CISCO CONFIGURATION GUIDE

Updated March 17, 2016

Table Of Contents

Section 1 – Cisco Configuration1.1 – Configure Cisco Unified Application Users........................................................................11.2 – Configure Cisco Unity Connection Monitoring...............................................................5

Section 2 – Install Chronicall2.1 - Installation Setup......................................................................................................................6

Section 3 – Recording Library Setup3.1 – Installation Setup.....................................................................................................................10

Section 1 – Cisco Configuration

1.1 Configure Cisco Unified Application Users

An application user must be created and configured inside of the Cisco Unified CM Administration tool to allow Chronicall to connect to the system. Chronicall also requires user access to the administrative XML (AXL) API to query for users, groups, voice-mail information, call park timeouts, and to automatically configure devices to be monitored (if requested within Chronicall). To create an application user:

1. Sign in as an with administrator rights to Cisco Unified CM Administration.

2. Select User Management > Application User.

1

3. Select Add New

4. Enter a user ID and password for Chronicall to use in the application user

2

5. In the Permissions Information section click the Add to User Group button.

6. Then click Find and select the following groups: Standard CCM Read Only, Standard CCM Super Users, Standard CTI Allow Call Monitoring, Standard CTI Allow Call Park Monitoring, Standard CTI Allow Call Recording, and Standard CTI Enabled. Then click the Add Selected button.

3

7. Click Save. The user should now look like the image below

4

1.2 Configure Cisco Unity Connection Monitoring

In order for Chronicall to know what happens to a call while it is inside the unity system (voice-mail or auto-attendant), remote port status monitoring must be enabled for the Chronicall server. Please do the following:

1. Sign-in as an administrative user to Cisco Unity Connection Administration. 2. Select System Settings > Advanced > Conversations from the menu on the left.

5

Section 2 – Install Chronicall

2.1 - Installation Setup

Default username is Administrator and default password is password. You can change the password after the initial setup.

3. Make sure the Enable Remote Port Status Monitor Output option is selected and the IP address of the Chronicall server is added to the field IP Addresses Allowed To Connect For Port Status Monitor Output (comma-separated). The example below has the output going to two different PC’s 10.0.0.216 and 10.0.0.233.

4. Click the Save button.

6

Enter the IP Address of your Cisco Unified Communications Manager. Enter the user-name and password you created on step 1.1. If you forgot this step you can click on the Help: Creating a CTI/AXL Application User tab and it will provide you the instructions.

Select the extensions you want Chronicall to report on.

7

Enter the IP Address of your Cisco Unity System. You will need have previously set up Unity Monitoring outlined in step 1.2. If you forgot click on the Instructions: Configure Unity Connection Monitoring Tab.

Select the extension you want to monitor in Realtime. This requires Realtime Agent Licenses. If you don’t have any Realtime Agent licenses you can skip this step.

8

Select the extension you want to assign an Agent Dashboard License. This requires a Realtime Agent Licenses and Agent Dashboard License. If you don’t have any Realtime Agent licenses or Agent Dashboard Licenses you can skip this step.

Finish

9

Section 3 – Recording Library Setup

3.1 – Installation Setup

The following setup will help configure Xima’s Recording Library. If you don’t have a Recording library license you can skip this section. Please assign Recording Library an extension. This will have to fall into the systems extension range and must not be in use by another devise. You will also need to select the extensions you wish to record. If an extension doesn’t appear it doesn’t have a compatible phone / devise. See below for compatible recording devises.

10

Select the device pool Chronicall should use. If you don’t see this option you only have one devise pool configured.

Below is a list of commands Chronicall will send to your cisco system to complete the recording setup.

Finish

11

Phones supporting Cisco Central Recording:

12

Device/Phone Model SCCP SIP Device-based (built-in-bridge)RTP- Unencrypted Media

Device-based (built-in-bridge)sRTP - Encrypted Media

Gateway-based RTP-Unencrypt-ed Media

Automatic Recording

Silent Selective Recording

User Selective Recording (available in UCM 9.0 or later)

Remarks

Analog Phone NA NA NA NA NA NA NA NA Not a supported device

Cisco 12 S NA NA NA NA NA NA NA NA Not a supported device

Cisco 12 SP NA NA NA NA NA NA NA NA Not a supported device

Cisco 30 SP+ NA NA NA NA NA NA NA NA Not a supported device

Cisco 3905 NA NA NA NA NA NA NA NA Not a supported device

Cisco 3911 NA NA NA NA NA NA NA NA Not a supported device

Cisco 6901 NA NA NA NA NA NA NA NA Not a supported device

Cisco 7902 NA NA NA NA NA NA NA NA Not a supported device

Cisco 7905 NA NA NA NA NA NA NA NA Not a supported device

Cisco 7910 NA NA NA NA NA NA NA NA Not a supported device

Cisco 7912 NA NA NA NA NA NA NA NA Not a supported device

Cisco 7920 NA NA NA NA NA NA NA NA Not a supported device

Cisco 6911 XX XX Requires UCM 7.1(3) or later

Requires UCM 8.0(1) or later

Requires UCM 10.0(1) or later

Yes Yes Yes CUCM 7.1(3) requires Dec 2009 firmware update 8.5(4)

Cisco 6921 XX XX Requires UCM 7.1(3) or later

Requires UCM 8.0(1) or later

Requires UCM 10.0(1) or later

Yes Yes Yes CUCM 7.1(3) requires Dec 2009 firmware update 8.5(4)

Cisco 6941 XX XX Requires UCM 7.1(3) or later

Requires UCM 8.0(1) or later

Requires UCM 10.0(1) or later

Yes Yes Yes CUCM 7.1(3) requires Dec 2009 firmware update 8.5(4)

Cisco 6945 XX XX Requires UCM 7.1(3) or later

Requires UCM 8.0(1) or later

Requires UCM 10.0(1) or later

Yes Yes Yes CUCM 7.1(3) requires Dec 2009 firmware update 8.5(4)

Cisco 6961 XX XX Requires UCM 7.1(3) or later

Requires UCM 8.0(1) or later

Requires UCM 10.0(1) or later

Yes Yes Yes CUCM 7.1(3) requires Dec 2009 firmware update 8.5(4)

Cisco 7811 XX Requires UCM 6.0(1) or later

Requires UCM 8.0(1) or later

Requires UCM 10.0(1) or later

Yes Yes Yes

Cisco 7821 XX Requires SIP firmware 10.1(1)

Requires SIP firmware 10.1(1)

Requires UCM 10.0(1) or later

Yes Yes Yes

Cisco 7841 XX Requires SIP firmware 10.1(1)

Requires SIP firmware 10.1(1)

Requires UCM 10.0(1) or later

Yes Yes Yes

Cisco 7861 XX Requires SIP firmware 10.1(1)

Requires SIP firmware 10.1(1)

Requires UCM 10.0(1) or later

Yes Yes Yes

Cisco 7906 XXXX Requires UCM 6.0(1) or later

Requires UCM 8.0(1) or later

Requires UCM 10.0(1) or later

Yes Yes SCCP, Yes SIP, Device -based only

Cisco 7911 XXXX Requires UCM 6.0(1) or later

Requires UCM 8.0(1) or later

Requires UCM 10.0(1) or later

Yes Yes SCCP, Yes SIP, Device -based only

Cisco 7914 Sidecar XX Requires UCM 6.0(1) or later

Requires UCM 8.0(1) or later

Requires UCM 10.0(1) or later

Yes Yes SCCP, Yes SIP, Device -based only

Cisco 7915 Sidecar XX XX Requires UCM 6.0(1) or later

Requires UCM 8.0(1) or later

Requires UCM 10.0(1) or later

Yes Yes SCCP, Yes SIP, Device -based only

Cisco 7916 Sidecar XX XX Requires UCM 6.0(1) or later

Requires UCM 8.0(1) or later

Requires UCM 10.0(1) or later

Yes Yes SCCP, Yes SIP, Device -based only

Cisco CKEM Sidecar XX Requires UCM 7.1(3) or later

Requires UCM 8.0(1) or later

Requires UCM 10.0(1) or later

Yes Yes SCCP, Yes SIP, Device -based only

13

Cisco 7935 NA NA NA NA NA NA NA NA Not a supported device

Cisco 7936 NA NA NA NA NA NA NA NA Not a supported device

Cisco 7940 NA NA NA NA NA NA NA NA Not a supported device

Cisco 7960 NA NA NA NA NA NA NA NA Not a supported device

Cisco 7985 NA NA NA NA NA NA NA NA Not a supported device

Cisco 7921 XX Requires UCM 6.0(1) or later

Requires UCM 8.0(1) or later

Requires UCM 10.0(1) or later

Yes Yes SCCP, Yes SIP, Device -based only

CUCM 6.0(1) requires Aug 2008 firmware update

Requires March 2010 firmware update 1.4(1)

End of Software Maintenance Release 2009

Cisco 7925 & 7925-EX XX Requires UCM 6.0(1) or later

Requires UCM 8.0(1) or later

Requires UCM 10.0(1) or later

Yes Yes SCCP, Yes SIP, Device -based only

Cisco 7931 XX Requires UCM 6.0(1) or later

Requires UCM 8.0(1) or later

Requires UCM 10.0(1) or later

Yes Yes SCCP, Yes SIP, Device -based only

Cisco 7941 XX XX Requires UCM 6.0(1) or later

Requires UCM 8.0(1) or later

Requires UCM 10.0(1) or later

Yes Yes SCCP, Yes SIP, Device -based only

Cisco 7941G-GE XX XX Requires UCM 6.0(1) or later

Requires UCM 8.0(1) or later

Requires UCM 10.0(1) or later

Yes Yes SCCP, Yes SIP, Device -based only

Cisco 7942 XX XX Requires UCM 6.0(1) or later

Requires UCM 8.0(1) or later

Requires UCM 10.0(1) or later

Yes Yes SCCP, Yes SIP, Device -based only

Cisco 7945 XX XX 6.0(1) or later Requires UCM 8.0(1) or later

Requires UCM 10.0(1) or later

Yes Yes SCCP, Yes SIP, Device -based only

Cisco 7961 XX XX Requires UCM 6.0(1) or later

Requires UCM 8.0(1) or later

Requires UCM 10.0(1) or later

Yes Yes SCCP, Yes SIP, Device -based only

Cisco 7962 XX XX Requires UCM 6.0(1) or later

Requires UCM 8.0(1) or later

Requires UCM 10.0(1) or later

Yes Yes SCCP, Yes SIP, Device -based only

Cisco 7965 XX XX Requires UCM 6.0(1) or later

Requires UCM 8.0(1) or later

Requires UCM 10.0(1) or later

Yes Yes SCCP, Yes SIP, Device -based only

Cisco 7975 XX XX Requires UCM 6.0(1) or later

Requires UCM 8.0(1) or later

Requires UCM 10.0(1) or later

Yes Yes SCCP, Yes SIP, Device -based only

Cisco 8811 XX Requires UCM 8.5(1) or later

Requires UCM 8.6(2) or later

Requires UCM 10.0(1) or later

Yes Yes Yes

Cisco 8841 XX Requires UCM 8.5(1) or later

Requires UCM 8.6(2) or later

Requires UCM 10.0(1) or later

Yes Yes Yes

Cisco 8845 XX Requires UCM 8.5(1) or later

Requires UCM 8.6(2) or later

Requires UCM 10.0(1) or later

Yes Yes Yes

Cisco 8851 XX Requires UCM 8.5(1) or later

Requires UCM 8.6(2) or later

Requires UCM 10.0(1) or later

Yes Yes Yes

Cisco 8861 XX Requires UCM 8.5(1) or later

Requires UCM 8.6(2) or later

Requires UCM 10.0(1) or later

Yes Yes Yes

Cisco 8831 XX Requires SIP firmware 9.3(2)

Requires SIP firmware 9.3(2)

Requires UCM 10.0(1) or later

Yes Yes SCCP, Yes SIP, Device -based only

Cisco 7961G-GE XX XX Requires UCM 6.0(1) or later

Requires UCM 8.0(1) or later

Requires UCM 10.0(1) or later

Yes Yes SCCP, Yes SIP, Device -based only

End of Software Maintenance Release 2009

Cisco 7970 XX XX Requires UCM 6.0(1) or later

Requires UCM 8.0(1) or later

Requires UCM 10.0(1) or later

Yes Yes SCCP, Yes SIP, Device -based only

End of Software Maintenance Release 2009

Cisco 7971 XX XX Requires UCM 6.0(1) or later

Requires UCM 8.0(1) or later

Requires UCM 10.0(1) or later

Yes Yes SCCP, Yes SIP, Device -based only

Cisco 7937 XX Requires UCM 6.0(1) or later

No Requires UCM 10.0(1) or later

Yes Yes SCCP, Yes SIP, Device -based only

Cisco 7926 XX Requires UCM 7.0(1) or later

Requires UCM 7.0(1) or later

Requires UCM 10.0(1) or later

Yes Yes SCCP, Yes SIP, Device -based only

14

Cisco E20 NA NA NA NA NA NA NA NA Not a supported device

Cisco EX60 NA NA NA NA NA NA NA NA Not a supported device

Cisco EX90 NA NA NA NA NA NA NA NA Not a supported device

Cisco CTS 500 NA NA NA NA NA NA NA NA Not a supported device

Cisco CTS 500-32 NA NA NA NA NA NA NA NA Not a supported device

Cisco CTS (all other device models)

NA NA NA NA NA NA NA NA Not a supported device

Cisco ATA 186 NA NA NA NA NA NA NA NA Not a supported device

Cisco ATA 187 NA NA NA NA NA NA NA NA Not a supported device

Cisco ATA 188 NA NA NA NA NA NA NA NA Not a supported device

Cisco 8865 XX Requires UCM 8.5(1) or later

Requires UCM 8.6(2) or later

Requires UCM 10.0(1) or later

Yes Yes Yes

Cisco 8941 XXXX Requires UCM 7.1(5) or later

Requires UCM 8.0(1) or later

Requires UCM 10.0(1) or later

Requires firmware 9.1(2) or later. SIP support in 9.2(1) in July 2011.

Yes Yes Yes

Cisco 8945 XXXX Requires UCM 7.1(5) or later

Requires UCM 8.0(1) or later

Requires UCM 10.0(1) or later

Requires firmware 9.1(2) or later. SIP support in 9.2(1) in July 2011.

Yes Yes Yes

Cisco 8961 XX Requires UCM 7.1(3) or later

Requires UCM 8.0(1) or later

Requires UCM 10.0(1) or later

CUCM 8.0(1) requires March 2010 firmware update 9.0(2)

Yes Yes Yes

Cisco 9965 XX Requires UCM 7.1(3) or later

Requires UCM 8.0(1) or later

Requires UCM 10.0(1) or later

CUCM 8.0(1) requires March 2010 firmware update 9.0(2)

Yes Yes Yes

Cisco DX650 XX Requires UCM 7.1(3) or later

Requires UCM 8.5(1) or later

Requires UCM 10.0(1) or later

CUCM 10.0(1) requires firmware update 10.1.1

Yes Yes Yes

Cisco DX70 XX Requires UCM 8.5(1) or later

Requires UCM 8.5(1) or later

NA Yes Yes Yes

Cisco DX80 XX Requires UCM 8.5(1) or later

Requires UCM 8.5(1) or later

NA Yes Yes Yes

Cisco IP Communicator XXXX Requires CIPC v7.0(1) or later

No Requires UCM 10.0(1) or later

Yes Yes SCCP, Yes SIP, Device -based only

Cisco Jabber for Windows- Softphone Mode

XX Requires Jabber for Windows 9.2 or later

Requires Jabber for Windows 9.2 or later

Requires UCM 10.0(1) or later

Yes Yes No

Cisco Jabber for Mac - Softphone Mode

XX Requires Jabber for Mac 9.2 or later

Requires Jabber for Mac 9.2 or later

Requires UCM 10.0(1) or later

Yes Yes No

Cisco Jabber for Windows - Extend/Connect Mode

NANA NA NA Requires Jabber for Windows 9.2 or later and UCM 10.0(1) or later

Yes Yes No

Cisco Jabber for iPad (Wifi-only)

NANA NA NA Requires UCM 10.0(1) or later

Yes Yes No

Cisco Jabber for Windows - Remote Desktop Control Mode

NANA Refer to the device model under remote control to determine support.

Refer to the device model under remote control to determine support.

Refer to the device model under remote control to determine support.

Refer to the device model under remote control to determine support.

Refer to the device model under remote control to determine support.

Refer to the device model under remote control to determine support.

Refer to the device model under remote control to determine support.

Cisco Jabber for Mac - Remote Desktop Control Mode

NANA Refer to the device model under remote control to determine support.

Refer to the device model under remote control to determine support.

Refer to the device model under remote control to determine support.

Refer to the device model under remote control to determine support.

Refer to the device model under remote control to determine support.

Refer to the device model under remote control to determine support.

Refer to the device model under remote control to determine support.

Cisco 9951 XX Requires UCM 7.1(3) or later

Requires UCM 8.0(1) or later

Requires UCM 10.0(1) or later

CUCM 8.0(1) requires March 2010 firmware update 9.0(2) CUCM 10.0(1) requires firmware update 9.4.1

Yes Yes Yes

Cisco 9971 XX Requires UCM 7.1(3) or later

Requires UCM 8.0(1) or later

Requires UCM 10.0(1) or later

CUCM 8.0(1) requires March 2010 firmware update 9.0(2) CUCM 10.0(1) requires firmware update 9.4.1

Yes Yes Yes

15

Cisco Unified Communications Integration for WebEx Connect -Softphone Mode

NA NA

NA NA

NA NA NA NA NA NA Not a supported device

VGC Phone NA NA NA NA NA NA NA NA Not a supported device

VG224 NA NA NA NA NA NA NA NA Not a supported device

VG248 NA NA NA NA NA NA NA NA Not a supported device

CTI Route Point NA NA NA NA NA NA NA NA Not a supported device

CTI Route Point (Pilot Point)

NA NA NA NA NA NA NA NA Not a supported device

ISDN BRI Phone NA NA NA NA NA NA NA NA Not a supported device

Cisco Jabber for iPhone

NANA NA NA Requires UCM 10.0(1) or later

Yes Yes No

Cisco Unified Communications Integration for Microsoft Office Communicator/Lync -Softphone Modes

NANA NA NA Requires UCM 10.0(1) or later

Yes Yes No

Cisco Unified Communications for RTX (CUCRTX) -Softphone Mode

NANA NA NA Requires UCM 10.0(1) or later

Yes Yes No

Cisco Web Communi-cator for Wx Social -Softphone Mode

NANA NA NA Requires UCM 10.0(1) or later

Yes Yes No

CTI Port NANA NA NA Requires UCM 10.0(1) or later

Yes Yes Yes

CTI Remote Device (Extend & Connect)

NANA NA NA Requires UCM 10.0(1) or later

Yes Yes Yes

Carrier Integrated Mobile

NANA NA NA Requires UCM 10.0(1) or later

Yes Yes No

IMS Client NANA NA NA Requires UCM 10.0(1) or later

Yes Yes No

Cisco Jabber for Android

NANA NA NA Requires UCM 10.0(1) or later

Yes Yes No

Cisco Unified Personal Communicator - Remote Desktop Control Mode

Refer to the device model under remote control to determine support.

Refer to the device model under remote control to determine support.

Refer to the device model under remote control to determine support.

Refer to the device model under remote control to determine support.

Refer to the device model under remote control to determine support.

Refer to the device model under remote control to determine support.

Refer to the device model under remote control to determine support.

NA NACisco Unified Communications Integration for Microsoft Office Communicator/Lync -Remote Desktop Control Mode

Refer to the device model under remote control to determine support.

Refer to the device model under remote control to determine support.

Refer to the device model under remote control to determine support.

Refer to the device model under remote control to determine support.

Refer to the device model under remote control to determine support.

Refer to the device model under remote control to determine support.

Refer to the device model under remote control to determine support.

NA NACisco Unified Communications for RTX (CUCRTX) - Remote Desktop Control Mode

Refer to the device model under remote control to determine support.

Refer to the device model under remote control to determine support.

Refer to the device model under remote control to determine support.

Refer to the device model under remote control to determine support.

Refer to the device model under remote control to determine support.

Refer to the device model under remote control to determine support.

Refer to the device model under remote control to determine support.

NA NACisco Web Communi-cator for Wx Social - Remote Desktop Control Mode

Refer to the device model under remote control to determine support.

Refer to the device model under remote control to determine support.

Refer to the device model under remote control to determine support.

Refer to the device model under remote control to determine support.

Refer to the device model under remote control to determine support.

Refer to the device model under remote control to determine support.

Refer to the device model under remote control to determine support.

NA NACisco Unified Communications Integration for WebEx Connect - Remote Desktop Control Mode

Refer to the device model under remote control to determine support.

Refer to the device model under remote control to determine support.

Refer to the device model under remote control to determine support.

Refer to the device model under remote control to determine support.

Refer to the device model under remote control to determine support.

Refer to the device model under remote control to determine support.

Refer to the device model under remote control to determine support.

16

Copyright 2015 - Xima Software 888.944.XIMA

Mobile Communicator NA NA NA NA NA NA NA NA Not a supported device

Nokia S60 NANA NA NA Requires UCM 10.0(1) or later

Yes Yes Yes via DTMF

Remote Destination Profile (Single Number Reach)

NANA NA NA Requires UCM 10.0(1) or later

Yes Yes Yes via DTMF