JOB OBJECTIVE

Seeking managerial assignments in Delivery Management / IT Operations Management with an organisation of repute

PROFILE SUMMARY

A techno-managerial professional with over 15 years of comprehensive experience in managing a diverse range of IT functions including Project Management, Software Development, Software Testing & Quality Assurance, IT Operations Management, Infrastructure Management and Service Delivery

Demonstrated success in envisioning and delivering insightful & innovative business solutions through technology. Shaped future course for the organization, and introducing innovative, cutting edge business solutions for clients

Extensive experience in managing & delivering projects, conducting business analysis to determine requirements and planning for systems implementation at the enterprise scale

Holds the distinction of setting up and streamlining Delivery Process for Remote & Offshore Delivery Centers; excellent track record of delivering Multi-Million Dollars IT projects

Strong exposure in developing, consulting, assessing, improving & tailoring test methodologies / processes, test frameworks/approaches, reducing costs and effectively managing timelines & resources

Demonstrated excellence in interacting with business partners, capturing voice of customer and converting them to create new products/solutions whilst aligning organization objectives to enhance product effectiveness; an effective communicator with honed relationship, leadership, planning, coordination and analytical skills

CORE COMPETENCIES

Working closely with IT engineering, application owners, data architects and business analysts to align global business strategies with enterprise IT operations

Implementing infrastructure operations policies, process and procedure within the global organization including communication with business partners and stakeholders within the enterprise

Leading complete portfolio of projects including cost budgeting, planning, vendor selection and execution of programs; providing inputs on the project strategy, budget, policies and major issue resolutions; implementing project plans within preset budgets and deadlines; monitoring project progress and outstanding issues

Identifying new technology/products that enhance the productivity, efficiency and profitability of the company; addressing the CAPEX & budgeting requirements

Defining service standards and guidelines as per global best-practices, governance structures, best practices for Software Delivery Life Cycle (SDLC) Management and documentation that serve as benchmarks for excellent service delivery

Establishing service level agreements with business units and IT stakeholders, evaluating risk, costs, resource requirements, schedules and submitting delivery opinions; crafting and reviewing Service Level Agreement language

CHANDRAN PAUL. JMobile: +974 – 55 - 672416E-Mail: jcpaul74@yahoo.co.ukCurrent Address: Ezdan 23, Building No. 7, Flat 20, Al Wukair Road, Al Wakra, Qatar Permanent Address: Old No. 113, New No. 134, Masthan Ghori Street, Adambakkam, Chennai - 600088

Providing testing solutions to various enterprises by understanding business & IT strategy and then by aligning to them; developing various testing/automation frameworks, test strategy and test plan

Maintaining adherence to IT Operations standards and practices and consistently applying these standards; identifying & monitoring monthly metrics, KPIs, and operations reporting requirements; enhancing daily operational processes by performance tuning & automation for increasing productivity of the team

CORE COMPETENCIES

Since Sep’ 11 working with Mannai Corporation (A CMMI Level 5 Company), Doha, Qatar as Senior Project Manager – IT Solutions

Highlights: Holds the distinction of managing several Software and Infrastructure projects for

customers across Qatar Instrumental in leading teams of 45 members from multiple geographies for smooth delivery of software products Excellent track record of driving execution of various strategic projects such as:

o Developed processes for the development of Aviation Operations Management System for a leading VVIP Airline Company in 2011-12, using MS .Net with Oracle DB, by working closely with Aviation experts

o Steered execution of an Aviation Service Phase Out Project, by working closely with key stakeholders, and successfully closed services to move service support in-house

o Led implementation of SharePoint with Oracle DB for a major LNG Transportation Company in Qataro Drove end to end delivery and implementation of Disaster Recovery Infrastructure for a Public Wi-Fi Infrastructure

Project for a Government Audit Agency in Qatar in 2013 Appreciated by clients and management at several occasions for making outstanding contribution to projects Efficiently enforced strict Change control processes, resource management and effective stakeholder management for

timely delivery as well as within budget Clients have awarded Phase 3 of the eBag project for our timely delivery of Phase 1 & 2 of the project Steered the delivery & implementation of a large infrastructure for Supreme Council of Education, Qatar worth 21 Mn USD Excellent track record of managing multiple Steered the implementation of 2 large Documentum & a SharePoint projects for leading organisations in Oil & Gas and

Aviation Sector such as Nakilat, Qatari Diar and Amiri Flight)large Natural Gas Production Company in Qatar (ORYX GTL) worth 3 Mn USD and for Qatari Diar Real Estate Company (Government Funded Company in Qatar)

Jul’10 - Aug’11 worked with Exemplarr Worldwide, Chennai as General Manager – Information Technology

Highlights: Holds the distinction of spearheading a large nature of e-Governance initiatives in Africa and Latin

America Developed & implemented various initiatives for business process improvement; introduced & implemented new

technology products/services Instrumental in setting up exclusive infrastructure at the Swarnabhoomi Facility for a leading Spanish Publisher Conceptualized Software and Infrastructure strategies for various projects; worked in close coordination with different

project groups during each release cycle Drove new initiatives on automation Successfully managed proposals for e-Governance and e-Learning requirements Devised & implemented new workflow systems and automations for the KPO Division Deft in efficient stakeholder management and implemented a strong change control process for timely delivery within budget

May’08 - Jun’10 with Consim Info Pvt. Ltd., Chennai Joined as Manager; promoted as Sr. Manager in Apr’09

Highlights: Successfully led a team of 8 Test Engineers involved in Site Compliance Testing;

developed a Performance Testing Group for each of the portals; identified test strategies for projects; mentored & coached new team members

Played a pivotal role in managing the entire Infrastructure Group across India by helping the Testing Team to function independently

Formed a task force for each portal to manage projects thus ensuring timely completion of projects within the budget

May’05 - Apr’08 with Ind-Sigma Infotech Pvt. Ltd., Cochin – Kerala as Team Leader - QA

Highlights: Established structure for independent software packaging and server testing groups

as Primary Consultant; defined roles, developed master test plan, templates, tools, test scripts & created reports

Excellent track record of participating in various product releases

May’04-Apr’05 worked with Iflex Solutions Ltd., Mumbai as Associate Consultant

Highlights: Handled complete design & testing of the main interface of Funds Transfer Module in

order to make it CitiFT complaint Undertook Functionality & Regression Testing and coded errors before release into

production after passing through various quality stages like CCB & IQA Instrumental in providing critical support to Citibank branches for implementation of CitiFT across Europe

Refer to Annexure for Project details of all companies

PREVIOUS EXPERIENCE

Jan’04 - May’04 worked with Tata Consultancy Services, Mumbai as Designation IT Analyst

Jul’02 – Jan’04 with Integral Media Services Pvt. Ltd., Mumbai as Senior Engineer - Quality Assurance

May’01 - Jul’02 worked with Hurix Systems Pvt. Ltd., Mumbai as Senior Test Engineer

Jan’99 - Apr’01 worked with Vibes Software Pvt. Ltd., Bangalore as Software Quality Assurance Engineer

TECHNICAL SKILLS

Languages : C, C++, Java, JSP PHP Operating Systems : MS DOS, Windows 95/NT 4.0/2k, UNIX, Solaris, AIX RDBMS : Oracle, SQL GUI/VisualTools : Visual Basic 5.0 Testing Tools : Win Runner, Silk Test

EDUCATION

M.C.A. from Mohamed Sathak College of Arts & Science, Chennai, Madras University in 1999

B.Sc. (Computer Science) from Mohamed Sathak College of Arts & Science, Chennai, Madras University in 1996

CERTIFICATION

Certified Prince 2 Practitioner

TRAININGS ATTENDED

Digital Asset Management System (TEAMS) Training for Integrators at London, UK

Software Testing including Black Box Testing, White Box Testing, Regression Testing, Test Execution & Defect Reporting

CLARIFY CRM Training by Amdocs in Aug2003

PERSONAL DETAILS

Date of Birth : 8th May 1974Languages Known : English, Hindi, Tamil and Malayalam

ANNEXURE

PROJECTS EXECUTED

At Mannai Corporation Title : eBag ProjectClient : Supreme Education Council, QatarEnvironment : MS Surface and Toshiba Portege Z10t

Scope: The Supreme Education Council launched the ‘e-bag’ Project that aimed to provide every student and teacher in the Country a Computer along with educational aids & applications that conform to the National curriculum standards. 19 schools received Tablet PCs in the 2nd phase of the project. The 3rd and 4th phases of the project witnessed 60 new schools joining the system on each phase.

Role : Steered end to end implementation of SEC Custom Image on over 13000 Surface and Toshiba Tablet Devices by leading a

team of 25 Engineers; allocated work to team members Undertook complete estimation and scheduling of rollout plans Drove end to end implementation of imaging and rollout processes Managed rollout of Phase 2 by working in close coordination with all the stakeholders across 19 schools Led & managed training partners to coordinate training plans with stakeholders from Supreme Education Council

Title : SharePoint ImplementationClient : Nakilat (Qatar Gas Transport Company)Environment : SharePoint 2013 integrated with Oracle Database

Scope: Qatar Gas Transport Company Limited (known as ‘NAKILAT’) is a Qatari-listed Shipping Company established by the State of Qatar to own, operate and manage LNG vessels and to provide Shipping & Marine-related services to a range of participants within the Qatari Hydrocarbon Sector. NAKILAT is an integral component of the Supply Chain of some of the largest, most advanced energy projects in the World undertaken by Qatar Petroleum, Qatargas, Rasgas and their joint venture partners for the State of Qatar. Nakilat SharePoint Portal implementation was the single source of information for decision making across different departments in the organization. SharePoint portal eradicated the disconnect in the old system and served as a database for all the information needed for each departments and management for better & faster decision making.

Role : Successfully implemented SharePoint 2013 Finalized requirements for departmental portals by working in close coordination with the Directors of each department Drove smooth integration with SharePoint by working in close coordination with other partner systems vendors Steered the rollout for departmental portals across the organisation Handled the entire gamut of post implementation activities like training and support

Title : Operations Management System (Aviation)Client : Amiri Flight, QatarEnvironment : .Net with Oracle Database

Scope: This was an IT Tool to support the entire Amiri Flight Operations. The project aimed at planning, steering and controlling of all operations-related activities which were necessary to: Check the feasibility of flight requests Perform the necessary activities to make the flight possible (‘work packages’) Handle change requests Match planned and current status of the flight and initiate activities

Role : Deputed as Project Manager for Amiri Flight to oversee the Operations Management System developed by an external

vendor specialising Aviation Operations Management Systems Worked in coordination with stakeholders from the Operations, Technical, HR, Finance and IT departments Developed project estimation and schedule by coordinating with vendors & partners Carried out integration with the Oracle Business Suite Implemented processes for a smooth transition into the new Operations Management System

Title : Data Center InfrastructureClient : Marafeq QatarEnvironment : AD Implementation, Exchange Server, HP 3Par Storage and Symantec Backup Implementation

Scope: Marafeq Qatar implemented a fresh infrastructure at the Qatari Diar Data Center. Mannai provided and managed the delivery & implementation of the infrastructure to setup their Data Center. The project covered the ADImplementation, Exchange Server Setup and Migration. The project involved HP 3PAR storage configuration and SymantecBackup implementation.

Role: Led a team from Mannai to manage all project deliverables involved in setting up the Data Center infrastructure for

Marafeq, Qatar Coordinated with Data Center coordinators and successfully implemented the project modules; also coordinated with

customer & project engineers and managed risks during project implementation

Title : Desktop VirtualizationClient : ICT, QatarEnvironment : Citrix

Scope: ICT Qatar operation aimed to implement Desktop Virtualization for ictQATAR, which complemented their existing cloud and enabled them to use the latest technology with enhanced & secure desktop experience from different thin client and mobile devices. The IT team implemented IT Analytics and logging solution “desktop level” The project also involved development of solution for the SAP project which enabled the SAP GUI published via Xen App for the SAP Administrators.

Role : Managed complete delivery for the project and managed hardware Coordinated with customers & project engineers from Citrix and managed risks during implementation of the project

Title : Disaster Recovery Site ImplementationClient : State Audit Bureau, QatarEnvironment : Oracle, Double Take, Riverbed

Role: Managed complete delivery for the project and managed hardware Worked closely with the implementation teams to define project processes, identify & manage risks Managed stakeholder expectations by providing them with project updates and managed risks during implementation

At Consim Info Pvt. Ltd. BharatMatrimony.com IndiaProperty.com ClickJobs.com

IndiaAutomobile.com IndiaPages.com IndiaList.com

At Ind-Sigma Infotech Pvt. Ltd. Sigma Commerce Controller + eController + Adding Items through Quick Order Form Offering Free Items on eController Rework Submittal of Unprocessed Orders

Extending Order Line Item Services to eController Factory Order Drop Ships Accept Line Item Services through API Expand Invoice Number Contract Based Pricing Paymentech Stored Value Cards

At Iflex Solutions Ltd. CitiBanking II (CBII)

At Tata Consultancy Services People Systems (PPNC)