Central Park Conservancy Institute for Urban...
Transcript of Central Park Conservancy Institute for Urban...
![Page 1: Central Park Conservancy Institute for Urban Parksassets.centralparknyc.org/pdfs/institute/p2p-events/CPC-Seminar-20… · The Central Park Conservancy Institute for Urban Parks is](https://reader034.fdocuments.net/reader034/viewer/2022050216/5f62859d12c4134bd806560d/html5/thumbnails/1.jpg)
Building & Running a Successful Volunteer
Program
Central Park Conservancy
Institute for Urban Parks
![Page 2: Central Park Conservancy Institute for Urban Parksassets.centralparknyc.org/pdfs/institute/p2p-events/CPC-Seminar-20… · The Central Park Conservancy Institute for Urban Parks is](https://reader034.fdocuments.net/reader034/viewer/2022050216/5f62859d12c4134bd806560d/html5/thumbnails/2.jpg)
Statement of Purpose
The Central Park Conservancy Institute for
Urban Parks is the educational arm of CPC.
The Institute develops programs designed to
facilitate discovery of the Park and transfer
knowledge of our world‐class urban park
management and stewardship practices, both
locally and globally.
![Page 3: Central Park Conservancy Institute for Urban Parksassets.centralparknyc.org/pdfs/institute/p2p-events/CPC-Seminar-20… · The Central Park Conservancy Institute for Urban Parks is](https://reader034.fdocuments.net/reader034/viewer/2022050216/5f62859d12c4134bd806560d/html5/thumbnails/3.jpg)
Volunteering in Central Park
• Vol photos
![Page 4: Central Park Conservancy Institute for Urban Parksassets.centralparknyc.org/pdfs/institute/p2p-events/CPC-Seminar-20… · The Central Park Conservancy Institute for Urban Parks is](https://reader034.fdocuments.net/reader034/viewer/2022050216/5f62859d12c4134bd806560d/html5/thumbnails/4.jpg)
Central Park Conservancy
- Founded in 1980 to raise money to rescue the Park
- A not-for-profit organization now under contract with NYC to manage the Park
- Our mission:
- Restore, manage, and enhance the Park in partnership with the public
![Page 5: Central Park Conservancy Institute for Urban Parksassets.centralparknyc.org/pdfs/institute/p2p-events/CPC-Seminar-20… · The Central Park Conservancy Institute for Urban Parks is](https://reader034.fdocuments.net/reader034/viewer/2022050216/5f62859d12c4134bd806560d/html5/thumbnails/5.jpg)
Public-Private Partnership
• The Conservancy privately raises 75% of the $57
million annual expense budget required to care for the Park's 843 acres
• The city provides the remaining 25% • In 34 years, the Conservancy has overseen more
than $700 million in park improvements
![Page 6: Central Park Conservancy Institute for Urban Parksassets.centralparknyc.org/pdfs/institute/p2p-events/CPC-Seminar-20… · The Central Park Conservancy Institute for Urban Parks is](https://reader034.fdocuments.net/reader034/viewer/2022050216/5f62859d12c4134bd806560d/html5/thumbnails/6.jpg)
![Page 7: Central Park Conservancy Institute for Urban Parksassets.centralparknyc.org/pdfs/institute/p2p-events/CPC-Seminar-20… · The Central Park Conservancy Institute for Urban Parks is](https://reader034.fdocuments.net/reader034/viewer/2022050216/5f62859d12c4134bd806560d/html5/thumbnails/7.jpg)
![Page 8: Central Park Conservancy Institute for Urban Parksassets.centralparknyc.org/pdfs/institute/p2p-events/CPC-Seminar-20… · The Central Park Conservancy Institute for Urban Parks is](https://reader034.fdocuments.net/reader034/viewer/2022050216/5f62859d12c4134bd806560d/html5/thumbnails/8.jpg)
![Page 9: Central Park Conservancy Institute for Urban Parksassets.centralparknyc.org/pdfs/institute/p2p-events/CPC-Seminar-20… · The Central Park Conservancy Institute for Urban Parks is](https://reader034.fdocuments.net/reader034/viewer/2022050216/5f62859d12c4134bd806560d/html5/thumbnails/9.jpg)
Dana Center and Harlem Meer Today
![Page 10: Central Park Conservancy Institute for Urban Parksassets.centralparknyc.org/pdfs/institute/p2p-events/CPC-Seminar-20… · The Central Park Conservancy Institute for Urban Parks is](https://reader034.fdocuments.net/reader034/viewer/2022050216/5f62859d12c4134bd806560d/html5/thumbnails/10.jpg)
Central Park Conservancy by the Numbers
• 40 million visits annually
• 35,000 individual members
• 300+ employees
• 400 volunteers contributing 50,000 hours annually
![Page 11: Central Park Conservancy Institute for Urban Parksassets.centralparknyc.org/pdfs/institute/p2p-events/CPC-Seminar-20… · The Central Park Conservancy Institute for Urban Parks is](https://reader034.fdocuments.net/reader034/viewer/2022050216/5f62859d12c4134bd806560d/html5/thumbnails/11.jpg)
Volunteering in the Park
![Page 12: Central Park Conservancy Institute for Urban Parksassets.centralparknyc.org/pdfs/institute/p2p-events/CPC-Seminar-20… · The Central Park Conservancy Institute for Urban Parks is](https://reader034.fdocuments.net/reader034/viewer/2022050216/5f62859d12c4134bd806560d/html5/thumbnails/12.jpg)
Volunteer Department
• Conservancy was founded in 1980
• Volunteer Department was founded in 1983
• 31 years of a pro-volunteerism environment
• Staff introductions
![Page 13: Central Park Conservancy Institute for Urban Parksassets.centralparknyc.org/pdfs/institute/p2p-events/CPC-Seminar-20… · The Central Park Conservancy Institute for Urban Parks is](https://reader034.fdocuments.net/reader034/viewer/2022050216/5f62859d12c4134bd806560d/html5/thumbnails/13.jpg)
Organization
President & CEO, CP Administrator Doug Blonsky
VP for Operations Management Frank LoCastro
Associate VP for Operations Management Alex Egan
Director of Volunteer Services Jim McGuire
![Page 14: Central Park Conservancy Institute for Urban Parksassets.centralparknyc.org/pdfs/institute/p2p-events/CPC-Seminar-20… · The Central Park Conservancy Institute for Urban Parks is](https://reader034.fdocuments.net/reader034/viewer/2022050216/5f62859d12c4134bd806560d/html5/thumbnails/14.jpg)
Volunteer Opportunities
• PAWS Volunteers Program
• Greeter Programs
• Field Program (Horticulture)
• Tour Guide Program
• Special Events & Administrative Support
![Page 15: Central Park Conservancy Institute for Urban Parksassets.centralparknyc.org/pdfs/institute/p2p-events/CPC-Seminar-20… · The Central Park Conservancy Institute for Urban Parks is](https://reader034.fdocuments.net/reader034/viewer/2022050216/5f62859d12c4134bd806560d/html5/thumbnails/15.jpg)
Paws Volunteer
![Page 16: Central Park Conservancy Institute for Urban Parksassets.centralparknyc.org/pdfs/institute/p2p-events/CPC-Seminar-20… · The Central Park Conservancy Institute for Urban Parks is](https://reader034.fdocuments.net/reader034/viewer/2022050216/5f62859d12c4134bd806560d/html5/thumbnails/16.jpg)
Paws Volunteer
• Paws Area Representative
– Engage with dog owners to increase awareness of the privileges and responsibilities of dog ownership in the Park
• Support special events for the dog-loving community
– My Dog Loves Central Park Fair
– Bagel Barks
– Bark before Dark
![Page 17: Central Park Conservancy Institute for Urban Parksassets.centralparknyc.org/pdfs/institute/p2p-events/CPC-Seminar-20… · The Central Park Conservancy Institute for Urban Parks is](https://reader034.fdocuments.net/reader034/viewer/2022050216/5f62859d12c4134bd806560d/html5/thumbnails/17.jpg)
Kiosk Greeter
![Page 18: Central Park Conservancy Institute for Urban Parksassets.centralparknyc.org/pdfs/institute/p2p-events/CPC-Seminar-20… · The Central Park Conservancy Institute for Urban Parks is](https://reader034.fdocuments.net/reader034/viewer/2022050216/5f62859d12c4134bd806560d/html5/thumbnails/18.jpg)
Kiosk Greeter
• 3 Park information kiosks staffed by volunteers
• Assist visitors with questions about Park features and events
• Provide directions
![Page 19: Central Park Conservancy Institute for Urban Parksassets.centralparknyc.org/pdfs/institute/p2p-events/CPC-Seminar-20… · The Central Park Conservancy Institute for Urban Parks is](https://reader034.fdocuments.net/reader034/viewer/2022050216/5f62859d12c4134bd806560d/html5/thumbnails/19.jpg)
Greensward Guide
![Page 20: Central Park Conservancy Institute for Urban Parksassets.centralparknyc.org/pdfs/institute/p2p-events/CPC-Seminar-20… · The Central Park Conservancy Institute for Urban Parks is](https://reader034.fdocuments.net/reader034/viewer/2022050216/5f62859d12c4134bd806560d/html5/thumbnails/20.jpg)
Greensward Guide
• A walking version of a kiosk greeter
• Assist visitors with questions about Park features and events
• Provide directions
• Needed: an excellent sense of direction!
![Page 21: Central Park Conservancy Institute for Urban Parksassets.centralparknyc.org/pdfs/institute/p2p-events/CPC-Seminar-20… · The Central Park Conservancy Institute for Urban Parks is](https://reader034.fdocuments.net/reader034/viewer/2022050216/5f62859d12c4134bd806560d/html5/thumbnails/21.jpg)
Visitor Center Greeter
![Page 22: Central Park Conservancy Institute for Urban Parksassets.centralparknyc.org/pdfs/institute/p2p-events/CPC-Seminar-20… · The Central Park Conservancy Institute for Urban Parks is](https://reader034.fdocuments.net/reader034/viewer/2022050216/5f62859d12c4134bd806560d/html5/thumbnails/22.jpg)
Visitor Center Greeter
• Three Park Visitor Centers
– Chess and Checkers House
– Belvedere Castle
– Dana Discovery Center
• Help visitors enjoy activities unique to each Visitor Center
– Board games
– Fishing
![Page 23: Central Park Conservancy Institute for Urban Parksassets.centralparknyc.org/pdfs/institute/p2p-events/CPC-Seminar-20… · The Central Park Conservancy Institute for Urban Parks is](https://reader034.fdocuments.net/reader034/viewer/2022050216/5f62859d12c4134bd806560d/html5/thumbnails/23.jpg)
Horticulture Volunteer
Weekday Gardener’s Assistant
![Page 24: Central Park Conservancy Institute for Urban Parksassets.centralparknyc.org/pdfs/institute/p2p-events/CPC-Seminar-20… · The Central Park Conservancy Institute for Urban Parks is](https://reader034.fdocuments.net/reader034/viewer/2022050216/5f62859d12c4134bd806560d/html5/thumbnails/24.jpg)
Horticulture Volunteers
Saturday Green Team
![Page 25: Central Park Conservancy Institute for Urban Parksassets.centralparknyc.org/pdfs/institute/p2p-events/CPC-Seminar-20… · The Central Park Conservancy Institute for Urban Parks is](https://reader034.fdocuments.net/reader034/viewer/2022050216/5f62859d12c4134bd806560d/html5/thumbnails/25.jpg)
Horticulture Volunteer
• Help beautify the Park by weeding, raking, mulching, shoveling snow, and painting
• Weekday Gardener’s Assistants
– Help a Zone Gardener meet the horticulture and maintenance needs of a park zone
• Saturday Green Team
– Groups who complete large scale horticulture and maintenance projects throughout the Park
![Page 26: Central Park Conservancy Institute for Urban Parksassets.centralparknyc.org/pdfs/institute/p2p-events/CPC-Seminar-20… · The Central Park Conservancy Institute for Urban Parks is](https://reader034.fdocuments.net/reader034/viewer/2022050216/5f62859d12c4134bd806560d/html5/thumbnails/26.jpg)
Tour Guide
![Page 27: Central Park Conservancy Institute for Urban Parksassets.centralparknyc.org/pdfs/institute/p2p-events/CPC-Seminar-20… · The Central Park Conservancy Institute for Urban Parks is](https://reader034.fdocuments.net/reader034/viewer/2022050216/5f62859d12c4134bd806560d/html5/thumbnails/27.jpg)
Tour Guide
• Help visitors discover Central Park's history, ecology, and design by leading regularly scheduled walking tours
• Must already have experience as a Conservancy volunteer
![Page 28: Central Park Conservancy Institute for Urban Parksassets.centralparknyc.org/pdfs/institute/p2p-events/CPC-Seminar-20… · The Central Park Conservancy Institute for Urban Parks is](https://reader034.fdocuments.net/reader034/viewer/2022050216/5f62859d12c4134bd806560d/html5/thumbnails/28.jpg)
Special Events and Programs
![Page 29: Central Park Conservancy Institute for Urban Parksassets.centralparknyc.org/pdfs/institute/p2p-events/CPC-Seminar-20… · The Central Park Conservancy Institute for Urban Parks is](https://reader034.fdocuments.net/reader034/viewer/2022050216/5f62859d12c4134bd806560d/html5/thumbnails/29.jpg)
Special Events and Programs
• Help out at one of the Conservancy’s numerous special events
• Pumpkin Float, Ice Festival, Holiday Lighting, Great Jazz on the Great Hill
• Provide office admin support
![Page 30: Central Park Conservancy Institute for Urban Parksassets.centralparknyc.org/pdfs/institute/p2p-events/CPC-Seminar-20… · The Central Park Conservancy Institute for Urban Parks is](https://reader034.fdocuments.net/reader034/viewer/2022050216/5f62859d12c4134bd806560d/html5/thumbnails/30.jpg)
Corporate Volunteering
• "Day in the Dirt" program
• Allows corporate groups to promote volunteerism and environmental stewardship
• Builds employee cohesiveness and camaraderie
![Page 31: Central Park Conservancy Institute for Urban Parksassets.centralparknyc.org/pdfs/institute/p2p-events/CPC-Seminar-20… · The Central Park Conservancy Institute for Urban Parks is](https://reader034.fdocuments.net/reader034/viewer/2022050216/5f62859d12c4134bd806560d/html5/thumbnails/31.jpg)
Day in the Dirt
![Page 32: Central Park Conservancy Institute for Urban Parksassets.centralparknyc.org/pdfs/institute/p2p-events/CPC-Seminar-20… · The Central Park Conservancy Institute for Urban Parks is](https://reader034.fdocuments.net/reader034/viewer/2022050216/5f62859d12c4134bd806560d/html5/thumbnails/32.jpg)
Pitch In, Pick Up
• Visitors can help keep the Park clean on their own schedule by volunteering to pitch in and pick up
– Stop by a Visitor Center
– Sign out a volunteer name-tag
– Choose a trash-grabber or sweeper
– Pitch in by helping to pick up litter
![Page 33: Central Park Conservancy Institute for Urban Parksassets.centralparknyc.org/pdfs/institute/p2p-events/CPC-Seminar-20… · The Central Park Conservancy Institute for Urban Parks is](https://reader034.fdocuments.net/reader034/viewer/2022050216/5f62859d12c4134bd806560d/html5/thumbnails/33.jpg)
Volunteer Training
• All volunteers attend universal orientation
– Park and Conservancy history and background
– Volunteer handbook – policies and procedures
• Job specific training
– Horticulture volunteers
– Greeter/guides and Paws volunteers
– Tour guides
![Page 34: Central Park Conservancy Institute for Urban Parksassets.centralparknyc.org/pdfs/institute/p2p-events/CPC-Seminar-20… · The Central Park Conservancy Institute for Urban Parks is](https://reader034.fdocuments.net/reader034/viewer/2022050216/5f62859d12c4134bd806560d/html5/thumbnails/34.jpg)
Horticulture Training
• Horticulture Orientation Session
• Three in-Park Sessions
• Emphasis on Safety and Proper Use of Equipment
• Ongoing Schedule
![Page 35: Central Park Conservancy Institute for Urban Parksassets.centralparknyc.org/pdfs/institute/p2p-events/CPC-Seminar-20… · The Central Park Conservancy Institute for Urban Parks is](https://reader034.fdocuments.net/reader034/viewer/2022050216/5f62859d12c4134bd806560d/html5/thumbnails/35.jpg)
Greeter/Guide and Paws Training
• Four Classroom Sessions
– Role Play Scenarios
– Scavenger Hunt Review
• Three in-Park Mentoring Sessions
– Three different veteran guides
• Mentor Performance Review
• Quarterly Schedule
![Page 36: Central Park Conservancy Institute for Urban Parksassets.centralparknyc.org/pdfs/institute/p2p-events/CPC-Seminar-20… · The Central Park Conservancy Institute for Urban Parks is](https://reader034.fdocuments.net/reader034/viewer/2022050216/5f62859d12c4134bd806560d/html5/thumbnails/36.jpg)
Tour Guide Training
• Competitive entry with auditions
• Homework requiring significant research
• Four classroom sessions
– The Spiel – perform in character
• Two group tour presentations
• Solo certification tour
![Page 37: Central Park Conservancy Institute for Urban Parksassets.centralparknyc.org/pdfs/institute/p2p-events/CPC-Seminar-20… · The Central Park Conservancy Institute for Urban Parks is](https://reader034.fdocuments.net/reader034/viewer/2022050216/5f62859d12c4134bd806560d/html5/thumbnails/37.jpg)
Volunteer Communications and Liaison
• Weekend and Weekly Updates
• Steering Committees
– Tour Guide
– Greeter/Guide
– Horticulture
– Paws
• Quarterly Meetings
![Page 38: Central Park Conservancy Institute for Urban Parksassets.centralparknyc.org/pdfs/institute/p2p-events/CPC-Seminar-20… · The Central Park Conservancy Institute for Urban Parks is](https://reader034.fdocuments.net/reader034/viewer/2022050216/5f62859d12c4134bd806560d/html5/thumbnails/38.jpg)
Volunteer Recognition
• Annual reception • Volunteer development
• Classes, lectures, trainings, tours
• Annual Holiday party • Invite to select
membership offerings
![Page 39: Central Park Conservancy Institute for Urban Parksassets.centralparknyc.org/pdfs/institute/p2p-events/CPC-Seminar-20… · The Central Park Conservancy Institute for Urban Parks is](https://reader034.fdocuments.net/reader034/viewer/2022050216/5f62859d12c4134bd806560d/html5/thumbnails/39.jpg)
Database Management
• Front end: MyVolunteerPage.com
• Back end: Better Impact
• Contact info, scheduling, sign ups, logging hours, reports
• Powerful program, but steep learning curve for staff and volunteers
![Page 40: Central Park Conservancy Institute for Urban Parksassets.centralparknyc.org/pdfs/institute/p2p-events/CPC-Seminar-20… · The Central Park Conservancy Institute for Urban Parks is](https://reader034.fdocuments.net/reader034/viewer/2022050216/5f62859d12c4134bd806560d/html5/thumbnails/40.jpg)
Branding
• Volunteers wear green, staff wears grey
• T-shirts, sweatshirts, and hats issued
• Winter jackets – a huge morale boost
• Volunteer uniforms follow Conservancy branding guidelines
![Page 41: Central Park Conservancy Institute for Urban Parksassets.centralparknyc.org/pdfs/institute/p2p-events/CPC-Seminar-20… · The Central Park Conservancy Institute for Urban Parks is](https://reader034.fdocuments.net/reader034/viewer/2022050216/5f62859d12c4134bd806560d/html5/thumbnails/41.jpg)
A Final Thought…
You can never say thank you enough
![Page 42: Central Park Conservancy Institute for Urban Parksassets.centralparknyc.org/pdfs/institute/p2p-events/CPC-Seminar-20… · The Central Park Conservancy Institute for Urban Parks is](https://reader034.fdocuments.net/reader034/viewer/2022050216/5f62859d12c4134bd806560d/html5/thumbnails/42.jpg)
Thank you