Cisco Services · tangible proof of outcomes. Chuck Robbins. ... Formula For Success. Cisco ......
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Transcript of Cisco Services · tangible proof of outcomes. Chuck Robbins. ... Formula For Success. Cisco ......
We've seen the market shifting towards a subscription economy, where the value of a customer is realized over time instead of just up front and customers demand
tangible proof of outcomes.
Chuck Robbins
Cisco Services: We partner with you and our customers on their digital transformation by advising, integrating, and operating solutions to achieve their business goals.
The Future is Hyper Connected
TODAY
99.4%
TOMORROW
Wi-Fi (49%) andmobile-connected devices (12%) will generate 61% ofIP traffic by 2018
180 billion appswill download in 2015
of the physical world isunconnected today
180B
IP video will be 79% of all IP
traffic by 2018
79%61%
21B
21 billion devicesconnected by 2018
(50B by 2020)
$19T
IoE value at stake estimated at $19T over the next 10 years
The Race to Digitise is On
75%of businesseswill becomefully digital
By 2020,
30%of these
digitization efforts will be successful
Only
#1reason companies don’t
succeed?... Fail to
Innovate/Reinvent
Source: Gartner: Top 10 Strategic Predictions for 2015 & Beyond: Digital Business Is Driving 'Big Change’
What is Global Customer
Success?To enable the end-to-end customer engagement model
that supports customers for life.
Reduce
Churn
Renew
on Time
Recurring
revenue
=Value
Realization
Formula For Success
Cisco Confidential
Our Response to the Subscription Economy
Dedicated Teams
Use Specialised
Expertise
Global Scale
Consistent
Approach
Analytics
Leverage what we
know
Annuities
Maximize Annuity
Revenues
Adoption
Make sure
Customers see
Value
Customer Success
End to End Customer Engagement
Across Cisco Portfolio
RENEW
Deliver a highly
repeatable, scalable,
cost optimized
annuities engine
Customer
Retention
EXPAND
Leverage data
driven insights to
accelerate cross-
sell and up-sell
Wallet
Share
ADOPTION
Accelerate value
realization of
solutions
leveraging data and
analytics
Value
RealizationGrowth Through
Business Outcomes
LAND
Propel customer
outcomes by
designing and
selling solutions
Solutions Outcomes Experience
Products + Services
= Complete integrated, industry specific solutions
Business outcome driven, higher customer
satisfaction, trusted partner for digital era
30 Years Innovating to Connect The World
Cisco Services
Delivered through our partners