CERN IT Department

CH-1211 Genève 23

Switzerlandwww.cern.ch/

it

IP Phones deployment

Rodrigo Sierra

CERN IT Department

CH-1211 Genève 23

Switzerlandwww.cern.ch/

it

Alcatel IP Phones

• Financial and organizational opportunity– Architecture ready– No more telephone costs for office changes– Allow to standardize our working methods– No need of special training for users

• Strategy:– Stop installation of standard phones for IP Phones– Computer connected behind the IP Phone integrated switch

• Implementation:– EDH document (https://edh.cern.ch/Document/PhoneRequest/)– Integration in WebReq (

https://network.cern.ch/sc/fcgi/sc.fcgi?Action=NewIPPhone)– CERN stores for device ordering– Information: http://cern.ch/ipphone – Secretariat: http://cern.ch/ipphone/secretariat.html

CERN IT Department

CH-1211 Genève 23

Switzerlandwww.cern.ch/

it

Personal number

The telephone number will be personal:• Service numbers will be attached to the service

manager• Personal number assigned to the applicant

– EDH form to ask for a number – Number and PIN code allocation

• Leaves management: – User leaves CERN -> no telephone rights for his number – After 6 months, the number will be free again

• Tracking phone owners during 2011

CERN IT Department

CH-1211 Genève 23

Switzerlandwww.cern.ch/

it

Telephone rights

• Subscription schema:– No external access– Local area (0450, 022, 021)– Worldwide

• PIN code for all numbers (calls and phone)• Billing:

– All communications charged to the budget code

• Signature:– Secretariats and budget code owners

CERN IT Department

CH-1211 Genève 23

Switzerlandwww.cern.ch/

it

Change in fixed phone services

Current situation Proposal

External access rights categories

16 categories in current system:From no access, to local, FR+CH, All, with options

Reduce to 3 categories for standard end-users:1. No external access2. Local access (0450, 022, 021)3. International access

Private calls from fixed phones (20 & 21 prefixes) Service remains unchanged

Tracking of phone owners

No real tracking of phone owners at the moment (in particular for phones without external access rights or only

with local access)

Force systematic recording of owner via EDH and track status changes (exp: owner left CERN, budget code, etc.)

Virtual phones

Phones are shared in large offices and users have a virtual number for external calls

Keep this option with manual treatment but track status changes

(exp: owner left CERN, budget code, etc.)

Recharge of phone calls

Cost of local area calls (0450, 022, 021) made from fixed phones

was not recharged internally

Charge users for all calls (it is already the case for GSM calls)

Switchboard services

Professional calls via the switchboard from CERN to external lines are subject to a surcharge of 3 CHF No surcharge any more.

Private calls via the switchboard for CERN-paid users Service remains unchanged

CERN IT Department

CH-1211 Genève 23

Switzerlandwww.cern.ch/

it

User/secretary actions

The EDH form gives you the possibility to make a request for: • A new fixed line telephone number• Modification of an existing fixed line telephone• The purchase of an IP Phone• Migration from a traditional phone to an IP phone• Documents to be signed by the secretariats

Cases:• Installation of a new phone -> EDH document• Change of rights -> EDH document• Change of owner -> EDH document• Office change -> WebReq document (Move and Reconnection)• Suppression of a phone -> EDH document

CERN IT Department

CH-1211 Genève 23

Switzerlandwww.cern.ch/

it

User / stores actions

CERN IT Department

CH-1211 Genève 23

Switzerlandwww.cern.ch/

it

THANKS