Topic : Communication BasicsDate : 24th April 2011

Communication Basics

• Keep an Open Mind• Observe• Listen• Comprehension by Paraphrasing• Speaking Clear

Keep an Open MindMake room for new possibilities.

Right now, stop for a moment and watch yourself think:

What are you thinking about? How fast are thoughts going through your mind? How much does your mind focus on the past or the future, instead of the

present? How much are you caught up in your own thoughts, and not paying attention

to what's happening around you? Having a clear, open mind to new information is the most basic requirement

for working creatively and effectively with others.

Exercise (mind maping)

ObserveBecome a focused, objective observer

Are you able to observe things just as they are? Observing without categorizing or judging is difficult. Try standing on a busy street corner or other place where you can observe people.

Then, answer these questions: How quickly do you categorize the people you see - a tourist, a teenager, a

techie? Your quick judgments about people and situations may be accurate, or not.

How often have you misjudged a person or situation? How often has the person or situation changed over time without your realizing?

Exercise (dumsharads)

Listen Develop your ability to hear

How well do you listen? In conversations, how many times have you misunderstood because you were busy planning what to say next? Or worse, how often have you missed the entire communication because you were daydreaming? It isn't easy to truly listen to another person. So while you are reading text off a screen, you can still apply the same listening skills.

To help focus when listening, try asking yourself: What is the point the speaker is trying to make? What is being said between the lines? What is the emotional tone of the message?

Exercise. (Paper work)

Comprehension by ParaphrasingUnderstand what the speaker is saying.

In face-to-face situations, we can see a person's body language, hear their tone of voice, and pick up on the unspoken, conscious and unconscious. Surely, we have all had misunderstandings during face-to-face communication. Paraphrasing is more than simply parroting back the words you hear.

Rather, it is an attempt to capture the true meaning of another person's communication. Skill in using the following kinds of messages can be quite helpful:

"I" versus "you" messages Clarifying statements Verifying statements Summarizing statements

Clear SpeakingClear speaking is vital if you want to communicate successfully. Yet all too often people mumble or rush their words and therefore fail to sound authoritative or convincing.

• To achieve clear speech you need to articulate every sound, opening and closing your mouth adequately and using your tongue and lip muscles appropriately. This gives you crisp articulation and makes you easier to understand.

• You also need to breathe well. People sometimes end up gabbling to make sure they get a point across before running out of breath.

• If you ever mumble, stumble or gabble or find it difficult to pronounce certain sounds, we will give you the tools to keep your speech clear, easy and captivating.

Exercise

• Peter Piper picked a peck of pickled pepper.Did Peter Piper pick a peck of pickled pepper?If Peter Piper picked a peck of pickled pepper,Where's the peck of pickled pepper Peter Piper picked?

Lets Learn to Communicate with the World……………………..

Communication Skills Training

OnSunday, 24th April, 10am-2pm(with workouts & mock sessions)

@URDU Ghar,

Moghalpura, Hyd.