Chisnell Pew Ballot Testing 120908.Key
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Transcript of Chisnell Pew Ballot Testing 120908.Key
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What is a usability test?
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Sit next to someone. Watch. Listen.
Dana Chisnell
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Complement to best practice
When something changes
Take constraints into account
Reveal remedies
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What to look for
Hesitating
Comments
Questions
Body language
Behaviors
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Ballot testing.
Dana Chisnell
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The
ques
tion
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How successfully do voters vote?
The
ques
tion
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The
plan
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1 day
Dana Chisnell
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a ballot and instructions
Nancy Frishberg
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voter participants
Dana Chisnell
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observers
Dana Chisnell
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results due: today
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How we got value
Used the ballots and instructions at hand
Focused on one thing at a time
Had participants generate and collect data
Drafted observers and debriefed
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Follow these steps:
1. Plan, minimally
2. Get the team on board
3. Use the LEO Kit
4. Recruit participants
5. Conduct sessions
6. Debrief and decide
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Conduct sessions Rehearse (P1)
Checklist of tasks
Short, focused sessions
Adjust what you’re doing, if you need to
Dana Chisnell
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Session outline
Greet the participant
Explain the test, your role, and their role
Watch the voter vote
Ask follow-up questions
Debrief with participant
Debrief with observers
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Moderating, not training
Impartial, unbiased observing
No teaching!
Listen and watch
Ask open-ended questions: Why? How? What?
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Debrief and decide
What could cause a recount?
What could make it difficult to tell intent?
What could draw unwanted attention?
What could cost money if it is not fixed?
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Dana Chisnell
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Resources
• Usability Professionals’ Association: www.usabilityprofessionals.org/
• LEO Usability Testing Kit:www.usabilityprofessionals.org/ civiclife/voting/leo_testing.html
• Ballot Usability and Accessibility Blog: ballotusability.blogspot.com/