Fooled by best practice
Ballot Design And Usability Testing Caceo
Answering voters' questions at county election websites
Collaborative analysis techniques for user reseaerch
Rethinking user research for social web
Persona modeler
Don't make me read! Less is more in information for voters
I can't find what i'm looking for
Usability and security in future voting systems
Gaining design insight through recruiting research participants
Iterations paper prototype
Usability of County Election Websites
Anywhere Ballot iterations
Making sense of the data
The users at the end of the mouse - using the 3As to model personas
Counter to intent: Voters' mental models of alternative counting methods
Democracy is a design problem
California's top lessons learned in design and language
Using voter personas to understand who is coming to your election department web site