Certified Professional in Healthcare quality "Cphq"

Commit to QualityBe CPHQ certificated

Dr.Doaa HusseinMBA,CPHQ,TQM,CPT,B Pharm.

Dr.Doaa Hussein MBA,CPHQ,TQM, B Pharm.

2Certified Professional in healthcare Quality.

CPHQ certification is“world class”

in the field of healthcare quality.



Which certify that as a professional you are privileged to take the lead for Healthcare Quality Management Structure, Process and Evaluation within a

healthcare organization



CPHQ is beneficial for both quality

professional and managerial position in

healthcare facility


Fully accredited by the National Commission for Certifying Agencies (NCCA) of the Institute for Credentialing Excellence (ICE) in Washington, D.C.

Dr.Doaa Hussein MBA,CPHQ,TQM, B Pharm. http://www.nahq.org/certify/content/index.html

http://www.credentialingexcellence.org/

http://www.credentialingexcellence.org/

http://www.nahq.org/certify/content/index.html


6Agenda

Certified Professional in healthcare Quality. Why? How?

CPHQ preparatory course Content General Tips


7WHY CPHQ?

Escalating healthcare costs, heightened awareness of medical

errors and a higher-than-ever number of insured citizens around

the world.


8WHY CPHQ?

The goal became “ High-quality, universal coverage

in a cost-effective way.”


9WHY CPHQ?

Hospitals nowadays are engaging in various forms of service excellence initiatives.

Customer Satisfaction.Ensure Safer Care.Increase Efficiency and Effectiveness Gaining Competitive Edge and

increase their market share


10WHY CPHQ?

Requires an ongoing proactive approach from the full organization

with the engagement of top , middle and front line managers.


11WHY CPHQ?

That's why it is more important than ever before to differentiate yourself as a healthcare quality professional with

the Certified Professional in Healthcare Quality® (CPHQ) certification.




12How to? The body of knowledge

The CPHQ incorporates the body of knowledge in the healthcare quality profession, which includes: Strategic and operational roles in management

and leadership Information management, including design and

data collection, measurement and analytics, and communication

Performance/Quality measurement and improvement, including planning, implementation and evaluation, and training

Strategic and operational tasks in patient safety





CPHQ body of knowledge is practical information

that is readily implemented through out

our daily practice to provide patient care


15How to?

The CPHQ exam is offered internationally four times during the year 2017.March 19 – April 1, 2017 July 9 – July 22, 2017September 5 – September 19,

2017December 3 – December 16, 2017




16How to?


NAHQ Member Fee (USD) $445 Nonmember Fee (USD) $515



17How to? The Exam


140questions. 125 are used in computing the score

Computed; 125

Trail; 15



18

Recall26%

Applicaion 57%

Analysis17%

How to? The Exam

Recall questions test the candidate’s knowledge of specific facts and concepts.

Application questions require the candidate to interpret or apply information to a situation.

Analysis questions test the candidate’s ability to evaluate, problem solve, or integrate a variety of information and judgment into a meaningful whole.




19

Performance improvement;

52; 42%

Patient safety; 28; 22%

Informantion Managemnt; 25;

20%

Leadership; 20; 16%

How to? The Exam




20How to? Set Your Plan

Preparation Resources. Study Schedule. Practice Questions. Review Schedule Consider taking a preparatory course. Time Management. Deadline to set for the exam.




21How to? Know The requirement

Visit Website

Select

Internationa

lCandidates http://www.nahq.org/certify/content/index.html








22

CPHQ Preparatory Course


23Information Management –25 items

• Data collection plan

• Data Inventory process

• Computerization

Measure

• Ordering • Averaging • Finding

Variability • Comparin

g

Statistical analysis

• Performance against goal

• Trends• Patterns

Assess process stability

• Data Sharing

• Creating Data Ownership

Communicate Findings

24Performance Improvement-52 items


• Improvement Approaches and Tools

• Training and education

• Improve business process

• Build Teams

Quality Resource Center

• Guidelines• CPCs• Reviews•

Clinical Process Improvement

Plans for quality,

utilization, risk

management, patient safety,

and compliance

Managerial Processes Improvement

• Accreditation

• Certification• Continuous

readiness

Accreditation

25Patient Safety - 28 Item


• Role Of Leaders

• Promoting Patient safety culture

Safety Culture

• How to apply Patient safety?

• Role of Staff• Patient and

family participation

Safety Awareness

• Incident report

• Sentinel events

• RCA• FMEA• Never Event• Infection

Control•

Clinical Risk Management

• Patient safety Program

• Human Factors Engineering

Operational

26Strategic Leadership and Strucure-20 items


• Ultimate Responsibility of quality of care

• Medical Staff• Initiatives

Governing Body

• Internal assessment

• External assessment

Strategic Planning

Measurement Systems

Balanced Scorecard


27Compiling Picture of organization wide quality management system

Throughout the course, I will cover first the operational level models then I will go through the Strategic leadership module .

28


CPHQ Exam Tips.

Start With End in Mind


29CPHQ Exam Tips.

Read , Study Smart not hard. Practice, Practice as many questions as you. Use Color Code to mark practice questions

Easy. Challenging. Difficult.

Go back to those questions , solve them again and again.

Follow your plan and monitor your progress


30CPHQ Exam Tips.

When to Set for the Exam ?

80% Correct Answers

Certified Professional in Healthcare quality "Cphq"

Healthcare

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