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Qualification
Snapshot – CIH
Level 3
Diploma in
Housing
Practice (QCF)
The Chartered Institute of Housing
(CIH) is an awarding organisation for
national qualifications at levels 2, 3
and 4.
CIH is the leading awarding
organisation for housing
qualifications and we are dedicated
to providing the highest quality,
relevant and up-to-date qualifications
for everyone in housing.
Equipping your housing
professionals with key skills and
expert knowledge, with an accredited
qualification from CIH, will drive
improvement and add value enabling
your organisation to compete more
effectively.
The qualification is a vocational
qualification for the housing sector,
which is broadly equivalent /
comparable in standard to an A-level
or NVQ Level 3.
The qualification is supported by
Asset Skills, the Sector Skills Council
for Housing.
The
qualification
reference
number is
501/1539/X
Regulation start date: 01/10/2010
Qualification review date: 31/08/2015
THE QUALIFICATION AIMS
Develop the housing and
housing related knowledge of
people working in a front line
capacity in housing.
Develop the skills necessary
to provide a quality housing
service, in subjects such as,
communication, customer
care, IT.
Prepare learners for further
study.
THE QUALIFICATION IS AIMED AT LEARNERS…
……aged over 16,
working or resident in the UK
and Ireland,
working in a front line capacity
in a wide range of housing
and housing related roles,
who already have a level 2
qualification and/or experience
of working in housing.
01/07/2014 CIH Awarding Organisation © CIH 2014
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 2
QUALIFICATION RULES OF COMBINATION
Qualification title: CIH Level 3 Diploma in Housing Practice (QCF)
Credit value: 39
Minimum credit to be achieved at or above the level of the qualification: 39
Learners must achieve a minimum of 39 credits in order to be awarded the
qualification.
The structure of the qualification is:
The mandatory units comprising 3 x 4 credit units (completion of these leads to the Level 3 Award in Housing Practice (QCF)).
A specified pathway comprising 3 x 3 credit mandatory units.
6 further units of 3 credits each from the options list. The pathways available are as follows:
P1 Managing Housing Services
P2 Resident and Services Users Involvement
P3 Managing Neighbourhoods
P4 Caretaking and Concierge Services
P5 Regeneration, Renewal and Sustainability
P6 Support for Independent Living
P7 Telecare Services
P8 Housing Advice and Information
P9 Traveller Site Management
PC The Housing Context
PS Supporting Homeless People It is also possible to achieve a generic qualification. The generic qualification structure is:
The mandatory units comprising 3 x 4 credit units (completion of these leads to the Level 3 Award in Housing Practice (QCF)).
9 x 3 credit units from the options list. NB: Each generic pathway must be approved by the Awarding Organisation before delivery. The title of the qualification awarded will be CIH Level 3 Diploma in Housing Practice (QCF). See also ANNEX A – summary of rules of combination.
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 3
THE QUALIFICATION CONTAINS THE FOLLOWING MANDATORY UNITS,
12 CREDITS MUST BE ACHIEVED FROM THIS GROUP:
UNIT TITLE CREDITS LEVEL PAGE
Delivery of affordable housing services
Unit number R/602/3201
4 3 14
Equality and diversity for housing
Unit number R/602/3196
4 3 16
Professional practice skills for housing
Unit number Y/505/5928
4 3 18
THE QUALIFICATION CONTAINS THE FOLLOWING PATHWAYS,
9 CREDITS MUST BE ACHIEVED FROM A SINGLE GROUP TO ACHIEVE A SPECIALIST PATHWAY TITLE:
P1
The CIH Level 3 Certificate in Housing Practice (QCF) (Managing Housing
Services)
Involving housing service users
Unit number H/602/3025
3 3 56
Occupancy, tenure and lettings
Unit number M/602/4095
3 3 72
Prevention and management of rent arrears
Unit number T/602/3899
3 3 80
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
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P2
The CIH Level 3 Certificate in Housing Practice (QCF) (Resident and Service
Users Involvement)
Community action for neighbourhoods
Unit number F/602/2304
3 3 26
Involving housing service users
Unit number H/602/3025
3 3 56
Managing neighbourhoods
Unit number Y/602/4088
3 3 68
P3
The CIH Level 3 Certificate in Housing Practice (QCF) (Managing
Neighbourhoods)
Community development
Unit number Y/602/4592
3 3 28
Dealing with Anti-Social Behaviour (ASB) in
Housing
Unit number M/602/3867
3 3 33
Managing neighbourhoods
Unit number Y/602/4088
3 3 68
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
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P4
The CIH Level 3 Certificate in Housing Practice (QCF) (Caretaking and
Concierge Services)
Maintaining safe and secure residential areas
Unit number F/602/4327
3 3 60
Managing resources for caretaking and
concierge services
Unit number R/602/4073
3 3 70
Repairs and maintenance in housing
organisations
Unit number A/602/4326
3 3 88
P5
The CIH Level 3 Certificate in Housing Practice (QCF) (Regeneration, Renewal
and Sustainability)
Planning and development for housing
regeneration
Unit number D/602/4318
3 3 76
Regeneration and renewal
Unit number Y/602/3913
3 3 86
Sustainable communities
Unit number Y/602/4334
3 3 94
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
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P6
The CIH Level 3 Certificate in Housing Practice (QCF) (Support for Independent
Living)
Personalisation and delivering support for
independent living
Unit number A/602/4102
3 3 74
Planning support for independent living
Unit number Y/602/4110
3 3 78
Role of the support worker for independent
living
Unit number M/602/3027
3 3 90
P7
The CIH Level 3 Certificate in Housing Practice (QCF) (Telecare Services)
Call handling for telecare services operators
Unit number F/602/3873
3 3 22
Providing telecare services
Unit number D/602/4321
3 3 82
The context of telecare services provision
Unit number T/602/4339
3 3 96
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 7
P8
The CIH Level 3 Certificate in Housing Practice (QCF) (Housing Advice and
Information)
Introducing social welfare
Unit number A/602/3919
3 3 54
The framework for housing advice
Unit number F/602/3890
3 3 100
The legal framework for housing
Unit number F/602/4358
3 3 104
P9
The CIH Level 3 Certificate in Housing Practice (QCF) (Traveller Site
Management)
Laws and rights in the planning and
development of gypsy and traveller sites
Unit number L/602/3925
3 3 58
Managing gypsy and traveller sites
Unit number J/602/3938
3 3 64
Understanding gypsy and traveller identity in
society
Unit number R/602/4381
3 3 108
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
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PC
The CIH Level 3 Certificate in Housing Practice (QCF) (The housing context)
Housing policy and affordable housing
Unit number M/602/4291
3 3 50
The economic context of affordable housing
Unit number M/602/3920
3 3 98
The social context of housing in the UK
Unit number J/602/4328
3 3 106
PS
The CIH Level 3 Certificate in Housing Practice (QCF) (Supporting Homeless
People)
Homelessness services and prevention
Unit number D/602/3024
3 3 41
Involving housing service users
Unit number H/602/3025
3 3 56
Role of the support worker for independent
living
Unit number M/602/3027
3 3 90
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 9
THE QUALIFICATION CONTAINS THE FOLLOWING OPTIONAL UNITS,
27 CREDITS MUST BE ACHIEVED FROM THIS GROUP FOR THE GENERIC QUALIFICATION
OR
18 CREDITS FOR A PATHWAY/ENDORSED TITLE:
UNIT TITLE CREDITS LEVEL PAGE
Accessible and adaptable housing
Unit number H/602/3865
3 3 20
Call handling for telecare services operators
Unit number F/602/3873
3 3 22
Cleaning public areas
Unit number Y/602/3880
3 3 24
Community action for neighbourhoods
Unit number F/602/2304
3 3 26
Community development
Unit number Y/602/4592
3 3 28
Customer service in a housing context
Unit number J/504/5704
3 3 30
Customer service standards for housing
maintenance
Unit number D/503/8208
3 3 32
Dealing with anti-social behaviour (ASB) in
housing
Unit number M/602/3867
3 3 33
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 10
Handling telecare customer data safely and
securely
Unit number D/602/3900
3 3 35
Health and safety for housing management and maintenance
Unit number H/503/8209
4 3 37
Homelessness amongst ex-offenders: its effects and prevention
Unit number H/506/1490
3 3 39
Homelessness services and prevention
Unit number D/602/3024
3 3 41
House construction
Unit number Y/503/8210
5 3 43
Housing and young people
Unit number K/602/4614
3 3 45
Housing benefit
Unit number L/503/4137
3 3 47
Housing maintenance systems
Unit number D/503/8211
3 3 48
Housing policy and affordable housing
Unit number M/602/4291
3 3 50
Independent living for older people
Unit number T/602/4616
3 3 52
Introducing social welfare
Unit number A/602/3919
3 3 54
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
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Involving housing service users
Unit number H/602/3025
3 3 56
Laws and rights in the planning and development of gypsy and traveller sites
Unit number L/602/3925
3 3 58
Maintaining safe and secure residential areas
Unit number F/602/4327
3 3 60
Managing empty properties
Unit number Y/602/4382
3 3 62
Managing gypsy and traveller sites
Unit number J/602/3938
3 3 64
Managing leasehold housing services
Unit number Y/602/4057
3 3 66
Managing neighbourhoods
Unit number Y/602/4088
3 3 68
Managing resources for caretaking and
concierge services
Unit number R/602/4073
3 3 70
Occupancy, tenure and lettings
Unit number M/602/4095
3 3 72
Personalisation and delivering support for
independent living
Unit number A/602/4102
3 3 74
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 12
Planning and development for housing
regeneration
Unit number D/602/4318
3 3 76
Planning support for independent living
Unit number Y/602/4110
3 3 78
Prevention and management of rent arrears
Unit number T/602/3899
3 3 80
Providing telecare services
Unit number D/602/4321
3 3 82
Provision and improvement of services on
gypsy and traveller sites
Unit number F/503/4149
3 3 84
Regeneration and renewal
Unit number Y/602/3913
3 3 86
Repairs and maintenance in housing
organisations
Unit number A/602/4326
3 3 88
Role of the support worker for independent
living
Unit number M/602/3027
3 3 90
Supporting those in fuel poverty to reduce
energy costs
Unit number M/506/1587
3 3 92
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 13
Sustainable communities
Unit number Y/602/4334
3 3 94
The context of telecare services provision
Unit number T/602/4339
3 3 96
The economic context for affordable housing
Unit number M/602/3920
3 3 98
The framework for housing advice
Unit number F/602/3890
3 3 100
The impact of housing conditions on health
Unit number D/602/4349
3 3 102
The legal framework for housing
Unit number F/602/4358
3 3 104
The social context of housing in the UK
Unit number J/602/4328
3 3 106
Understanding gypsy and traveller identity in
society
Unit number R/602/4381
3 3 108
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 14
THE UNITS
CIH AWARDING ORGANISATION UNIT HP3M1
Title Delivery of Affordable Housing Services
Level 3
Credit Value 4
Unit Ref Num. R/602/3201
Learning outcomes Assessment criteria
1. Know the main types of affordable housing service providers nationally and the services they deliver.
1.1. Describe the organisations providing affordable housing services nationally.
1.2. Classify the services that are delivered by affordable housing providers.
2. Understand the importance of partnership working in the delivery of housing and community services.
2.1. Describe the key elements of successful partnership working.
2.2. Evaluate a service that is delivered in partnership with other organisations e.g. Social services, Police, Education.
3. Know a range of opportunities for resident participation in housing and housing related services.
3.1. Describe the difference between participation and consultation.
3.2. Review methods of resident participation.
4. Understand the regulatory system for affordable housing and the use of performance measures.
4.1 Explain the role of the regulator in setting and monitoring standards for affordable housing providers.
4.2 Summarise the performance measures used in regulation to assess affordable housing providers.
Additional information about the unit
Unit purpose and aim(s) The unit aims to introduce learners to affordable housing organisations and the services they deliver. This includes the key themes of partnership working, resident participation and regulation.
Unit review date 31/08/2015
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 15
Title Delivery of Affordable Housing Services
Level 3
Details of the relationship between the unit and the relevant national occupational standards or other professional standards or curricula
Asset Skills 2008 Housing NOS Level 3
H3 03 Develop relationships with others to improve customer service in housing
H3 18 Work with customers and groups to develop the community H3 19 Develop and sustain partnership working arrangements
H3 20 Develop and promote customer involvement in the organisation
Assessment requirements or guidance specified by a sector or regulatory body
None
Support for the unit from a sector skills council or other appropriate body
Asset Skills
Location of the unit within the subject/sector classification system
01.4 Public Services
Name of the organisation submitting the unit
Chartered Institute of Housing Awarding Organisation
Availability for use Shared
Unit available from 01/10/2010
Unit guided learning hours
30
Exemption from the credit achievement requirements for the unit may be claimed on the basis of the following NQF Unit:
The delivery of housing services in the UK – NQF accreditation number Y/501/3372
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 16
CIH AWARDING ORGANISATION UNIT HP3M2
Title Equality and Diversity for Housing
Level 3
Credit Value 4
Unit Ref Num. R/602/3196
Learning outcomes Assessment criteria
1. Know equality and diversity legislation and how it relates to housing.
1.1. Summarise national equality and diversity legislation.
1.2. Describe how national equality and diversity legislation applies to housing services provision.
2. Understand the diversity of housing service users, and how they impact on housing organisations.
2.1. Explain the diversity of housing service users and their needs.
2.2. Assess how an organisation’s services meet the diverse needs of the community.
3. Understand the approaches used by housing organisations to respond to the diverse needs of service users.
3.1. Describe sources of “Good Practice” guidance to meet the diverse needs of service users.
3.2. Analyse the effectiveness of a chosen housing or community organisation’s response to the diverse needs of the community.
Additional information about the unit
Unit purpose and aim(s) The unit introduces learners to equality and diversity legislation in a housing context. It also looks at the diversity of communities and how organisations respond to diversity in order to provide effective services.
Unit review date 31/08/2015
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 17
Title Equality and Diversity for Housing
Level 3
Details of the relationship between the unit and the relevant national occupational standards or other professional standards or curricula
Asset Skills 2008 Housing NOS Level 3
H3 01 Promote safe, ethical and sustainable practice in your area of responsibility
H3 03 Develop relationships with others to improve customer service in housing
H3 18 Work with customers and groups to develop the community H3 19 Develop and sustain partnership working arrangements
H3 20 Develop and promote customer involvement in the organisation
Assessment requirements or guidance specified by a sector or regulatory body
None
Support for the unit from a sector skills council or other appropriate body
Asset Skills
Location of the unit within the subject/sector classification system
01.4 Public Services
Name of the organisation submitting the unit
Chartered Institute of Housing Awarding Organisation
Unit guided learning hours
30
Exemptions None
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 18
CIH AWARDING ORGANISATION UNIT HP3M4
Title Professional Practice Skills for Housing
Level 3
Credit Value 4
Unit Ref Num. Y/505/5928
Learning outcomes Assessment criteria
1. Understand the key
skills required for the
housing professional.
1.1. Identify and evaluate a range of key skills
required for the housing professional.
1.2. Explain what ‘professionalism’ means in a
housing context.
2. Be able to assess own
professional
performance.
2.1. Explain the concept of ‘reflective practice’.
2.2. Reflect on own professional practice skills.
2.3. Evaluate the role of feedback in improving
performance.
3. Be able to manage own
professional
development.
3.1. Describe their working experience in
housing.
3.2. Plan own training and professional
development to meet current and future
challenges.
3.3. Develop a professional development plan.
Additional information about the unit
Unit purpose and aim(s) The unit aims to develop a learners understanding
of what it means to be a housing professional, to
understand and use reflective practice and to
develop a personal professional development
plan.
Details of the relationship
between the unit and the
relevant national
occupational standards
or other professional
standards or curricula
Asset Skills 2008 Housing NOS Level 3
H3 02 Manage your own resources and
professional development
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 19
Title Professional Practice Skills for Housing
Level 3
Assessment
requirements or guidance
specified by a sector or
regulatory body
The assessment for the unit is externally set by
CIH Awarding Organisation and must be used by
centres to assess learners undertaking the
qualification.
Support for the unit from
a sector skills council or
other appropriate body
Support sought from Asset Skills
Location of the unit within
the subject/sector
classification system
01.4 Public services
Unit available from
Unit guided learning
hours
30
Exemption from the
credit achievement
requirements for the unit
may be claimed on the
basis of the following
units:
Professional Practice Skills for Housing –
D/501/3373
Professional Practice Skills for Housing –
R/602/3019
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 20
CIH AWARDING ORGANISATION UNIT HP301
Title Accessible and Adaptable Housing
Level 3
Credit Value 3
Unit Ref Num. H/602/3865
Learning outcomes Assessment criteria
1. Understand the social and political context for accessible and adaptable housing.
1.1. Summarise changing social and political attitudes to the provision of accessible and adaptable housing.
1.2. Explain the role of the independent living movement and equalities campaigning in the development of accessible and adaptable housing.
1. Understand the features of accessible and adaptable housing.
2.1. Summarise the features of accessible and adaptable housing.
2.2. Explain how the new build development process can provide sustainable living options for people with different abilities.
2.3. Explain how existing homes can be adapted to make them accessible for people with different abilities.
2. Understand the role of assistive technology in supporting independent living.
3.1. Summarise the types of assistive technology available to enable people to live independently.
3.2. Explain how assistive technology can enable people to live independently.
Additional information about the unit
Unit purpose and aim(s) This unit explores the relationship between housing, promoting independence and physical access. It will examine changing approaches towards accessible and adaptable housing and enable learners to assess a range of housing options, services and assistive technologies.
Unit review date 31/08/2015
Details of the relationship between the unit and the relevant national occupational standards or other professional standards or curricula
Asset Skills 2008 Housing NOS Level 3
H3 01 Promote safe, ethical and sustainable practice in your area of responsibility
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 21
Title Accessible and Adaptable Housing
Level 3
Assessment requirements or guidance specified by a sector or regulatory body
None
Support for the unit from a sector skills council or other appropriate body
Asset Skills
Location of the unit within the subject/sector classification system
01.4 Public Services
Exemption from the credit achievement requirements for the unit may be claimed on the basis of the following NQF Unit
Accessible Housing – NQF accreditation number T/501/5131
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 22
CIH AWARDING ORGANISATION UNIT HP304
Title Call Handling for Telecare Services Operators
Level 3
Credit Value 3
Unit Ref Num. F/602/3873
Learning outcomes Assessment criteria
1. Know the skills needed to provide telecare services.
1.1. Describe the skills needed for call handling and responding to the needs of customers.
1.2. Explain how supportive relationships are developed and maintained with telecare customers.
2. Understand how to respond to the diverse needs of telecare customers.
2.1. Describe the range of support responses available to customers.
2.2. Evaluate responses to the communication needs of telecare customers.
2.3. Explain strategies for dealing with challenging customers e.g. Those who are aggressive, abusive, intoxicated, distressed or confused.
3. Understand organisational procedures for responding to telecare customers in an emergency.
3.1. Explain procedures for the prioritisation of telecare calls.
3.2. Evaluate procedures for responding to emergencies.
3.3. Explain arrangements for emergency access to premises.
Additional information about the unit
Unit purpose and aim(s) This unit considers call handling skills and procedures. This will include how to respond to the diverse needs of customers and procedures for responding in an emergency.
Unit review date 31/08/2015
Details of the relationship between the unit and the relevant national occupational standards or other professional standards or curricula
Asset Skills 2008 Housing NOS Level 3
H3 15 Deal with customers by telephone
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 23
Title Call Handling for Telecare Services Operators
Level 3
Assessment requirements or guidance specified by a sector or regulatory body
None
Support for the unit from a sector skills council or other appropriate body
Asset Skills
Location of the unit within the subject/sector classification system
01.4 Public Services
Unit available from 01/10/2010
Unit guided learning hours 24
Exemption from the credit achievement requirements for the unit may be claimed on the basis of the following NQF Unit
Skills for the call and control centre operator – NQF accreditation number T/501/8224
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 24
CIH AWARDING ORGANISATION UNIT HP305
Title Cleaning Public Areas
Level 3
Credit Value 3
Unit Ref Num. Y/602/3880
Learning outcomes Assessment criteria
1. Understand safe working practices in relation to cleaning public areas.
1.1. Summarise the relevant health and safety requirements in relation to cleaning.
1.2. Describe the safe use of cleaning equipment and the handling of solutions.
1.3. Describe the different types of cleaning required for different surfaces.
1. Know approaches to environmental protection.
2.1. Describe the appropriate treatment of refuse and waste material including recycling.
2.2. Describe methods for effective vermin control.
2.3. Review approaches to dealing with graffiti and vandalism.
2. Understand standard setting in relation to cleaning.
3.1. Summarise the standards in cleaning 3.2. Describe approaches for achieving
standards in cleaning.
Additional information about the unit
Unit purpose and aim(s) This unit explores approaches to cleaning, refuse disposal and vermin control. It will also examine health and safety requirements in relation to cleaning.
Unit review date 31/08/2015
Details of the relationship between the unit and the relevant national occupational standards or other professional standards or curricula
N/A
Assessment requirements or guidance specified by a sector or regulatory body
None
Support for the unit from a sector skills council or other appropriate body
Asset Skills
Location of the unit within the subject/sector classification system
01.4 Public Services
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 25
Title Cleaning Public Areas
Level 3
Unit guided learning hours 24
Exemption from the credit achievement requirements for the unit may be claimed on the basis of the following NQF Unit
Cleaning Public Areas – NQF accreditation number A/501/5132
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 26
CIH AWARDING ORGANISATION UNIT HP337
Title Community Action for Neighbourhoods
Level 3
Credit Value 3
Unit Ref Num. F/602/2304
Learning outcomes Assessment criteria
1. Know the principles of successful community action.
1.1. Identify residents; needs, interests and aspirations, in specific localities.
1.2. Describe a variety of methods used by communities to achieve their aspirations.
1.3. Identify the strengths and weaknesses of these methods.
2. Understand how to facilitate community action in practice.
2.1. Explain how to develop objectives for a community action plan.
2.2 Describe how to work with people to:
Identify the interests of landlords, statutory agencies, community groups and individuals representing the community
Engage with landlords and statutory agencies
Represent the diversity of resident opinion
Influence decision makers in the policy process
Use experts to support community action
2.3. Explain how to identify and apply for suitable sources of funding.
Additional information about the unit
Unit purpose and aim(s) This unit requires learners to consider different models of neighbourhood renewal and promotes a holistic approach. The unit also develops the skills and knowledge needed to support and sustain community action.
Unit review date 31/08/2015
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 27
Title Community Action for Neighbourhoods
Level 3
Details of the relationship between the unit and the relevant national occupational standards or other professional standards or curricula
Asset Skills 2008 Housing NOS Level 3
H3 18 Work with customers and groups to develop the community H3 19 Develop and sustain partnership working arrangements
Assessment requirements or guidance specified by a sector or regulatory body
None
Support for the unit from a sector skills council or other appropriate body
Asset Skills
Location of the unit within the subject/sector classification system
01.4 Public Services
Unit guided learning hours 24
Exemptions None
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 28
CIH AWARDING ORGANISATION UNIT HP306
Title Community Development
Level 3
Credit Value 3
Unit Ref Num. Y/602/4592
Learning outcomes Assessment criteria
1. Understand different approaches to community development.
1.1. Explain two approaches to the study of community development, considering the role played by housing.
1.2. Evaluate examples of community development in practice.
2. Understand current issues relating to community development.
2.1. Explain key issues affecting community development including housing issues and interventions.
2.2. Explain the role of national and local government policy in community development.
3. Know the skills and resources required for effective and community development.
3.1. Describe resources for effective community development.
3.2. Summarise the range of skills required for those working for community development.
Additional information about the unit
Unit purpose and aim(s) This unit explores community development and identifies skills and resources required to facilitate community development and the role of the housing profession in this.
Unit review date 31/08/2015
Details of the relationship between the unit and the relevant national occupational standards or other professional standards or curricula
Asset Skills 2008 Housing NOS Level 3:
H3 17 Arrange and conduct meetings with customers and others
H3 18 Work with customers and groups to develop the community
H3 20 Develop and promote customer involvement in the organisation
Assessment requirements or guidance specified by a sector or regulatory body
None
Support for the unit from a sector skills council or other appropriate body
Asset Skills
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 29
Title Community Development
Level 3
Location of the unit within the subject/sector classification system
01.4 Public Services
Exemption from the credit achievement requirements for the unit may be claimed on the basis of the following NQF Unit
Community Development – NQF accreditation number F/501/5116
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 30
CIH AWARDING ORGANISATION UNIT HP341
Title Customer Service in a Housing Context
Level 3
Credit Value 3
Learning outcomes Assessment criteria
The learner will: The learner can:
1. Understand the role of customer service in a housing context.
1.1. Explain the principles of customer service in a housing context.
1.2. Evaluate the benefits of effective customer service for a housing organisation.
1.3. Identify the needs and expectations of customers in a housing context and the implications for providing effective customer service.
2. Understand how to communicate effectively with the housing customer.
2.1. Evaluate a range of communication methods a housing organisation might use with customers.
2.2. Assess the most appropriate methods of communication between a housing organisation and its customers.
2.3. Evaluate methods for eliminating or minimising barriers to communication with customers.
3. Understand the role of customer feedback in a housing context and how to respond.
3.1. Explain the benefits of customer feedback for a housing organisation.
3.2. Explain different methods for capturing positive and negative customer feedback.
3.3. Evaluate methods for responding to both positive and negative feedback including complaints.
Additional information about the unit
Unit purpose and aim(s)
This unit requires learners to demonstrate an understanding of the role of effective customer service in a housing context, how to communicate effectively with the customer and how to respond appropriately to customer feedback.
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 31
Title Customer Service in a Housing Context
Level 3
Unit review by date
30 Nov 2016
Details of the relationship between the unit and housing national occupational standards
H3 03 Develop relationships with others to improve customer service in Housing H3 15 Deal with customers by telephone This unit is imported from Customer Service unit ICS17 H3 17 Arrange and conduct meetings with customers and others
Assessment requirements or guidance specified by a sector or regulatory body
None
Support for the unit from a SSC or appropriate other body
Asset Skills
Location of the unit within the subject/sector classification system
01.4 Public services
Unit available from
30/11/12
Unit guided learning hours
20
CIH reference number HP341
Unit number
J/504/5704
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 32
CIH AWARDING ORGANISATION UNIT HM3M1
Title Customer Service Standards for Housing Maintenance
Level 3
Credit Value 3
Unit Ref Num. D/503/8208
Learning outcomes Assessment criteria
1. Know how performance indicators are used to improve repairs and maintenance services.
1.1. Summarise construction industry and national performance indicators for housing maintenance.
1.2. Explain how performance indicators are used to drive improvements in repairs and maintenance services.
2. Understand how customer service standards for repairs and maintenance services are determined.
2.1. Explain how customers service standards are linked to performance indicators and customer satisfaction rates.
2.2. Explain why customer service standards should be statements of what the customer can expect in terms of time, quality and customer care.
3. Understand how customer satisfaction and feedback mechanisms can be used to improve performance in repairs and maintenance.
3.1. Summarise methods of collecting feedback from customers on performance against service standards.
3.2. Explain how this information is used to drive service improvement.
Additional information about the unit
Unit purpose and aim(s) The unit aims to introduce the learner to the importance of customer service standards in driving service improvements in repairs and maintenance.
Unit review date 29/02/2016
Details of the relationship between the unit and relevant national occupational standards or other professional standards or curricula
H16 Develop and maintain open and honest relationships with customers.
Assessment requirements or guidance specified by a sector or regulatory body
N/A
Support from Sector Skills Council Asset Skills
Subject/sector classification 01.4 Public services
Unit guided learning hours 20
Exemption None
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 33
CIH AWARDING ORGANISATION UNIT HP302
Title Dealing with Anti-Social Behaviour (ASB) in Housing
Level 3
Credit Value 3
Unit Ref Num. M/602/3867
Learning outcomes Assessment criteria
1. Understand the definition of, and background to, ‘Anti-Social Behaviour’ (ASB).
1.1. Explain the concept of ‘Anti-Social Behaviour’.
1.2. Explain the origin and development of ASB policy and legislation.
1.3. Summarise issues of contention and debate in ASB policy and practice.
2. Understand the statutory and non statutory bases for dealing with ASB.
2.1. Outline legislation relating to ASB.
2.2. Explain the legal remedies available to housing providers and their partners relating to ASB in different types of tenure.
2.3. Summarise non statutory measures available to housing providers and their partners to deal with ASB.
3. Understand approaches to tackling and preventing ASB in a housing context.
3.1. Evaluate the importance of partnership working in addressing ASB.
3.2. Evaluate the role of resident and community groups in tackling ASB.
3.3. Evaluate sources of advice and support in addressing ASB.
Additional information about the unit
Unit purpose and aim(s) This unit will help learners to understand the ways in which landlords and their partners can deal with Anti-Social Behaviour (ASB).
Unit review date 31/08/2015
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 34
Title Dealing with Anti-Social Behaviour (ASB) in Housing
Level 3
Details of the relationship between the unit and the relevant national occupational standards or other professional standards or curricula
Asset Skills 2008 Housing NOS Level 3 H3 01 Promote safe, ethical and sustainable practice in your area of responsibility H3 03 Develop relationships with others to improve customer service in housing H3 08 Set up and manage tenancy, licence and leaseholder agreements H3 09 Respond to possible breaches of agreement in the housing sector H3 18 Work with customers and groups to develop the community
H3 19 Develop and sustain partnership working arrangements
Assessment requirements or guidance specified by a sector or regulatory body
None
Support for the unit from a sector skills council or other appropriate body
Asset Skills
Location of the unit within the subject/sector classification system
01.4 Public Services
Unit guided learning hours 24
Exemption from the credit achievement requirements for the unit may be claimed on the basis of the following NQF Unit
Managing Disputes, Conflict and Anti-Social Behaviour – NQF accreditation number K/501/5109
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 35
CIH AWARDING ORGANISATION UNIT HP309
Title Handling Telecare Customer Data Safely and Securely
Level 3
Credit Value 3
Unit Ref Num. D/602/3900
Learning outcomes Assessment criteria
1. Understand the role of data protection in the provision of telecare services to customers.
1.1. Explain how confidentiality, privacy and sensitive handling of personal information helps build and maintain relationships of trust with customers.
1.2. Summarise potential risks to customer data safety and security.
1.3. Identify situations in which disclosure of personal data might be justified.
1.4. Explain organisational procedures and/or protocols for data sharing with partner agencies.
2. Know legislation and organisational policies relevant to data protection and access to personal information.
2.1. Describe the key provisions and principles of data protection legislation including the use of CCTV.
2.2. Explain an organisation’s system for ensuring subject access requests are recorded and responded to.
3. Know organisational policy and procedures in relation to data security.
3.1. Identify measures taken by organisations to prevent unauthorised access to customer data.
3.2. Explain procedures for archiving and safe disposal of records/customer data.
Additional information about the unit
Unit purpose and aim(s) This unit develops understanding of the importance of data protection in the provision of services to customers. It also develops knowledge of relevant legislation and organisational policies and procedures.
Unit review date 31/08/2015
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 36
Title Handling Telecare Customer Data Safely and Securely
Level 3
Details of the relationship between the unit and the relevant national occupational standards or other professional standards or curricula
Asset Skills 2008 Housing NOS Level 3
H3 01 Promote safe, ethical and sustainable practice in your area of responsibility
Asset Skills 2008 Housing NOS Level 4
H4 19 Maintain and manage records and reports
Assessment requirements or guidance specified by a sector or regulatory body
None
Support for the unit from a sector skills council or other appropriate body
Asset Skills
Location of the unit within the subject/sector classification system
01.4 Public Services
Unit guided learning hours 24 hours
Exemptions None
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 37
CIH AWARDING ORGANISATION UNIT HM3M2
Title Health and Safety for Housing Management and Maintenance
Level 3
Credit Value 4
Unit Ref Num. H/503/8209
Learning outcomes Assessment criteria
1. Understand the requirements of health and safety acts and policies, for housing management and maintenance.
1.1. Summarise health and safety acts and policies relevant to housing management and maintenance.
1.2. Summarise situations when Construction Design and Management Regulations apply.
2. Understand the application of health and safety acts and policies.
2.1. Explain the impact of health and safety legislation on individuals.
2.2. Explain the consequences of non compliance with health and safety legislation.
3. Understand potential housing maintenance related health hazards within the home.
3.1. Explain how chemical and biological hazards can impact on health e.g. asbestos, mould, legionella.
3.2. Explain the potential hazards posed by gas and electricity installations.
3.3. Review procedures for dealing with potential housing maintenance related health hazards within the home.
4. Understand how fire safety guidelines for dwellings may be breached.
4.1. Explain how fire safety guidelines may be breached in low-rise dwellings.
4.2. Explain how fire safety guidelines may be breached in high-rise dwellings.
4.3. Summarise fire safety issues relating to dwellings occupied by vulnerable people.
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 38
Title Health and Safety for Housing Management and Maintenance
Level 3
5. Understand personal safety for housing management and maintenance workers.
5.1. Explain lone working procedures for housing management and maintenance workers.
5.2. Explain how to work safely in risky situations e.g. at height, lifting etc.
Additional information about the unit
Unit purpose and aim(s) The unit aims to cover health and safety in both the workplace and within housing environments. It will cover evaluation of risk, controls, identification, accidents and responsibilities. Legislative issues will also be examined.
Unit review date 29/02/2016
Details of the relationship between the unit and the relevant national occupational standards or other professional standards or curricula
Links to Level 3 National Occupational Standards for Housing Unit A Ensure your own actions reduce risks to health and safety (Employment NTO). Links to proposed NVQ 3 Surveying, Property and Maintenance (Maintenance Supervision Pathway) Unit C03
Assessment requirements or guidance specified by a sector or regulatory body
N/A
Support for the unit from a sector skills council or other appropriate body
Asset Skills
Location of the unit within the subject/sector classification system
1.4 Public Services
Name of the organisation submitting the unit
Chartered Institute of Housing
Unit available from 01/03/2012
Unit guided learning hours 33
Exemptions None
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 39
CIH AWARDING ORGANISATION UNIT HP342
Title Homelessness amongst ex-offenders: its effects and prevention
Level 3
Credit Value 3
Unit Ref No. H/506/1490
Learning outcomes Assessment criteria
1. Understand the law in relation to homelessness among ex-offenders.
1.1. Summarise the statutory framework relating to people who are homeless or threatened with homelessness.
1.2. State which organisations have a statutory responsibility to ex-offenders who are homeless or threatened with homelessness.
1.3. Explain what the statutory responsibilities of those organisations are to ex-offenders who are homeless or threatened with homelessness.
2. Know how to prevent homelessness amongst ex-offenders.
2.1. Explain the services and measures organisations may employ to prevent homelessness amongst ex-offenders.
2.2. Summarise the services that are available nationally and locally for ex-offenders who are homeless.
2.3. Evaluate the importance of partnership working in the prevention of homelessness amongst ex-offenders.
3. Understand how the risk of reoffending can be reduced by tackling homelessness.
3.1. Describe the factors that may reduce the risk of reoffending.
3.2. Explain the link between homelessness and reoffending.
3.3. Summarise the role of housing services in reducing reoffending.
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 40
Title Homelessness amongst ex-offenders: its effects and prevention
Level 3
Additional information about the unit
Unit purpose and aim(s) The purpose of this unit is to raise learner understanding of the provision of services to both tackle and prevent homelessness amongst ex-offenders. The unit explores the statutory frameworks concerning homelessness. It also examines the range of housing and related services available and strategies and measures for the prevention of homelessness amongst ex-offenders.
Unit expiry date 31 December 2018
Details of the relationship between the unit and the relevant national occupational standards or other professional standards or curricula
H3 23 Help customers to move and settle into new living environments
H3 27 Provide support to customers to reduce the risk of homelessness
Support for the unit from a sector skills council or other appropriate body
Support sought from Asset Skills
Location of the unit within the subject/sector classification system
01.4 Public Services
Name of the organisation submitting the unit
Chartered Institute of Housing
Availability for use Shared
Unit available from March 2014
Unit guided learning hours 20
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 41
CIH AWARDING ORGANISATION UNIT HP310
Title Homelessness Services and Prevention
Level 3
Credit Value 3
Unit Ref Num. D/602/3024
Learning outcomes Assessment criteria
1. Understand the statutory framework for the provision of services to people who are homeless or threatened with homelessness.
1.1. Summarise the statutory framework relating to people who are homeless or threatened with homelessness.
1.2. Explain the statutory responsibilities of local authorities to people who are homeless or threatened with homelessness.
2. Know about accommodation and services for people who are homeless or threatened with homelessness.
2.1. Describe accommodation types that are available for homeless people.
2.2. Summarise services that are available for people who are homeless or threatened with homelessness.
3. Understand how homelessness may be prevented.
3.1. Summarise the services and other measures organisations use to prevent homelessness.
3.2. Explain the importance of partnership working in the prevention of homelessness.
Additional information about the unit
Unit purpose and aim(s) The purpose of this unit is to raise learner awareness and understanding of the provision of services to both tackle and prevent homelessness. The unit aims to explore the statutory frameworks concerning homelessness. It also aims to examine the range of accommodation and services available and strategies and measures for the prevention of homelessness.
Unit review date 31/08/2015
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 42
Title Homelessness Services and Prevention
Level 3
Details of the relationship between the unit and the relevant national occupational standards or other professional standards or curricula
Asset Skills 2008 Housing NOS Level 3
H3 07 Allocate accommodation to meet customers’ needs.
H3 11 Provide housing advice and guidance to customers.
H3 23 Help customers to move and settle into new living environments.
H3 27 Provide support to customers to reduce the risk of homelessness.
Assessment requirements or guidance specified by a sector or regulatory body
None
Support for the unit from a sector skills council or other appropriate body
Asset Skills
Location of the unit within the subject/sector classification system
01.4 Public Services
Unit guided learning hours 24
Exemption from the credit achievement requirements for the unit may be claimed on the basis of the following NQF Unit
Homelessness Services and Prevention – NQF accreditation number L/501/5118
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 43
CIH AWARDING ORGANISATION UNIT HM3M3
Title House Construction
Level 3
Credit Value 5
Unit Ref Num. Y/503/8210
Learning outcomes Assessment criteria
1. Understand the common forms of construction for social housing stock.
1.1. Compare the main types of construction used to build social housing pre and post 1960.
1.2. Summarise the main structural features of a range of typical dwelling types e.g. traditional, high rise, non-traditional.
2. Understand the utility services provided to a typical dwelling
2.1. Explain drainage systems above and below ground.
2.2. Explain gas, electricity and water mains supplies and distribution.
2.3. Explain legal requirements to check and service gas and electricity installations.
2.4. Explain the main types of space and water heating systems.
1. Understand common housing defects and repairs.
3.1. Diagnose common housing/building or property defects and identify remedial action
3.2. Perform an onsite survey and recommend remedial action.
3.3. Perform a post inspection and report on performance.
Additional information about the unit
Unit purpose and aim(s) The unit aims to introduce the learner to typical housing construction methods and common housing maintenance problems.
Unit review date 29/02/2016
Details of the relationship between the unit and relevant national occupational standards or other professional standards or curricula
H2 11 Organise the maintenance and repair of property
H2 13 Respond to customer requests for repairs
H2 15 Recognise and deal with customer service queries, requests and problems.
Assessment requirements or guidance specified by a sector or
None
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 44
Title House Construction
Level 3
regulatory body
Support from Sector Skills Council Asset Skills
Subject/sector classification 01.4 Public services
Organisations submitting unit Chartered Institute of Housing (CIH)
Unit available from 01/03/2012
Unit guided learning hours 33
Exemptions None
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 45
CIH AWARDING ORGANISATION UNIT HP335
Title Housing and Young People
Level 3
Credit Value 3
Unit Ref Num. K/602/4614
Learning outcomes Assessment criteria
1. Understand housing options and related services for young people.
1.1. Describe the statutory framework for the provision of housing and related services to young people.
1.2. Describe a range of different housing options and related services for young people.
2. Understand the social, political and economic factors influencing the housing and support needs of young people.
2.1. Identify a range of factors that influence the housing needs of young people.
2.2. Identify a range of factors that increase the risk of homelessness for young people.
3. Understand the range of services that promote greater independence and inclusion for young people.
3.1. Examine the services used for promoting independence and inclusion for young people.
3.2. Explain the role of partnership and multi-agency working in meeting the housing needs of young people.
Additional information about the unit
Unit purpose and aim(s) This unit explores the provision of housing and housing related support services for young people. It will examine the social, political and economic factors that influence young peoples’ housing and support needs. It will consider housing options and related services for young people and approaches to promoting independence and inclusion for young people.
Unit review date 31/08/2015
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 46
Title Housing and Young People
Level 3
Details of the relationship between the unit and the relevant national occupational standards or other professional standards or curricula
Asset Skills 2008 Housing NOS Level 3
H3 01 Promote safe, ethical and sustainable practice in your area of responsibility
H3 11 Provide housing advice and guidance to customers
H3 19 Develop and sustain partnership working arrangements
H3 27 Provide support to customers to reduce the risk of homelessness
Assessment requirements or guidance specified by a sector or regulatory body
None
Support for the unit from a sector skills council or other appropriate body
Asset Skills
Location of the unit within the subject/sector classification system
01.4 Public Services
Unit guided learning hours 24
Exemption from the credit achievement requirements for the unit may be claimed on the basis of the following NQF Unit
Housing and Young People – NQF accreditation number K/501/5126
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 47
CIH AWARDING ORGANISATION UNIT HP339
Title Housing Benefit
Level 3
Credit Value 3
Unit Ref Num. L/503/4137
Learning outcomes Assessment criteria
1. Understand the policy and legislation in relation to housing benefit.
1.1. Summarise housing benefit policy for the country in which you live or work.
1.2. Explain the legislative framework for housing benefit for the country in which you live or work.
2. Understand housing benefit entitlement and how claims are dealt with.
2.1. Summarise housing benefit entitlement. 2.2. Explain the process used in the
assessment of housing benefit claims.
3. Understand housing benefit fraud detection and prevention.
3.1. Define what constitutes housing benefit fraud.
3.2. Explain measures taken to prevent housing benefit fraud.
3.3. Explain measures taken to detect housing benefit fraud.
Additional information about the unit
Unit purpose and aim(s) This unit explores the policy and legislative context for housing benefit. It explores how claims are dealt with and approaches to housing benefit fraud deterrence and detection and prevention.
Unit expiry date 31 August 2015
Details of the relationship between the unit and the relevant national occupational standards or other professional standards or curricula
H3 11 Provide housing advice and guidance to customers
H3 13 Provide a housing rent service
Assessment requirements or guidance specified by a sector or regulatory body
None
Support for the unit from a sector skills council or other appropriate body
Support from Asset Skills
Location of the unit within the subject/sector classification system
01.4 Public Services
Unit guided learning hours 20
Equivalences None
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 48
CIH AWARDING ORGANISATION UNIT HM3M4
Title Housing Maintenance Systems
Level 3
Credit Value 3
Unit Ref Num. D/503/8211
Learning outcomes Assessment criteria
1. Understand the process systems to deliver a service for responsive/day to day repairs.
1.1. Explain the key stages of an economic, efficient and effective responsive/day to day repairs service.
1.2. Evaluate the key challenges for delivering an economic, efficient and effective responsive/day to day repairs service.
2. Understand the process
systems to deliver long term asset management programmes.
2.1. Summarise the types of work included in asset management e.g. planned and programmed maintenance, improvements, major repairs, cyclical including annual maintenance.
2.2. Review systems used to deliver economic, efficient and effective asset management programmes.
3. Understand the relationship between the client and contractor roles in the delivery of housing maintenance systems.
3.1. Evaluate the relationship between client and contractor in the delivery of housing maintenance systems (including service contracts).
3.2. Review the benefits of the client and contractor approach to managing housing maintenance systems.
Additional information about the unit
Unit purpose and aim(s) The unit aims to introduce the learner to systems developed to deliver short, medium and long term maintenance programmes. Learners will also be introduced to the client and contractor roles
Unit review date 29/02/2016
Details of the relationship between the unit and relevant national occupational standards or other professional standards or curricula
H2 11 Organise the maintenance and repair of property
H2 13 Respond to customer requests for repairs
Assessment requirements or guidance specified by a sector or regulatory body
None
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 49
Title Housing Maintenance Systems
Level 3
Support from Sector Skills Council Asset Skills
Subject/sector classification 01.4 Public services
Organisations submitting unit Chartered Institute of Housing (CIH)
Unit available from 01/03/2012
Unit guided learning hours 20
Exemptions None
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 50
CIH AWARDING ORGANISATION UNIT HP311
Title Housing Policy and Affordable Housing
Level 3
Credit Value 3
Unit Ref Num. M/602/4291
Learning outcomes Assessment criteria
1. Understand how housing policy has shaped affordable housing development and provision since 1945.
1.1 Describe the key developments in housing policy since 1945.
1.2 Identify the policies that have impacted upon the development and provision of social housing.
1.3 Explain how the key policies have impacted upon the development and provision of affordable housing.
2. Understand current approaches to enabling access to affordable housing.
2.1 Identify the housing policies and legislation that have affected access to affordable housing.
2.2 Explain how these policies have shaped current approaches to enabling access to affordable housing.
3. Know about the range of activities undertaken by social housing landlords.
3.1 Identify other policy developments (e.g. sustainability, regeneration) that have had an impact on the affordable housing sector.
3.2 Describe the range of non-housing activities that have been shaped by these policy developments.
Additional information about the unit
Unit purpose and aim(s) The aim of this unit is to provide learners with an opportunity to explore the developments in housing policy that have shaped the housing market and the provision of affordable housing.
Unit review date 31/08/2015
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 51
Title Housing Policy and Affordable Housing
Level 3
Details of the relationship between the unit and the relevant national occupational standards or other professional standards or curricula
Asset Skills 2008 Housing NOS Level 3 H3 01 Promote safe, ethical and sustainable practice in your area of responsibility H3 03 Develop relationships with others to improve customer service in housing
Assessment requirements or guidance specified by a sector or regulatory body
None
Support for the unit from a sector skills council or other appropriate body
Asset Skills
Location of the unit within the subject/sector classification system
01.4 Public Services
Unit guided learning hours 24
Exemptions None
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 52
CIH AWARDING ORGANISATION UNIT HP336
Title Independent Living for Older People
Level 3
Credit Value 3
Unit Ref Num. T/602/4616
Learning outcomes Assessment criteria
1. Understand the housing options and related services for older people.
1.1. Summarise housing options for older people.
1.2. Describe housing related services for older people.
2. Understand the influence of demographic and social factors on housing and support needs and aspirations of older people.
2.1. Summarise the changing demographic profile in the country in which you work and evaluate the influence that this may have on the housing needs and aspirations of older people in the area.
2.2. Explain the influence of changing social attitudes and expectations on the housing needs and aspirations of older people.
3. Understand the range of housing and support services that promote greater independence and social inclusion for older people.
3.1. Identify a range of housing and support services that promote independence and inclusion.
3.2. Explain the importance of partnership and multi-agency approaches for independent living and social inclusion of older people.
Additional information about the unit
Unit purpose and aim(s) The purpose of this unit is to examine the options available for older people to maintain independent living. It will explore the provision of housing and related support services for older people. It will also consider the demographic and social influences and examine how these impact on housing needs and options for older people. The unit also aims to identify the broader range of services outside of housing that help promote independence and inclusion and to highlight the importance of multi-agency working.
Unit review date 31/08/2015
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 53
Title Independent Living for Older People
Level 3
Details of the relationship between the unit and the relevant national occupational standards or other professional standards or curricula
Asset Skills 2008 Housing NOS Level 3
H3 01 Promote safe, ethical and sustainable practice in your area of responsibility
H3 11 Provide housing advice and guidance to customers
H3 16 Help customers to identify and access development opportunities H3 19 Develop and sustain partnership working arrangements
H3 21 Develop, implement and review support plans with individuals
H3 22 Support social and personal development needs of individuals
H3 26 Enable individuals to maintain contacts in potentially isolating situations
Assessment requirements or guidance specified by a sector or regulatory body
None
Support for the unit from a sector skills council or other appropriate body
Asset Skills
Location of the unit within the subject/sector classification system
01.4 Public Services
Unit guided learning hours 24
Exemption from the credit achievement requirements for the unit may be claimed on the basis of the following NQF Unit
Housing and Older People – NQF accreditation number D/501/5124
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 54
CIH AWARDING ORGANISATION UNIT HP313
Title Introducing Social Welfare
Level 3
Credit Value 3
Unit Ref Num. A/602/3919
Learning outcomes Assessment criteria
1. Understand the development of the post-war welfare state in the UK.
1.1. Explain the development of UK social welfare policy.
1.2. Identify key features of post-war welfare policy.
2. Understand the development of post-war welfare policy of at least one other western country.
2.1. Compare and contrast the development of post-war UK welfare policy to at least one other western country.
3. Know current and future welfare policy in the UK.
3.1. Identify key features of current UK welfare policy.
3.2. Summarise drivers for change for UK social welfare policy (e.g. social, economic, political and demographic).
Additional information about the unit
Unit purpose and aim(s) This unit will enable learners to develop their understanding of social welfare provision in the UK. It will identify key stakeholders in welfare provision and anticipate future trends in welfare provision.
Unit review date 31/08/2015
Details of the relationship between the unit and the relevant national occupational standards or other professional standards or curricula
N/A
Assessment requirements or guidance specified by a sector or regulatory body
None
Support for the unit from a sector skills council or other appropriate body
Asset Skills
Location of the unit within the subject/sector classification system
01.4 Public Services
Unit guided learning hours 24
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 55
Title Introducing Social Welfare
Level 3
Exemption from the credit achievement requirements for the unit may be claimed on the basis of the following NQF Unit
Introducing Social Welfare – NQF accreditation number A/501/5129
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 56
CIH AWARDING ORGANISATION UNIT HP314
Title Involving Housing Service Users
Level 3
Credit Value 3
Unit Ref Num. H/602/3025
Learning outcomes Assessment criteria
1. Understand why service user involvement is important in housing in a range of settings.
1.1. Summarise the legal requirements for service user involvement.
1.2. Summarise the regulatory requirements for service user involvement.
1.3. Explain the potential benefits of service user involvement in housing.
2. Know a range of opportunities for service user involvement in housing.
2.1. Summarise opportunities for service users to be involved in housing.
2.2. Compare different approaches to service user involvement.
3. Understand how to plan for service user involvement.
3.1. Analyse the current level of service user involvement in a specific context.
3.2. Develop a plan to increase service user involvement.
Additional information about the unit
Unit purpose and aim(s) This unit aims to give learners a deeper appreciation of the drivers for service user involvement, and to enable them to plan for more effective involvement. This is designed as a broad, introductory unit for learners at Level 3.
Details of the relationship between the unit and the relevant national occupational standards or other professional standards or curricula
Asset Skills 2008 Housing NOS Level 3
H3 03 Develop relationships with others to improve customer service in housing
H3 18 Work with customers and groups to develop the community
H3 20 Develop and promote customer involvement in the organisation
Assessment requirements or guidance specified by a sector or regulatory body
None
Support for the unit from a sector skills council or other appropriate body
Asset Skills
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 57
Title Involving Housing Service Users
Level 3
Location of the unit within the subject/sector classification system
01.4 Public Services
Unit guided learning hours 24
Exemption from the credit achievement requirements for the unit may be claimed on the basis of the following NQF Unit
Involving Housing Service Users – NQF accreditation number F/501/5097
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 58
CIH AWARDING ORGANISATION UNIT HP315
Title Laws and Rights in the Planning and Development of Gypsy and Traveller Sites
Level 3
Credit Value 3
Unit Ref Num. L/602/3925
Learning outcomes Assessment criteria
1. Understand how law has been developed and enforced with regard to Gypsy and Traveller sites.
1.1. Explain the history of laws impacting on travelling people.
1.2. Explain enforcement and the nature of good and bad enforcement procedures with regard to Gypsy and Traveller sites.
2. Understand how land is controlled by law and planning procedures in the development of Gypsy and Traveller sites.
2.1. Explain how land and planning laws affect Gypsies and Travellers.
3. Understand the impact of recent legislation on the provision of accommodation and services to Gypsies and Travellers.
3.1. Explain the importance of Gypsies and Travellers being designated as ethnic minorities in legislation.
3.2. Explain the importance of “Human Rights” laws in the provision of accommodation and services to Gypsies and Travellers.
Additional information about the unit
Unit purpose and aim(s) This unit enables learners to understand how laws historically have impacted on Gypsies and Travellers. It will explore how current planning laws and procedures, and race relations and human rights laws influence the provision of sites and services to Gypsies and Travellers.
Unit review date 31/08/2015
Details of the relationship between the unit and the relevant national occupational standards or other professional standards or curricula
N/A
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 59
Title Laws and Rights in the Planning and Development of Gypsy and Traveller Sites
Level 3
Assessment requirements or guidance specified by a sector or regulatory body
None
Support for the unit from a sector skills council or other appropriate body
Asset Skills
Location of the unit within the subject/sector classification system
01.4 Public Services
Unit guided learning hours 24 hours
Exemptions None
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 60
CIH AWARDING ORGANISATION UNIT HP327
Title Maintaining Safe and Secure Residential Areas
Level 3
Credit Value 3
Unit Ref Num. F/602/4327
Learning outcomes Assessment criteria
1. Understand the environmental factors affecting safety and security within residential areas.
1.1. Describe how design, layout and lighting can affect safety and security.
1.2. Explain the features of ‘defensible space’ in relation to safety and security.
2. Understand approaches to enhancing safety and security within residential areas.
2.1. Describe the role of technology in enhancing safety and security e.g. CCTV.
2.2. Explain how working with partners and the community can enhance safety and security.
3. Understand ways of working with emergency services in relation to safety and security.
3.1. Summarise each of the emergency services’ obligations in relation to safety and security.
3.2. Describe ways of working with emergency services in relation to safety and security.
Additional information about the unit
Unit purpose and aim(s) The unit explores approaches to safety and security within residential areas. It also examines approaches to effective liaison with relevant emergency services.
Unit review date 31/08/2015
Details of the relationship between the unit and the relevant national occupational standards or other professional standards or curricula
Asset Skills 2008 Housing NOS Level 3 H3 19 Develop and sustain partnership working arrangements
Assessment requirements or guidance specified by a sector or regulatory body
None
Support for the unit from a sector skills council or other appropriate body
Asset Skills
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 61
Title Maintaining Safe and Secure Residential Areas
Level 3
Location of the unit within the subject/sector classification system
01.4 Public Services
Unit guided learning hours 24
Exemption from the credit achievement requirements for the unit may be claimed on the basis of the following NQF Unit
Security for Housing Sites – NQF accreditation number K/501/5112
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 62
CIH AWARDING ORGANISATION UNIT HP334
Title Managing Empty Properties
Level 3
Credit Value 3
Unit Ref Num. Y/602/4382
Learning outcomes Assessment criteria
1. Understand approaches to the management of void properties.
1.1. Explain the key stages in the management of void properties to include the cycle of inspection, security, refurbishment, repair and reallocation.
1.2. Summarise the customer focused approach to managing empty properties in terms of tailored management systems.
2. Understand how void properties provide an opportunity for landlords to assess quality standards for their properties.
2.1. Explain the processes used to inspect void properties against local or national standards.
2.2. Explain the need to balance resident and community requirements against repairs and refurbishments.
3. Know the role of void management as part of managing sustainable communities.
3.1. Summarise how void properties are managed in a landlord’s allocation policy.
3.2. Explain the implications on communities of failing to address void properties appropriately.
3.3. Explain the legal framework for reletting/reallocating empty properties including legal redress for abandonment and recovering debts.
Additional information about the unit
Unit purpose and aim(s) This unit requires learners to understand the reasons why void periods for empty properties are important to landlords and to understand the various approaches used in practice to minimise void periods and relate this to allocations and housing quality standards. The learner will also be made aware of the legal implications relating to abandonment and the recovery of debts.
Unit review date 31/08/2015
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 63
Title Managing Empty Properties
Level 3
Details of the relationship between the unit and the relevant national occupational standards or other professional standards or curricula
Asset Skills 2008 Housing NOS Level 3:
H3 01 Promote safe, ethical and sustainable practice in your area of responsibility
H3 12 Manage empty properties
Assessment requirements or guidance specified by a sector or regulatory body
None
Support for the unit from a sector skills council or other appropriate body
Asset Skills
Location of the unit within the subject/sector classification system
01.4 Public Services
Unit guided learning hours 24
Exemptions None
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 64
CIH AWARDING ORGANISATION UNIT HP316
Title Managing Gypsy and Traveller Sites
Level 3
Credit Value 3
Unit Ref Num. J/602/3938
Learning outcomes Assessment criteria
1. Understand different examples of ownership and management of Gypsy and Traveller sites
1.1. Compare and contrast at least two different examples of owning and managing Gypsy and Traveller sites (e.g. council, private, or housing association).
1.1. Explain how owning and/or managing a site includes community development work on the site and with nearby residents.
2. Understand how to develop resident participation on Gypsy and Traveller sites
2.1. Explain ways in which Gypsies and Travellers can be involved in the identification of possible sites and their design.
2.2. Explain different approaches to involving Gypsies and Travellers in site management.
3. Understand the practical management of Gypsy and Traveller sites
3.1. Explain tenancies, and licences, site rules and residents’ rights
3.2. Explain a range of site management tasks including allocations, rents, and site environment.
Additional information about the unit
Unit purpose and aim(s) The Unit enables learners to understand the different ways in which Gypsy and Traveller sites are managed.
Unit review date 31/08/2015
Details of the relationship between the unit and the relevant national occupational standards or other professional standards or curricula
Asset Skills 2008 Housing NOS Level 3
H3 01 Promote safe, ethical and sustainable practice in your area of responsibility
H3 16 help customers to identify and access development opportunities
H3 19 Develop and sustain partnership working arrangements
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 65
Title Managing Gypsy and Traveller Sites
Level 3
Assessment requirements or guidance specified by a sector or regulatory body
None
Support for the unit from a sector skills council or other appropriate body
Asset Skills
Location of the unit within the subject/sector classification system
01.4 Public Services
Unit guided learning hours 24
Exemptions None
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 66
CIH AWARDING ORGANISATION UNIT HP317
Title Managing Leasehold Housing Services
Level 3
Credit Value 3
Unit Ref Num. Y/602/4057
Learning outcomes Assessment criteria
1. Know the legal and regulatory framework for leasehold housing management.
1.1. Describe the key features of a lease, including the rights and responsibilities of leaseholders and landlords respectively.
1.2. Explain key legislation and regulations for leasehold housing management.
2. Understand the features of the leasehold housing sector.
2.1. Identify the range of leasehold housing provided by housing associations, private sector and local authorities.
2.2. Analyse the main features of the lease in each case.
2.3. Identify and apply good practice for leasehold housing management.
3. Know how to consult on, and calculate leasehold housing service charges.
3.1. Explain the process of statutory consultation on service charges.
3.2. Clarify the calculation of a service charge for major works.
Additional information about the unit
Unit purpose and aim(s) This unit requires learners to examine approaches to leasehold management in a range of different contexts. It identifies the legal and regulatory framework for leasehold management and examines the context in which leasehold management takes place.
Unit review date 31/08/2015
Details of the relationship between the unit and the relevant national occupational standards or other professional standards or curricula
Asset Skills 2008 Housing NOS Level 3 H3 08 Set up and manage tenancy, licence and leaseholder agreements H3 11 Provide housing advice and guidance to customers H3 13 Provide a housing rent service
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 67
Title Managing Leasehold Housing Services
Level 3
Assessment requirements or guidance specified by a sector or regulatory body
None
Support for the unit from a sector skills council or other appropriate body
Asset Skills
Location of the unit within the subject/sector classification system
01.4 Public Services
Unit guided learning hours 24
Exemption from the credit achievement requirements for the unit may be claimed on the basis of the following NQF Unit
Managing Leasehold Services – NQF accreditation number J/501/5120
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 68
CIH AWARDING ORGANISATION UNIT HP319
Title Managing Neighbourhoods
Level 3
Credit Value 3
Unit Ref Num. Y/602/4088
Learning outcomes Assessment criteria
1. Understand the principles of managing neighbourhoods.
1.1. Explain the key elements of approaches to managing neighbourhoods.
1.2. Describe examples of “Good Practice” in managing neighbourhoods.
2. Understand the range of issues affecting neighbourhoods, especially deprived neighbourhoods.
2.1. Explain the range of factors that contribute to neighbourhood success or decline (including housing, environment, health, education, employment, safety, community cohesion).
2.2. Summarise the role and objectives of organisations and community groups that contribute to neighbourhoods.
3. Understand the approach to managing a particular neighbourhood.
3.1. Summarise sources of information and how these help to understand a specific neighbourhood.
3.2. Analyse a local strategy for managing a neighbourhood.
Additional information about the unit
Unit purpose and aim(s) This Unit aims to help learners understand the purpose and elements of the ‘neighbourhood management’ approach, and to be able to take a ‘neighbourhood management’ approach to address the needs of particular areas.
Unit review date 31/08/2015
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 69
Title Managing Neighbourhoods
Level 3
Details of the relationship between the unit and the relevant national occupational standards or other professional standards or curricula
Asset Skills 2008 Housing NOS Level 3
H3 01 Promote safe, ethical and sustainable practice in your area of expertise
H3 17 Arrange and conduct meetings with customers and others
H3 18 Work with customers and groups to develop the community
H3 19 Develop and sustain partnership working arrangements
H3 20 Develop and promote customer involvement in the organisation
Assessment requirements or guidance specified by a sector or regulatory body
None
Support for the unit from a sector skills council or other appropriate body
Asset Skills
Location of the unit within the subject/sector classification system
01.4 Public Services
Unit guided learning hours 24
Exemptions None
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 70
CIH AWARDING ORGANISATION UNIT HP318
Title Managing Resources for Caretaking and Concierge Services
Level 3
Credit Value 3
Unit Ref Num. R/602/4073
Learning outcomes Assessment criteria
1. Understand how to manage the delivery of caretaking and concierge services.
1.1. Evaluate the service requirements of a neighbourhood, development or scheme
1.2. Outline a plan for service provision at a neighbourhood, development or scheme for a specified period of time.
2. Understand how to manage equipment, supplies and staff effectively.
2.1. Describe a budget control system demonstrating value for money.
2.2. Identify sources for required equipment and supplies.
3. Understand how to use and control resources safely and efficiently.
3.1. Outline an approach to risk assessment for a neighbourhood, development or scheme.
3.2. Explain how to store and use equipment and supplies safely and efficiently.
Additional information about the unit
Unit purpose and aim(s) This unit will enable learners to develop their knowledge and understanding of budget control, service planning and resource management for caretaking and concierge services.
Unit review date 31/08/2015
Details of the relationship between the unit and the relevant national occupational standards or other professional standards or curricula
Asset Skills 2008 Housing NOS Level 3
H3 01 Promote safe, ethical and sustainable practice in your area of responsibility
Assessment requirements or guidance specified by a sector or regulatory body
None
Support for the unit from a sector skills council or other appropriate body
Asset Skills
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 71
Title Managing Resources for Caretaking and Concierge Services
Level 3
Location of the unit within the subject/sector classification system
01.4 Public Services
Exemption from the credit achievement requirements for the unit may be claimed on the basis of the following NQF Unit
Managing Resources for Caretaking and Concierge Services – NQF accreditation number H/501/5111
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 72
CIH AWARDING ORGANISATION UNIT HP320
Title Occupancy, Tenure and Lettings
Level 3
Credit Value 3
Unit Ref Num. M/602/4095
Learning outcomes Assessment criteria
1. Understand types of occupancy and tenure.
1.1. Explain different legal definitions of occupancy: e.g. owner occupation, shared ownership, leasehold, tenancy, licence and trespass.
2. Understand different types of tenancy.
2.1. Summarise current tenancy types.
2.2. Compare the terms of different types of tenancy, including the legal rights and responsibilities of landlord and occupant.
2.3. Assess the suitability of different types of tenure to different circumstances.
3. Understand different approaches to allocation and lettings.
3.1. Explain the legal and regulatory requirements for allocating and letting social housing.
3.2. Explain the different ways in which properties may be allocated (e.g. housing register, choice based lettings, local lettings, transfer etc.).
Additional information about the unit
Unit purpose and aim(s) This unit give learners an understanding of the different legal terms on which people may occupy their homes. In particular, it will explore the different tenancy types available, and how homes are allocated and let by landlords.
Unit review date 31/08/2015
Details of the relationship between the unit and the relevant national occupational standards or other professional standards or curricula
Asset Skills 2008 Housing NOS Level 3
H3 07 Allocate accommodation to meet customers needs
H3 08 Set up and manage tenancy, licence and leaseholder agreements
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 73
Title Occupancy, Tenure and Lettings
Level 3
Assessment requirements or guidance specified by a sector or regulatory body
None
Support for the unit from a sector skills council or other appropriate body
Asset Skills
Location of the unit within the subject/sector classification system
01.4 Public Services
Unit guided learning hours 24
Exemption from the credit achievement requirements for the unit may be claimed on the basis of the following NQF Unit
Occupancy, Tenure and Lettings – NQF accreditation number L/501/5099
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 74
CIH AWARDING ORGANISATION UNIT HP321
Title Personalisation and Delivering Support for Independent Living
Level 3
Credit Value 3
Unit Ref Num. A/602/4102
Learning outcomes Assessment criteria
1. Understand the wider context in which support services operate in delivering independent living.
1.1. Identify key policies influencing the provision of support services
1.2. Explain different models for the delivery of support.
2. Understand the role of service user involvement in the design and monitoring of services.
2.1. Identify ways in which service users are or may be involved in service design and delivery
3. Understand the funding and monitoring framework for support services.
3.1. Explain how support services for independent living are funded
3.2. Explain how support services for independent living are monitored
Additional information about the unit
Unit purpose and aim(s) This unit looks at the policy, funding and monitoring context in which support services operate. It also examines the role service users may play in service design and monitoring for independent living.
Unit expiry date 31/08/2015
Details of the relationship between the unit and the relevant national occupational standards or other professional standards or curricula
Asset Skills 2008 Housing NOS Level 3
H3 01 Promote safe, ethical and sustainable practice in your area of responsibility
H3 19 Develop and sustain partnership working arrangements
H3 20 Develop and promote customer involvement in the organisation
Assessment requirements or guidance specified by a sector or regulatory body
None
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 75
Title Personalisation and Delivering Support for Independent Living
Level 3
Support for the unit from a sector skills council or other appropriate body
Asset Skills
Location of the unit within the subject/sector classification system
01.4 Public Services
Unit guided learning hours 24 hours
Exemptions None
.
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 76
CIH AWARDING ORGANISATION UNIT HP322
Title Planning and Development for Housing Regeneration
Level 3
Credit Value 3
Unit Ref Num. D/602/4318
Learning outcomes Assessment criteria
1. Know the factors that enable housing regeneration.
1.1. Identify the different levels at which planning decisions are made for housing regeneration.
1.2. Outline the processes involved at each level.
1.3. Describe the role and function of the key participants in the process.
2. Know the development process for housing regeneration.
2.1. Describe the way in which housing developments are commissioned.
2.2. Identify good practice in the delivery of a housing regeneration development.
Additional information about the unit
Unit purpose and aim(s) This unit requires learners to understand the key elements in the planning system for their country and how housing developers engage with the planning processes. It will also examine how developments are commissioned and delivered in a regeneration context.
Unit review date 31/08/2015
Details of the relationship between the unit and the relevant national occupational standards or other professional standards or curricula
Asset Skills 2008 Housing NOS Level 3
H3 01 Promote safe, ethical and sustainable practice in your area of responsibility.
H3 18 Work with customers and groups to develop the community
H3 19 Develop and sustain partnership working arrangements
Assessment requirements or guidance specified by a sector or regulatory body
None
Support for the unit from a sector skills council or other appropriate body
Asset Skills
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 77
Title Planning and Development for Housing Regeneration
Level 3
Location of the unit within the subject/sector classification system
01.4 Public Services
Unit guided learning hours 24
Exemptions None
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 78
CIH AWARDING ORGANISATION UNIT HP323
Title Planning Support for Independent Living
Level 3
Credit Value 3
Unit Ref Num. Y/602/4110
Learning outcomes Assessment criteria
1. Understand the role of assessment and support planning in identifying goals and achieving positive outcomes for independent living.
1.1. Explain organisational procedures for assessment and support planning.
1.2. Explain person-centred and outcome-focused approaches to developing, implementing and reviewing support plans.
1.3. Identify good practice in support planning.
2. Understand the role of partnership working in support planning and achieving positive outcomes for independent living.
2.1. Explain the roles and responsibilities of individuals and organisations involved in supporting individuals.
2.2. Identify methods for developing effective working relationships with colleagues in other organisations.
2.3. Review the effectiveness of partnership working arrangements.
Additional information about the unit
Unit purpose and aim(s) This unit looks at approaches to developing, implementing and reviewing support plans and the importance of partnership working in supporting individuals. It will also examine methods for developing effective working relationships with colleagues in other organisations to improve outcomes for independent living.
Unit review date 31/08/2015
Details of the relationship between the unit and the relevant national occupational standards or other professional standards or curricula
Asset Skills 2008 Housing NOS Level 3
H3 19 Develop and sustain partnership working arrangements
H3 21 Develop, implement and review support plans with individuals
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 79
Title Planning Support for Independent Living
Level 3
Assessment requirements or guidance specified by a sector or regulatory body
None
Support for the unit from a sector skills council or other appropriate body
Asset Skills
Location of the unit within the subject/sector classification system
01.4 Public Services
Unit guided learning hours 24
Exemptions None
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 80
CIH AWARDING ORGANISATION UNIT HP303
Title Prevention and Management of Rent Arrears
Level 3
Credit Value 3
Unit Ref Num. T/602/3899
Learning outcomes Assessment criteria
1. Understand rent arrears strategies, policies and procedures.
1.1. Explain how landlords maximise income whilst sustaining tenancies and promoting social inclusion in communities.
1.2. Summarise the policies that contribute to effective arrears management e.g. financial inclusion, new tenant strategies, former tenant arrears etc.
1.3. Summarise the operational procedures in the delivery of an effective rent arrears policy e.g. delegated powers, clearly defined stages of action, clear timescales.
2. Understand good practice in effective arrears management.
2.1. Explain the importance of performance management and monitoring processes for arrears management.
2.2. Explain the importance of early intervention and prevention in an effective arrears management process.
3. Understand the legal framework for arrears management.
3.1. Summarise key legislation relating to rent arrears for the country in which you work or study.
3.2. Explain the court procedures relating to rent arrears for the country in which you work or study.
Additional information about the unit
Unit purpose and aim(s) This unit requires learners to understand the importance of a rent arrears strategy and the management of supportive services. It will also examine the legal framework for arrears management.
Unit review date 31/08/2015
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 81
Title Prevention and Management of Rent Arrears
Level 3
Details of the relationship between the unit and the relevant national occupational standards or other professional standards or curricula
Asset Skills 2008 Housing NOS Level 3 H3 01 Promote safe, ethical and sustainable practice in your area of responsibility H3 13 Provide a housing rent service
Assessment requirements or guidance specified by a sector or regulatory body
None
Support for the unit from a sector skills council or other appropriate body
Asset Skills
Location of the unit within the subject/sector classification system
01.4 Public Services
Unit guided learning hours 24
Exemptions None
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 82
CIH AWARDING ORGANISATION UNIT HP324
Title Providing Telecare Services
Level 3
Credit Value 3
Unit Ref Num. D/602/4321
Learning outcomes Assessment criteria
1. Understand the key operational requirements for a telecare services centre.
1.1. Describe the key operational requirements for a telecare centre e.g. environmental, design, technology, data protection
1.2. Explain the process for providing a telecare service to individuals.
2. Understand the function of a range of telecare equipment monitored by telecare services centres.
2.1. Summarise a range of telecare equipment which may be monitored by the telecare services centre.
2.2. Explain the function of telecare equipment in supporting individuals.
3. Know why and how quality and performance of a telecare service is monitored and measured.
3.1. Summarise Codes of Practice and standards for telecare services.
3.2. Describe measures used to monitor performance and improve standards.
Additional information about the unit
Unit purpose and aim(s) This unit looks at the key operational requirements for a telecare service and the process involved in the provision of telecare equipment to individuals. It also considers how quality and performance is measured and monitored to improve service standards.
Unit review date 31/08/2015
Details of the relationship between the unit and the relevant national occupational standards or other professional standards or curricula
Asset Skills 2008 Housing NOS Level 3
H3 01 Promote safe, ethical and sustainable practice in your area of responsibility.
H3 15 Deal with customers by telephone
H3 19 Develop and sustain partnership working agreements
Assessment requirements or guidance specified by a sector or regulatory body
None
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 83
Title Providing Telecare Services
Level 3
Support for the unit from a sector skills council or other appropriate body
Asset Skills
Location of the unit within the subject/sector classification system
01.4 Public Services
Unit guided learning hours 24
Exemptions None
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 84
CIH AWARDING ORGANISATION UNIT HP338
Title Provision and Improvement of Services on Gypsy and Traveller Sites
Level 3
Credit Value 3
Unit Ref Num. F/503/4149
Learning outcomes Assessment criteria
1. Understand service provision in the context of Gypsy and Traveller sites.
1.1. Explain the services which Gypsies and Travellers have the legal right to access (e.g. health care, education, safe and healthy sites).
1.2. Explain how management of Gypsy and Traveller sites can facilitate access to rights and services.
2. Understand the health issues faced by Gypsy and Traveller people and how their health needs can be met.
2.1. Summarise the health issues faced by Gypsy and Traveller people.
2.2. Explain at least two of the most important health issues faced by Gypsy and Traveller people.
2.3. Explain at least two ways of ensuring that the health needs of Gypsies and Travellers are met.
3. Understand Gypsy and Traveller educational issues.
3.1. Explain the issues entailed in Gypsy and Traveller involvement in mainstream educational services.
3.2. Explain at least two ways of improving Gypsy and Traveller access to education.
Additional information about the unit
Unit purpose and aim(s) The unit enables learners to understand the context for the provision of housing related services to Gypsies and Travellers; in particular the unit explores the provision of health services and education for Gypsies and Travellers.
Unit expiry date 31 August 2015
Details of the relationship between the unit and the relevant national occupational standards or other professional standards or curricula
H3 16 Help customers identify and access development opportunities
H3 18 Work with customers and groups to develop the community
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 85
Title Provision and Improvement of Services on Gypsy and Traveller Sites
Level 3
Assessment requirements or guidance specified by a sector or regulatory body
None
Support for the unit from a sector skills council or other appropriate body
Support sought from Asset Skills
Location of the unit within the subject/sector classification system
01.4 Public services
Unit guided learning hours 20
Exemptions None
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 86
CIH AWARDING ORGANISATION UNIT HP312
Title Regeneration and Renewal
Level 3
Credit Value 3
Unit Ref Num. Y/602/3913
Learning outcomes Assessment criteria
1. Understand the policy and strategic framework governing regeneration and renewal.
1.1. Summarise the policy and strategic framework governing regeneration and renewal
1.2. Explain how housing organisations contribute to the regeneration and renewal policy and strategic framework
2. Know the wider social, economic and spatial processes in the regeneration and renewal of areas and communities.
2.1. Summarise key factors influencing regeneration and renewal of areas and communities with particular reference to social, economic and spatial processes.
3. Understand the key organisations, agencies and groups, and their roles in the regeneration and renewal process.
3.1 Summarise the role of key organisations, agencies and groups in the regeneration and renewal process.
3.2 Evaluate the role of housing organisations in the regeneration and renewal process.
Additional information about the unit
Unit purpose and aim(s) The purpose of this unit is to provide learners with an understanding of the policy and strategic framework governing housing regeneration and renewal. Learners will also understand the strengths and limitations of different approaches to regeneration and renewal. The unit also aims to provide learners with knowledge of the wider economic, social and spatial context of regeneration and renewal.
Unit review date 31/08/2015
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 87
Title Regeneration and Renewal
Level 3
Details of the relationship between the unit and the relevant national occupational standards or other professional standards or curricula
Asset Skills 2008 Housing NOS Level 3
H3 19 Develop and sustain partnership working arrangements.
H3 20 Develop and promote customer involvement in the organisation.
Assessment requirements or guidance specified by a sector or regulatory body
None
Support for the unit from a sector skills council or other appropriate body
Asset Skills
Location of the unit within the subject/sector classification system
01.4 Public Services
Unit guided learning hours 24
Exemption from the credit achievement requirements for the unit may be claimed on the basis of the following NQF Unit
Housing Regeneration and Renewal – NQF accreditation number A/501/5115
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 88
CIH AWARDING ORGANISATION UNIT HP325
Title Repairs and Maintenance in Housing Organisations (A/602/4326)
Level 3
Credit Value 3
Learning outcomes Assessment criteria
1. Know the legal obligations relating to repairs and maintenance.
1.1. Summarise the rights and obligations of landlords in relation to repairs.
1.2. Summarise the rights and obligations of tenants / leaseholders in relation to repairs.
2. Understand how housing organisations manage and deliver long term and cyclical maintenance.
2.1. Explain how organisations manage and deliver planned maintenance.
2.2. Explain how organisations manage and deliver cyclical maintenance.
3. Know the methods landlords use to manage and monitor their responsive repairs and maintenance service.
3.1. Summarise different approaches to managing responsive repairs.
3.2. Evaluate methods landlords use to monitor and improve their responsive repairs and maintenance services.
Additional information about the unit
Unit purpose and aim(s) This unit will cover approaches to repairs and maintenance in a housing organisation. It will look at landlord and tenants/leaseholders legal rights and obligations for repairs and maintenance. It will cover approaches to long term, cyclical and day to day (responsive) repairs. It will also explore repairs reporting processes for tenants/ leaseholders and repairs service monitoring systems by landlords.
Unit review date 31/08/2015
Details of the relationship between the unit and the relevant national occupational standards or other professional standards or curricula
Asset Skills 2008 Housing NOS Level 3
H3 04 Respond to customer requests for repairs
H3 06 Organise the maintenance and repair of property
H3 12 Manage empty properties
Assessment requirements or guidance specified by a sector or regulatory body
None
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
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Title Repairs and Maintenance in Housing Organisations (A/602/4326)
Level 3
Support for the unit from a sector skills council or other appropriate body
Asset Skills
Location of the unit within the subject/sector classification system
01.4 Public Services
Unit guided learning hours 24
Exemption from the credit achievement requirements for the unit may be claimed on the basis of the following NQF Unit
Repairs and Maintenance in a Housing Organisation – NQF accreditation number D/501/5110
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
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CIH AWARDING ORGANISATION UNIT HP326
Title Role of the Support Worker for Independent Living
Level 3
Credit Value 3
Unit Ref Num. M/602/3027
Learning outcomes Assessment criteria
1. Understand the values and principles that underpin support services for independent living.
1.1 Identify the key principles and values that underpin support services for independent living.
1.2 Explain professional boundaries in the context of housing support.
2. Understand the role of the support worker in supporting identified needs, goals and aspirations of individuals
2.1 Explain the role of the support worker in providing information, advice and guidance
2.2 Explain the role of the support worker in supporting the social and development needs of individuals
2.3 Explain the role of the support worker in helping people to move and settle into new environments
3. Understand the role of the support workers in safeguarding individuals
3.1 Explain the role of the support worker in identifying, assessing and acting on risk of danger, harm or abuse
3.2 Summarise organisational procedures for safeguarding individuals
Additional information about the unit
Unit purpose and aim(s) This unit looks at the role of the support worker and the values and principles which underpin the provision of support services for independent living.
Unit review date 31/08/2015
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
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Title Role of the Support Worker for Independent Living
Level 3
Details of the relationship between the unit and the relevant national occupational standards or other professional standards or curricula
Asset Skills 2008 Housing NOS Level 3
H3 01 Promote safe, ethical and sustainable practice in your area of responsibility
H3 11 Provide housing advice and guidance to customers
H3 16 Help customers to identify and access development opportunities
H3 22 Support social and personal development needs of individuals
H3 23Help customers to move and settle into new living environments
H3 24 Contribute to assessing and act upon risk of danger, harm or abuse
H3 25 Work within appropriate boundaries of customers
H3 26 Enable individuals to maintain contacts in potentially isolating situations
H3 27 Provide support to customers to reduce risk of homelessness
Assessment requirements or guidance specified by a sector or regulatory body
None
Support for the unit from a sector skills council or other appropriate body
Asset Skills
Location of the unit within the subject/sector classification system
01.4 Public Services
Unit guided learning hours 24 hours
Exemption from the credit achievement requirements for the unit may be claimed on the basis of the following NQF Unit
Identifying the Needs of Supported Housing Clients – NQF accreditation number L/501/5121
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
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Title Supporting those in fuel poverty to reduce energy costs
Level 3
Credit Value 3
Unit ref no. M/506/1587
CIH unit no. HP343
Learning outcomes Assessment criteria
1. Understand the causes and indicators of fuel poverty.
1.1. Explain the main factors that contribute to households experiencing fuel poverty.
1.2. Describe the indicators of fuel poverty.
2. Understand the factors that lead to high energy use in domestic property.
2.1. Summarise the physical factors that will lead to domestic property having poor energy efficiency.
2.2. Classify domestic appliances in terms of their energy usage.
2.3. Explain how consumer behaviour can result in high energy use.
3. Understand how to assist those in fuel poverty to reduce energy costs.
3.1 Review current energy use and how this impacts on energy costs.
3.2 Identify measures that can be taken to reduce energy costs e.g. improvements to the fuel efficiency of the property, switching energy supplier, installing a water meter, changes in behaviour that will reduce energy consumption.
Additional information about the unit
Unit purpose and aim(s) To enable housing workers to support residents who are suffering fuel poverty by helping them understand the factors that impact on fuel costs and taking action to reduce these costs.
Unit review date 31 Dec 2018
Link to national occupational standards
H3 11.4 establish and respond to customers’ specific needs, and offer the appropriate level of advice, guidance, and support
H3 11.7 explore possible options and actions with customers
Assessment guidance None
Support from Sector Skills Council
Supported by Asset Skills
Subject/sector classification 01.4 Public Services
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
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Title Supporting those in fuel poverty to reduce energy costs
Level 3
Organisation submitting unit Chartered Institute of Housing (CIH)
Availability for use Shared
Unit available from March 2014
Unit guided learning hours 14
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
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CIH AWARDING ORGANISATION UNIT HP329
Title Sustainable Communities
Level 3
Credit Value 3
Unit Ref Num. Y/602/4334
Learning outcomes Assessment criteria
1. Understand what is meant by the term ‘community’.
1.1. Distinguish between differing definitions of community
1.2. Summarise the key components of a community
e.g. locality
faith
demographics
2. Understand what is meant by the term ‘sustainable communities’.
2.1. Explain the key components of a sustainable community especially in relation to social, environmental and economic criteria.
3. Know the context of sustainable communities.
3.1. Summarise the political and strategic framework for sustainable communities
3.2. Summarise the social and economic context of sustainable communities
4. Understand the role of partnership working in initiatives aimed at developing sustainable communities.
4.1 Identify and critically compare initiatives aimed at creating sustainable communities.
4.2 Explain the role of partnership working in creating sustainable communities.
Additional information about the unit
Unit purpose and aim(s) This unit aims to provide learners with an understanding of the terms ‘community’ and ‘sustainable community’, as well as knowledge of the context of sustainable communities. On completion of the unit, learners will understand the many dimensions to developing sustainable communities and of the role of joint working in initiatives aimed at developing sustainable communities.
Unit review date 31/08/2015
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
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Title Sustainable Communities
Level 3
Details of the relationship between the unit and the relevant national occupational standards or other professional standards or curricula
Asset Skills 2008 Housing NOS Level 3
H3 01 Promote Safe, ethical and sustainable practice in your area of responsibility
H3 19 Develop and sustain partnership working arrangements
Assessment requirements or guidance specified by a sector or regulatory body
None
Support for the unit from a sector skills council or other appropriate body
Asset Skills
Location of the unit within the subject/sector classification system
01.4 Public Services
Unit guided learning hours 24
Exemption from the credit achievement requirements for the unit may be claimed on the basis of the following NQF Unit
Introducing Sustainable Communities – NQF accreditation number M/501/5113
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
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CIH AWARDING ORGANISATION UNIT HP330
Title The Context of Telecare Services Provision
Level 3
Credit Value 3
Unit Ref Num. T/602/4339
Learning outcomes Assessment criteria
1. Understand the key factors influencing the development of telecare services.
1.1. Summarise the range of services provided by telecare services.
1.2. Explain the key factors influencing the development of telecare services.
2. Understand the business context in which telecare services operate.
2.1. Explain how telecare services are funded.
2.2. Describe the contractual relationships with customers.
2.3. Evaluate methods for raising awareness of services and business development.
3. Understand the role of partnership working in the provision of telecare services.
3.1. Explain the role of partnership working for telecare services.
3.2. Identify key partners in providing telecare services.
3.3. Describe good practice in partnership working and justify your choices.
Additional information about the unit
Unit purpose and aim(s) This unit will provide the learner with knowledge and understanding of the context in which telecare services are delivered, the business context and the role of partnership working in providing telecare services.
Unit review date 31/08/2015
Details of the relationship between the unit and the relevant national occupational standards or other professional standards or curricula
Asset Skills 2008 Housing NOS Level 3
H3 03 Develop relationships with others to improve customer service in housing
H3 19 Develop and sustain partnership working arrangements
Assessment requirements or guidance specified by a sector or regulatory body
None
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
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Title The Context of Telecare Services Provision
Level 3
Support for the unit from a sector skills council or other appropriate body
Asset Skills
Location of the unit within the subject/sector classification system
01.4 Public Services
Unit guided learning hours 24 hours
Exemptions None
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
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CIH AWARDING ORGANISATION UNIT HP307
Title The Economic Context of Affordable Housing
Level 3
Credit Value 3
Unit Ref Num. M/602/3920
Learning outcomes Assessment criteria
1. Understand the economic factors that affect the provision of affordable housing.
1.1. Describe the relationship between supply, demand and price.
1.2. Distinguish between housing demand, housing preference and housing need.
1.3. Explain the relationship between housing need and affordable housing provision.
2. Understand the economic factors that affect tenure choice.
2.1. Describe the national trends in income inequalities.
2.2. Differentiate between the concepts of poverty and social exclusion.
2.3. Explain the relationship between ‘ability to pay’ for housing and tenure choice.
3. Understand the local impact of broad national economic trends.
3.1. Describe the main changes in the structure of the national economy since 1945.
3.2. Explain how changes in the national economy impact on local employment markets.
Additional information about the unit
Unit purpose and aim(s) The aim of this unit is to provide learners with an opportunity to explore the broad economic context within which affordable housing is developed and provided. The unit explores issues related to supply and demand, the ways in which income and wealth influence effective demand and therefore tenure choice. It also looks at the impact of broad structural changes in the economy on national and local labour markets and job opportunities.
Unit review date 31/08/2015
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
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Title The Economic Context of Affordable Housing
Level 3
Details of the relationship between the unit and the relevant national occupational standards or other professional standards or curricula
Asset Skills 2008 Housing NOS Level 3 H3 01 Promote safe, ethical and sustainable practice in your area of responsibility H3 07 Allocate accommodation to meet customers’ needs
Assessment requirements or guidance specified by a sector or regulatory body
None
Support for the unit from a sector skills council or other appropriate body
Support requested from Asset Skills
Location of the unit within the subject/sector classification system
01.4 Public Services
Unit guided learning hours 24
Exemptions None
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
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CIH AWARDING ORGANISATION UNIT HP308
Title The Framework for Housing Advice
Level 3
Credit Value 3
Unit Ref Num. F/602/3890
Learning outcomes Assessment criteria
1. Understand the statutory framework for organisations to provide housing advice and sources of funding.
1.1. Summarise the legal basis for providing housing advice.
1.2. Analyse the responsibilities of government agencies, providers and third sector organisations to provide housing advice.
1.3. Describe the sources of funding for the provision of housing advice.
2. Know the range of housing advice provided by organisations across all tenures.
2.1. Describe the range of housing advice given in a housing context (e.g. accessing accommodation, repairs and financial advice).
3. Understand the principles of giving advice.
3.1. Describe the principles of providing advice.
3.2. Explain how equality and confidentiality issues impact on giving advice.
Additional information about the unit
Unit purpose and aim(s) This unit explores the framework for providing housing advice. It will look at the statutory framework for providing housing advice, identify the range of housing advice provided and examine how it is funded. It will also introduce learners to the principles of advice giving.
Unit review date 31/08/2015
Details of the relationship between the unit and the relevant national occupational standards or other professional standards or curricula
Asset Skills 2008 Housing NOS Level 3 H3 01 Promote safe, ethical and sustainable practice in your area of responsibility. H3 11 Provide housing advice and guidance to customers. H3 27 Provide support to customers to reduce the risk of homelessness.
Assessment requirements or guidance specified by a sector or regulatory body
None
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 101
Title The Framework for Housing Advice
Level 3
Support for the unit from a sector skills council or other appropriate body
Asset Skills
Location of the unit within the subject/sector classification system
01.4 Public Services
Unit guided learning hours 24
Exemption from the credit achievement requirements for the unit may be claimed on the basis of the following NQF Unit
The Framework for Housing Advice – NQF accreditation number T/501/5128
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
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CIH AWARDING ORGANISATION UNIT HP331
Title The Impact of Housing Conditions on Health
Level 3
Credit Value 3
Unit Ref Num. D/602/4349
Learning outcomes Assessment criteria
1. Understand the links between housing conditions and health.
1.1. Identify ways that housing conditions impact on health.
1.2. Describe the impact of housing conditions on the health of specific groups.
e.g. Older people Children Refugees and migrants
2. Know about policy initiatives aimed at improving housing conditions in order to reduce health inequalities.
2.1. Outline past policy initiatives linking housing and health.
2.2. Describe recent and current policy initiatives aimed at improving housing conditions in order to reduce health inequalities.
3. Understand strategies and measures implemented to improve housing in order to reduce health inequalities.
3.1. Identify housing and health strategies and measures implemented to improve housing in order to reduce health inequalities.
3.2. Evaluate joined up measures and the role of different agencies involved.
Additional information about the unit
Unit purpose and aim(s) The purpose of the unit is to examine the links between housing conditions and health. It also aims to examine policy initiatives and measures implemented to tackle housing conditions in order to reduce health inequalities, including joined up initiatives.
Unit review date 31/08/2015
Details of the relationship between the unit and the relevant national occupational standards or other professional standards or curricula
Asset Skills 2008 Housing NOS Level 3
H3 19 Develop and sustain partnership working arrangements.
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 103
Title The Impact of Housing Conditions on Health
Level 3
Assessment requirements or guidance specified by a sector or regulatory body
None
Support for the unit from a sector skills council or other appropriate body
Asset Skills
Location of the unit within the subject/sector classification system
01.4 Public Services
Unit guided learning hours 24
Exemption from the credit achievement requirements for the unit may be claimed on the basis of the following NQF Unit
Housing and Health – NQF accreditation number H/501/5125
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
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CIH AWARDING ORGANISATION UNIT HP332
Title The Legal Framework for Housing
Level 3
Credit Value 3
Unit Ref Num. F/602/4358
Learning outcomes Assessment criteria
1. Understand the legal framework of the country within the EU in which you live or work.
1.1. Summarise the structure of the justice processes of the EU country in which you live or work.
1.2. Explain how the law is made and implemented.
2. Know about the implications of the law for housing.
2.1. Summarise where legislation affects Housing.
2.2. Summarise the application of the law to housing practice in relation to:
tenure,
equality,
possession
disrepair
anti-social behaviour orders.
3. Know how housing disputes are resolved through judicial intervention and non-judicial processes.
3.1. Describe the court proceedings that housing employees might be involved in: E.g. possession proceedings anti-social behaviour.
3.2. Summarise the range of orders a court may apply to disputes.
3.3. Describe the range of non-judicial processes used to resolve housing disputes.
Additional information about the unit
Unit purpose and aim(s) This unit requires learners to understand relevant aspects of the civil and criminal justice process and to consider how criminal, contract law and tort impacts on housing. This unit will also explore the basis for housing law in a country in the EU.
Unit review date 31/08/2015
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
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Title The Legal Framework for Housing
Level 3
Details of the relationship between the unit and the relevant national occupational standards or other professional standards or curricula
Asset Skills 2008 Housing NOS Level 3 H3 01 Promote safe, ethical and sustainable practice in your area of responsibility. H3 06 Organise the maintenance and repair of property. H3 08 Set up and manage tenancy, licence and leaseholder agreements H3 09 Respond to possible breaches of agreement in the housing sector
H3 13 Provide a housing rent service
Assessment requirements or guidance specified by a sector or regulatory body
None
Support for the unit from a sector skills council or other appropriate body
Asset Skills
Location of the unit within the subject/sector classification system
01.4 Public Services
Unit guided learning hours 24
Exemption from the credit achievement requirements for the unit may be claimed on the basis of the following NQF Unit
Housing and the Law – NQF accreditation number R/501/5119
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
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CIH AWARDING ORGANISATION UNIT HP328
Title The Social Context of Housing in the UK
Level 3
Credit Value 3
Unit Ref Num. J/602/4328
Learning outcomes Assessment criteria
1. Know the key demographic trends in the UK and the implications for housing provision.
1.1 Describe the main demographic characteristics of the population of the UK, including: population size, age structure, ethnicity, household size and housing tenure.
1.2 Identify the implications of these trends for affordable housing providers.
2. Understand the key social processes that are relevant to social housing organisations.
2.1 Describe current trends in household structure and household formation.
2.2 Distinguish between primary and secondary socialisation.
2.3 Distinguish between neighbourhood and community.
3. Understand how the diverse backgrounds of customers impact on the housing service.
3.1 Identify the main social groupings in the country in which you are studying.
3.2 Compare the main social groupings in terms of access to housing, tenure, and quality of housing.
3.3 Identify the implications of these trends for social housing providers.
Additional information about the unit
Unit purpose and aim(s) The aim of this unit is to provide learners with an opportunity to explore the social context within which affordable housing is developed and provided. The unit explores demographic trends and issues related to social change and inequalities.
Unit review date 31/08/2015
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
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Title The Social Context of Housing in the UK
Level 3
Details of the relationship between the unit and the relevant national occupational standards or other professional standards or curricula
Asset Skills 2008 Housing NOS Level 3
H318 Work with customers and groups to develop the community
H322 Support social and personal development needs of individuals
Asset Skills 2008 Housing NOS Level 4
H4 01 Ensure compliance with legal, regulatory, ethical and social requirements
Assessment requirements or guidance specified by a sector or regulatory body
None
Support for the unit from a sector skills council or other appropriate body
Asset Skills
Location of the unit within the subject/sector classification system
01.4 Public Services
Unit guided learning hours 24
Exemptions None
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
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CIH AWARDING ORGANISATION UNIT HP333
Title Understanding Gypsy and Traveller Identity in Society
Level 3
Credit Value 3
Unit Ref Num. R/602/4381
Learning outcomes Assessment criteria
1. Understand Gypsy and Traveller way of life and self-identity.
1.1. Distinguish between the terms ’Gypsy’, ’Traveller’ and ‘Roma’
1.2. Explain why history, culture, and family are important to Gypsies and Travellers and their self-identity.
2. Understand how negative social attitudes and media images of Gypsies and Travellers are constructed and how they might be challenged.
2.1. Analyse media images of Gypsies and Travellers and explain the impact these have on social attitudes.
2.2. Demonstrate ways in which negative social attitudes towards Gypsies and Travellers can be challenged.
3. Understand the social and political context for Gypsies and Travellers in the UK.
3.1. Analyse current and past examples of how Gypsy and Traveller people were and are treated by governments and power holders.
3.2. Analyse examples of current central and local government policy in relation to Gypsies and Travellers.
Additional information about the unit
Unit purpose and aim(s) The Unit enables learners to understand the Gypsy and Traveller way of life and their self identity. It also explores the relationship between Gypsies and Travellers and British society.
Unit review date 31/08/2015
Details of the relationship between the unit and the relevant national occupational standards or other professional standards or curricula
Asset Skills 2008 Housing NOS Level 3:
H3 01 Promote safe, ethical and sustainable practice in your area of responsibility
Assessment requirements or guidance specified by a sector or regulatory body
None
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
© CIH 2014 Page 109
Title Understanding Gypsy and Traveller Identity in Society
Level 3
Support for the unit from a sector skills council or other appropriate body
Asset Skills
Location of the unit within the subject/sector classification system
01.4 Public Services
Unit guided learning hours 24
Exemption from the credit achievement requirements for the unit may be claimed on the basis of the following NQF Unit
Understanding Gypsy and Traveller Identity in Society – NQF accreditation number F/501/8226
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
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Annex A
Mandatory units ~ 4 credits
HP3M1 Delivery of affordable housing services
HP3M2 Equality and diversity for housing
HP3M4 Professional practice skills for housing (externally set assessment)
Together the 3 units above form the CIH Level 3 Award in Housing Practice (QCF)
Summary of qualification rules of combination
Pathways – 3 credit units. Complete 3 units for each pathway Pathway P1 Managing housing services
Prevention and management of rent arrears
Involving housing service users
Occupancy, tenure and lettings
Pathway P2 Residents & service users involvement
Involving housing service users
Managing neighbourhoods
Community action for neighbourhoods
Pathway P3 Managing Neighbourhoods
Dealing with anti-social behaviour (ASB) in housing
Community development
Managing neighbourhoods
Pathway P4 Caretaking & concierge services
Managing resources for caretaking & concierge services
Repairs & maintenance in housing organisations
Maintaining safe & secure residential areas
Pathway P5 Regeneration, renewal & sustainability
Regeneration & renewal
Planning & development for housing regeneration
Sustainable communities
Pathway P6 Support for independent living
Personalisation & delivering support for independent living
Planning support for independent living
Role of the support worker for independent living
Pathway P7 Telecare services
Call handling for telecare services operators
Providing telecare services
The context of telecare service provision
Pathway P8 Housing advice & information
The framework for housing advice
Introducing social welfare
The legal framework for housing
Pathway P9 Traveller site management
Laws & rights in the planning & development of gypsy & traveller sites
Managing gypsy & traveller sites
Understanding gypsy & traveller identity in society
Pathway PC The housing context
The economic context of affordable housing
Housing policy & affordable housing
The social context of housing in the UK
Pathway PS Supporting homeless people
Homelessness services & prevention
Involving housing service users
Role of the support worker for independent living
Pathway PG Generic pathway
Deliver any three option units as agreed with the CIH Awarding Organisation
Optional 3 credit units. Choose 2 for the certificate or 6 for the diploma. May not include units taken within the pathway. HP301 Accessible and adaptable housing
HP302 Dealing with anti-social behaviour (ASB) in housing
HP303 Prevention and management of rent arrears
HP304 Call handling for telecare services operators
HP305 Cleaning public areas
HP306 Community development
HP307 The economic context of affordable housing
HP308 Framework for housing advice
HP309 Handling telecare customer services data safely and securely
HP310 Homelessness services & prevention
HP311 Housing policy & affordable housing
HP312 Regeneration & renewal
HP313 Introducing social welfare
HP314 Involving service users
HP315 Laws & rights in the planning & development of gypsy & traveller sites
HP316 Managing gypsy & traveller sites
HP317 Managing leasehold housing services
HP318 Managing resources for caretaking & concierge services
HP319 Managing neighbourhoods
HP320 Occupancy, tenure & lettings
HP321 Personalisation & delivering support for independent living
HP322 Planning & development for housing regeneration
HP323 Planning support for independent living
HP324 Providing telecare services
HP325 Repairs & maintenance in housing organisations
HP326 Role of the support worker for independent living
HP327 Maintaining safe & secure residential areas
HP328 The social context of housing in the UK
HP329 Sustainable communities
HP330 The context of telecare services provision
HP331 The impact of housing conditions on health
HP332 The legal framework for housing
HP333 Understanding gypsy & traveller identity in society
HP334 Managing empty properties
HP335 Housing & young people
HP336 Independent living for older people
HP337 Community action for neighbourhoods
HP338 Provision & improvement of services on Gypsy & traveller sites
HP339 Housing benefit
HP341 Customer service in a housing context
HP342 Homelessness amongst ex-offenders: its effects and prevention
HP343 Supporting those in fuel poverty to reduce energy costs
HM3M1 Customer service standards for housing maintenance
HM3M2 Health and safety for housing management and maintenance
HM3M3 House construction
HM3M4 Housing maintenance systems
Qualification Snapshot – CIH Level 3 Diploma in Housing Practice (QCF)
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