Chapter 5 We listen to Verbal messages messages, but see Non-Verbal messages The best way to...

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Chapter 5

Transcript of Chapter 5 We listen to Verbal messages messages, but see Non-Verbal messages The best way to...

Page 1: Chapter 5 We listen to Verbal messages messages, but see Non-Verbal messages The best way to understand people it to notice what they do. How do they.

Chapter 5

Page 2: Chapter 5 We listen to Verbal messages messages, but see Non-Verbal messages The best way to understand people it to notice what they do. How do they.

We listen to Verbal messagesmessages, but see Non-Verbal messages

• The best way to understand people it to notice what they do.

• How do they sit/stand?

• Are there facial expressions?

• Do we see gestures?

• What’s the tone of voice?

Page 3: Chapter 5 We listen to Verbal messages messages, but see Non-Verbal messages The best way to understand people it to notice what they do. How do they.

Body Basics

• Body Language- the way we use our bodies to send messages

• Helps us recognize the truth.

• People remember more of what they see than hear.

• Humans on average produce up

to 700,000 different physical signs.

Page 4: Chapter 5 We listen to Verbal messages messages, but see Non-Verbal messages The best way to understand people it to notice what they do. How do they.

Positive Body Language

• Relaxed Posture• Lean Closer• Arms Relaxed• Smile at Humor• Good Eye Contact• Nod Agreement• Use Gestures

Page 5: Chapter 5 We listen to Verbal messages messages, but see Non-Verbal messages The best way to understand people it to notice what they do. How do they.

Negative Body Language• Body Tension

• Arms Folded

• Speaking Hand To mouth

• Fidgeting

Page 6: Chapter 5 We listen to Verbal messages messages, but see Non-Verbal messages The best way to understand people it to notice what they do. How do they.

OBJECT COMMUNICATION• Anything you wear, carry, decorate with says

about you • Ex. Clothing, hair style, grooming, cosmetics, etc.

Page 7: Chapter 5 We listen to Verbal messages messages, but see Non-Verbal messages The best way to understand people it to notice what they do. How do they.

2 Important Principles

• You can make yourself look and feel better by using more positive body language.

• Body language is contagious.

Page 8: Chapter 5 We listen to Verbal messages messages, but see Non-Verbal messages The best way to understand people it to notice what they do. How do they.

INTERPRETING NONVERBAL MESSAGES

• Double Messages?

• Covering Our Own Messages

• Tips–Don’t just look, but see!

–Be alert for behavior patterns.

–Look for clusters of signals.

Page 9: Chapter 5 We listen to Verbal messages messages, but see Non-Verbal messages The best way to understand people it to notice what they do. How do they.

FACIAL EXPRESSIONS• Six Emotions:>Surprise >Anger

>Disgust >Happiness

>Sadness >Fear

• Not the best place to look (You can disguise your face easily)

ialExpressions

Page 10: Chapter 5 We listen to Verbal messages messages, but see Non-Verbal messages The best way to understand people it to notice what they do. How do they.

TONE OF VOICE• Pitch

–“Oh” What does it mean to you?•“I’m bored”•“You surprised me”•“I made a mistake”

• Rate –Fast when

excited

–Faster when persuading

Page 11: Chapter 5 We listen to Verbal messages messages, but see Non-Verbal messages The best way to understand people it to notice what they do. How do they.

LYING

• Can’t depend on smiles and frowns

• Can depend on body posture

• Decreased hand activity

• Increased face touching

• Increased body shifting/Stiff and rigid posture

Page 12: Chapter 5 We listen to Verbal messages messages, but see Non-Verbal messages The best way to understand people it to notice what they do. How do they.

MULTICULTURAL MESSAGES

• Nonverbal Communication

– Is NOT best when dealing with different cultures

• Gestures– Thumbs up– Nodding head– Tapping head with finger

Page 13: Chapter 5 We listen to Verbal messages messages, but see Non-Verbal messages The best way to understand people it to notice what they do. How do they.

GREETINGS

• Handshakes

• Hugs/Kisses

• Bows

Page 14: Chapter 5 We listen to Verbal messages messages, but see Non-Verbal messages The best way to understand people it to notice what they do. How do they.

TOUCHING CUSTOMS• Language of Physical Intimacy

• Most powerful of all Communication Channels

• Appears to affect genders differently

Page 15: Chapter 5 We listen to Verbal messages messages, but see Non-Verbal messages The best way to understand people it to notice what they do. How do they.

SPACE

• Personal Space- comfort zone where intrusions are unwelcome

• Americans

• Asians

• Latins