Chapter 1 Introduction to Team Collaboration With IBM Lotus Quickr

7/27/2019 Chapter 1 Introduction to Team Collaboration With IBM Lotus Quickr

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IBM Lotus Quickr 8.5 for Domino Administration: Ensure Effectiveand Efficient Team Collaboration by Building a Solid Social

Infrastructure with IBM Lotus Quickr 8.5

by Keith Brooks, David Byrd, Mark Harper and Olusola OmosaiyePackt Publishing. (c) 2011. Copying Prohibited.

Reprinted for Shyam Ji Pal, United Nations

[email protected]

Reprinted with permission as a subscription benefit of Skillport,

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All rights reserved. Reproduction and/or distribution in whole or in part in electronic,paper or

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Chapter 1: Introduction to Team Collaboration with IBM Lotus Quickr

Overview

IBM Lotus Quickr is a team collaboration software that enables business to expedite the flow and sharing of informationwithin a team. Information sharing enables collaboration and fosters team effectiveness. IBM Lotus Quickr helps you

remove the impediments to the development of high performance teams.

Bruce Wayne Tuckman is well known for his Group Development Model. Tuckman discusses the four stages a group of individuals go through to become a high performing team. These stages are forming, storming, norming, and theperforming stage. IBM Lotus Quickr team collaboration software is the catalyst a business needs to ensure that teaming iseffective and efficient.

This chapter will introduce the following foundational concepts around team collaboration in the enterprise:

n The evolution of IBM Lotus Quickr

n IBM Lotus Quickr delivers Enterprise 2.0

n

Collaboration beyond document managementn Adopting social collaboration in the Enterprise

The Evolution of IBM Lotus Quickr

IBM Lotus Quickr was first released in 2007 as services for both Lotus Domino and WebSphere Portal platforms. LotusQuickr offered similar functionality for Domino-centric as well as enterprise Java users. This marked the evolution of LotusQuickPlace and Lotus Workplace Collaboration services into Web 2.0 team collaboration software for the enterprise.

The Lotus Quickr software adds additional value by integrating team collaboration with the other aspects of a business'Social Software portfolio. This integrated value is achieved by surfacing the collaborative services in Lotus' SocialSoftware suite of products. End users can experience and interact with Lotus Quickr from such offerings as IBM's LotusConnections and Lotus Sametime, while using their favorite desktop applications. An alternative office productivity

application which Lotus Quickr delivers this integration story in, is IBM Lotus Symphony.

IBM Lotus Quickr Delivers Enterprise 2.0

In researching the term Enterprise 2.0, you find that the Association for Information and Image Management defines it as:

".. a system of web-based technologies that provide rapid and agile collaboration, information sharing,emergence, and integration capabilities in the extended enterprise."

IBM Lotus' Social Software portfolio delivers this capability to the enterprise.

Its ability to seamlessly integrate social networking tools like blogs, wikis, social bookmarking, talent profiles, and so on,with team collaboration's staple functionality, document management, delivers social collaboration through Lotus Quickr.

Let's take a look at where Lotus Quickr fits in a high performance organization that has embraced the Enterprise 2.0paradigm. First let's list the components:

n Lotus Connections Profiles

n Lotus Sametime people awareness

n Lotus Quickr Team places

The Wikipedia article on Social Software refers to team collaboration software with a social integrant, as socialcollaboration software. Lotus Quickr advances the notion of a social element further by leveraging social networks withinan organization. Lotus Quickr's integration with Lotus Connections delivers a strong value proposition by melding socialnetworking tools such as Profiles with the Team Collaboration platform, Lotus Quickr Team places.

The flow of a project's execution now becomes one that starts with talent discovery, using the Connections Profiles. The

BM Lotus Quickr 8.5 for Domino Administration: Ensure Effective and Efficient Team Collaboration by Building a Solid Social Infrastructure with IBM Lotus Quickr 8.5

Reprinted for UN/[email protected], United Nations Packt Publishing (c) 2011, Copying Prohibited.

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Lotus Connections' Profiles component serves as the talent and skills discovery mechanism when building a team. It ispossible to quickly check the individual with identified skills' availability by instantly conversing with them or their management team. This can be achieved using the Lotus Sametime people awareness capabilities from within theConnections Profile application. Once skilled resources are assembled, a place to congregate and share information isthen needed. This is where seamless integration with Lotus Quickr delivers the promise of Enterprise 2.0 with Lotus Quickr Team places.

We will take a closer look at the components available to end users in a Lotus Quickr place in subsequent chapters.

Team Collaboration beyond Document Management

Document management is a key component of team collaboration. However, for effective social collaboration, meredocument sharing is not sufficient. Teaming in today's world requires more flexibility in communication and expression.

Lotus Quickr was designed with today's mobile and digitally interconnected world in mind. Understanding that teamcollaboration needs to occur at the speed of information, and that the ability for a platform to provide notification throughmultiple channels becomes key. An example of when notification is crucial, can be when a document has been approvedby a key stakeholder. Other instances include, key date or milestone update notifications, a task completed or updatedrequesting clarification, or even as simple as a new member being added to the team while another member switchesroles.

Lotus Quickr is designed to meet you where you want to collaborate from. Lotus Quickr delivers its functionality through aWeb-based interface as well as through your favorite desktop applications. The use of desktop applications is enabledthrough the Lotus Quickr Connectors. The Lotus Quickr Connectors are designed to provide seamless user interactionfrom within applications such as: Lotus Sametime, enables collaboration on a document in real time with cohorts across theworld, Lotus Symphony, enables real time editing and publishing of artifacts from within the document editors, Lotus Notes,enables storing of e-mails as documents into a team place as well as solving the multiple e-mail attachment problem,known to plague e-mail system administrators. Lotus Quickr also provides similar Connector support for the MicrosoftOffice suite of products.

For additional access points, Lotus Quickr provides REST and Web services APIs that enable an Integrated SystemsVendor to provide added value. These APIs are designed and implemented to ensure that an integrated systems vendor isable to leverage the Lotus Quickr REST and Web services, regardless of the back office platform the Quickr services are

provided from Lotus Domino or WebSphere Portal.

Adopting Social Collaboration in the Enterprise

Now its time to get our executives who control the purse strings, to buy in to the need for Social Software in the context of team collaboration. An Information Week article from 2007, entitled Facebook Costs Employers More Than $5 Billion A

Year , written by Sharon Gaudin, is enough to discourage IT strategists.

Dispelling some of these long held misunderstandings about Social Software in the enterprise is crucial to its adoption.Pragmatists must focus on the goal of maximizing the people and technology investments that a business has alreadymade.

What about Business Conduct and Content Guidelines?

Ensuring that a business' social networking site is compliant can be daunting, however, social networks have also provento be self policing due to self interest in ones reputation. It is crucial that leadership within a business participate, as thisdrives awareness and maintains a high level of professionalism by participants at all levels.

Lotus Connections social networking software makes your business world smaller by breaking down barriers imposed bygeography, language, and demographics. The missing link in harnessing this new found advantage of a highlyinterconnected world is bridged by seamless team collaboration, through Lotus Quickr. Lotus Quickr team collaborationsoftware delivers this capability by integrating with Lotus Connections to deliver a social collaboration platform that is readyfor business.

Another concern raised by technology officers considering investing in Social Software is the "Good Enough" phenomenon. An officer could simply look at features and functions with social networking tools and surmise that a tool like Lotus

Connections and Quickr are interchangeable. First, lets look at what part of a business' value chain each of these productsis designed to address. Lotus Connections is designed to encourage intimacy and build high efficiency cultures within anorganization. This brings value to the forming stages discussed before. Team collaboration with Lotus Quickr is designed



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to promote collaboration to solve very specific problems. The distinction becomes apparent as you consider the value thetwo tools bring to a business. When the IT strategy calls for maximizing the value of Social Software for building effectiveteams, neither social networking nor team collaboration is sufficient on their own. We find that social collaboration deliversthe promise of Social Software.

Summary

Lotus Quickr team collaboration software leverages Social Software principles; integration with a rich set of out of the boxcapabilities, and the Web 2.0 paradigm in enabling diverse teams in an interconnected world. Lotus Quickr should not beviewed by IT managers as just another entrant to the document management space, but as a well executed socialcollaboration platform, that delivers the productivity edge needed to succeed in the digitally interconnected business worldof today. Lotus Quickr enables IT managers seeking to break the virtual boundaries of geography and demographics, toconnect the new college graduate on one side of the world with the 30 year business veteran on the other. Lotus Quickr unleashes a business' global investment.



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Chapter 1 Introduction to Team Collaboration With IBM Lotus Quickr

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