City of Hämeenlinna

Chief Information Officer

riku.moisio@hameenlinna.fi

Phone + 358 3 6212244

Riku Moisio

~70000 inhabitants (2009 restructuring of municipalities)

Area 1819 sq km

Traditional and vibrant educational and cultural town at the junction of nationally important rail, road and waterway network.

Hämeenlinna enjoys a vibrant commercial and artistic life. Amongst its best-known output are beautiful and valuable design products.

Main facts about Hämeenlinna

Hauho3 970

Lammi5 506

Janakkala16 405

Renko2 380

Kalvola3 528

Hattula9 444 Tuulos

1 623

Hämeenlinna48 414

Asukastilanne 31.12.2007

The municipalities of the region of Hämeenlinna and the populations in 31.12.2007

eServices:

better service (customers),

more effective service (administration)

A new way but with the existing resources

Libraries pioneered eService delivery

eServices in all major sectors

Daycare, schools, health, library, infrastructure development…

Services modernization

Library DB with rich content

Use of social media practises (ratings, user generated content)

A Physical Self Service Library Under Construction

eLibrary

Users can tell their story by creating a Custom Google Map

We use it to tell our stories. How is the skiing route today. Where is the swimming beach?

Webcams provide visual information

A killerapp that was created through customer feedback

Virtuaalipolku - VirtualPath

Structured eServices methodology

Which services, why and how.

We are thinking now:

How to engage citizens in the planning of eServices?

How to identify weak signals. Small steps that make a big difference.

The wise use of the social media

Next steps

A user-centric design approach. The user will know his/her ”total process”.

Work with real world problems and bring innovative solutions to the table.

Do not overplan. Put the service out and listen to the feedback. Do not sit back and relax after implementing version 1.0

Do not sink into technological depths. Sometimes trivial technology will do a big difference. (email)

Lessons learnt

BONUS:

A Wiki Way of Commenting the Strategic Papers

THANKS!