CH 7: Emotional Messages (slide 1)

Chapter 7: Emotional Messages

This multimedia product and its contents are protected under copyright law. The following are prohibited by law:any public performance or display, including transmission of any image over a network;

preparation of any derivative work, including the extraction, in whole or in part, of any images;any rental, lease, or lending of the program.

Copy

right

© 2

013,

200

9, 2

006

Pear

son

Educ

ation

, Inc

. All

Righ

ts R

eser

ved

CH 7: Emotional Messages (slide 2)

Principles of Emotions andEmotional Messages

Copy

right

© 2

013,

200

9, 2

006

Pear

son

Educ

ation

, Inc

. All

Righ

ts R

eser

ved

Emotional communication, emotional intelligence, social intelligence

Feelings are a part of communication and meaning

Dyssemia – inability to engage in emotional communication

CH 7: Emotional Messages (slide 3)

Principles of Emotions (cont.)

Copy

right

© 2

013,

200

9, 2

006

Pear

son

Educ

ation

, Inc

. All

Righ

ts R

eser

ved

1. Emotions may be primary or blended Primary emotions of joy, trust, fear, surprise,

sadness, disgust, anger and anticipation Blended emotions combine primary emotions Emotion wheel model

Emotions close in meaning are close together Emotions opposite in meaning are opposite Shades show blended emotions

CH 7: Emotional Messages (slide 4)

Copy

right

© 2

013,

200

9, 2

006

Pear

son

Educ

ation

, Inc

. All

Righ

ts R

eser

ved

CH 7: Emotional Messages (slide 5)

Principles of Emotions (cont.)

Copy

right

© 2

013,

200

9, 2

006

Pear

son

Educ

ation

, Inc

. All

Righ

ts R

eser

ved

2. Emotions are influenced by body, mind, and culture

3. Emotions and emotional communication may be adaptive or maladaptive Adaptive emotions help you adjust appropriately Maladaptive emotions get in the way of

adjusting and accomplishing goals

CH 7: Emotional Messages (slide 6)

Principles of Emotions (cont.)

Copy

right

© 2

013,

200

9, 2

006

Pear

son

Educ

ation

, Inc

. All

Righ

ts R

eser

ved

4. Emotions can be used strategically Strong and honest expression of your feelings Used for personal ends to control or manipulate

5. Emotions are communicated verbally and nonverbally

CH 7: Emotional Messages (slide 7)

Principles of Emotions (cont.)

Copy

right

© 2

013,

200

9, 2

006

Pear

son

Educ

ation

, Inc

. All

Righ

ts R

eser

ved

6. Emotional expression is governed by display rules Cultural display rules Gender display rules

7. Emotions have consequences8. Emotions are contagious

Emotional contagion Emotional appeal

CH 7: Emotional Messages (slide 8)

Obstacles to Communicating Emotions

Copy

right

© 2

013,

200

9, 2

006

Pear

son

Educ

ation

, Inc

. All

Righ

ts R

eser

ved

1. Societal and cultural customs Gender Organization

2. Fear, risks3. Inadequate interpersonal skills

CH 7: Emotional Messages (slide 9)

Emotional Competence

Copy

right

© 2

013,

200

9, 2

006

Pear

son

Educ

ation

, Inc

. All

Righ

ts R

eser

ved

1. Emotional understanding or self-awareness of your feelings and their effects “What am I feeling and what made me feel this

way?” “What exactly do I want to communicate?” “What are my communication choices?”

CH 7: Emotional Messages (slide 10)

Emotional Competence (cont.)

Copy

right

© 2

013,

200

9, 2

006

Pear

son

Educ

ation

, Inc

. All

Righ

ts R

eser

ved

2. Emotional expression Be specific Describe the reasons for your feelings Address mixed feelings Try to anchor your emotions in the present Own your feelings, take personal responsibility

for them with I-statements Ask for what you want Respect emotional boundaries

CH 7: Emotional Messages (slide 11)

Emotional Competence (cont.)

Copy

right

© 2

013,

200

9, 2

006

Pear

son

Educ

ation

, Inc

. All

Righ

ts R

eser

ved

3. Emotional responding Look at nonverbal cues to understand feelings Look for cues about what the person wants you

to do Use active listening Empathize Focus on the other person Remember communication is irreversible

CH 7: Emotional Messages (slide 12)

Emotional Competence (cont.)

Copy

right

© 2

013,

200

9, 2

006

Pear

son

Educ

ation

, Inc

. All

Righ

ts R

eser

ved

Grieving communication Confirm the person and their emotions Give them permission to grieve Avoid trying to focus on the bright side Encourage them to talk about their feelings and

their loss Be sensitive to leave-taking cues Let them know you care and you’re available

CH 7: Emotional Messages (slide 13)

Emotional Competence (cont.)

Copy

right

© 2

013,

200

9, 2

006

Pear

son

Educ

ation

, Inc

. All

Righ

ts R

eser

ved

Anger communication Get ready to communicate calmly and logically Examine your communication choices Consider the advantages of delaying the

expression of your anger Remember cultural differences in display rules Apply interpersonal skills Remember communication is irreversible