© 2017 TM Forum | 1

CHANGING THE GAME:

CREATING AN EFFECTIVE

DIGITAL ORGANISATION

AND CULTURE

NATHAN OTTCEO

THE GC INDEX®

@THEGCINDEX

© 2017 TM Forum | 2

THE GC INDEX CLIENT EXAMPLES

@THEGCINDEX

© 2017 TM Forum | 3

ORGANISATIONAL PARADOX OF CHANGE

• ‘You work in a business that, in order to compete and thrive,

needs to innovate and drive transformational change’.

• Tension: ‘Problem-Centered’ vs. ‘Possibility-Centered’.

• Objective: ‘Fail Safe’ and ‘Safe To Fail’ cultures to work

together in harmony.

“The GC Index® is a framework and language that helps

teams and organisations understand how to align ALL of

their talents to transformational change…”

@THEGCINDEX

© 2017 TM Forum | 4

SOME COMMENTS

© 2017 TM Forum | 5

PARADOX OF TRANSFORMATIONAL CHANGE

LINEAR, INCREMENTAL AND PROBLEM-CENTERED

NON-LINEAR AND POSSIBILITY CENTERED

@THEGCINDEX

© 2017 TM Forum | 6

ANALOGUE TALENT FRAMEWORKS:

• ONE – DIMENSIONAL VIEW OF TALENT

• CONFUSE PROMOTION WITH PERFORMANCE

• THE MYTH OF THE HERO INNOVATOR

• INDIVIDUALISTIC

@THEGCINDEX

© 2017 TM Forum | 7

THE GC INDEX® ROLES

“WHO’S DOING

WHAT?”

“IS EVERYONE

CLEAR ABOUT

THEIR ROLE?”

“WHY ARE

WE DOING THIS?

WHAT’S THE

PURPOSE ?”

“HOW DOES THIS

FIT WITH OUR

STRATEGY?”

“WHAT’S THE

OUTCOME?”

“WHAT DO WE

NEED TO

ACHIEVE AND BY

WHEN?”

“I CAN SEE A

DIFFERENT WAY

OF DOING

THIS?”

“LET’S JUST DO

IT A NEW WAY”

“I THINK THAT

WE CAN

IMPROVE ON

THIS”

“WE’RE LETTING

OURSELVES

DOWN”

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© 2017 TM Forum | 9

THE GC INDEX® & ORG CULTURE

@THEGCINDEX

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GETTING THE RIGHT MIX FOR THE OUTCOME

@THEGCINDEX

‘Do we need people

that see the future

challenges for the

business?’

(Strategist)

‘Do we need people

who see future,

transformational

possibilities?’ (Game

Changer)

‘Do we need to learn

from success and

failure?’ (Polisher)

‘Do we need to bring

urgency to action?’

(Implementer)

‘Have we created a

culture of shared

endeavour and focus?

(Play Maker)

© 2017 TM Forum | 11

AN “INVENTIVE” LEADERSHIP TEAM

14%

7%

21.5%

21.5%

21.5%

@THEGCINDEX

© 2017 TM Forum | 12

A “TRANSFORMATIONAL” LEADERSHIP TEAM

20%

19%22%

22%

17%

@THEGCINDEX

© 2017 TM Forum | 13

15%

39%

23%

AN “INNOVATIVE” LEADERSHIP TEAM

* PERCENTAGES ARE BASED

UPON HIGHEST SCORES

0%

23%

@THEGCINDEX

© 2017 TM Forum | 14

30%

20%

30%

* PERCENTAGES ARE BASED

UPON HIGHEST SCORES

A “TRADITIONAL” LEADERSHIP TEAM

10%

10%

@THEGCINDEX

© 2017 TM Forum | 15

A BUSINESS AS USUAL LEADERSHIP TEAM

* PERCENTAGES ARE BASED

UPON HIGHEST SCORES

6%

0%

22%

44% 36%

@THEGCINDEX

© 2017 TM Forum | 16

CULTURE IS NOT ONE DIMENSIONAL

@THEGCINDEX

© 2017 TM Forum | 17

CULTURE IS NOT ONE DIMENSIONAL

• ENABLES DIVERSITY OF IMPACT

• BUT WE NOW HAVE A LANGUAGE AND

FRAMEWORK THAT PUTS EVERYONE ON

THE SAME DIMENSION…

• CREATING A CULTURE WHERE EVERYONE

CAN CONTRIBUTE TO DIGITAL

TRANSFORMATION…

@THEGCINDEX

© 2017 TM Forum | 19

INTERACTIVE Q&A:

OVERCOMING THE CULTURAL

& ORGANISATIONAL

CHALLENGES FOR

SUCCESSFUL DIGITAL

TRANSFORMATION

@THEGCINDEX

© 2017 TM Forum | 20

SOME QUESTIONS

QUESTION 1:

DO WE HAVE A 'SAFE TO FAIL' CULTURE IN AREAS OF THE BUSINESS THAT

NEED TO FACILITATE TRANSFORMATIONAL CHANGE?

QUESTION 2:

DO WE HAVE A TEAM THAT PEOPLE WILL TRUST TO LEAD AND DRIVE

TRANSFORMATIONAL CHANGE?

QUESTION 3:

ARE WE ARE A BUSINESS THAT RECOGNISES AND NURTURES TALENT

THAT CAN INITIATE TRANSFORMATIONAL CHANGE?

QUESTION 4:

DO ALL OUR PEOPLE KNOW HOW THEY CAN MAKE A CONTRIBUTION TO

THE PROCESS OF TRANSFORMATIONAL CHANGE?

@THEGCINDEX

© 2017 TM Forum | 21

“SAFE TO FAIL” CULTURE

QUESTION 1:

DO WE HAVE A 'SAFE TO FAIL' CULTURE IN AREAS OF THE BUSINESS THAT

NEED TO FACILITATE TRANSFORMATIONAL CHANGE?

1) INITIATING:THIS CHALLENGE IS ‘ON OUR RADAR’ AT THE MOST SENIOR LEVEL.

2) EMERGING:WE HAVE A PLAN FOR IMPLEMENTING A ‘SAFE TO FAIL’ CULTURE.

3) PERFORMING: WE HAVE STRUCTURES AND PROCESSES IN PLACE TO ENABLE A 'SAFE TO FAIL' CULTURE?.

4) ADVANCING: WE ARE BEGINNING TO SEE THE TANGIBLE OUTCOMES OF CREATING ‘A SAFE TO FAIL CULTURE’.

5) LEADING:WE HAVE A SAFE TO FAIL CULTURE ACROSS OUR ORGANISATION.

@THEGCINDEX

© 2017 TM Forum | 22

THE RIGHT TRANSFORMATION TEAM

QUESTION 2:

DO WE HAVE A TEAM THAT PEOPLE WILL TRUST TO LEAD AND DRIVE

TRANSFORMATIONAL CHANGE?

1) INITIATING:THIS CHALLENGE IS ‘ON OUR RADAR’ AT THE MOST SENIOR LEVEL..

2) EMERGING: WE HAVE A PLAN FOR BUILDING THE RIGHT TEAM WITH THE RIGHT COMPOSITION FOR

TRANSFORMATIONAL CHANGE.

3) PERFORMING:WE HAVE THE TEAM WE NEED, IDENTIFIED AND COMPOSED USING A TRANSFORMATIONAL TALENT

METHODOLOGY.

4) ADVANCING:WE HAVE A TRANSFORMATION TEAM THAT IS MEETING EXPECTATIONS.

5) LEADING:WE HAVE A HIGHLY MOTIVATED, HIGHLY PERFORMING TEAM THAT IS DELIVERING EVERYTHING AND MORE.

@THEGCINDEX

© 2017 TM Forum | 23

NURTURING TRANSFORMATIONAL TALENT

QUESTION 3:

ARE WE ARE A BUSINESS THAT RECOGNISES AND NURTURES TALENT

THAT CAN INITIATE TRANSFORMATIONAL CHANGE?

1) INITIATING:THIS CHALLENGE IS ‘ON OUR RADAR’ AT THE MOST SENIOR LEVEL.

2) EMERGING: WE HAVE AN HR PLAN FOR RECRUITING AND NURTURING THOSE INDIVIDUALS WHO CAN MAKE A

SIGNIFICANT CONTRIBUTION TO TRANSFORMATIONAL CHANGE.

3) PERFORMING:WE HAVE PROCESSES IN PLACE THAT HELP MANAGERS IN THE BUSINESS MANAGE, MOTIVATE AND

RETAIN GAME CHANGING TALENT.

4) ADVANCING:RECOGNISING AND NURTURING GAME CHANGING TALENT IS WELL-EMBEDDED WITHIN KEY PARTS OF THE

BUSINESS.

5) LEADING:WE RECOGNISE AND REWARD PEOPLE WHO MAKE A VALUED CONTRIBUTION TO TRANSFORMATIONAL

CHANGE.

@THEGCINDEX

© 2017 TM Forum | 24

EVERYONE IS CONTRIBUTING

QUESTION 4:

DO ALL OUR PEOPLE KNOW HOW THEY CAN MAKE A CONTRIBUTION TO THE

PROCESS OF TRANSFORMATIONAL CHANGE.

1) INITIATING:THIS CHALLENGE IS ‘ON OUR RADAR’ AT THE MOST SENIOR LEVEL

2) EMERGING:WE HAVE A PLAN FOR EDUCATING OUR KEY PEOPLE ON HOW “EVERYONE CAN CONTRIBUTE”

3) PERFORMING:OUR DEVELOPMENT PROGRAMMES ARE UNDERWAY, BUILT AROUND LEADING TRANSFORMATIONAL HR

THINKING.

4) ADVANCING: ALL OUR PEOPLE ARE CLEAR ABOUT AND HIGHLY MOTIVATED TO MAKE A CONTRIBUTION TO

TRANSFORMATIONAL CHANGE.

5) LEADING:ALL OUR PEOPLE HAVE THE CONFIDENCE AND THE COMPETENCE TO MAKE SIGNIFICANT CONTRIBUTIONS

TO TRANSFORMATIONAL CHANGE.

@THEGCINDEX

© 2017 TM Forum | 25

WRAP UP AND CLOSE

FINAL THOUGHTS?

@THEGCINDEX