See the future - CEO Wolter Smit 2 - SEE 2016
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SEE the future Wolter Smit, CEO & Co-founder SEE the future
Transcript of See the future - CEO Wolter Smit 2 - SEE 2016
SEE the futureWolter Smit, CEO & Co-founder
SEE the future
TOPdesk in numbers
11 branches9 countries
3rd BestEmployer
547employees
Founded in1992
Service Excellence
Service DeskClient Supplier
?
The End of Possession
On-premises
5.7 5.6 5.5 5.4 5.3 5.2 5.1 5.0
SaaS
5.7 5.6 5.5 5.4 5.3 5.2
Newest
Newest
Continuous Deployment
You Suppliers
Large Medium Small
Introducing…
Size
Colla
bora
tion
Ocassionally
Part of the team
YourTOPdesk
BespokeIntegration
PhoneOften
Customer
Service ExcellenceCustomer Centric Service Chain
“The End of Possession”
· Demand service, not a device· Make the chain transparent· Orchestrate the experience
Are you really Customer Centric?
SLA XLA
Suggestions in Self-Service Portal
Service DeskClient Supplier
ServiceDeskClient Supplier
Service ExcellenceCustomer Centric
“Are you really Customer Centric?”
· SLA or XLA?· Service will be central· Empower the customer
Service Chain
“The End of Possession”
· Demand service, not a device· Make the chain transparent· Orchestrate the experience
Questions?
