CIH Housing Advice Conference and Exhibition pdfs/Presentations... · CIH Housing Advice Conference...

CIH Housing Advice Conference

and Exhibition

10 April 2014, CIH Office London

CIH Housing Advice Conference & Exhibition

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Firstly, thank you for coming to the conference, we hope that you enjoy the day here with us in London. The Events Team is based in Coventry and here at the event is Jodie Willis, Conference and Seminar Organiser. We are here to help you with any queries, problems or comments you may have. To get the most from the event, please take part - get involved in discussions, ask questions and share ideas. Respect everyone’s right to opinions and allow everyone a space to express their thoughts. Information which may be helpful to you: Appraisal Forms, if you can try to remember to fill in the appraisal forms and leave them on the registration desk before you leave the conference. We really do value your comments and take your views into account when planning next year’s conference and future events. We take all comments seriously. Short Courses and Seminars, if you have enjoyed this event and are interested in other topics which relate to this event, why don’t you try one of our short courses. We cover a wide range of subjects and topics and if you can’t find what you are looking for, then why not contact us about having your training requirements delivered “In-house”. Don't miss this year's The future of temporary accommodation and homelessness event taking place on 22 May in London. Book now to avoid disappointment! For a full list of speakers, sessions, further information and to register, please visit http://tinyurl.com/oqj4p2o We hope you enjoy your day and if you require any further information please contact the Events Team on 02476 851722, email us at [email protected] or visit our website www.cih.org/events. Regards, Jodie

@ CIH_events

Chartered Institute of Housing Events

Chartered Institute of Housing

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http://tinyurl.com/oqj4p2o


09.30 Registration, Refreshments & Exhibition viewing

Refreshment

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10.00 Chair’s Welcome

Shaun Flook, Head of Housing Needs, London Borough of Camden

Octavia and

Islington

10.10 Keynote Session: National priorities for housing allocations and homelessness

Paul Downie, Deputy Director, Department of Communities & Local Government

Octavia and

Islington

10.40 Panel Session: Welfare Reform – impacts, implications and legislation changes Annelie Sernevall, Head of Income, Orbit Living Zorana Halpin, Policy Officer, Shelter

Octavia and

Islington

11.30 Refreshments & Exhibition viewing

11.50 Breakout Sessions

A1

Reviewing your housing allocations policy Rob Shaw, Housing Options and Allocations Manager, Royal Borough of Kensington and Chelsea Council

Barrington

A2

Temporary Accommodation – ending B&B living for homeless families Jim Crawshaw, Integrated Service Head-Homelessness & Pre Tenancy Services, Birmingham City Council

Octavia and Islington

A3

Private Rented Sector – key steps for making a private rented sector offer to end the main housing duty Laura Gale, PRSO Manager, London Borough of Camden Sarah Macfadyen, Policy and Parliamentary Officer, Crisis

Hestia

13.00 Lunch

Refreshment

area

13.50 Breakout Sessions


B1 Universal Credit – Pathfinders experience and how to engage with your customers Julie Vickers, Director of Business Support and Martin Frost, Deputy Chief Executive, New Charter Housing Trust Wendy Pretten, Head of Income Collection and Community Safety and Samantha Duffy, Project Manager Welfare Reform and Financial Inclusion, Places for People


B2 Safer homes in your communities John Thornhill, Policy and Practice Officer, Chartered Institute of Housing Chris Grose, Senior Consultant, ASB and Housing Services, CIH consultancy

Barrington

B3 Housing Law update Daniel Skinner, Head of Social Housing, Batchelors Solicitors

Hestia

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15.00 Keynote Session: Domestic violence and homelessness Hilary Fisher, Director of Policy, Voice and Membership, Women’s Aid Federation of England


15.30 Refreshments & Exhibition viewing

Refreshment

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15.45 Keynote Session: Law & Practice – outsourcing housing options services Neil Morland, Managing Director, Neil Morland Housing Consultants Ltd

Octavia and

Islington

16.15 Panel Session: Getting the right people in the right homes!

Octavia and

Islington

16.35 Event closes

Presentations for this event can be found at:

www.cih.org/Presentations/Housingadviceconference2014

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Paul Downie, Deputy Director, Department of Communities & Local Government Currently responsible for policy on homelessness and housing support, including the statutory framework and provision of funding for local authorities and the voluntary sector. Previous roles within DCLG have included leading the reform of social housing tenure and allocations, and supporting capacity-building and improvement across local government.

Zorana Halpin, Policy Officer, Shelter Zorana Halpin joined Shelter, the housing and homelessness charity as a Policy Officer in 2013. She works on the charity’s response to welfare reform, and recently published a briefing on Alternative Payment Arrangements under Universal Credit. Prior to working at Shelter Zorana worked in local government.

Rob Shaw, Housing Options and Allocations Manager, Royal Borough of Kensington and Chelsea Council Rob has worked at RBKC for 14 years, progressing from the housing reception, through homelessness to his current role as Housing Options and Allocations Manager. He was closely involved in all aspects of the RBKC Allocation Scheme implemented in February 2014.

Jim Crawshaw, Integrated Service Head-Homelessness & Pre Tenancy Services, Birmingham City Council Jim joined Birmingham City Council in August 2010 having spent the previous 2 and a half years on secondment from Solihull MBC to CLG as a Specialist Homelessness Advisor. Before that he worked for a number of voluntary sector homeless organisations and also as a homeless officer and is currently Head of Homelessness and Pre-Tenancy Services at BCC.

Annelie Sernevall, Head of Income, Orbit Living Annelie specialises in change management, organisational development, strategy, leadership and executive coaching and has over 10 years’ experience of Housing and Asset Management in the social housing sector. As Interim Head of income for Orbit East and South she manage, develop and implement service improvement strategies for Orbit Living in preparation of the Welfare reform.

Shaun Flook, Head of Housing Needs, London Borough of Camden Shaun has worked for nearly 20 years for London authorities specialising in the areas of homelessness and housing needs. Having started as a Homeless Persons Assistant and recently being appointed as Head of Housing Needs for Camden he has seen the vital role high quality housing advice plays from many points of view. Since joining Camden in October 2011 their TA total has reduced by 18% against the backdrop of welfare reform and unhelpful socio-economic conditions that has seen levels of TA rising sharply across the rest of London. He attributes this to the council’s unerring strategic commitment to homelessness prevention and delivery by excellent staff. An Executive member of the Association of Housing Advice Services he also enjoys sharing and learning from excellent practice.


Laura Gale, PRSO Manger, London Borough of Brent Laura’s background in housing law started in the private sector where she worked for about 10 years, primarily dealing with landlord/tenant and housing law. After a short break Laura switched to working in the public sector. She was instrumental in the development of joined up working practices with private sector landlords in an attempt to explore alternative housing solutions, reduce the costs of housing provision and increase supply of housing in the late 1990s. Laura has worked on several projects since that time, primarily seeking to reduce the imbalance between demand and supply faced by those working in housing in the public sector, at a time when new build was restricted and falling far short of addressing demand.

Sarah Macfadyen, Policy and Parliamentary Officer, Crisis Sarah is the Policy and Parliamentary Officer at Crisis, the national charity for single homeless people. She leads on Crisis’ public affairs and lobbing work and covers policy areas including welfare reform and homelessness. Before coming to Crisis, Sarah worked for an MP and completed a masters in Public Policy.

Julie Vickers, Director of Business Support New Charter Housing Trust

Julie has responsibility for Income Management, IT and Payroll for the New Charter Group with a key requirement to collect £80m annually. In preparing for Welfare Reform she sees the key to success as the delivery of strategy which supports tenants, engages staff and in doing so delivers business viability.

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Martin Frost, Deputy Chief Executive, New Charter Housing Trust Martin has responsibility for New Charter’s finances. Working in this role for New Charter 2000 he has ensured that the Group has achieved the highest viability standard from the Regulator throughout this period. He believes that finance is the servant rather than the driver of the organisation. His wider role allows him to deliver a financial strategy which manages risk in the context of delivering community sustainability. He sees Universal Credit as a challenge to be met creatively to enable the delivery of that sustainability.

Wendy Pretten, Head of Income Collection and Community Safety, Places for People

Wendy Pretten is Head of Income Collection and Community Safety at Places for People delivering services to over 63,000 homes across the UK. Wendy is leading on the welfare reform changes for the Places for People Group and chairs a group of RSL’s working with the DWP to influence data sharing for universal credit. Wendy is also currently a trustee for LIFT a London based charity supporting homeless people to gain housing and employment and is a member of the Chartered Institute of Housing. She was previously Regional Housing Director at William Sutton Homes, and was also on the Board of Bolton Community Homes, a member of Leeds Renew, the Manchester RSL Forum and the Salford Strategic Partnership.


Samantha Duffy, Project Manager Welfare Reform and Financial Inclusion, Places for People Samantha Duffy started her career in Housing at Wyre Housing Association in 1998 as Market Rent Manager; she joined Places for People in 2000 delivering neighbourhood services across the North West of England. Since March 2012 she has been Project Manager for Welfare Reform & Financial Inclusion preparing Places for People and its customers for the various changes that have come out of the Welfare Reform Act 2010. Together with Wendy Pretten, Sam has worked closely with the DWP and National Housing Federation to influence the roll out of universal credit and ensure the importance of data sharing with Registered Providers is understood.

Daniel Skinner, Head of Social Housing, Batchelors Solicitors Daniel is a Partner and Head of the Social Housing at Batchelors Solicitors. His expertise is in the areas of ASB, Leasehold and Shared Ownership and Data Protection. He helps lead Batchelors' team of ten full time specialist housing solicitors. Daniel is a Rugby Referee, coaches two girls’ football teams and is Chair of his Parish Council. In his spare time Daniel cycles (slowly) up the North Downs. Daniel is a Board Member of a small Housing Association.

Chris Grose, Senior Consultant, ASB and Housing Services, CIH consultancy Chris has worked in the Social Housing sector for 14 years and for the past four years has been an ASB Advisor at the CIH. Chris has been providing strategic advice and support to help landlords develop their ASB services and has worked with over 150 landlords from across the country. Chris frequently takes part in online Q & A sessions and contributes to national policy and practice agendas. Chris has also been working with partners to develop the Community Harm Statement which was launched in March 2012. Chris is now a Senior Consultant at CIH Consultancy, and offers a wide range of ASB services and support to landlords. Chris has been working closely with the Home Office in the development of the ASB, Crime and Policing Bill.

John Thornhill, Policy and Practice Officer, Chartered Institute of Housing John Thornhill is a Senior Policy and Practice Officer with CIH. He worked with West Midlands Fire Service and the Chief Fire Officers Association to author the CIH publications Fire Safety in Housing (2011). He is also the author of Allocations: Opportunities and Challenges (2010), Housing Schools and Communities (2010), Equality Diversity and Good Relations in Housing (2009) and Transforming Estates (2009). John formerly sat on the TSA’s Equality and Diversity Advisory group and has been a manager for the CIH Distance Learning Centre and for YMCA England Training. John is a Fellow of CIH and holds an MA in Housing from BCU.

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Neil Morland, Managing Director, Neil Morland Consultants Neil Morland established his own housing consultancy company in 2011, providing specialist advice on homelessness, housing needs and lettings. Previously he was worked for UK Government as a specialist advisor on homelessness, Stoke-on-Trent City Council managing housing allocations and homelessness functions, and Brighter Futures Housing Association coordinating services for street homeless people.

Hilary Fisher, Director of Policy, Voice and Membership, Women’s Aid

Hilary Fisher is Director of Policy, Voice and Membership at Women’s Aid England, the national domestic violence charity that supports a network of over 300 local services working to end domestic violence against women and children. Hilary has a background in policy development, leading exciting campaigns and building coalitions. She has worked in roles in the Third Sector for over twenty years including as Director of the UK End Child Poverty Coalition and leading Amnesty International’s End Violence against Women campaign. Hilary was a member of the Council of Europe Ad Hoc Committee 2008 - 2011 that drafted the new Convention to Prevent and Combat Violence against Women and Domestic Violence.


Workshop descriptions - Morning sessions A1 Reviewing your housing allocations policy Rob Shaw, Housing Options and Allocations Manager, Royal Borough of Kensington and Chelsea Council This session will cover some of the key questions that should be considered when reviewing an Allocation Scheme post-Localism. It will explore issues such as the balance between legality and flexibility, the need to `define an attitude’, and the need to understand political priorities.

A2 Temporary Accommodation – ending B&B living for homeless families Jim Crawshaw, Integrated Service Head – Homelessness & Pre Tenancy Services, Birmingham City Council Jim will discuss practical solutions to ensure that B&B is only used in an emergency for homeless families and for no longer than 6 weeks. A3 Private Rented Sector – key steps for making a private rented sector offer to end the

main housing duty Laura Gale, PRSO Manager, London Borough of Brent and Sarah Macfadyen, Policy and

Parliamentary Officer, Crisis This session will provide an update and information on the opportunities and challenges of using the private rented sector to prevent and resolve homelessness.

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Workshop descriptions – Afternoon sessions B1 Universal Credit – Pathfinders experience and how to engage with your customers

Julie Vickers, Director of Business Support and Martin Frost, Deputy Chief Executive, New Charter Housing Trust and Wendy Pretten, Head of Income Collection and Community Safety and Samantha Duffy, Project Manager Welfare Reform and Financial Inclusion, Places for People

This workshop will be covering how Places for People have been engaging with its customers to ensure those that are affected by the changes are aware of what is required of them and how to access support with a view to ensuring Places for People continue to receive the rental income and its customers tenancies are sustained. B2 Safer homes in your communities John Thornhill, Policy and Practice Officer, CIH and Chris Grose, Senior Consultant, ASB and Housing Services, CIH consultancy This session will provide valuable information on how you can create a safer home and community for your residents and will share practical advice on fire safety and crime prevention. Part of this workshop will highlight some of the practical steps that landlords can take to prevent ASB from occurring in your neighbourhoods, as well as exploring some of the fundamental principles of case management, should ASB be reported. B3 Housing Law update Daniel Skinner, Head of Social Housing, Batchelors Solicitors This session will provide a legal update on the main issues facing the sector, including welfare reform, ASB and tackling tenancy fraud. You will also have the opportunity to hear practical case studies.

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Lunch sponsor Company: Neil Morland Housing Consultant Ltd Contact: Neil Morland Address: Registered Office: 78 Borough Road, Altrincham, Greater Manchester, Postcode: WA15 9EJ Telephone: 0781 693 5620 Email: [email protected] Website: www.neilmorland.co.uk We provide specialist advice on homelessness, housing needs and lettings. We’ve undertaken assignments for national governments, local authorities, private registered providers, charities and universities. We provide a range of training courses for people of all abilities. Free sample materials of our work are available on our website.

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Exhibitor

Company: Property Eagle

Contact: Tom Lodge

Address: 28 Highfield Road, Chertsey,

Postcode: KT16 8BU

Telephone: 0800 046 7600

Email: [email protected]

Website: www.PropertyEagle.co.uk

Property Eagle are the online Estate Agents. We offer a real alternative to using our more

expensive High Street contemporary’s. Property Eagle will market your property on Rightmove,

Zoopla & Primelocation, handling every enquiry that comes through by phone or email, arrange

the viewings and help every step of the way. We charge only £299+vat per property, regardless of

its size or value – that’s all! Please call us on 0800 046 7600 where we can discuss our services and

how we can use our twenty years of Estate Agency experience to make your life easier.

Exhib

itor

mailto:[email protected]

http://www.propertyeagle.co.uk/


Forename Surname Job Title Employer

Delegate Type

Daniel Skinner Partner Batvhelors Solicitors Speaker

Jim Crawshaw

Integrated Service Head Homelessness & Pre Tenancy Services Birmingham City Council Speaker

Laura Gale Private Rented Sector Offer Manager Brent Council Speaker

Shaun Flook Head of housing Needs Camden Council Speaker

Catherine Stubbings Consultant Celandine Strategic Housing Delegate

John Thornhill Policy and Practice Officer Chartered Insitute of Housing Speaker

Chris Grose Senior Consultant Chartered Insitute of Housing Speaker

Sue Southwell Rural Housing Enabler Community Council of Devon Delegate

Anne Seaborne Development Manager Cornerstone Housing Ltd Delegate

Sarah McFadyen Policy and Parliamentary Officer Crisis Speaker

Paul Downie Deputy Director Department of communities & local government Speaker

Andrew Wiles Board Member Devon & Cornwall Housing Delegate

Paul Lowe Housing Development and Enabling Officer East Devon District Council Delegate

Paul Gardiner Strategic Land Manager EG Carter & Co Ltd Delegate

Keith Chaplin Housing Strategy & Enabling Officer Forest of Dean District Council Delegate

Pam Johns Councillor Holsworthy Town Council Delegate

Tony Murray Director Magna West Somerset Housing Association Delegate

Claire Fry Housing Services Manager Mid Devon District Council Delegate

Katie Furner Enabling and business support manager Mid Devon District Council Delegate

Neil Morland Housing Consultant Neil Morland Construction Speaker

Julie Vickers Director of Business support New Charter Housing Trust Speaker

Martin Frost deputy Chief Executive New Charter Housing Trust Speaker

John Hammond Development Services Manager North Dorset District Council Delegate

Annelie Sernevall Head of Income Orbit East and South Speaker

Wendy Pretten Head of Income Collection and Community Safety Places for People Speaker

Sam Duffy Project Manager Welfare Reform and Financial Inclusion Places for People Speaker

Zorana Halpin Policy Officer Shelter Speaker

Pat Eagle Chair of Tenant Scrutiny Stroud District Council Delegate

Sandra Mutton Tenant Rep Stroud District Council Delegate

Joanna Humble Housing Enabling Lead Taunton Deane Borough Council Delegate

Jacqui Evans Housing Development Manager Test Valley Borough Council Delegate

Elizabeth Boyd Associate Director Tetlow King Planning Ltd Delegate

Erin Davies Strategic Housing & Enbaling Officer Tewkesbury Borough Council Delegate

Rob Shaw Housing Options and Allocations Manager

The Royal Borough of Kensington and Chelsea Council Speaker

Gillian Shell Chief Executive Wiltshire Rural Housing Association Ltd Delegate

Deborah Rhodes Strategy and Development Officer Winchester City Council Delegate

Hillary Fisher Director of Policy Womens Aid Federation of England Speaker

Nigel Lester Development Officer Yarlington Housing Group Delegate

Karen Ayling

Delegate

Liz Willis HARAH Strategic Housing Officer Delegate

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CIH Housing Advice Conference and Exhibition pdfs/Presentations... · CIH Housing Advice Conference...

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