Chapter 13

Chapter 131. When one business is dependant upon the performance of another business, liability performance becomes easier and clearer to determine.

a. True

b. False

2. A travel agent charging a client a fee for booking a hotel or airline reservation, is a clear example of fiduciary responsibility of the travel agent to that client.

a. True

b. False

3. Common carriers use of reasonable care to protect their passengers can be compared to that degree of care used by innkeepers to protect their guests.

a. True

b. False

4. An accurate definition for jurisdiction is the authority given by law or treaty to a court to try cases and make good decisions about legal matters within a particular time frame and a particular geographic area.

a. True

b. False

5. Which one of the following actions could be a sign of a tour operator enforcing an adhesion contract:

a. Excessive cancellation fees

b. Unreadable fine print

c. Broad liability disclaimers

d. All of the above

6. Which one of the following statements is incorrect:

a. A class action lawsuit is the case when the same incident affects an individual in the same manner more than once

b. A class action lawsuit is a case when a different incident affects many individuals in the same place

c. A class action lawsuit is the case when a similar incident affects many individuals in different places

d. A class action lawsuit is the case when a similar incident affects many individuals in the same manner in the same place

7. Which one of the following is the most frequently booked/purchased over the internet:

a. Hotel accommodations

b. Restaurant reservations

c. Airline tickets

d. Cruise vacations

8. Which one of the following is not false about tariffs:

a. A tariff is the agreement between the airline and the passenger

b. A tariff is the agreement between the airline and the travel agent

c. Tariffs include an explanation of key terms identified on the ticket from any location where tickets are sold

d. Tariffs must be available for inspection upon request at each airport and city ticket offices

9. To enforce the terms of its tariff, the airline must:a. Mail a free copy of the full text of its tariff to the passenger upon request

b. Ensure that the passengers can receive an explanation of key terms identified on the ticket from any location where the carriers tickets are sold, including travel agenciesc. Make available for inspection the full text of its contract (tariff) at each of its own airport and city ticket offices

d. All of the above

10. Which of the following statements is incorrect:a. Tour operators act as the principal in the provision of travel services while the travel agents act just as agents

b. Tour operators can be held responsible for the failure to deliver services while travel agents are not

c. The main source of income for travel agents and tour operators comes from the commission earned from the sale of a package

d. Travel agents can act both as an agent and a principal