you to remove thesame.

Please read RFP carefully and proposed accordingto Specifications mentioned. BroadBand/Internet/ Leased Line shall be provided byPTCUL. Other details are already mentioned inPart A: Technical Details of RFP from point no. 3to 17.

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5.0 MINIMUMSPECFICATION FORHARWARE, 7.IPSECWAN/INTERNETROUTER, Point 7 IPSecVPN

Concurrent VPN tunnels 512 MB Please clarify/remove this clause. Pleaseclarify this clause as in performancespecifications of router you have alreadyasked the 256 VPN tunnels and 400 Mbps ofthroughput. This clause seems to berepetitive and contradictory to earlierclause. So please remove this clause.

This is a typographical error in it and Sl. No. 7 (7),Page No. 18, Clause 5.0 Minimum Specificationfor Hardware should be read as "Concurrent VPNtunnels".

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5.0 MINIMUMSPECFICATION FORHARWARE, 7.IPSECWAN/INTERNETROUTER, Point 11 Flashand Memory

Should have 4 DIMM Slots Please remove this clause and increase theflash upgradeble requirement to 8 GB.Please remove the specific requirement ofmentioning the number of DIMM slot. Werequest you to ask for the sufficientscalability in terms of Flash Memory ratherthen mentioning number of DIMM slots.


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5.0 MINIMUMSPECFICATION FORHARWARE, 7.IPSECWAN/INTERNETROUTER, Point 12Physical Specifications

19" Rack Mountable, 2U Please amend this clause to 19" RackMountable. Fixed configuration modularrouters comes in rack size from 1RU to 4RU. So, we request you to ensure that routershould be rack mounted but not to bind thesame with 2 RU specification.



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What size of media storage space you are Site was shown to bidders present in the Pre-Bid


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looking please clarify the capacity. Meeting and provisions for work has to be madeas per site. Other Bidders are free to visit site tomake a comprehensive plan before bidsubmission. Other details are already mentionedin Part A: Technical Details of RFP from point no.3 to 17.

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Page No. 27, Clause No.

13, Site development asper room dimensions -electrical work

Also provide the scope of job from main EB

source to Data Centre IT panel andassuming that after Data Centre LT Panelthe bidder has to take care the futherdistribution in data centre area.



since you have asked for the Generatorplease provide the DG capacity and itsspecification or shall bidder calcalculate its

own as per the load, pls confirm.

Yes this is solution specific and technical solutionshould be such so as to meet requirementsmentioned in RFP.

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General Since precision cooling is preferable for DataCentre request you to pls add on thePrecision cooling specification for serverfarm area and rest other area can be bycomfort cooling.


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General Bid has not asked for CCTV, Access control,BMS, Fire and detection and other DataCentre security product as its important for

data securing, please clarify.


16 Page No. 11, Point 3.2 Please specify working hours.

The uptime % is not mentioned however theclient has specified resolution time. Pleaseinclude query if we need to know theuptime%.


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5.0 Minimum

f

LTO4/LTO5 Drives Please be specific which Tape Drive is

d h d ff

As per Bill of Material.


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8specification

for hardware

required as there is cost difference

between the same. Kindly deleted LTO4

or LTO5.

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5.0 Minimum

specification

for hardware

Specifications for Backup software is not

mentioned. We suggest to include the

Detailed specifications of the Backup

Software as per the Scope of Work underBackup.

Requirements are to be met as specified in RFPand propose in Technical Solution. So, Bidder isrequested to plan accordingly to meetrequirements.

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5.0 Minimum

specification for

hardware, RHEL

Standard Server

Edition; Pg 17

All Servers must be provided with latest

version of 64-bit Red Hat Enterprise

Linux Operating System for 1 socket pair

(i.e.2 populated sockets) up to 1 gues

with 1 year Standard support.

1 Year Standard Support is mentioned,

whereas as per clause mentioned on Page

11, the software support/subscription is

required for 5 years. This needs to be

changed to 5 Years Support.

This is a typographical error in it and Sl. No. 6 (1),Page No. 17, Clause 5.0 Minimum Specificationfor Hardware should be read as "5 years".

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Part C: Annexures and

Forms, Annexure 4

(P1); Pg 50

Fiber optic based 2 TB or more row

capacity (approx.) external RAID-5 or

better Dual RAID controller with 1GB

cache each with SAN switch.

Fiber Optic based Storage is expected

with a SAN Switch based solution, but on

the contrary the specifications do not

include and SAN Switch. Please refine the

statement.

Please refer to clarification mentioned above.

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Forms, Annexure 4

(P1); Pg 51

Tape Library, LTO-5 or better/Backup

Tape Drive

This statement contradicts with the

specifications of device. LTO-4/LTO-5

will give he flexibility of quoting for

either of them but there is a cost

difference in both. Please suggest which

drive is required.


Queries Raised by: MUDRA


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S.No.



1

5.0 Minimum

specification for

hardware, Other

Passive Components;

Pg 17

2x24 Port Patch Panel It should be 2x24 port Cat6A based Patch

Panel.

Please stick to requirements of RFP requestedfrom Bidder and is understood. It is alsorequested to please read RFP carefully for clarity.

2

5.0 Minimum

specification for

hardware, Unified

Threat Management

Applicance; Pg 21

Subscriptions of different functionalities

such as IPS/IDS, Gateway Antivirus,

Gateway Antispam are not mentioned

specifically. We suggest, based on the

clause mentioned on page 11, it should be

bundled with 5 Year Subscription

License.

Need not to be mentioned separately, this allcomes under scope of work as per RFP

3


Forms, Annexure 4(P1); Pg 51

Layer 2 Swtich (Managed)/Layer 3

Switch(24)

Specs mentioned in Technical Specs

section is for a Layer - 2 POE Switch, thusthe same needs to be changed.

Please read RFP carefully and proposed according

to Specifications mentioned.

Queries Raised by: HP & M/s ESDS SOFTWARE SOLUTION PVT. LTD.


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S.No.



1

7. IPSECWAN/INTERNETROUTER/Page No.18

Port Configuration:Shall have at least 4 nos of 10/100/1000RJ45 LAN Ports

225 KPPS of Router performance is asked .With this performance the router will usemaximum 100 Mbps bandwidth on port ,and the gigabit port is not required at all.More over, the gigabit bandwidth contains

more electrical interferences hence it is lessstable as compare to fast ethernet and atrouter end the link stability is veryimportant, hence we request you to modifythe clause as "Shall have at least 4 nos of10/100 RJ45 LAN Ports"


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Performance:AES256+SHA-1/3DES+SHA-1 VPNperformance of at least 400 MBPS

As compared to Router performance whichis 225 KPPS the VPN performance asked isextremely high. With this router

performance the VPN performance must notexceed 250 Mbps, hence we request you tomodify the clause as "AES256+SHA-1/3DES+SHA-1 VPN performance of atleast 250 MBPS" . Currently the clause isfavoring a Single OEM and hence requestyou to make the chnage to make it genericwithout impacting the overall requirementas submitted please


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7. IPSEC

WAN/INTERNETROUTER/Page No.18

Routing

Should support 64K/5K BGP/OSPF Routes

As per the envisaged network infrastructure

there is not much requirement of BGP. BGPis generally used for backing the corerouting decision on internet . Withinintranet OSPF is used and OSPF which is therequirement of this network, its routesasked are very low hence we request you tomodify the clause as "Should support30K/10K BGP/OSPF Routes" to make itgeneric for all OEMs and enable them tobid

Please stick to requirements of RFP requested

from Bidder. It is also requested to please readRFP carefully for clarity.

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IPsec VPNConcurrent VPN tunnels 512MB

VPN tunnels is not a memory term hence itshould not be measured in MB. VPN tunnelis generally only numbers, hence we requestyou to modify the clause as "ConcurrentVPN tunnels 512"



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8. L2 SWITCH POWERON ETHERNET

1000BASE-ZX (SFP) 1000BASE ZX is non standard gigabitEthernet transmission using 1,550 nm


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(PoE)/Page No.20g ,

wavelength to achieve distances of at least70 km over single-mode fiber.Today'sstandard use 1000Base-LH(SFP) using1550nm to achive 70 Km distance,hence werequest you to modify the clause as1000BASE-ZX(SFP)/1000BASE-LH(SFP)

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8. L2 SWITCH POWERON ETHERNET(PoE)/Page No.20

1000BASE-CWDM SFP 1470 nm1000BASE-CWDM SFP 1490 nm1000BASE-CWDM SFP 1510 nm1000BASE-CWDM SFP 1530 nm1000BASE-CWDM SFP 1550 nm1000BASE-CWDM SFP 1570 nm1000BASE-CWDM SFP 1590 nm7 Standards1000BASE-CWDM SFP 1610 nm

This network infrastructure doesnt haveneed of CWDM.CWDM is used in telecom& defence organizations and it is generallyfeature of industry grade switches hence werequest you to remove this clause" which isnot the requirement of the RFP/department.


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4.(SAN) Host Interface Storage to be provided with 4 or moe 8Gbps Fibre connectivity ports with 8 portfibrechannel HBA

Instead of 8 port fibre channel it should be 8port FC redundant switches. Please clarify


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4. (SAN) RAIDConfiguration

RAID controller should support RAID levels0, 1, 3, 5, 6, and 10

Hardware RAID is not mentioned whichresults in better reliability and performanceand hence request you to kindly amend theclause as " RAID controller should supportHardware RAID levels 0, 1, 3, 5, 6, and 10

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1.Database Server PCI Ports PCI ports have been replaced by PCI-e ports

and hence request you to kindly amend theclause as : 4 PCI-e slots scalable to min 6slots for future expansion

Clarifications 29-12-11

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