1. Page 42: If late enter quietly, wait to be dismissed, don’t talk while the professor is talking, don’t ask professor to “break the rules”, don’t sleep in class, turn off phones….

2. 2 As + 1 B + 1 C @ 3 Credit hrs each =((4*3)+(4*3)+(3*3)+ (2*3))/(3+3+3+3) =(12+12+9+6)/12=39/12 = 3.25

3. BONUS 30% left during the first year…. Nearly 50% never completed their degrees – pg 49

Chapter 4 QUIZ Answers

1. Briefly discuss the Sapir-Worf Hypothesis. (Hint: research on relationships among language, culture, and thought).

2. The book presents 15 Standards for Dealing with Difficulty People and Managing Conflict. Define or discuss one of them.

Chapter 5 QUIZ

What are some of the key elements of good communication?◦ Know your audience

How to understand them How to work with them How to manage conflict

◦ Know yourself What will good communication impact?

◦ Education◦ Relationships◦ Career◦ Future◦ Friends, Values, ethics◦ YOUR CHARACTER

Communicate

Communication is a shared experience: Examples –◦ Verbal Communication – presentation and/or interactive, speaking AND

listening◦ Written Communication – Papers, Reports, Journal Entries, Emails, Texts,

even notes on the fridge◦ Body Language – Eye Contact, Nods, Body Position, Yawns, etc

SIX ELEMENTS of Communication◦ The Source◦ The Message◦ The Channel◦ The Receiver◦ The Barriers

External Noise Internal Noise Interference Poor Communication habits

◦ Feedback

How does Communication work?

The language we know, hear, and speak determines the way we interpret and understand the world.

The Sapir-Whorf Hypothesis

A dynamic form of communication between two (or more) people in which the messages exchanged significantly influence their thoughts, emotions, behaviors, and relationships”

Typically not “static” (reading a paper) but fluid and constantly changing, potentially impacting the relationship in the process.

Interpersonal Communication

Non-issue 15+ years ago. Today it is considered a vital subcategory of

interpersonal communication study◦ Easier to convey bad news◦ Infer/Imply emotions:

:) :( :P lol, omg, imho, YELLING, … High Speed access facilitates use of digital cameras

Consequently – though not as effectively, emotions CAN be conveyed through CMC

Computer Mediated Communication

Never send an electronic message that you would not want the public to see. ◦ BEWARE the FW:

When using CMC, choose your words carefully, in general sent messages cannot be “unsent”

Never send a CMC when you are angry, frustrated, or stressed. If you write a message under these circumstances, wait 24 hours and re-read before sending – you may wind up deleting it all together

When CMCing your Professors, ALWAYS use proper grammar, avoid abbreviations (lol, omg, imho) whenever possible. Act as if you’re sending a handwritten letter.

CMC – Tips for Personal Success

http://www.youtube.com/watch?v=kZnztwiWZo4&feature=fvst

Self-disclosure - How much are you willing to let others know about you?◦ It takes courage to reveal things about yourself◦ It takes courage to listen too◦ Always be careful what information you reveal

and to whom you reveal it.

Self-Disclosure - Interpersonal Communication

Some people like it, others avoid it like the plague!

In life, you cannot elude it forever…◦ You CAN make it something positive that brings

about change and win-win outcomes.

Conflict

Check your own behavior first. Don’t mirror the behavior of the one you are dealing with.

Don’t take the other person’s attitude or words personally. Most of the time they don’t know you or your life.

AVOID physical contact with others at any expense.

If you must give criticism, do so with a positive tone and attitude.

Remember that everyone is sensitive about him/herself and his/her situation.

Standards for Dealing with Difficult People and Managing Conflict

Do not verbally attack the other person; simply state your case and ideas.

Allow the other person to save face: Don’t beat a dead horse.

If you have a problem with someone or their actions, be specific and let him or her know ahead of time.

If someone shows signs o becoming physically aggressive, get help early, stay calm, if necessary, walk to a safe area.

Allow the other person to “vent” before moving on to any negotiation or resolution.

Standards for Dealing with Difficult People and Managing Conflict

Try to create a “win-win” situation where everyone can walk away having gained.

Determine if the conflict is a “person” conflict or a “situation” conflict.

Ask the other person what he/she needs; try to understand the situation.

Realize that you may be in the wrong. Ask yourself “If this were my last action on

earth, would I be proud of how I acted?”

Standards for Dealing with Difficult People and Managing Conflict

Journals Due ◦ Free Writing

Guest Speaker – Lt. G.E “Ned” Watson – University of West Georgia Police Department

Questions?

Wednesday!