Campus Technician Support

Posted by Ingrid Morassini, Customer Care Support Analyst May 12, 2017

Celebrating Success

Congratulations is extended to Eric Pina one of two Spotlight Paraprofessional honorees for the

2016-2017 school year. Eric was recognized during the Spotlight honoree ceremony on Monday,

May 8, 2017. Eric was nominated by his campus. Click here to view the video honoring Eric and

shown during the ceremony.

Thank you for meeting the needs of your campus and being an exemplary

Campus Technician!!

Eric Pina and Elizabeth Wood

Salyards Salyards

Technician Principal

Eric Pina honored by Dr. Henry

during the ceremony

Campus Technician Support

Posted by Ingrid Morassini, Customer Care Support Analyst May 12, 2017

Celebrating Success

Paul Garrett (Dean MS) shared "There were six computers in a testing lab they kept failing network requirements. I found a loop in a switch. The switch had two connections to the wall. Computers are back on the network and testing started on time.“ On Friday, we received word that testing had been successful throughout the week at

Dean.

Customer Care Center shares Technicians from the following campuses reports successful set ups of iSupportviews: Anthony, Hamilton, Truitt, Kahla, Spillane and Campbell!

Sandra Hoppe (Hamilton MS) shared "Testing went smoothly - we used the wireless Chromebooks for STAAR testing this week with no issues."

June Hightower (Kahla MS) shared "Had a great week doing

STAAR no issues online testing."

Rosemary Hernandez (Truitt MS) shared "The STARR TESTING

went great only a couple of hiccups but nothing major!! ."

Campus Technician Support

Posted by Richard Kurtz, Customer Care Support Analyst May 12, 2017

Celebrating Success

The Customer Care Center and Doug Baker worked together to create a report to be sent out on a weekly basis for Aragon Middle School to track which department was using a specific printer and get an idea of the costs of use. This feature can be enabled on all printers in Printer Logic and can be a powerful

tool to keep inventory for a campus immaculate and users accountable.

Campus Technician Support

Posted by Jennifer Miller, Director of Technology Support Services – Performance Excellence May 12, 2017

Voice of the Customer:

May Technician MeetingOur last Voice of the Customer Technician Meeting for 2016-2017 will be on

Wednesday, May 17, 2017.

Click here to submit a topic for discussion. Both meetings will meet in

labs 1 and 2 at the Instructional Support Center-West.

Meeting Teams Meeting Times

Secondary Zones 3 & 4 10:00 am – 12:00 pm

Elementary Zones 1 & 3

Lunch 12:00 pm – 12:30 pm - please bring your favorite

dessert to share

Secondary Zones 1 & 2 12:30 pm – 2:30 pm

Elementary Zones 2 & 4

Current Topics include

Summer project plans by department

End of Year reminders

Teacher Laptop Process discussion

The first hour will cover district wide team issues. The second hour the

meeting will be divided into different small groups by campus level.

Presentation, Survey, and Suggestions – click here.

Campus Technician Support

Posted by Ingrid Morassini, Customer Care Center Technician Support Analyst May 12, 2017

Closed Service Request Breakdown

This week our Campus Technicians and Service Center Technicians close 837 service requests. We are

continuing to review the information regarding each week’s successful completion in order to provide more

efficient service to each customer.

Campus Technician Support

Posted by Jennifer Miller, Director of Technology Support Services – Performance Excellence May 12, 2017

Closed Serviced Review

598 (71%) of our closed service requests

this week were instructionally focused.

Reviewing the age of these service requests

allows our team to focus on new and more

efficient ways to meet the needs of all of our

customers.

Campus Technician Support

Posted by Zuhura Gober – Performance Excellence May 12, 2017

Outstanding Service as Evidenced by Highest

Survey Return

Information is compiled weekly reviewing the number of Surveys with an Excellent

Rating upon completion of service.

Service Center Team

Timmothy Crook

Demetria Hargrove

Tara Maxwell

James O’Reilly

Brandon Splawn

Middle School Campus Technicians

Richard Cruz

Rosemary Hernandez

Sandra Hoppe

High School Campus Technicians

Jair Garza

Richard Zelenka

Campus Technician Support

Posted by Zuhura Gober – Performance Excellence May 12, 2017

Outstanding Service as Evidenced by Highest Rankings by Team

on Service Request Count and Average Time to Close

Information is compiled weekly reviewing the Technician rankings by team detailing the

most closed service requests and the shortest average time to complete all service

requests.

Service Center Team

Demetria Hargrove

Art Ramirez

Middle School Campus Technicians

Rosemary Hernandez

Sandra Hoppe

High School Campus Technicians

Jair Garza

Richard Zelenka

Campus Technician Support

Posted by Zuhura Gober – Performance Excellence May 12, 2017

Outstanding Service as Evidenced by Highest Rankings by Team

on Instructional Service Request and Average Time to Close

Information is compiled weekly reviewing the Technician rankings by team detailing the

most closed service requests and the shortest average time to complete the

instructionally categorized service requests.

Service Center Team

Dencio Cabitac

Demetria Hargrove

Middle School Campus Technicians

Richard Cruz

Sandra Hoppe

High School Campus Technicians

Greg Mushen

Edward Quintanilha

Richard Zelenka

Campus Technician Support

Posted by Zuhura Gober – Performance Excellence May 12, 2017

Outstanding Service as Evidenced by Overall

Highest Rankings by Team

Information is compiled weekly reviewing the Technician ratings of the number of

Surveys with an Excellent Rating and highest ratings of All Closed Service requests and

Instructionally categorized service requests.

Service Center Team

Timmothy Crook

Demetria Hargrove

Middle School Campus Technicians

Rosemary Hernandez

Sandra Hoppe

High School Campus Technicians

Jair Garza

Richard Zelenka