Chapter 4 Emotions Moods.ppt

Copyright © 2015 Pearson Education Ltd.

Chapter 4: Emotions and Moods


Differentiate Between Emotions and Moods

In the past, emotions were ignored in OBMyth of rationality

Managers worked to make emotion-free environments.

Emotions were believed to be disruptive. Emotions interfered with productivity.

Now we know that emotions can’t be separated from the workplace.

LO 1



LO 1



Six essentially universal emotions1. Anger2. Fear3. Sadness4. Happiness5. Disgust6. Surprise

LO 1



May be placed along a spectrum of emotion

Happiness

Surprise Fear Sadness Anger Disgust

LO 1

Disgust



LO 1


Discuss Whether Emotions Are Rational and What Functions They Serve

Decision MakingDecision Making

ThinkingThinking FeelingFeeling

LO 2


Discuss Whether Emotions Are Rational and What Functions They Serve

LO 2

Do emotions make us ethical? Research on moral emotions questions the previous

belief that emotional decision making is based on higher-level cognitive processes.

Our beliefs are shaped by our groups, resulting in an unconscious feeling that our shared emotions are “right.”

People who are behaving ethically are at least partially making decisions based on their emotions and feelings, and this emotional reaction will often be a good thing.


Identify the Sources of Emotions and Moods

Personality Moods and emotions have a trait component. Affect intensity – how strongly people

experience their emotions.Time of Day

There is a common pattern for all of us.Happier in the midpoint of the daily awake

period. Day of the Week

Happier toward the end of the week.

LO 3



Weather Illusory correlation – no effect.

Stress Even low levels of constant stress can worsen

moods.Social Activities

Physical, informal, and dining activities increase positive moods.

LO 3



Sleep Poor sleep quality increases negative affect.

Exercise Does somewhat improve mood, especially for

depressed people.

LO 3



Age Older people experience fewer negative

emotions.Sex

Women tend to be more emotionally expressive, feel emotions more intensely, have longer-lasting moods, and express emotions more frequently than do men.

LO 3


Show the Impact Emotional Labor Has on Employees

Emotional labor – an employee’s expression of organizationally desired emotions during interpersonal transactions at work.Emotional dissonance occurs when employees have to project one emotion while simultaneously feeling another.Can be very damaging and lead to burnout.

LO 4


Show the Impact Emotional Labor Has on Employees

Types of Emotions Felt: the individual’s actual emotions. Displayed: required or appropriate emotions.

Surface acting: hiding one’s inner feelings and foregoing emotional expressions in response to display rules.

Deep acting: trying to modify one’s true inner feelings based on display rules.

LO 4


Describe Affective Events Theory and Identify Its

Applications

LO 5



Applications An emotional episode is actually a series of

emotional experiences triggered by a single event. Current and past emotions affect job satisfaction. Emotional fluctuations over time create variations in

job performance. Emotion-driven behaviors are typically brief and

variable. Both negative and positive emotions can distract

workers and reduce job performance.

LO 5



Applications AET offers two important messages:

1. Emotions provide valuable insights into how workplace hassles and uplifting events influence employee performance and satisfaction.

2. Emotions, and the events that cause them, should not be ignored at work because they accumulate.

LO 5


Contrast the Evidence For and Against the Existence of Emotional Intelligence

Emotional Intelligence is a person’s ability to Perceive emotions in the self and others. Understand the meaning of these emotions. Regulate one’s emotions accordingly in a

cascading model.

LO 6


Selection EI should be a hiring factor, especially for social

jobs. Decision Making

Positive emotions can lead to better decisions.Creativity

Positive mood increases flexibility, openness, and creativity.

LO 7 Identify Strategies for Emotion Regulation and Their Likely Effects


Motivation Positive mood affects expectations of success.

Feedback amplifies this effect.Leadership

Emotions are important to acceptance of messages from organizational leaders.

Negotiation Emotions can affect negotiations.



Identify Strategies for Emotion Regulation and Their Likely EffectsCustomer Service

Emotions influence customer service. This influences repeat business and customer satisfaction.

Emotional contagion = “catching” emotions Job Attitudes

A good day at work tends to be followed by a good

mood at home and vice versa.This usually dissipates overnight.

LO 7


Deviant Workplace Behaviors Negative emotions lead to workplace deviant behaviors.

Actions that violate norms and threaten the organization.

Safety and Injury at Work Don’t do dangerous work when in a bad mood.



Apply Concepts about Emotions and Moods to Specific OB Issues

How Managers Can Influence Moods Use humor and praise to increase employees’ positive moods. Being in a good mood oneself can result in morepositivity and better cooperation. Selecting positive team members can have a contagion effect.

LO 8


Implications for Managers

To foster effective decision making, creativity, and motivation in employees, look to model positive emotions and moods as much as is authentically possible.

Provide positive feedback to increase the positivity of employees.

In the service sector, encourage positive displays of emotion, which make customers feel more positive and thus improve customer service interactions and negotiations.


Implications for Managers

Regulate your intense emotional responses to an event by recognizing the legitimacy of the emotion and being careful to vent only to a supportive listener who is not involved in the event.

Be careful not to ignore co-workers’ and employees’ emotions; do not assess others’ behavior as if it were completely rational.

1-25

Chapter 4 Emotions Moods.ppt

Documents

Transcript of Chapter 4 Emotions Moods.ppt