Masterclass Managing Change - Day 2 Case Medupi and Case DHL
Change Masterclass - Royal College of Physicians and ... · Change Masterclass . ... • Change...
Transcript of Change Masterclass - Royal College of Physicians and ... · Change Masterclass . ... • Change...
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Bringing about successful change in the learning environment
Authors: Fedde Scheele, Glen Bandiera, Corry den Rooyen, Diane Caron de Camps Meschino, Rhonda St. Croix Date: October 17, 2018
Change Masterclass
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The image part with relationship ID rId3 was not found in the file.
We do not have an affiliation (financial or otherwise) with a pharmaceutical, medical device or communications organization.
Je n’ai aucune affiliation (financière ou autre) avec une entreprise pharmaceutique, un fabricant d’appareils médicaux ou un cabinet de communication.
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INTRODUCTION & ICEBREAKER
Change Masterclass: Bringing about successful change in the learning environment
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Your facilitation team
Rhonda St. Croix, Change Advisor Royal College
Corry den Rooyen Educationalist
Fedde Scheele
Glen Bandiera Diane de Camps Meschino
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Who is in the room? Part 1
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1 minute marathon
3 rounds • Round 1 – What do you love about your work? • Round 2 – What drew you here? • Round 3 – What do you want to walk away with?
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Who is in the room? Part 2
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Setting the agenda Understand the nature of complex change Reflect on your change leadership style Develop your capability to lead change by understanding
and applying key concepts, frameworks, theories and practices
Understand the needs and challenges of collaborating with diverse stakeholders and partners
Make it easier to change by shaping the environment (reducing barriers and multiplying enablers)
Expect and use discomfort and learning from failure Consolidate changes
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Outline of workshop
• Change management game checklist • Why motivation/ urgency • What: Multiple Headdragon complexity • How: Different strategies task versus
process • Negotiation different options
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Experience
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Characteristics of how people change
DENIAL
RESISTANCE
DISORIENTATION
COMMITMENT
EXPERIMENTATION
Source: Experience Point
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Our brains are wired to resist
15 Haidt 2006, Kahneman 2013
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WHY
Change Masterclass: Bringing about successful change in the learning environment
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Motivation
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Point to the destination: help people find their reasons to change
Change is easier when you know where you are going and why it
is worth it
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Cooperate with how people change
• People change if they care; • Change spreads peer-to-peer;
• Stimulate the network • Need clear, doable behavioural changes • Simple & easy to use • Observable progress that matters
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Apply to your change challenge
Consider your change challenge. Why is this important to you? Why is this important to your stakeholders? What could they potentially gain or lose?
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WHAT
Change Masterclass: Bringing about successful change in the learning environment
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Draw the change: which heads do you have to settle?
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Apply to your change challenge
Consider your change challenge What characteristics of complexity exist?
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LUNCH
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HOW
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Getting people on the move: making a strategy
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• Change = political/social process • Based on power • Key peope • Strategic coalitions
Yellow print thinking
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• Change = execution of well preset detailed map! • Rational, logical plan • Monitor, measure • Time schedule
Blue print thinking
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• Change = motivational, relational process • Respect for individual wishes, reasons and
interests • Helping each other, subtle leadership, trust • Shared commitment
Red print thinking
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• Change = learning process • Learn to think differently, feel and do • Learning organization
Green print thinking
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• Change = bring into motion • Vision is the base • Creativity • Just give me space and facilities • Thinking outside of the box.
White print thinking
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Which color fits you best?
1. Why are you standing at that flip-over? What words do you use/recognize?
2. Dicuss the case and think of a strategy (perspective of your color) 3. Pitch
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Apply to your change challenge
Consider your change challenge. What elements of your strategy need to be
strengthened?
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NEGOTIATION
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Negotiating
Getting to YES!
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4+1 ingredients 1. Separate the person from the problem
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Use charm
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4+1 ingredients 2. Focus on fundamental goals
Be hard on the problem, soft on people
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Reciprocity
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4+1 ingredients 3. Find several options
Be creative
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4+1 ingredients 4. Make choices based on objective criteria
Reaching a solution based on principles, not pressure
Laws? Look at others, Urge? A pilot?
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Knowledge about humans(Cialdini) LAW NEIGHBOURS
URGE? PILOT
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4+1 ingredients +1 Prepare Best Alternative To Negotiation Agreement
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Small group exercise
1. How would you handle/ what are your ideas 2. Practice negotiation
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Panel and wrap up
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Messages
• Change management game checklist • Why motivation/ urgency • What: Multiple Headdragon complexity • How: Different strategies task versus
process • Negotiation different options
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Apply to your change challenge
Share your learning and distill into change lessons.
• What is your next step? • What do you tell colleagues when your return about how to
lead your change initiative? • What is 1 thing you will think about differently? • What is 1 thing you will do differently?
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• Download the ICRE App, or
• Go to: http://www.royalcollege.ca /icre-evaluations to complete the session evaluation.
Help us improve. Your input matters.
• Téléchargez l’application de la CIFR, ou
• Visitez le http://www.collegeroyal.ca /evaluationscifr afin de remplir une évaluation de la séance.
Aidez-nous à nous améliorer. Votre opinion compte!
You could be entered into a draw for one complimentary registration to ICRE 2019 in Ottawa, Canada. Vous pourriez participer au tirage d’une inscription gratuite à la CIFR 2019 à Ottawa.
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