1. Certificate Course inTelecom ManagementUnderstanding the different aspects oftelecom management and the tools forestablishing effective marketingcommunication.

2. Read more at:Read more at: EduKart Certificate Course Telecom Management in Telecom Management The course covers the different aspects of telecommanagementthatincludes marketingcommunications, technical knowledge and financeside of telecom industry. The course has been made with detailed inputs fromRelianceIndustriesLtd.,Bharti Airtel,One97, Idea, Tata Docomo, Virgin Mobil, VIOM.The successful participants are ready to be employed What does inroles ofmarketing manager, businessthe Coursedeveloper, brand manager, accounts manager, billingassociate, carecentre manager,project cover? manager,telecom testing,new productdeveloper, operations manager, electronics telecom. 3. Read more at:Read more at: EduKart Certificate Course Telecom Management in Telecom Management20 sessions of 2 hours eachGo through the sessions at your own pace in a duration of 6 monthsContinuous Assessments to evaluate your progressGet Certified by EduKart.com at the end of the courseGet unlimited telephonic support CourseDynamics 4. Read more at: EduKart Certificate Course in Telecom ManagementSession 1 Telecom Industry Overview Outline the Telecom industry compositionDescribe the technology evolution with focus on IndiaExplain the driver of economy / FDI / market cap/impact on employment / revenue generationCompare GSM & CDMA technologies & their market Sessions Discuss the Licensing & Regulatory termsOverview 5. Read more at: EduKart Certificate Course in Telecom ManagementSession 2 Telecom Fundamentals Explain the features of each generation of cellular networks Explain the functions of each component of a cellular network Differentiate between GSM and CDMA network architectures SessionsOverview 6. Read more at: EduKart Certificate Course in Telecom Management Session 3 Telecom Consumer Products Distinguish between cost-based and demand-basedpricing of cellular services Differentiate between pre-paid and post-paidconnections List Value Added Services available to the mobilephone users Explain the importance of technological convergencein telecom Sessions Define mCommerce and explain its featuresOverview Classify handsets into different categories on thebasis of their prices and features 7. Read more at: EduKart Certificate Course in Telecom Management Session 4 Basics of Telecom Marketing Explain the telecom value chain Distinguish between customers, consumers andinfluencers Define small wallet customers and their behaviour Discuss the importance of the customer andtherefore the differentiators Differentiate between customer promotion and Sessions customer retentionOverview List the various innovative ways in which operatorspromote their services among customers Define different measures for estimation of operatorrevenue 8. Read more at: EduKart Certificate Course in Telecom ManagementSession 5 Telecom Retail Differentiate between direct and indirect distribution channels List the direct distribution channels used by telecom companies List the players of indirect telecom distribution channel Explain the working of indirect telecom distribution channel Sessions Explain how prepaid and postpaid connections areOverview distributed List the mediums of direct and indirect telecom communication 9. Read more at: EduKart Certificate Course in Telecom ManagementSession 6 Marketing V/S Other functions Differentiate between marketing and sales Identify members of marketing and sales teams List the functions of marketing and sales teams Explain the inter linkage between sales and marketing and other functions of a telecom organisation Distinguish between cost and revenue centres SessionsOverview 10. Read more at: EduKart Certificate Course in Telecom ManagementSession 7 Account Manager Explain the key elements of account management Elucidate the importance of customer profiling Name the characteristics of SMART targets List the skills an account manager must possess List the activities performed by account manager Define competitive intelligence Relevance of Channel Management Sessions List the tips for effective channel managementOverview List the skills a sales manager must possess List the activities performed by sales manager 11. Read more at: EduKart Certificate Course in Telecom ManagementSession 8 Marcom in Telecom Define product management List the types of telecom products Identify stages in the lifecycle of telecom products Define Go-To-Market Strategy List the various Telecom Stakeholders List internal and external factors that influence launch of a new telecom product Sessions List the qualities of a good product managerOverview Define Competitive Tracking List the characteristics of an effective marcom strategy Understand Newer Forms of Communication List the skills of a marcom manager 12. Read more at: EduKart Certificate Course in Telecom ManagementSession 9 Operations V/S Other Functions Explain the importance of operations function Discuss the interdependence among operation and other functions Elucidate the structure of operations function List the qualities of a good operations team SessionsOverview 13. Read more at: EduKart Certificate Course in Telecom Management Session 10 Contact Center Operations Elucidate the structure of service function Discuss the importance of call centre management Discuss how call centres can be transformed intorevenue centres Explain the activities of contact centres Compare contact and call centres Sessions List the skills of a contact centre managerOverview 14. Read more at: EduKart Certificate Course in Telecom Management Session 11 Training and Audit Enumerate the importance of training and audit List the skills of a training and audit manager Explain the function of product service team List the skills of a product service manager SessionsOverview 15. Read more at: EduKart Certificate Course in Telecom Management Session 12 Billing, Collection and Retention Describe the billing process Describe the collection process List the skills of a collection manager Define churn and retention Explain the ways to retain subscribers List the skills of a retention manager SessionsOverview 16. Read more at: EduKart Certificate Course in Telecom Management Session 13 Technical Team Explain the importance of technology management Elucidate the structure of technical function in atelecom organisation Describe the role played by the technical team of atelecom organisation Explain the interdependence between technical andother teams of a telecom organisation SessionsOverview 17. Read more at: EduKart Certificate Course in Telecom Management Session 14 Network Team Define network management State what network management involves List the activities performed as part of networkmanagement Explain challenges faced by a network manager SessionsOverview 18. Read more at: EduKart Certificate Course in Telecom ManagementSession 15 OSS/BSS Team Define Operation Support Subsystems(OSS) and Business Support Subsystems (BSS) List the core functions of OSS and BSS Describe the process of order fulfilment Explain the importance of service assurance Describe the elements of the billing process Differentiate between prepaid and post-paid Sessionsconnections Distinguish between the prepaid and post-paid billingOverview processes Enumerate the steps involved in implementing new tariff schemes 19. Read more at: EduKart Certificate Course in Telecom ManagementSession 16 VAS Team Define Value Added Services (VAS) Describe Content Providers (CP) and Content Aggregators (CA) Explain the steps involved in the launch of a new VAS product Enumerate the challenges faced by VAS team SessionsOverview 20. Read more at: EduKart Certificate Course in Telecom ManagementSession 17 R&D and IT Support Describe the role of R&D in telecom organisations State the challenges faced by R&D teams Explain how a service provider must manage its partners Elucidate the role played by IT Support team in telecom SessionsOverview 21. Read more at: EduKart Certificate Course in Telecom Management Session 18 Basics of Managing Accounts and Finances Identify the elements of revenue of telecom operators Explain the costs of telecom operators Define KPIs for assessing telecom operatorperformance SessionsOverview 22. Read more at: EduKart Certificate Course in Telecom Management Session 19 Finance Team and Its Role Elucidate the importance of finance & accountsfunction in a telecom organisation Describe the interdependence between finance &accounts and other functions Define Revenue Assurance (RA) Describe Revenue Assurance Monitoring Explain Fraud Management Sessions Explicate Churn ManagementOverview 23. Read more at: EduKart Certificate Course in Telecom Management Session 20 Legal and Regulatory Affairs Identify the Telecom Regulatory authorities in India Identify the regulatory activities of the legal team State the legal operational activities of the legal team Explain the importance of legal function in TelecomOrganisations SessionsOverview 24. Read more at:EduKart Certificate Course in Telecom ManagementIndustryrelevant course contentdeveloped withhelp of industry professionalsfrom * - courses have been reviewed by employees of companies whose logos are displayed. The companies are not liable or responsible for the accuracy for the material 25. Read more at: EduKart Certificate Course in Telecom ManagementThe successful participants are ready to beTarget Sector employed in roles of VAS Manager, ProductManager,Project Manager, Business forAnalyst, BusinessOperations,SalesEmploymentExecutive, Marketing Manager. 26. TALK TO USNational Helpline Number +91-11-49323333 or Find an EduKart Partner in your cityMail: support@edukart.comGo to: edukart.com/telecom management.php