1*CHAPTER # 01INTRODUCTION TO MANAGEMENT AND ORGANIZATION

1*L E A R N I N G O U T L I N E

Who Are Managers?

Define who managers are.Explain how manager differ from non-managerial employees.Discuss how to classify managers in organizations.

What Is Management?Define management.Contrast efficiency and effectiveness.

1*L E A R N I N G O U T L I N E (contd) What Do Managers Do?Describe the four functions of management.

Explain Mintzbergs managerial roles.

Describe Katzs three essential managerial skills and how the importance of these skills changes depending on managerial level.

1*L E A R N I N G O U T L I N E (contd)What Is An Organization?Describe the characteristics of an organization.

Why Study Management?Explain the universality of management concept.Discuss why an understanding of management is important even if you dont plan to be a manager.Describe the rewards and challenges of being a manager.

1*Who Are Managers?ManagerA manager is someone who works with and through other people by coordinating and integrating their work activities in order to accomplish organizational goals.

A managers job is not about personal achievement its about helping others do their work.

1*Classification of ManagersFirst-line ManagersAre at the lowest level of management and manage the work of non-managerial employees. Are often called supervisors but may also be called shift managers, department managers, or office managers.

Middle ManagersAre found between the lowest and top levels of the organization Manage the work of first-line managers.Have typical titles such as regional manager, project manager, store manager, or division manager, etc.

1*Classification of Managers

Top ManagersAre responsible for making organization-wide decisions and establishing plans and goals that affect the entire organization.

Have typical titles such as executive vice president, president, managing director, chief operating officer, or chief executive officer.

1*What Is Management?Management is a set of activities (including planning, organizing, leading, and controlling) directed at an organizations resources (human, financial, physical, and information) with the aim of achieving organizational goals in an efficient and effective manner.

Management is the process of effectively and efficiently achieving the objectives of the organization with and through people.

1*Effectiveness Vs. EfficiencyManagerial ConcernsEffectiveness Making right decisions and successfully implementing them. Doing the right thingsAttaining organizational goals

EfficiencyUsing resources wisely and ensuring maximum utilization of them. Doing things rightGetting the most output for the least inputs

1*Management Functions1. PlanningDefining objectives and establishing courses of actions for achieving those objectives.2. OrganizingGrouping and arranging activities and resources to accomplish organizational goals.3. LeadingWorking with and through people to accomplish goals.Motivating, leading, influencing and any other actions involved in dealing with people.4. ControllingMonitoring, comparing, and correcting the work

1*Management RolesThe term management roles refers to specific behaviors or actions expected of a manager.Henry Mintzberg, a well-known management researcher, studied actual managers at work and identified 10 types of roles under 3 broad categories that managers need to play at workplace: Interpersonal rolesFigurehead, leader, liaisonInformational rolesMonitor, disseminator, spokespersonDecisional rolesDisturbance handler, resource allocator, negotiator

Management Roles (cont)

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Management Roles (cont)

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Management Roles Approach (cont)

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1*Management SkillsRobert L. Katz identified three types of managerial skills:1. Technical skillsJob-specific Knowledge and techniques needed to proficiently perform work tasks. 2. Human skillsThe ability to work well with other people.3. Conceptual skillsThe ability to think and conceptualize about abstract and complex situations concerning the organization.Managers must see the organization as a whole, understand the relationship among various subunits, and visualize how the organization fits into its broader environment.

1*How The Managers Job Is ChangingThe Increasing Importance of CustomersCustomers: the reason that organizations existManaging customer relationships is the responsibility of all managers and employees.Consistent high quality customer service is essential for survival.InnovationDoing things differently, exploring new territory, and taking risksManagers should encourage employees to be aware of and act on opportunities for innovation.

1*What Is An Organization?An Organization DefinedA deliberate arrangement of people to accomplish some specific purpose

Common Characteristics of OrganizationsHave a distinct purpose (goal)Composed of peopleHave a deliberate structure

1*Why Study Management?The Value of Studying Management:The Universality of ManagementGood management is needed in all organizations.The reality that management is needed in all types and sizes of organizations, at all organizational levels, in all organizational areas, and in organizations no matter where located.The Reality of WorkOnce you will begin career, as an employee or even an entrepreneur, you will either manage or be managed.An understanding of management forms the foundation on which to build your management skills.

1*Why Study Management?The Value of Studying Management:

Rewards and Challenges of Being a ManagerManagement offers challenging, exciting and creative opportunities for meaningful and fulfilling work.Successful managers receive significant monetary rewards for their efforts.

THANK YOU1*